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LFCTV Subscription Information

You can subscribe to LFCTV on Sky if you live in the UK or Ireland, and also on Virgin Media if you are in the UK by contacting your service provider. ​ If you are overseas then access to the channel is available online via the club's video on-demand service All Red Video. ​ The subscription costs £

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How much is an All Red Video Subscription?

You can find the price of a All Red Videosubscription by clicking here or via the All Red Video mobile apps. You can also register for All Red Essentials for access to the free content and live match audio commentary.

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My Membership discount isn't being applied to my order - what should I do?

There are a number of different reasons why your Membership discount may not have been applied at checkout, which can be found below: Do you have an active Membership? Membership discount will only be applied if you have an active Membership for the current season. To check if your Membership is act

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Why am I being asked to change my password?

At Liverpool FC we are committed to keeping your personal data safe and secure. We have recently updated our password complexity rules, so you may be asked to update your password when you next try to log in to some of our sites. We may ask you to reset your password on the following sites: liverpoo

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What if I change my mind?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. Unfortunately, if you do change your mind on the day, we would not be able to issue

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What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set in one of the following 13 languages: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai.

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I have forgotten my Supporter ID, how can I log in?

You'll need to contact Supporter Services.

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How many Friends & Family can I link to my account?

From September 1st 2025, the maximum number of Friends & Family you can link to your account will be set to 18.

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Can I download a junior's NFC pass to my phone?

Yes, as we understand that some junior supporters will not have a phone. Therefore if you log into their account on your phone, you can download the NFC pass to your phone as the accompanying adult. This means you will have multiple passes on your phone. When you approach the turnstile, select your

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I want to request a refund, how do I do this?

All refund requests must be made within 14 days of purchase / renewal. To request a refund within the above timeframe, please ​contact our Supporter Services team​. Once the refund has been processed, please allow 3-5 working days for this to appear in your bank

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What is the minimum age at which I can attend a match on my own?

You must be 16 years old to attend without an adult with you.

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Local General Ballot FAQs

For all information relating to the Local General Ballots, please see our dedicated hub and FAQs

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Can I bring a baby into the Stadium?

Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat.

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I’ve not received my 6-digit verification code, what do I do now?

You’ll need to follow the below steps: Check your Spam/Junk folder in your emails Add info@support.liverpoolfc.com to your safe senders list Request another 6-digit verification code If you are still not receiving the 6-digit verification code after going through the above steps, we recommend settin

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Is there a limit on how many times I can forward to the people in my Friends & Family list?

No, you can still forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family list . The only changes are that the number of supporters linked to your Friends & Family list is now limited to 18 people, and each ticket can only be forwarded once per game.

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What is All Red and what are the benefits?

All Red will combine the benefits and experiences currently enjoyed by fans with existing LFC memberships, LFCTV GO subscriptions or MyLFC registrations, with some brand-new ones too. It offers a range of benefits whether supporters are watching inside Anfield, from their living room, or on social m

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Which All Red Junior product will have access to the Mascot benefit?

All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. These selections are do

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Am I able to transfer my seat to someone else if I cannot make it to a game, and how do I do this?

1. Can I transfer my seat, and what are the rules? ​ Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding. Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps

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How will I access the stadium if I do not have a compatible smartphone?

Download your pass to a Friend or Family member's smartphone Best option for children, or for adults regularly sitting with a Friend & Family member If you sit next to a member of your Friends & Family, they can download your NFC Pass to their device if you are accompanying them to the match. To do

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The Season Ticket Waiting List is currently closed, when will it reopen?

There are no plans to open the Season Ticket Waiting List at the moment, any updates will be announced online.

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