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Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.
Knowledge base article
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Changing or placing an order
Returning something you ordered online If there's a problem with any of the items you have ordered (damaged, faulty, or you have received the wrong item), you can return it to us for a refund. Please contact us for further information. You can also return some unwanted products, but exclusions app
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Returns, Refunds and Exchanges
The final panels have been installed and the Champions Wall at Anfield is now complete. To view the FAQs for the Champions Wall at Anfield, head to Photomosaic wall (liverpoolfc.com)and click on the FAQs link at the very bottom left of the page. If you have a query regarding the Champions Wall pleas
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Personalised Gifts and Souveneirs
For the latest updates on pre-order despatch dates, check the Announcements section. Checking the status of your order in My Account You can track the progress of your order in My Account, in the My Orders section. Here's what the statuses mean: Pending - your order has been accepted and is wait
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Delivery
Important information: You can only cancel an order within 30 minutes of checkout. If you ordered over 30 minutes ago, you won't see the 'Cancel' button by your order. Please note, cancellation is not available for any orders where delivery is delayed. Orders which contained personalised or customis
Why this matters? Sometimes when the official Liverpool FC store is under maintenance, we will activate a maintenance page to provide key updates to the app and improve the overall shopping experience for our fans. Once the maintenance period is over we will remove the maintenance page at which
Online Store Announcements
We're sorry you've had a problem with something you bought from us. If you've got a faulty item, received a damaged or incorrect item, or just don't want the item any more and haven't used it yet, here's how you can get it sorted. For instructions on how to use the LFC Online Returns portal, please
Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. During busy periods, there may be a delay in receiving your order confirmation email. Please allow up to one hour before contacting us, and ref
Please ensure your membership is linked to the correct retail account. See here: Membership Retail Discount For further enquiries please contact our Supporter Services Team — Contact Us
Membership Discount
We’re excited to have partnered with Klarna so you can shop now and pay later on the Official Liverpool FC Store site. Placing an order using Klarna Here’s how it works: Add products to your cart and select “Klarna” when you check out Enter a few personal details and you’ll know instantly if you
What personalised products do you sell on the Online Store? We have launched a personalised product catalogue, consisting of souvenirs and accessories. All products can be personalised online with names and messages. The full range can be viewed here. Unlike personalised LFC kits, all of these pro
Adidas kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own collections, so the best thing to do is check the Online
Products and Stock
VAT (Value-Added Tax) on LFC products The price you see on our website is the same for all customers and countries, regardless of the value-added tax policies in the country you are buying from. We ship to over 190 countries globally so do not have country-by-country pricing. LFC doesn't operate a
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We offer a choice of Economy, Standard and Premium delivery options within the UK. Free economy UK delivery is available for orders over £80. We also offer collections from UPS Access Points and some of our Liverpool FC Club Stores. Estimated delivery costs, dates, as well as important information a
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If you have received an item that is faulty, damaged, or incorrect then please contact us as soon as possible with your name and order number. Please also attach a photo to display the issue. Our Supporter Services team can then advise on the quickest solution to your issue: Contact Supporter Se
There are two lettering styles available for 2025/26 season LFC shirts: • Premier League Printing - This lettering style is worn by the first team squad in all Premier League matches. • LFC Printing - This style is worn by the first team in all cup competitions, including European Cup competitions
Please note that LFC Retail cannot guarantee what specific packaging your LFC order will arrive in. Therefore your parcel may arrive in red, branded LFC packaging.
Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only Liverpool FC Official Store is https://store.liverpoolfc.
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