We're sorry you've had a problem with something you bought from us. If you've got a faulty item, received a damaged or incorrect item, or just don't want the item any more and haven't used it yet, here's how you can get it sorted.

For instructions on how to use the LFC Online Returns portal, please see our online returns portal.

Returning something you bought from an LFC store

Please return your item to one of our stores; it doesn’t have to be the same store you originally bought from. You can view our store locations here.

Returning unwanted items

If your item is simply unwanted, and is not faulty, damaged, or incorrect, check our returns policy to see whether you can return it, as some exclusions apply for unwanted items, such as personalised products. If your item is eligible for return, simply follow the steps above for returning faulty or incorrect items.

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PLEASE NOTE - Unwanted items must be returned within 30 days and are not eligible for a refund of postage costs.