HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
If you are a new Season Ticket holder or Member the button will stay greyed out until a week or two before the first home Premier League match of the season. Please log in and download your pass at this time. You do not need to have it downloaded in order to buy tickets. It could also be greyed out
Knowledge base article
•
NFC Tickets & Stadium access
Please click here for help on how to redeem your voucher. If you are a Full Light or Teen member, please log in to members area and check my benefits section.
Membership Benefits
How do I redeem the benefits and rewards I've earned?Once you have completed some tasks, you may have earned enough points to redeem some benefits & rewards. The benefits & rewards will be listed within the MyLFC area of the Official LFC App. You use your accumulated points to redeem th
MyLFC
The Stadium Tours Reception is located in the Main Stand, opposite the Club superstore. The closest bus stops and taxi/car drop-off points are along Walton Breck Road (A5089), which is on the same side of the stadium as the Main Stand and Club superstore.
stadium tours address
stadium tours location
Tour Information
Your Membership NFC pass should be available to download 72 hours after you have purchased Membership.For information on downloading your NFC pass please view the guide here.You will need to download your Membership pass in order to enter the stadium and also get your retail discount in store.PLEASE
All Membership types are seasonal. Current 2024/25 Memberships will expire on 31st May 2025
Purchase and Renewal
Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available.Go to My Account to ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, click
Season Ticket Waiting List
If you are unable to locate your Anfield Forever stone, please contact us and ensure you select the Visiting Anfield option, then Anfield Forever Stones. You'll need to provide your reference number that was sent via email at the time of purchase.
Anfield Forever Stones
If you have received an item that is faulty, damaged, or incorrect then please contact us as soon as possible with your name and order number.Please also attach a photo to display the issue. Our Supporter Services team can then advise on the quickest solution to your issue: Contact Supporter Service
Returns, Refunds and Exchanges
In order to listen to free live audio match commentary, supporters will need to register for a free MyLFC account on the www.liverpoolfc.com website.To register for free please click here and enter your details.If you are already registered then go to the https://video.liverpoolfc.com/ and login as
LFCTV GO Support
Unfortunately, we are unable to have cards signed by the players for special occasions, as priority is given to charitable causes.
Fan Mail & Special Requests
If you wish to use the club name, crest, logo or any other LFC image on a commercial product, please forward your request to licensing@liverpoolfc.com. If you have a request to use the crest, logo or any other image or content on an individual basis then please email brand.protection@liverpoolfc.co
We offer Match Day Tours on the day of a home game, which consist of the following: See areas where only players and VIP guests can visitTouch the This Is Anfield SignWalk down the Players’ Tunnel just a few hours before the first teamA chance to sit in the Managerial DugoutVisit the famous Kop stan
Booking a Tour
Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits
Ticketing System Help
If you need to change or cancel your booking, please contact us here . We can accept cancellations as long as a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate you should there be any spaces available on a later tour. However, this is subjec
If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristo
Manage Ticketing Account
You'll need to contact Supporter Services.
As announced on our website, LFC Women relocated to St Helens at the start of the 2024/25 season. Tickets for our LFCW fixtures can be purchased through the LFCW Ticketing section of our website . For full information on LFC Women, please visit the LFC Women section of our website .
Match Tickets
Season Ticket Holders and Members will be subject to random ID checks; we therefore advise that you bring valid photo ID (passport / drivers licence / UK Citizens Card) with you to each game.
Stadium tours can be booked online - check availability.Tours are made available to book on our website approximately 8 weeks in advance. Tour availability is subject to the finalisation of fixtures. Please note - Stadium Tours are subject to availability with limited spaces on each timeslot to en
