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Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits l
Knowledge base article
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Ticketing System Help
1. Can I transfer my seat, and what are the rules?Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding.Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which help
Ticket Forwarding
How can I check if I am successful in the ballot?For the Premier League home games due to be played from August 2023 until the end of the year, ballot results were communicated on Monday 17 July, with ticket sales starting week commencing 24 July.The ‘Tickets Section’ within ‘My Account’ is updated
Members' Ticket Sales
Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat, even if they are a baby in arms.
General Ticketing FAQs
Yes. After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, on the next screen you'll have the opportunity to update your address too.If you change your address, you'll need to upload either:A utility bill/bank statement from the last 3 month
Fan Update
No, waiting list positions are non-transferable. If you no longer wish to be on the waiting list you should contact us on the link below to be removed.Please provide your name, address and supporter ID number if you wish to do this.
Season Ticket Waiting List
No, you do not need to be a member but you do need to be registered and have a Supporter ID Number to be added to Friends and Family.If you do not have a Supporter ID then you need to go to the Ticketing login page, click 'log-in' and then 'Register', and enter your details to s
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below:To avoid this message and download your pass, follow these steps. Changing your default browser may
In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds:Refund procedure by ticket typeGeneral Admission/Mem
Click here for full details on renewing Season Tickets.
Season Ticket Renewals
To be guaranteed a ticket you must purchase a 2024/25 Membership and and meet any purchase criteria attached to your desired fixtures. You also need to ensure you register to purchase tickets, even if you are guaranteed. For full information on registering and purchasing tickets click here.You can l
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.
Ticket Exchange & Ticket Cash
Login here, select ‘My Friends and Family’ then ‘Manage my Friends & Family’, and follow the online instructions.If you do not have a Supporter ID number then you should firstly register with our online ticketing service.Once registered, the member/season ticket holder should log into their acco
Supporters can buy any tickets that have been returned by other supporters through our Ticket Exchange. Tickets are available on a first-come, first-served basis. Here's how to check availability and buy any available tickets:How to see when Ticket Exchange is open for a matchCheck the table at
Login here, go to ‘Personal Details’ and click ‘Change Password’.If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons:Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within the
Ticket Exchange is available for Premier league matches only. Please click here and follow the Ticket Exchange instructions.The cost of your match ticket can be returned to you in two ways:UK bank transferTicket cash If you have a ticket for a cup match that you are unable to attend you can use Tick
Updating Payment Card details for the Auto Cup SchemeIf you need to update your payment card for the Auto Cup Scheme, log into your ticketing account with your Supporter ID and password.Click the 'Auto Cup Scheme' tab and then the red button in the top right corner. If this button is gre
Manage Ticketing Account
Please login here, select 'Manage Ticketing Account', go to ‘Personal Details’ and click ‘History’.
It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated.After reviewing your application, we will email you to confirm your validation, or follow up with any questions.
Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket.When you return your seat, you can choose one of 2 options:Choose to have the funds transferred to your bank account.Choose to have the f
