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If you wish to use the club name, crest, logo or any other LFC image on a commercial product, please forward your request to licensing@liverpoolfc.com. If you have a request to use the crest, logo or any other image or content on an individual basis then please email brand.protection@liverpoolfc.com
Knowledge base article
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Fan Mail & Special Requests
Returning something you ordered online If there's a problem with any of the items you have ordered (damaged, faulty, or you have received the wrong item), you can return it to us for a refund. Please contact us for further information. You can also return some unwanted products, but exclusions app
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Returns, Refunds and Exchanges
VAT (Value-Added Tax) on LFC products The price you see on our website is the same for all customers and countries, regardless of the value-added tax policies in the country you are buying from. We ship to over 190 countries globally so do not have country-by-country pricing. LFC doesn't operate a
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Delivery
Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only Liverpool FC Official Store is https://store.liverpoolfc.
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Products and Stock
You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. Please note - You have 48 hours to upload evidence following the purchase of y
Concerts
Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please Contact Us via email or @LFCHelp on X.
Fan Update
Only the OLSC Chairperson can spend the points earned by the OLSC. Any points earned in the OLSC does not go towards your individual total.
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Go to my account to ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, log
Season Ticket Waiting List
If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw
First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with
Multi-Factor Authentication helps us to keep your account secure. We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo
Multi-Factor Authentication
Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat.
General Ticketing FAQs
Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.
Changing or placing an order
We're sorry you've had a problem with something you bought from us. If you've got a faulty item, received a damaged or incorrect item, or just don't want the item any more and haven't used it yet, here's how you can get it sorted. For instructions on how to use the LFC Online Returns portal, please
Disabled Season Ticket holders and Members are able to return their tickets via the Ticket Exchange. Please visit http://www.liverpoolfc.com/tickets/ticket-exchange and follow the online Ticket Exchange release instructions. Alternatively, please phone the Disability team on 0151 264 2500. Please
Ticket Sales
Go to the All Red membership comparisons. Click register or login to redeem your voucher at the very bottom of the page. Once you are in your account, click back to the comparisons. Enter your voucher code* in the box and proceed to the checkout page, where the amount to pay will show as £0.00. C
Purchase and Renewal
The list is ordered chronologically and those who have been on the list the longest will be offered a Season Ticket first.
If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS9
Manage Ticketing Account
On the LFC Stadium Tour, you will: Enjoy epic views of the pitch and city landscape from the top level of the Main Stand Visit the state-of-the-art Home Team dressing room Practice your interview technique in the Press Room Pass under the This Is Anfield sign Take a spine-tingled walk down the Pla
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Tour Information
Overview of Fan Update There are 4 steps to complete Fan Update, and it will take approximately 5 minutes: 1.Login to Fan Update and check the key details we hold for you 2.Capture your photo ID 3.Confirm your personal details and contact information 4.We’ll validate your Fan Update submission a
