How can I track my order?
Updated
You can track the progress of your order in My Account in the My Orders section.
Pending - your order has been accepted and is waiting to be processed by our distribution centre. Your order will stay in pending until we're ready to send it out. If you've placed a pre-order, expect it to show Pending until it's the despatch date we originally advised you of when you placed your order.
Complete - we have despatched your order and it's on its way to you. We will have sent you an email with tracking information.
Cancelled - your order has been cancelled. Either we were unable to take payment, or we didn't have the stock available to send you. If you were charged, you can expect a refund within 7 working days of the cancellation.
We will email you once your order is despatched (when the carrier has collected it from us). Your email will contain a tracking link and your consignment number.
To track your order, click on the tracking link in the email, which will take you to the tracking site for the carrier delivering your order. Your consignment number is different to your order number, which will always start with L followed by some other letters and numbers, e.g. L2002123456. You can't track your order with your order number.
If your order is showing as Complete but you have not received an email, check your spam or junk mail folders.
Customers whose orders are being delivered with UPS or EVRI will also receive further delivery notification updates direct from the carrier via SMS and email.
We aim to ship all normal orders between 3 and 5 working days.
Read the full breakdown of estimated delivery times and further information on delivery and our customs information for international customers for more information.