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Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits
Knowledge base article
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Ticketing System Help
1. Can I transfer my seat, and what are the rules?Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding.Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which help
Ticket Forwarding
Visually Impaired supporters are able to order a headset with full commentary in advance of the game.Please advise if you require a headset at the time of purchasing your match ticket.Please note, all of our home match commentary is conducted in house.
Match day
A digital version of the matchday programme is available to purchase here.Should this format not be a suitable alternative, please contact our dedicated Disability team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email at disability@liverpoolfc.com.
There are a very limited amount of car parking spaces available in Stanley Park. If you would like a parking space, please request this at the time of booking your match ticket and we will add your request to our list.We will hold a ballot to allocate the available spaces and will email you to let y
Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat.
General Ticketing FAQs
Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium.
Match Day
There is a waiting list for all Season Tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. Any further announcements will be made on our website.
Ticket Sales
Yes. After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, on the next screen you'll have the opportunity to update your address too.If you change your address, you'll need to upload either:A utility bill/bank statement from the last 3 month
Fan Update
Yes, as we understand that some junior supporters will not have a phone. Therefore if you log into their account on your phone, you can download the NFC pass to your phone as the accompanying adult. This means you will have multiple passes on your phone.When you approach the turnstile, select your j
NFC Tickets & Stadium access
No, waiting list positions are non-transferable. If you no longer wish to be on the waiting list you should contact us on the link below to be removed.Please provide your name, address and supporter ID number if you wish to do this.
Season Ticket Waiting List
No, you do not need to be a member but you do need to be registered and have a Supporter ID Number to be added to Friends and Family.If you do not have a Supporter ID then you need to go to the Ticketing login page, click 'log-in' and then 'Register', and enter your details to s
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below:To avoid this message and download your pass, follow these steps. Changing your default browser may
If your country does not allow GPay to be downloaded on your Android device, please attend the Ticket Office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card)Please not
In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds:Refund procedure by ticket typeGeneral Admission/Mem
Click here for full details on renewing Season Tickets.
Season Ticket Renewals
If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by contacting our Supporter Services team . Please see the permitted and prohibited items we are able to store below.
Stadium and Facilities
As announced on our website, LFC Women relocated to St Helens at the start of the 2024/25 season. Tickets for our LFCW fixtures can be purchased through the LFCW Ticketing section of our website . For full information on LFC Women, please visit the LFC Women section of our website .
Match Tickets
To be guaranteed a ticket you must purchase a 2024/25 Membership and and meet any purchase criteria attached to your desired fixtures. You also need to ensure you register to purchase tickets, even if you are guaranteed. For full information on registering and purchasing tickets click here.You can l
Members' Ticket Sales
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.
Ticket Exchange & Ticket Cash
