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Yes, there are storage pods located around the stadium for wheelchairs or other personal items. Please see the How can I book a storage space for my mobility aid? FAQ for further information.
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rollator
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Knowledge base article
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Stadium and Facilities
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.
Photo ID will help us to prove that the person who completes the LFC Fan Update process is the named ticket account holder. Once the LFC Fan Update process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.
Fan Update
Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.
Ticket Exchange & Ticket Cash
Important information: You can only cancel an oder within 30 minutes of checkout. If you ordered over 30 minutes ago, you won't see the 'Cancel' button by your order. Once cancelled, an order cancellation cannot be undone. To cancel an LFC order via the webstore: Login to your LFC account. If you
Placing or Changing an Order
Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits
Ticketing System Help
Video Streaming Problem or Video Not Playing If you are having problems with video streaming or videos not playing then please try the below. All Red Video content is now delivered using HTML5, Flash is no longer used as a delivery method. Please check you have a modern up to date browser such as Ch
ALL RED Video Support
You can use your 10% discount on a total of £750 worth of products throughout the season. This means the total discount available for the season is £75. The £750 can accrued be across one or multiple orders, throughout the season. The season runs from 1st June to 31st May each year. Any additional p
Membership Discount
If you have received an email inviting you to complete Fan Update but cannot access the site, or you have not received an email but think you should have, please Contact Us via email or @LFCHelp.
We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due
The Anfield Abseil
Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
No, there will continue to be a sales period for disabled supporters who are successful in the ballot. The July sale for ballot winners will take place from 1pm until 5pm, Monday 28 July. We will continue to explore opportunities to streamline the process for disabled supporters, including the possi
Members Sale
You can login or logout at any time by clicking on the account icon on the top right corner of your TV. You can also login by clicking to play a video that requires an ALL RED account (which you can identify by the label “Registered Users”) or a video that requires a All Red Video subscription (th
All Red Video - Connected TV Apps
In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds: Refund procedure by ticket type General Admission/M
General Ticketing FAQs
Log in here , select ‘My Friends & Family’ Click the 3 dots next to the person you wish to remove. Select the ‘Remove’ option. Select ‘Remove User’.
Ticket Forwarding
What is Ticket Cash and how do I get it? Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wal
Please go back to the message and re-enter the URL into your browser and it should appear. If you are still having difficulties, please follow the other process on how to join the group.
We want to bring new, exciting and rewarding experiences to our fans across the globe. ALL RED Rewards has been created to give fans the opportunity to access experiences, gifts and other benefits, no matter where you live. ALL RED Rewards can also bring our club partners closer to you, which will b
