How to return faulty, damaged or incorrect items

How to return faulty, damaged or incorrect items

We're sorry you've had a problem with something you bought from us. If you've got a faulty item, or you received a damaged or incorrect item, here's how you can get it sorted.

Returning something you ordered online

Damaged items 

If you have ordered a fragile item that is cracked or smashed, please Contact Us with a picture of your damaged item so we can advise you on the safest way to handle your return.

Faulty or incorrect items

Please return your item(s) to us by Standard Tracked Post via your local Post Office. We recommend that you retain a copy of proof of postage in case of any postal issues. We will reimburse your postage costs when we receive your returned parcel.

Please send your parcel to:
LFC Direct      
PO Box 211
Whiston
Prescot
L35 1WQ
England
United Kingdom

Inside your parcel, please include the following:
  1. A completed returns form. If you've lost your returns form, you can either download and print another copy at the bottom of this article, or write your own covering letter including the information we ask for on the form
  2. Receipt for postage (so we can reimburse you)
If you’re returning your item to correct patches or printing that are missing/not applied properly, please state this clearly on your returns form or cover letter so we know what to do to resolve your issue. 

If we are correcting a printing/patch issue for you, we will send you an email with the delivery information once the replacement order has left us.

We won’t send you any further confirmation once we’ve received your return – we’ll just issue your refund straight back to your original payment method (card, PayPal etc.), so keep an eye on your statement. Please give us up to 10 days to process your refund once we receive your return .

If you have had a problem with shirt patches or printing missing/not applied properly, you can either return them to LFC Direct at the address above or, if you live near to an LFC store, you can take your item into store to have this corrected. This only applies to fixing printing issues - remember that we can't offer exchanges or refunds in our stores for items you bought online.

Returning something you bought from an LFC store

Please return your item to one of our stores; it doesn’t have to be the same store you originally bought from. You can view our store locations here.

Returning unwanted items

If your item is simply unwanted, and is not faulty, damaged, or incorrect, check our returns policy to see whether you can return it, as some exclusions apply for unwanted items. If your item is eligible for return, simply follow the steps above for returning faulty or incorrect items.


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