Can I return an item for a refund or exchange?
Returning something you ordered online
If there's a problem with an item you ordered (it's damaged, faulty, or we sent you the wrong item), you can return it to us for a refund. You can also return some unwanted products, but exclusions apply - for example, you can't returned personalised products such as player name and numbered shirts. To check whether your product is eligible to be returned, view our full Returns Policy
Please note we can't offer to exchange or swap for a different item, because we can't guarantee the item you want to exchange for will be available when we receive your return.
Returning or exchanging something you bought in a store
If there's a problem with an item you bought in a store, you can return it to one of our stores for a refund. You can also return some unwanted products, but exclusions apply - for example, you can't returned personalised products such as player name and numbered shirts. To check whether your product is eligible to be returned, view our full Returns Policy
We may also be able to exchange for a different item in store, but this will depend on what we have in stock at the time you visit us to return your item.
How to return your items
Need more help, or can't find what you're looking for? Contact Us
Can I amend or cancel a pre-order item?
Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that ...
The item I want is out of stock - is it coming back?
Nike Kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own ...
How do I withdraw a refund from my Ticketing account?
Any refunds credited to ‘My Account’ must be withdrawn by 27th July 2020. 1. Log in to your account Click here to log in to your account 2. Add a saved card Refunds can only be withdrawn to a card you have saved on your account. Select 'Save My ...
How do I return my seat via the Ticket Exchange?
Full details will be published here ahead of the start of Season 2021/22. New for Season 2021/22 - members will now be able to return their seat for re-sale via the Ticket Exchange for home Premier League matches.
How can I obtain my refund from ‘My Account’?
Log in to ‘My Account’ and select ‘Ticket Refund’. You can transfer the funds to any ‘saved’ debit/credit card registered against your account. Click here for a step by step guide.