Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (292)

Relevance
Selected Relevance
L
Why aren’t all of my past purchases showing within my account?

The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act

Knowledge base article

 • 

Manage Ticketing Account

L
How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

Knowledge base article

 • 

The Anfield Abseil

L
What time should I arrive?

Participants should arrive 30 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expense

Knowledge base article

 • 

The Anfield Abseil

L
How to Reset Your Membership Password

Log into your My Account.​​​ Click Forgotten password? under the password box. ​ An email will be sent with password reset steps. If you have isses with resetting your password, contact Supporter Services.

members area

password reset

membership

Knowledge base article

 • 

Managing Your Details

L
Season Ticket Finance FAQs

How do I apply for finance to pay for my Season Ticket? ​ Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What information d

Knowledge base article

 • 

Season Ticket Renewals

L
I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

Knowledge base article

 • 

Season Ticket Renewals

L
How can I cancel or amend my booking?

If you need to change or cancel your booking, please contact us. ​ We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availa

Knowledge base article

 • 

The Anfield Abseil

L
How do I know if I am completing a task for myself or my OLSC?

When on the ALL RED Rewards homepage you will be earning for yourself, it will display your name, your profile picture, when you have been a member since and your points total. On this screen you will be earning points for yourself. ​ When you go onto the OLSC on ALL RED Rewards, it will clearly sta

Knowledge base article

 • 

ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

L
I have earned for my OLSC, how do I spend the points?

Only the OLSC Chairperson can spend the points earned by the OLSC. Any points earned in the OLSC does not go towards your individual total.

Knowledge base article

 • 

ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

L
How will I get the discounts in LFC Retail stores and Museum & Tour centre?

To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.

Knowledge base article

 • 

NFC Tickets & Stadium access

L
How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Add group locations” you will have the option to set a location name, address and an image. ​

Knowledge base article

 • 

ALL RED Rewards for OLSC Committee Members

L
How Do I Access My Stadium Tour and Museum Membership Discount?

If you are an All Red Full, Junior member or a men’s, women’s or hospitality season ticket holder, you get access to discounts on our Stadium Tours and Musuem. ​ Your discount codes are available within the benefits section of your My Account. ​

Knowledge base article

 • 

Membership Benefits

L
LFCTV Subscription Information

You can subscribe to LFCTV on Sky if you live in the UK or Ireland, and also on Virgin Media if you are in the UK by contacting your service provider. ​ If you are overseas then access to the channel is available online via the club's video on-demand service All Red Video. ​ The subscription costs £

Knowledge base article

 • 

ALL RED Video Subscription Support

L
The item I want is out of stock - is it coming back?

Adidas kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own collections, so the best thing to do is check the Online

Knowledge base article

 • 

Products and Stock

L
When should I arrive for my stadium tour?

We ask that all customers arrive 15 minutes before their scheduled time slot. Please ensure that you keep to your allocated time, as this helps us keep tours running smoothly throughout the day.

Knowledge base article

 • 

Tour Information

L
How do I buy a ticket that has been returned to the Ticket Exchange?

Supporters can buy any tickets that have been returned by other supporters through our Ticket Exchange. Tickets are available on a first-come, first-served basis. Here's how to check availability and buy any available tickets: How to see when Ticket Exchange is open for a match Check the table at th

Knowledge base article

 • 

Ticket Exchange & Ticket Cash

L
Why can't I forward my ticket?

1) Ticket Forwarding may be unavailable. ​Ticket Forwarding is usually made available approximately one week before each home game. Click here to see if it is available for the game you are trying to forward. ​ There are also times when you may not be able to access Ticket Forwarding in your account

Knowledge base article

 • 

Ticket Forwarding

L
How much will I receive if I return my seat for sale via the Ticket Exchange for a Premier League home game and it is resold?

Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket. When you return your seat, you can choose one of 2 options: Choose to have the funds transferred to your bank account.Choose to have the

Knowledge base article

 • 

Ticket Exchange & Ticket Cash

L
I have released my seat for a game I now want to attend, what do I do?

If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.

Knowledge base article

 • 

Ticket Exchange & Ticket Cash

L
Error when downloading a ticket distributed to me

To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma

Knowledge base article

 • 

Ticket Forwarding

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.