All Red Ticket Ballot
Updated
How does the All Red ticket ballot work?
When registering for the ticket ballot:
Supporters will be able to indicate their preferred seat location and ticket price.
Supporters will be required to provide a payment card.
Supporters successful in the ballot will automatically be allocated a seat in line with their preferences.
This means that supporters who are successful in the ballot will no longer need to queue online to purchase tickets.
What happens if my preferences are not available?
When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.
Can I enter the ballot alone or with different Friends & Family for each game?
Yes, you can choose to enter the ballot alone or with up to 3 additional eligible Friends & Family members for each game. The Friends and Family members do not have to be the same for each game you are registering for.
Can I enter the ballot for a Junior alone?
No, juniors must be accompanied by an Adult / Over 65 / Young Adult, a minimum of 1, or a maximum of 2 juniors per adult is required.
Juniors who enter the ballot alone will be automatically unsuccessful in the ballot
I’m a All Red Member with 4+ games, can I enter the ballot for all games in one transaction?
No, you will be required to enter the ballot in 2 transactions.
Transaction 1 – All Red members ticket sale – Ballot
Transaction 2 – All Red members ticket sale – 4+ Ballot
How do I edit or cancel my ballot application once it's submitted?
Visit the main ballots page which can be found under the Tickets menu.
Click 'edit'.
Click the three dots next to the relevant game and then click edit again. Here you’ll be able to amend your preferred areas, the price you’re happy to pay as well as the number of tickets and the people you are applying with.
Please note, once you’ve saved your application you must then click ‘secure checkout’ and complete the checkout process again to save the changes you’ve made to your application.
If you just want to change the payment card on your registration, click edit on the main ballots page and then secure checkout to change your payment method.
If you do make any changes, you’ll receive an updated confirmation email. You can edit or cancel your application until the registration period closes at 8am on Tuesday 22 July.
How will I be notified of the ballot results?
Ballots will be run and payments taken between Thursday 31 July and Monday 4 August and we’ll notify supporters of the ballot outcome via email during this time. Emails will be sent to the lead booker (the person that made the ballot application) from tickets@fans.emails.liverpoolfc.com - we recommend that you add this email address to your safe senders list.
Is payment taken when registering for the All Red ticket ballot?
No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant.
If you are successful for one or more games, payment will be taken for those games in a single transaction.
However, if you register for both the All Member and 4+ ballots, payment will be taken in two separate transactions if you are successful in both ballots.
If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?
No, tickets obtained via the ballot can only be purchased using credit or debit card.
If I am successful in the ballot and my payment is rejected, how do i purchase my tickets?
The lead booker (the person who made the ballot application) will be sent an email from tickets@fans.emails.liverpoolfc.com (we recommend that you add this email address to your safe senders list) notifying them that the payment failed. The email will also contain a link to allow you to make a secure payment online.
Once payment has been authorised, tickets will be allocated.
The deadline to make alternative payment will be 8am Tuesday 5 August.