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What delivery options do you offer?

We offer a choice of Standard and Premium delivery options within the UK. Free standard UK delivery available for orders over £80.Orders placed between the 1st November 2023 and 30th December 2023 will be eligible for returns until the 31st January 2024.​Estimated delivery costs, dates, as well as i

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Knowledge base article

LFC 23/24 Nike Kit General FAQs

How does the price compare to other top six Premier League and European clubs?The 2023/24 LFC kit remains competitively priced amongst the top European clubs. It is in line with other Nike branded clubs both in the English Premier League and across Europe, including Chelsea and Barcelona. What is th

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VAT, customs and import charges on orders for delivery outside the UK

VAT (Value-Added Tax) on LFC products​The price you see on our website is the same for all customers and countries, regardless of the value-added tax policies in the country you are buying from. We ship to over 190 countries globally so do not have country-by-country pricing.LFC doesn't operate

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Knowledge base article

In Store Order FAQs

What happens if after placing my order I want to change my items or delivery address? ​Once you've placed your order, we can't change any details. If you no longer need something you ordered, you can return the item(s) to the store with an itemised till receipt for a refund.How do I track

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What are the size of the Patches

Premier League: Adult is 6.3 cms and the Junior is 4.5 cms2020 UCL Badge of Honour: Adult is 76 mm x 59 mm and the Junior is 57 mm x 44 mmRespect Badge: Adult 100 mm x 32 mm and the Junior is 72 mm x 23 mmUEFA Starball: Adult 76 mm x 76 mm and the Junior is 55 mm x 55 mm

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I live outside the UK - why am I not able to order some products to my country?

Because of shipping and import restrictions, we can't deliver some products to countries outside the UK or Europe. Here are the restrictions:Products classed as food or drink cannot be shipped to addresses outside the EU. This includes items like our souvenir chocolate bar and chocolate coins.Liquid

Knowledge base article

Can I amend or cancel a pre-order item?

Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that item. If you've ordered something you no longer w

lfc2000

Knowledge base article

Champions Wall at Anfield FAQs

The final panels have been installed and the Champions Wall at Anfield is now complete.To view the FAQs for the Champions Wall at Anfield, head to Photomosaic wall (liverpoolfc.com)and click on the FAQs link at the very bottom left of the page.If you have a query regarding the Champions Wall please

champions wall

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I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?

Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first.If you still can’t find it, you can check whether we received your order and what status it’s in by following these steps:1. Log in to your My Acc

lfc2000

Knowledge base article

How to return items

We're sorry you've had a problem with something you bought from us. If you've got a faulty item, received a damaged or incorrect item, or just don't want the item any more and haven't used it yet, here's how you can get it sorted.Orders placed between the 1st November 2

Knowledge base article

How can I track my order?

For the latest updates on pre-order despatch dates, check the Announcements section.Checking the status of your order in My Account​You can track the progress of your order in My Account, in the My Orders section. Here's what the statuses mean:​Pending - your order has been accepted and is wait

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Knowledge base article

Official LFC Club Stores information

There are 6 Official LFC stores in the UK. For opening times and contact details for each UK store please click here.There are also Official LFC stores in Ireland, Indonesia and Malaysia. For opening times for International stores please click here.

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The item I want is out of stock - is it coming back?

Nike KitWe get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store.Other items​We often re-stock our own collections, so the best thing to do is check the Online

Knowledge base article

Can I return an item for a refund or exchange?

Returning something you ordered online​If there's a problem with an item you ordered (it's damaged, faulty, or we sent you the wrong item), you can return it to us for a refund. You can also return some unwanted products, but exclusions apply - for example, you can't returned personal

lfc2000

Knowledge base article

What is the difference between Premier League printing and LFC printing?

There are two lettering styles available for 2023/24 LFC shirts:Premier League Printing - this lettering style is worn by the first team squad in all Premier League matches.LFC Printing - this style is worn by the first team in all cup competitions, including the Europa League.

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What is the maximum spend limit on my Membership retail discount?

You can use your 10% discount on a total of £750 worth of products throughout the season. This means the total discount available for the season is £75. The £750 can accrued be across one or multiple orders, throughout the season.Any additional purchases you make above that cumulative value in a sea

Knowledge base article

My Membership discount isn't being applied to my order - what should I do?

There are a few reasons why your Membership discount may not be applied. Check below whether any of the reasons below could apply to you.​Do you have an active Membership?Membership discount will only be applied if you have an active Membership for the current season. To check if your Membership is

Knowledge base article

Can I amend or cancel an order?

Please make sure you have checked your order and delivery details before you place your order.Once you have placed your order and it is passed to our distribution centre, we can't make any changes or cancel your order. This includes changing the delivery option, delivery address and payment met

lfc2000

Knowledge base article

Personalised Product FAQs

What personalised products do you sell on the Online Store?We have launched a personalised product catalogue, consisting of souvenirs and accessories. All products can be personalised online with names and messages. The full range can be viewed here https://store.liverpoolfc.com/souvenirs/personalis

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How do I activate my Membership discount on the Official Liverpool FC Store?

To access your Membership discount, you need to link your Membership to your Official Liverpool FC Store account. After doing this, you will automatically receive your 10% discount on every qualifying purchase you make during the season.To link your Membership, follow these steps:Go to My Account on

Knowledge base article

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