How do I cancel my LFC order?
Updated
Important information:
You can only cancel an oder within 30 minutes of checkout. If you ordered over 30 minutes ago, you won't see the 'Cancel' button by your order.
Once cancelled, an order cancellation cannot be undone.
To cancel an LFC order via the webstore:
Login to your LFC account. If you checked out as a guest, you'll need to create an LFC account first with the same email address you used at checkout.
Go to 'My Account'.
Select 'My Orders'.
Click 'Cancel' next to eligible orders under the 'Actions' column.
Confirm your cancellation by selecting 'Yes' in the pop-up box.
You'll see a confirmation in the pop-up box and get an email from us shortly after..
To cancel an LFC order via the Liverpool FC Store app:
Login to your LFC account. If you checked out as a guest, create an LFC account first.
Go to the 'More' section at the bottom right of your screen.
Select 'Track My Orders' to be redirected to the website's 'My Account' section.
Follow the webstore cancellation process above.
Refunds: Please allow 5-7 business days for the refund to be processed.