Can I return an item for a refund or exchange?

Can I return an item for a refund or exchange?

Returning something you ordered online

If there's a problem with an item you ordered (it's damaged, faulty, or we sent you the wrong item), you can return it to us for a refund. You can also return some unwanted products, but exclusions apply - for example, you can't returned personalised or customised products, such as shirts with names, numbers or patches added (including current LFC players' names and numbers). To check whether your product is eligible to be returned, view our full Returns Policy

Please note we can't offer to exchange or swap for a different item, because we can't guarantee the item you want to exchange for will be available when we receive your return.

Returning or exchanging something you bought in a store

If there's a problem with an item you bought in a store, you can return it to one of our stores for a refund. You can also return some unwanted products, but exclusions apply - for example, you can't returned personalised or customised products, such as shirts with names, numbers or patches added (including current LFC players' names and numbers). To check whether your product is eligible to be returned, view our full Returns Policy.

We may also be able to exchange for a different item in store, but this will depend on what we have in stock at the time you visit us to return your item.

How to return your items

For instructions on how to send us your return, read our article on How to return faulty, damaged or incorrect items.

    Contact Us

    Need more help, or can't find what you're looking for? Contact Us

      • Related Articles

      • Can I amend or cancel a pre-order item?

        Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that ...
      • What is LFC Gaming and how can I get involved?

        What is LFC Gaming? LFC gaming is a new online gaming community that enables fans to play socially and compete against each other for prizes on some of the world’s most popular games consoles and titles, such as EA FIFA, EA Madden, EA NHL, NBA2K and ...
      • How can I get technical support or help with using LFC Gaming?

        LFC Gaming is hosted on the Rival Games platform. For technical support, account issues and general help using the platform, go here to view the full Rival FAQs.
      • The item I want is out of stock - is it coming back?

        Nike Kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own ...
      • How do I cancel my Membership and receive a refund?

        To be eligible for a refund for your LFC Official Membership, you must contact us within 14 days from the date of purchase to request a refund. To request a refund, please contact our Fan Services team.  If you purchased your LFC Official Membership ...