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Participants should arrive 30 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expense
Knowledge base article
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The Anfield Abseil
Click here for full details on renewing Season Tickets.
Season Ticket Renewals
Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information. Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents lis
General Ticketing FAQs
All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. These selections ar
All Red
Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter
Fan Update
To retrieve your Supporter ID use the retrieval tool link here. If you have registered with us but do not have a Supporter ID; when you sign in to the ticketing site here you will be asked if you have an existing ticketing or membership account. Select NO, then you will be able to set up an accou
Ticketing System Help
You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Supporter Services and a member of our team will be able to help.
How can I participate? As long as you are registered on the official LFC website or Official LFC App you will be able to access the ALL RED Rewards area and participate via the Official LFC App. You can find a link to ALL RED Rewards in the Official LFC App navigation. What does it cost to partici
ALL RED Rewards
Follow the instructions below if your pass has expired iPhone Open your Apple Wallet app Tap on the "View Expired Passes" text (you might need to scroll down if you have lots of passes in your wallet) Supporters need to unhide their NFC pass if it has dropped into their expired passes, or it won't r
NFC Tickets & Stadium access
When registering for the ticket ballot, supporters will be: Able to indicate their preferred seat location and ticket price. Required to provide a payment card. Supporters successful in the ballot will automatically be allocated a seat in line with their preferences. This means that supporters
Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues. Click on the fixture you'd like to manage your ticket for and select Resell to post your ticket on the Ticket Exchange. Follow
LFC Official App
Yes, you can choose to enter the ballot alone or with up to 3 additional eligible supporters on your Friends & Family List for each game. The supporters do not have to be the same for each fixture you are registering for.
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
If you have forgotten your password for the website section you are trying to access, please click on the 'forgotten password' link within the login box. You will then be sent an email detailing how to reset your password. To login to the website or online store, you'll need to use the email addre
Login Help
How do I apply for finance to pay for my Season Ticket? Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What information d
Overview of Fan Update There are 4 steps to complete Fan Update, and it will take approximately 5 minutes: 1.Login to Fan Update and check the key details we hold for you 2.Capture your photo ID 3.Confirm your personal details and contact information 4.We’ll validate your Fan Update submission a
To reinstate your auto-renewal: Log in to your All Red Account. On the left-hand side, click Manage All Red membership. Click Reinstate Auto-Renewal near the bottom of the page. A green message will appear in the top right corner that states ‘Your All Red membership will now automatically renew at
Purchase and Renewal
Yes. After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, on the next screen you'll have the opportunity to update your address too. If you change your address, you'll need to upload either: A utility bill/bank statement from the last 3 months with your n
Ticket details will normally automatically appear on your pass no later than 48 hours prior to each match. If your ticket details have not appeared/updated by this time, or we contact you and tell you that your pass needs to be updated, here's how you can manually refresh your pass to show the lates
Once the fixture date and time has been confirmed, your matchday NFC pass will be available to download within My Account. We will also notify you by email around a week before the match, and send instructions on how to download your NFC pass and how to distribute your other ticket(s) to your guests
