Can I return an item for a refund or exchange?
Updated
Returning something you ordered online
If there's a problem with any of the items you have ordered (damaged, faulty, or you have received the wrong item), you can return it to us for a refund. Please contact us for further information. You can also return some unwanted products, but exclusions apply - for example, you can't return personalised or customised products, such as shirts with names, numbers or patches added (including current LFC players' names and numbers). To check whether your product is eligible to be returned, view our full Returns Policy.
Please note we can't offer to exchange or swap for a different item, because we can't guarantee the item you want to exchange for will be available when we
receive your return.
Returning or exchanging something you bought in a store
If there's a problem with an item you bought in a store, you can return it to one of our stores for a refund. You can also return some unwanted products, but
exclusions apply - for example, you can't return personalised or customised products, such as shirts with names, numbers or patches added (including
current LFC players' names and numbers).
Please bring your receipt so we can refund you the correct amount (we offer gift receipts too, if you're buying as a gift). Refunds without a receipt will be at the store's discretion. We may also be able to exchange for a different item in store, but this will depend on what we have in stock at the time you visit us to return your item.
How to return your items
For instructions on how to send us your return, read our article on 'How to return faulty, damaged or incorrect items.'