How to return items

How to return items

We're sorry you've had a problem with something you bought from us. If you've got a faulty item, received a damaged or incorrect item, or just don't want the item any more and haven't used it yet, here's how you can get it sorted.

Orders placed between the 1st November 2023 and 30th December 2023 will be eligible for returns until the 31st January 2024.

Our Fan Services Team remain available to answer your questions and queries.

Returning something you ordered online

Damaged items 

If you have ordered a fragile item that is cracked or smashed, please Contact Us with a picture of your damaged item so we can advise you on the safest way to handle your return.

Faulty, incorrect or unwanted items

Please return your item(s) to us by Standard Tracked Post via your local Post Office. We recommend that you retain a copy of proof of postage in case of any postal issues. We will reimburse your postage costs when we receive your returned parcel.

Please send your parcel to:
LFC Direct      
PO Box 211
Whiston
Prescot
L35 1WQ
England
United Kingdom

Inside your parcel, please include the following:
  1. A completed returns form. If you've lost your returns form, you can either download and print another copy at the bottom of this article, or write your own covering letter including the information we ask for on the form
  2. Receipt for postage (so we can reimburse you)
If you’re returning your item to correct patches or printing that are missing/not applied properly, please state this clearly on your returns form or cover letter so we know what to do to resolve your issue. 

If we are correcting a printing/patch issue for you, we will send you an email with the delivery information once the replacement order has left us.

We won’t send you any further confirmation once we’ve received your return – we’ll just issue your refund straight back to your original payment method (card, PayPal etc.), so keep an eye on your statement. Please give us up to 14 days to process your refund once we receive your return .

If you have had a problem with shirt patches or printing missing/not applied properly, you can either return them to LFC Direct at the address above or, if you live near to an LFC store, you can take your item into store to have this corrected. This only applies to fixing printing issues - remember that we can't offer exchanges or refunds in our stores for items you bought online.

Returning something you bought from an LFC store

Please return your item to one of our stores; it doesn’t have to be the same store you originally bought from. You can view our store locations here.

Returning unwanted items

If your item is simply unwanted, and is not faulty, damaged, or incorrect, check our returns policy to see whether you can return it, as some exclusions apply for unwanted items, such as personalised products. If your item is eligible for return, simply follow the steps above for returning faulty or incorrect items.





    Contact Us

    Need more help, or can't find what you're looking for? Contact Us

      • Related Articles

      • Can I amend or cancel a pre-order item?

        Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that ...

      • Is it possible to store a wheelchair, scooter or rollator?

        There is no storage available for wheelchairs or other personal items.  Should you require any information ahead of your visit to Anfield please contact the disability ticketing team on 0151 264 2500, selecting option 2.

      • Can I amend or cancel an order?

        Please make sure you have checked your order and delivery details before you place your order. Once you have placed your order and it is passed to our distribution centre, we can't make any changes or cancel your order. This includes changing the ...

      • How do I activate my Premium Membership Retail Discount code for LFC Label Products?

        This unique code can be redeemed up to 4 times on LFC Fashion and Souvenirs on the Online Store or LFC Store App. Please note: Nike branded items are not included in this offering. Visit the Online Store. Your unique code will expire on 31st May ...

      • I live outside the UK - why am I not able to order some products to my country?

        Because of shipping and import restrictions, we can't deliver some products to countries outside the UK or Europe. Here are the restrictions: Products classed as food or drink cannot be shipped to addresses outside the EU. This includes items like ...