Getting a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity.
Updated
In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds:
Refund procedure by ticket type
General Admission/Members'/Individual Match Day Hospitality tickets
We will issue a refund to your original method of payment for the face value price you paid us for the ticket
You should receive your refund within 10 days of us telling you we've issued it
If you booked multiple seats with your Friends & Family, refunds will be issued to the lead booker who paid for the tickets
If you received a forwarded ticket from a member of your Friends & Family, the refund will be issued to the original booker who paid for the tickets
Season Ticket Holders
We will refund a portion of your Season Ticket price equal to the number of matches we cancelled your ticket for. For example, for one match we would refund 1/19th of your Season Ticket price, for two matches we would refund 2/19ths, and so on...
You should receive your refund within 10 days of us telling you we've issued it
If you paid for your Season Ticket using V12 Finance, we will contact you directly by email with more information
Seasonal Hospitality Lounges and Boxes
We will contact you directly to confirm details of your refund
General Refund FAQs
Can I get a refund for my additional costs (travel, accommodation, etc.)?
In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. You can view our terms and conditions here:
What if the payment card that I used has since changed?
If the card has changed but the bank account or credit card account remains the same, then payment should automatically be made into the account without any intervention needed.
What if there is a problem with the refund?
If the refund payment fails or is rejected, the bank or your credit card provider will inform us that this has happened. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.