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HC
If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: Return your seat for re-sale via the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. ​ Please read full details on our new Season Ticket usage policy ‘Every Seat, Every Game’ which has been introdu

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Season Ticket Renewals

HC
Season Ticket Finance FAQs

How to apply How do I apply for finance to pay for my Season Ticket? ​ Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What

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Season Ticket Renewals

HC
Season Ticket pricing by age

If you are 16 years or under by 1st August 2025, your Season Ticket will be priced at the junior rate. If you are 17 - 21 years of age by 1st August 2025, your Season Ticket will be priced at the young adult rate. If you are 22 - 64 years of age by 1st August 2025, your Season Ticket will be priced

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Season Ticket Renewals

HC
Why can't I log in to the Members' Area?

If you are seeing an error message when trying to log in to the Members' Area using your existing details, you'll need to reset your password. Please click here to reset your password, or follow the link on the error message to reset your password and gain access to the Members' Area. If you've not

password

members area

invalid

wrong

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Managing Your Details

HC
Are disabled car park spaces provided with match tickets?

​ There are a very limited amount of car parking spaces available in Stanley Park. If you would like a parking space, you'll need to request this at the time of booking your match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by using th

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Match day

HC
Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.

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Match day

HC
Can I download a junior's NFC pass to my phone?

Yes, as we understand that some junior supporters will not have a phone. Therefore if you log into their account on your phone, you can download the NFC pass to your phone as the accompanying adult. This means you will have multiple passes on your phone. When you approach the turnstile, select your

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NFC Tickets & Stadium access

HC
Contact Us | Send us an Email

To contact us by email, please go to our Supporter Services contact page ​ 🔗 Visit our Supporter Services contact page

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Contact Us

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

LH
What is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. We will occasionally send a6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allow m

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Multi-Factor Authentication

LH
Why am I being asked to complete Multi-Factor Authentication?

All fans who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

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Multi-Factor Authentication

LH
How do I update my mobile number?

You can update your mobile number in your 'My Account' area by clicking here .

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Multi-Factor Authentication

LH
I have not received my one-time code, what should I do?

If your code doesn’t arrive, click the ‘Didn’t receive code? Resend.’ link. If it still doesn’t arrive, please make sure you have a signal on the mobile phone you have registered. ​ If you still don't receive your code, please contact our Supporter Services Team .

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Multi-Factor Authentication

LH
I am locked out of my account, how do I login?

If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact our Supporter Services Team .

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Multi-Factor Authentication

LH
I've not received my invite to complete Fan Update email, why?

If you have received an email inviting you to complete Fan Update but cannot access the site, or you have not received an email but think you should have, please Contact Us via email or @LFCHelp.

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Fan Update

LH
I am having issues completing the Fan Update process, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email and they will get back to you to assist you further.

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Fan Update

LH
Step-by-step guide to completing Fan Update

Overview of Fan Update ​ There are 4 steps to complete Fan Update, and it will take approximately 5 minutes: ​ 1.Login to Fan Update and check the key details we hold for you 2.Capture your photo ID 3.Confirm your personal details and contact information 4.We’ll validate your Fan Update submission a

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Fan Update

LH
I used a discount code to place my order. Can I use the discount code again once my order has been cancelled?

Unique, single use discount codes expire post purchase. Please contact our Supporter Services team for further assistance. Please contact Supporter Services if you experience any difficulty redeeming a live retail promotion following an order cancellation. Promotional offers are subject to their res

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Placing or Changing an Order

LH
Can I edit my order instead of cancelling?

Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.

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Placing or Changing an Order

HC
What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set in one of the following 13 languages: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai.

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Tour Information

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.