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How do seat preferences work?

If you are successful in the ballot you will be allocated a seat based on your preferences. ​ If you register for the ballot along with other supporters in the same transaction, you will be allocated seats together if your ballot entry is successful. If you registered with other supporters, you can

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What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

You can use Ticket Exchange to list your tickets for Premier League Home fixtures.

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I can’t open the LFC Official App on my device. What should I do?

To use the LFC Official App, your device must be running: iOS 16.0 or later, or The latest Android operating system. ​ If you’re unable to download or access the app on your device, you can view a summary of your Credit Balance in your My Account. ​ If you require any more detail about your match cr

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What time should I arrive?

Participants should arrive 30 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expense

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What is the difference between LFCTV and All Red Video?

LFCTV subscription is through Sky or Virgin enables you to watch the LFCTV channel on your TV. ​ Read more information on subscribing to the LFCTV channel​. ​ All Red Video is an online subscription which is accessed via your PC or mobile device. ​ Read more information on subscribing to All Red Vid

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Can I download a junior's NFC pass to my phone?

Yes, as we understand that some junior supporters will not have a phone. Therefore if you log into their account on your phone, you can download the NFC pass to your phone as the accompanying adult. This means you will have multiple passes on your phone. When you approach the turnstile, select your

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Personalised Product FAQs

What personalised products do you sell on the Online Store? ​ We have launched a personalised product catalogue, consisting of souvenirs and accessories. All products can be personalised online with names and messages. The full range can be viewed here. Unlike personalised LFC kits, all of these pro

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How many supporters can enter a ballot at the same time, within the same booking?

You can enter a ballot for up to a maximum of four eligible supporters within each booking.

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Who is eligible to purchase tickets in the young adult area?

All Red members aged 17 to 24.

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If the club is in the Europa League or Conference League for one season, how will Multi-Year Loyalty (MYL) work for European eligibility?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. ​ For

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Am I able to take young children on the stadium tour?

Yes. Whilst the LFC Stadium Tour is not designed with infants in mind, under 5’s are able to attend free of charge. ​ When booking your tickets, select ticket type ‘Infant (Ages 0-4)’ to book one of these places. ​ Pushchairs and prams are permitted on an LFC Stadium Tour and can navigate the tour w

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I want to take my disabled child to a match at Anfield, how do I get tickets?

Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information. Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents lis

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How can I book a Stadium Tour?

Stadium tours can be booked online - check availability. ​ Tours are made available to book on our website approximately 6-8 weeks in advance in line with fixture confirmation. ​ We recommend booking tours in advance to avoid disappointment and to benefit from the pre-bookable rate. ​ Please note -

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Why are tours not available for the dates I am looking for?

Stadium Tours are made available to book on our website approximately 6 - 8 weeks in advance, upon fixture confirmation. ​ If there are no tours showing as available for the dates you require, please keep checking the website here . ​ Some dates may be unavailable due to potential matches, or for ev

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Can I bring a baby into the Stadium?

Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat.

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Official LFC Club Stores information

There are 6 Official LFC stores in the UK. For opening times and contact details for each UK store please click here. There are also Official LFC stores in Ireland, Indonesia and Malaysia. For opening times for International stores please click here.

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About ALL RED Rewards

What is ALL RED Rewards? ​ ALL RED Rewards is where fans registered via the official LFC website or Official LFC App can find exclusive benefits just for being a fan. You can also earn extra benefits and rewards by regularly using the various features of the Official LFC App and website. Why have yo

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How do I get the eMagazine and what does it cost?

How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y

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NFC troubleshooting for Android phones

​ If you are having trouble downloading your NFC ticket from your account page or from an email, we recommend you try these troubleshooting steps, as they may solve your issue: ​ 1. Do you have Google Pay installed, up-to-date, and completely set up? You can download it your phone from the Google Pl

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How do I forward a ticket?

Log in to My Account. Go to Tickets. Select the ticket you wish to share and click Forward. Select the supporter on your Friend & Family List you are forwarding your ticket to. Select the NFC Pass (Membership or GA). Click Forward. ​

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