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How will I access the stadium if I do not have a compatible smartphone?

There are two options for accessing Anfield if you don't have an NFC-compatible smartphone.1. Stadium Access CardBest option for children, or for adults regularly sitting with a Friend & Family member​Season Ticket Holders and Members who do not have a compatible smartphone can request a Stadium

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GPay cannot be downloaded to your Android device

If your country does not allow GPay to be downloaded on your Android device, please attend the Ticket Office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card)Please not

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How do I download my NFC pass for the season?

New Season Ticket holders and Members can go here for a step-by-step guide.A full video guide on how to use NFC is also available.N.B. If you have renewed your Season Ticket or Membership for the new season then you existing NFC pass with automatically update a week or two before the first home Prem

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Why cant I forward my ticket?

The Supporter you are trying to forward the ticket to, must either have an active Membership or have downloaded a General Admission NFC Pass. If not then you will get a message to say this and will not be able to complete the process.Other possible reasons:If the supporter you are trying to forward

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How do I change my password for the ticketing system?

Login here, go to ‘Personal Details’ and click ‘Change Password’.If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons:Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within the

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Advice on resetting your password for the new Ticketing system

Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: ​Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits

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I want to take my disabled child to a match at Anfield, how do I get tickets?

Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information.Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents list

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Getting a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity.

In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds:Refund procedure by ticket typeGeneral Admission/Mem

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St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. ​​​​​​​The stadium will open 1 hour prior to kick-off.​Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food.​Match programmes and limited LFCW Merchandise are available

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How much are LFC Women's Match and Season Tickets?

​All season ticket holders have been informed of the new venue and will be contacted in the coming weeks about renewing for next season. For new enquiries on season tickets for 2024-25, please register your interest here.​Season TicketsAdult - £60Concessions - £35Adult & Child - £75Family (2+2)

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Ticket Forwarding FAQs

For a full list of all Ticket Forwarding FAQ's please click here.

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How do I add or remove a Friend or Family member in my account?

Login here, select ‘My Friends and Family’ then ‘Manage my Friends & Family’, and follow the online instructions.If you do not have a Supporter ID number then you should firstly register with our online ticketing service.Once registered, the member/season ticket holder should log into their acco

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Error when downloading a ticket distributed to me

To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below:To avoid this message and download your pass, follow these steps. Changing your default browser may

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Do you need to be a Member to be forwarded a ticket via Friends and Family?

No, you do not need to be a member but you do need to be registered and have a Supporter ID Number to be added to Friends and Family.If you do not have a Supporter ID then you need to go to the Ticketing login page​, click 'log-in' and then 'Register', and enter your details to s

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Am I able to transfer my seat to someone else if I cannot make it to a game, and how do I do this?

1. Can I transfer my seat, and what are the rules?​Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding.Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which help

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I have released my seat for a game I now want to attend, what do I do?

If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account:If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.

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Will I be able to use the Ticket Exchange this season if I am unable to attend some games?

Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only.​There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.

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What is Ticket Cash and how do I use it?

What is Ticket Cash and how do I get it?Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wall

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How do I buy a ticket that has been returned to the Ticket Exchange?

Supporters can buy any tickets that have been returned by other supporters through our Ticket Exchange. Tickets are available on a first-come, first-served basis. Here's how to check availability and buy any available tickets:How to see when Ticket Exchange is open for a matchCheck the table at

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Why can’t I have multiple entries on the Season Ticket Waiting List?

As part of the Fan Update process, which was designed to give us more accurate and up-to-date information on who is using a Season Ticket to access Anfield, only one Season Ticket can now be registered per supporter. As a result, details on all applications for the season ticket waiting list must be

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