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We offer the following souvenirs for purchase either online when you book, or on the day of your tour: Souvenir photographs with the replica trophies. Bronze Package (1 printed photograph in photo booklet) £15.00 Silver Package (2 printed photographs in photo booklets) £20.00 Gold Package (3 pri
Knowledge base article
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Tour Information
Premier League Home Games The credit is given to the person the ticket was forwarded to, subject to them attending the game. Cup Home Games The credit remains with the original owner European Away Games The credit remains with the original owner, subject to them attending the game.
Ticket Forwarding
How do I download the Official All Red Video App? It’s really easy to download the Official All Red Video App from your smartphone or tablet device. If you’re using an iPhone, iPad or Apple device just head to the App Store. If you’re on an Android device, simply go to the Play Store. How do I upd
ALL RED Video Support
Released as part of the Nike ‘Together We Rise’ collection across the brands club footballing estate, the Third Kit celebrates the women’s game and its acceleration in World Sport. It’s uniquely represented through a distinct vertical double Swoosh which is across the jersey, shorts and matching soc
24/25 Nike Third Kit
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If yo
ALL RED Video Subscription Support
Yes, the third kit campaign focuses on celebrating the rise of the Women's game. However, both the Men's and Women's first team will wear this strip throughout the 2024-25 season.
What personalised products do you sell on the Online Store? We have launched a personalised product catalogue, consisting of souvenirs and accessories. All products can be personalised online with names and messages. The full range can be viewed here https://store.liverpoolfc.com/souvenirs/personali
Personalised Gifts and Souveneirs
If I can’t attend a Premier League home fixture, what options are available to me? Option 1 - Return your ticket to the Club using the Ticket Exchange Option 2 - Forward your ticket to registered Friends or Family My circumstance have changed and I may not be able to attend the minimum of 15 Pre
Season Ticket Renewals
To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st
The Anfield Abseil
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent ticketing surveys and in line with the Club's ticketing principles.
Friends & Family
Season Ticket terms and conditions can be found here.
No, please follow the process in the system and try to upload your ID. Don't be worried if you get temporarily prevented from scanning again after a few unsuccessful attempts - we can reset your tries in the system, and if you do get stuck we will invite you in to see us. The system will give you th
Fan Update
All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. These selections are do
All Red
Overview of Fan Update There are 4 steps to complete Fan Update, and it will take approximately 5 minutes: 1.Login to Fan Update and check the key details we hold for you 2.Capture your photo ID 3.Confirm your personal details and contact information 4.We’ll validate your Fan Update submission a
This could be due to one of the following: They have chosen to remove you from their Friends & Family list. Following the changes to Friends& Family, they had more than 18 Friends & Family on their list and did not reduce this number before the deadline of 1st September and therefore have automatica
The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act
Manage Ticketing Account
Unique, single use discount codes expire post purchase. Please contact our Supporter Services team for further assistance. Please contact Supporter Services if you experience any difficulty redeeming a live retail promotion following an order cancellation. Promotional offers are subject to their res
Placing or Changing an Order
Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.
Ticket Exchange & Ticket Cash
Supporters can buy any tickets that have been returned by other supporters through our Ticket Exchange. Tickets are available on a first-come, first-served basis. Here's how to check availability and buy any available tickets: How to see when Ticket Exchange is open for a match Check the table at th
