Getting a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity.

Updated 

In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds:

Refund procedure by ticket type

General Admission/Members'/Individual Match Day Hospitality tickets

  1. We will issue a refund to your original method of payment for the face value price you paid us for the ticket

  2. You should receive your refund within 10 days of us telling you we've issued it

  3. If you booked multiple seats with your Friends & Family, refunds will be issued to the lead booker who paid for the tickets

  4. If you received a forwarded ticket from a member of your Friends & Family, the refund will be issued to the original booker who paid for the tickets


Season Ticket Holders

  1. We will refund a portion of your Season Ticket price equal to the number of matches we cancelled your ticket for. For example, for one match we would refund 1/19th of your Season Ticket price, for two matches we would refund 2/19ths, and so on...

  2. You should receive your refund within 10 days of us telling you we've issued it

  3. If you paid for your Season Ticket using V12 Finance, we will contact you directly by email with more information


Seasonal Hospitality Lounges and Boxes

  1. We will contact you directly to confirm details of your refund


General Refund FAQs

Can I get a refund for my additional costs (travel, accommodation, etc.)?

In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. You can view our terms and conditions here:

  1. General Admission Ticket Conditions of Sale

  2. Hospitality Ticket Conditions of Sale


What if the payment card that I used has since changed? 

If the card has changed but the bank account or credit card account remains the same, then payment should automatically be made into the account without any intervention needed.

What if there is a problem with the refund? 

If the refund payment fails or is rejected, the bank or your credit card provider will inform us that this has happened. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.

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Updated

Last update:

06/24/2024, 10:21 AM

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