HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
For options around Premium upgrades please contact Supporter Services here.
Knowledge base article
•
Premium Membership
How do I get to St Helens Stadium?Directions for travelling to St Helens Stadium can be found here .How far is the stadium from local bus/train stations?By TrainThe nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running to a
Match Day
Season Ticket Holders and Members will be subject to random ID checks; we therefore advise that you bring valid photo ID (passport / drivers licence / UK Citizens Card) with you to each game.
NFC Tickets & Stadium access
The LFC ticketing website is constantly targeted by Bots. To protect genuine fans who are trying to purchase tickets, we have introduced Bot protection. To avoid being blocked, please follow these steps:When using an iPhone:Go to Settings >> Select your name from the top >> Go to iCloud
We have collected the most frequent questions from supporters about NFC ticketing in one place, to help you find the information you need. Click on any of the questions above to jump to its answer. 1. How do I download and open my NFC ticket on an Apple phone? We have a step-by-step guide on how to
How will supporters be selected for the digital NFC trial?The trial will apply to those supporters who choose to purchase tickets in a specific block. All other tickets will be issued as paper tickets. Details of the block(s) selected will be added to the ticketing site before you purchase your tick
Here's everything you need to know about accessing Anfield using your NFC mobile ticket. You can read the guide online below, or you can download a copy of the guide at the bottom of this page.How do NFC mobile tickets work?An NFC Pass (Near Field Communication) is a digital ticket that is stor
If you are having trouble downloading your NFC ticket from your account page or from an email, we recommend you try these troubleshooting steps, as they may solve your issue:1. Do you have Google Pay installed, up-to-date, and completely set up? You can download it your phone from the Google Play St
There are two options for accessing Anfield if you don't have an NFC-compatible smartphone.1. Stadium Access CardBest option for children, or for adults regularly sitting with a Friend & Family memberSeason Ticket Holders and Members who do not have a compatible smartphone can request a Stadium
If your country does not allow GPay to be downloaded on your Android device, please attend the Ticket Office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card)Please not
New Season Ticket holders and Members can go here for a step-by-step guide.A full video guide on how to use NFC is also available.N.B. If you have renewed your Season Ticket or Membership for the new season then you existing NFC pass with automatically update a week or two before the first home Prem
The Supporter you are trying to forward the ticket to, must either have an active Membership or have downloaded a General Admission NFC Pass. If not then you will get a message to say this and will not be able to complete the process.Other possible reasons:If the supporter you are trying to forward
Ticket Forwarding
Login here, go to ‘Personal Details’ and click ‘Change Password’.If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons:Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within the
Ticketing System Help
Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits
Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information.Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents list
General Ticketing FAQs
In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds:Refund procedure by ticket typeGeneral Admission/Mem
LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1 hour prior to kick-off.Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food.Match programmes and limited LFCW Merchandise are available
All season ticket holders have been informed of the new venue and will be contacted in the coming weeks about renewing for next season. For new enquiries on season tickets for 2024-25, please register your interest here.Season TicketsAdult - £60Concessions - £35Adult & Child - £75Family (2+2)
Match Tickets
For a full list of all Ticket Forwarding FAQ's please click here.
Login here, select ‘My Friends and Family’ then ‘Manage my Friends & Family’, and follow the online instructions.If you do not have a Supporter ID number then you should firstly register with our online ticketing service.Once registered, the member/season ticket holder should log into their acco