HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
Knowledge base article
•
Ticket Forwarding
1. Can I transfer my seat, and what are the rules? Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding. Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps
If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.
Ticket Exchange & Ticket Cash
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.
Supporters can buy any tickets that have been returned by other supporters through our Ticket Exchange. Tickets are available on a first-come, first-served basis. Here's how to check availability and buy any available tickets: How to see when Ticket Exchange is open for a match Check the table at th
As part of the Fan Update process, which was designed to give us more accurate and up-to-date information on who is using a Season Ticket to access Anfield, only one Season Ticket can now be registered per supporter. As a result, details on all applications for the season ticket waiting list must be
Season Ticket Waiting List
To check your position on the Season Ticket Waiting List, click here and enter your Supporter ID and password. Your Waiting List position will be shown in the 'My Profile' section, below your phone number. If your details are not recognised when you try to login, or if no position is showing on your
How do I update my address or contact details for the Waiting List? Click here and enter your supporter ID and password, once logged in you can update your address and contact details. I don't agree with my position on the Waiting List - can I do anything about it? The positions on the list have b
No, waiting list positions are non-transferable. If you no longer wish to be on the waiting list you should contact us on the link below to be removed. Please provide your name, address and supporter ID number if you wish to do this.
If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS9
Manage Ticketing Account
Updating Payment Card details for the Auto Cup Scheme If you need to update your payment card for the Auto Cup Scheme, log into your ticketing account with your Supporter ID and password. Click the 'Auto Cup Scheme' tab and then the red button in the top right corner. If this button is greyed ou
Due to the Covid pandemic, there are some fans who did not want to or could not attend matches straight away. To ensure a fair ticket distribution process, game credits from season 2021/22 will not be used as eligibility for ticket sales in future seasons. However, games played during season 2022/23
General Ticketing FAQs
If you are unable to locate your Anfield Forever stone, please contact us and ensure you select the Visiting Anfield option, then Anfield Forever Stones. You'll need to provide your reference number that was sent via email at the time of purchase.
Anfield Forever Stones
Anfield Forever Stones are currently sold out and not available to purchase. Please keep an eye on our website for any further opportunities.
contactus
Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium.
Match Day
If you need to change or cancel your booking, please contact us. We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availabi
The Anfield Abseil
Stadium tours can be booked online - check availability. Tours are made available to book on our website approximately 8 weeks in advance. Tour availability is subject to the finalisation of fixtures. Please note - Stadium Tours are subject to availability with limited spaces on each timeslot to
Booking a Tour
We offer Match Day Tours on the day of a home game, which consist of the following: See areas where only players and VIP guests can visit Touch the This Is Anfield Sign Walk down the Players’ Tunnel just a few hours before the first team A chance to sit in the Managerial Dugout Visit the famous Kop
Yes. Whilst the LFC Stadium Tour is not designed with infants in mind, under 5’s are able to attend free of charge. When booking your tickets, select ticket type ‘Infant (Ages 0-4)’ to book one of these places. Pushchairs and prams are permitted on an LFC Stadium Tour and can navigate the tour with
There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon entry. W
Stadium & Facilities
