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If I can’t attend a Premier League home fixture, what options are available to me? Option 1 - Return your ticket to the Club using the Ticket Exchange Option 2 - Forward your ticket to registered Friends or Family My circumstance have changed and I may not be able to attend the minimum of 15 Pre
Knowledge base article
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Season Ticket Renewals
Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits
Ticketing System Help
How does the All Red ticket ballot work? When registering for the ticket ballot: Supporters will be able to indicate their preferred seat location and ticket price. Supporters will be required to provide a payment card. Supporters successful in the ballot will automatically be allocated a seat in
Members' Ticket Sales
1. Can I transfer my seat, and what are the rules? Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding. Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps
Ticket Forwarding
There are a very limited amount of car parking spaces available in Stanley Park. If you would like a parking space, you'll need to request this at the time of booking your match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by using th
Match day
Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. Please note, all of our home match commentary is conducted in house.
A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.
Only supporters who have less than 18 Friends & Family linked to their account will continue to be able to add to their Friends & Family throughout the season, up to a maximum of 18.
Friends & Family
Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat.
General Ticketing FAQs
Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium.
Match Day
There is a waiting list for all Season Tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. Any further announcements will be made on our website.
Ticket Sales
Yes. After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, on the next screen you'll have the opportunity to update your address too. If you change your address, you'll need to upload either: A utility bill/bank statement from the last 3 months with your n
Fan Update
Yes, as we understand that some junior supporters will not have a phone. Therefore if you log into their account on your phone, you can download the NFC pass to your phone as the accompanying adult. This means you will have multiple passes on your phone. When you approach the turnstile, select your
NFC Tickets & Stadium access
Yes, you can forward a ticket to eligible supporters on your Friends & Family list, who have either an All Red Membership or General Admission pass for 2025/26, and do not have a ticket on their account for the fixture being forwarded.
In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. The form to request for a ticket to be returned to the sender will be available via their Ticketing Account. They can click here to se
No, from 1st September 2025, the option to remove Friends & Family members from any account will be suspended for the remainder of the season.
No, waiting list positions are non-transferable. If you no longer wish to be on the waiting list you should contact us on the link below to be removed. Please provide your name, address and supporter ID number if you wish to do this.
Season Ticket Waiting List
Yes, you are able to edit your registered Friends & Family list until September 1st 2025, after which you'll only be able to add to your list if you've not reached the 18 person threshold.
Supporters who are receiving tickets will need to either be an All Red Member or have downloaded a General Admission NFC pass, in order to receive the ticket and be able to access the stadium. Please note: No credit will be applied for a Premier League home game if the seat forwarded was originally
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
