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How can I cancel or amend my booking?

If you need to change or cancel your booking, please contact us.We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availabil

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What can I see on the tour?

On the LFC Stadium Tour, you will:Enjoy epic views of the pitch and city landscape from the top level of the Main StandVisit the state-of-the-art Home Team dressing roomPractice your interview technique in the Press RoomPass under the This Is Anfield signTake a spine-tingled walk down the Players&#x

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How can I book a Stadium Tour?

Stadium tours can be booked online - check availability.​Tours are made available to book on our website approximately 8 weeks in advance. Tour availability is subject to the finalisation of fixtures. ​Please note - Stadium Tours are subject to availability with limited spaces on each timeslot to en

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What are the opening times and prices for the LFC Stadium Tour & Museum?

Stadium tours are available 7 days a week from 10:00AM – 15:00PM and the Museum is open 09:30AM – 17:00PM.Please note, this may be subject to change due to events and operational requirements, and opening hours may be extended during busy periods. To check stadium tour availability, please visit our

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Can I book a tour on a Matchday?

We offer Match Day Tours on the day of a home game, which consist of the following: See areas where only players and VIP guests can visitTouch the This Is Anfield SignWalk down the Players’ Tunnel just a few hours before the first teamA chance to sit in the Managerial DugoutVisit the famous Kop stan

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Am I able to take young children on the stadium tour?

Yes. Whilst the LFC Stadium Tour is not designed with infants in mind, under 5’s are able to attend free of charge. When booking your tickets, select ticket type ‘Infant (Ages 0-4)’ to book one of these places. Pushchairs and prams are permitted on an LFC Stadium Tour and can navigate the tour with

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Concerts at Anfield

Due to concerts taking place at Anfield during the month of June, we are unable to offer any Stadium Tours in line with production requirements. ​Why not book on one of our exclusive experiences...​Go behind the scenes at the AXA Melwood Training Facility. Find out more here. Head for heights? Book

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Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please noteYou must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon entry. We

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How do I access my LFCTV GO Membership discount code?

Premium Members can access their LFCTV GO discount code in the My Benefits area of the Membership page from June 1st 2024.For information on how to redeem your LFCTV Go discount code, read our help article How do I redeem my Membership LFCTV GO discount code? If you're not already a member, joi

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I’m trying to redeem my LFCTVGO voucher, how do I do this?

Please click here for help on how to redeem your voucher. ​If you are a Full Light or Teen member, please log in to members area and check my benefits section.

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What delivery options do you offer?

We offer a choice of Economy, Standard and Premium delivery options within the UK. Free economy UK delivery is available for orders over £80. We also offer collections from UPS Access Points and some of our Liverpool FC Club Stores. Orders placed between the 1st November 2023 and 30th December 2023

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I have forgotten my Supporter ID, how can I log in?

You'll need to contact Supporter Services.

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How to return items

We're sorry you've had a problem with something you bought from us. If you've got a faulty item, received a damaged or incorrect item, or just don't want the item any more and haven't used it yet, here's how you can get it sorted.For instructions on how to use the LFC O

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Can I return an item for a refund or exchange?

Returning something you ordered online​If there's a problem with an item you ordered (it's damaged, faulty, or we sent you the wrong item), you can return it to us for a refund. Please contact us for further information. You can also return some unwanted products, but exclusions apply - f

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Season 2024/25 | Can I change my payment details for my Membership auto-renewal?

Yes, you can. To change your payment details:Login to My Account​Click the 'Memberships' tabTick the Membership Type you haveClick on the red 'Manage Auto-Renew’ buttonClick ‘Add new card’Add your payment details Click 'OK'

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What are my Retail Discount Benefits for Season 2024/25?

If you are a Premium Member, your benefits give you access to the following retail discounts and promotions throughout the season. 10% off Nike Products, in UK based stores or online20% off LFC Label on the online store only Free delivery over £50 to UK addressesExclusive promotions will be availabl

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What Membership types give me access to ticket sales?

Premium, Full, Light, Teen, Red squad and Mighty Red Members will all get access to the Members allocation of over 13,000 tickets for each Premier League home game in two Members Ticket Sales (July and November), Members’ only access to the sale of late availability tickets before each Premier Leagu

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Season 2024/25 | How do I remove myself from the Membership auto-renewal process?

To remove yourself from auto-renewal, follow the instructions below: ​1.   Login to My Account.2.   Click Memberships tab.3.   Tick the Membership Type you have.4.   Click into the red ‘Manage Auto-Renew’ button.5.   Remove the tick from the ‘Auto-Renew’ section.6.   Click 'OK'.

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Season 2024/25 | How can I purchase LFC Official Membership?

​Click here to purchase your 2024/25 season membership.

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Season 2025/26 | Can I change my Membership type?

To receive a refund for your current Membership for 2024/25, you must be within the 14-day refund period and return any goods dispatched to us in an unused condition. If you are within the 14-day period, once your Membership is cancelled, you will be able to change your product type online. Product

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