HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
If you have received an email inviting you to complete Fan Update but cannot access the site, or you have not received an email but think you should have, please Contact Us.
Knowledge base article
•
Fan Update
Photo ID will help us to prove that the person who completes the LFC Fan Update process is the named ticket account holder. Once the LFC Fan Update process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.
To access your Membership discount, you need to link your Membership to your Official Liverpool FC Store account. After doing this, you will automatically receive your 10% discount on every qualifying purchase you make during the season.To link your Membership, follow these steps:Go to My Account on
Membership Discount
Do I need to book in advance?To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are left.
The Anfield Abseil
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update has been submitted and is pending validation.After that we will review your submission. If we have any questions, we'll be in touch. Otherwise, we will approve your submission and send y
To add 10,000 points to your MyLFC account, please click here and follow the below instructions: Login or join MyLFC Once logged in, enter your unique code into the ‘Redeem MyLFC Voucher Code’ box.Please note: your unique code will expire on 31st May 2024.
Premium Membership
How can I participate? As long as you are registered on the official LFC website or Official LFC App you will be able to access the MyLFC area and participate via the Official LFC App. You can find a link to MyLFC in the Official LFC App navigation. What does it cost to participate? It’s free to pa
MyLFC
Ticket Exchange is available for Premier league matches only. Please click here and follow the Ticket Exchange instructions.The cost of your match ticket can be returned to you in two ways:UK bank transferTicket cash If you have a ticket for a cup match that you are unable to attend you can use Tick
Ticket Exchange & Ticket Cash
This unique code can be redeemed up to 4 times on LFC Fashion and Souvenirs on the Online Store or LFC Store App. Please note: Nike branded items are not included in this offering.Visit the Online Store. Your unique code will expire on 31st May 2025
You can update the Supporters Club attached to your Membership account by logging into My Account.Once you've logged in, you'll need to select 'Edit Details' and you'll notice the Supporters Club box as shown below: Select your desired supporters club and then save your ch
Managing Your Details
If you don't complete Fan Update, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forwarding) will be cance
We’re excited to have partnered with Klarna so you can shop now and pay later on the Official Liverpool FC Store site.Placing an order using KlarnaHere’s how it works:Add products to your cart and select “Klarna” when you check outEnter a few personal details and you’ll know instantly if you’re appr
Placing or Changing an Order
If you hold one of the following Official Membership types, you can benefit from discounts on our Stadium Tour and Museum:Premium MembershipFull MembershipMighty Red MembershipRed Squad MembershipTeen Red Membership Where do I find my discount code?Your Stadium Tour and Museum discount codes can be
Membership Benefits
What is MyLFC? MyLFC is where fans registered via the official LFC website or Official LFC App can find exclusive benefits just for being a fan. You can also earn extra benefits and rewards by regularly using the various features of the Official LFC App and website. Why have you created MyLFC? We w
It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated.After reviewing your application, we will email you to confirm your validation, or follow up with any questions.
Please visit the Members' Area to get your code which is located at the top of the ‘My Benefits’ page, and follow the link to redeem.Once on the redemption page, make sure that you are logged in. If not, click 'Log In' on the top right corner and follow the instructions. If you do not have a MyLFC a
All information relating to the Premium Membership return process can be found by clicking here.
Current 2023/24 Membership will expire on 31st May 2024.
Purchase and Renewal
Yes, as we understand that some junior supporters will not have a phone. Therefore if you log into their account on your phone, you can download the NFC pass to your phone as the accompanying adult. This means you will have multiple passes on your phone.When you approach the turnstile, select your j
NFC Tickets & Stadium access
General feedbackWe work hard to make sure every experience Liverpool FC delivers is a great one. We want to let our teams know when they have done well and learn where things could be done differently, and therefore really value your feedback. So, if you wish to let us know about someone or somethi
Complaints, Suggestions and Thank Yous
