Can I return an item for a refund or exchange?
Returning something you ordered online
If there's a problem with an item you ordered (it's damaged, faulty, or we sent you the wrong item), you can return it to us for a refund. You can also return some unwanted products, but exclusions apply - for example, you can't returned personalised or customised products, such as shirts with names, numbers or patches added (including current LFC players' names and numbers). To check whether your product is eligible to be returned, view our full Returns Policy.
Please note we can't offer to exchange or swap for a different item, because we can't guarantee the item you want to exchange for will be available when we receive your return.
Returning or exchanging something you bought in a store
If there's a problem with an item you bought in a store, you can return it to one of our stores for a refund. You can also return some unwanted products, but exclusions apply - for example, you can't returned personalised or customised products, such as shirts with names, numbers or patches added (including current LFC players' names and numbers). To check whether your product is eligible to be returned, view our full Returns Policy
We may also be able to exchange for a different item in store, but this will depend on what we have in stock at the time you visit us to return your item.
How to return your items
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Can I amend or cancel a pre-order item?
Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that ...
The item I want is out of stock - is it coming back?
Nike Kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own ...
How do I cancel my Membership and receive a refund?
To be eligible for a refund for your LFC Official Membership, you must contact us within 14 days from the date of purchase to request a refund. To request a refund, please contact our Fan Services team. If you purchased your LFC Official Membership ...
LFC 21/22 Nike kit general FAQs
Are there any special offers around the kit? All customers who purchase an LFC 21/22 Home jersey, including infant and baby mini-kits, before 12pm BST 2 JUNE 2021 will receive a £10** retail voucher to redeem in July. Discount can be exchanged for ...
How do I return my seat via the Ticket Exchange?
Ticket Exchange is available for Premier league matches only Please click here and follow the Ticket Exchange instructions. If you have a ticket for a cup match where you are unable to attend you can use ticket distribution. Please click here for a ...