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I’ve not received my 6-digit verification code, what do I do now?

You’ll need to follow the below steps: Check your Spam/Junk folder in your emails Add info@support.liverpoolfc.com to your safe senders list Request another 6-digit verification code If you are still not receiving the 6-digit verification code after going through the above steps, we recommend settin

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What is Ticket Forwarding?

Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps the Club improve safety and fairness of ticket access by knowing who is in the stadium. To ensure security and fairness, there are some restri

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Am I able to transfer my seat to someone else if I cannot make it to a game, and how do I do this?

1. Can I transfer my seat, and what are the rules? ​ Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding. Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps

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I can't find Apple Wallet on my iPhone?

From iOS version 16.1 onwards, it's possible to remove Apple Wallet from your iPhone. If you can't find your Apple Wallet, go to the App Store on your phone and search 'Apple Wallet'. If you have removed it by accident, you will have the option to install it again shown on the screen.

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I currently have more than 18 Friends & Family linked to my account, what do I do?

Supporters who had more than 18 Friends and Family linked to their account were required to reduce the number of accounts linked to them by 1 September 2025. ​ After 1 September, any supporter who exceeds 18 Friends and Family on their account will have all of their Friends & Family removed automati

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How long does The LFC Stadium Tour take?

The duration of a guided LFC Stadium Tour is approximately 75 minutes. ​ During busy periods, including around match days and during school and public holidays, we operate a self-guided tour where you can experience the tour and go around the route at your own pace. ​ All LFC Stadium Tour tickets in

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Ways to Redeem Points in ALL RED Rewards

How do I redeem the benefits and rewards I've earned? ​ Once you have completed some tasks, you may have earned enough points to redeem some benefits & rewards. The benefits & rewards will be listed within the ALL RED Rewards area of the Official LFC website. You use your accumulated points to redee

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How can I Download the Fixture List?

Registered users can download the fixture calendar for the Men's, Women's, U18's and U21's teams once they are released for the forthcoming season.Please go to the Website, click on 'Fixtures and Teams' and click on 'Fixtures' for the team you require. Click on the yellow 'Add Fixtures to Calendar'

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Ways to Earn Points in ALL RED Rewards

What do I have to do to earn or win? You must complete a range of easy tasks in order to earn points. When you have enough points you will be able to redeem them for your chosen rewards. You can view the current set of tasks, benefits and rewards within the ALL RED Rewards area of the Official LFC A

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What are the All Red product types and prices?

​ Full from £42.99 Light £26.99 Junior from £20.99 Video from £4.99* Essential FREE ​ Other currencies are available at checkout. *Prices may differ in different countries For more information please see the All Red Benefits Table.

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The Season Ticket Waiting List is currently closed, when will it reopen?

There are no plans to open the Season Ticket Waiting List at the moment, any updates will be announced online.

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Champions Wall at Anfield FAQs

The final panels have been installed and the Champions Wall at Anfield is now complete. To view the FAQs for the Champions Wall at Anfield, head to Photomosaic wall (liverpoolfc.com)and click on the FAQs link at the very bottom left of the page. If you have a query regarding the Champions Wall pleas

champions wall

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Will I be able to enrol into the Auto Cup Schemes?

Full details for the Auto Cup Scheme Additional Enrolment period, including eligibility requirements will published in June each season. Full information is available on our Auto Cup Scheme pages here.

autocup

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How can I cancel or amend my booking?

If you need to change or cancel your booking, please contact us. ​ We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availa

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Tour Accessibility FAQ's

Can my carer or personal assistant (PA) visit The LFC Stadium Tour? We offer a complimentary concession ticket for each visitor who may wish to bring along their carer or personal assistant. Personal assistant tickets are free of charge when purchased alongside a full priced adult or child ticket. P

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How do I redeem an All Red membership gift voucher for season 2025/26?

​ To activate your voucher, follow the simple instructions below; ​ Visit www.liverpoolfc.com/membership/join If you have a Supporter ID from a previous season, ‘LOGIN’ and continue. If not choose ‘SIGN UP’ and complete your details as instructed. Select the All Red membership you have Add to basket

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Why can't I login to the website?

If you have forgotten your password for the website section you are trying to access, please click on the 'forgotten password' link within the login box. You will then be sent an email detailing how to reset your password. To login to the website or online store, you'll need to use the email address

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I am an All Red Full member, how do I access All Red Video?

To access All Red Video as part of your All Red Full membership, you must have completed Single Sign On (SSO). ​ If you are a member but cannot access All Red Video then you probably have not completed SSO. ​ For more information on SSO and how to complete, please visit our ​SSO FAQ​. ​ You will be

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Is there anywhere to leave luggage or bags?

No Bags are permitted on the Tour, in the Museum or in the stadium, and there are no bag storage facilities available. Small bags (A5 paper size or smaller), carrying hygiene products and/or medicines, or club shop bags carrying purchases from the retail store, are the only exception. ​ You are like

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I have not received my one-time code, what should I do?

If your code doesn’t arrive, click the ‘Didn’t receive code? Resend.’ link. If it still doesn’t arrive, please make sure you have a signal on the mobile phone you have registered. ​ If you still don't receive your code, please contact our Supporter Services Team .

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