Advice on resetting your password for the new Ticketing system

Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits l

Am I able to transfer my seat to someone else if I cannot make it to a game, and how do I do this?

1. Can I transfer my seat, and what are the rules?​Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding.Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which help

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game.Please advise if you require a headset at the time of purchasing your match ticket.Please note, all of our home match commentary is conducted in house.

Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here.Should this format not be a suitable alternative, please contact our dedicated Disability team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email at disability@liverpoolfc.com.

Are there any Disabled car park spaces provided with match tickets?

There are a very limited amount of car parking spaces available in Stanley Park. If you would like a parking space, please request this at the time of booking your match ticket and we will add your request to our list.We will hold a ballot to allocate the available spaces and will email you to let y

Ballot FAQs for Members' Sale

How can I check if I am successful in the ballot?For the Premier League home games due to be played from August 2023 until the end of the year, ballot results were communicated on Monday 17 July, with ticket sales starting week commencing 24 July.The ‘Tickets Section’ within ‘My Account’ is updated

COMMUNITY TESTING

Can I bring a baby into the Stadium?

Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat, even if they are a baby in arms.

Can I bring a bag into St Helens Stadium?

Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium.​

Can I buy a disabled supporter Season Ticket?

There is a waiting list for all Season Tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. Any further announcements will be made on our website.

Can I change my postal address during the Fan Update validation?

Yes. After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, on the next screen you'll have the opportunity to update your address too.If you change your address, you'll need to upload either:A utility bill/bank statement from the last 3 month

Can I download a junior's NFC pass to my phone?

Yes, as we understand that some junior supporters will not have a phone. Therefore if you log into their account on your phone, you can download the NFC pass to your phone as the accompanying adult. This means you will have multiple passes on your phone.When you approach the turnstile, select your j

Can I transfer my Season Ticket Waiting List position to another supporter?

No, waiting list positions are non-transferable. If you no longer wish to be on the waiting list you should contact us on the link below to be removed.Please provide your name, address and supporter ID number if you wish to do this.

Do you need to be a Member to be forwarded a ticket via Friends and Family?

No, you do not need to be a member but you do need to be registered and have a Supporter ID Number to be added to Friends and Family.If you do not have a Supporter ID then you need to go to the Ticketing login page​, click 'log-in' and then 'Register', and enter your details to s

Error when downloading a ticket distributed to me

To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below:To avoid this message and download your pass, follow these steps. Changing your default browser may

GPay cannot be downloaded to your Android device

If your country does not allow GPay to be downloaded on your Android device, please attend the Ticket Office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID. Please note, the Ticket Office is busy on match days so

Getting a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity.

In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds:Refund procedure by ticket typeGeneral Admission/Mem

How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

How can I buy LFC Women's tickets?

As announced on our website, LFC Women are relocating to St Helens for 24/25 season onwards, ticketing information will be released in due course. For full information on LFC Women, please visit the LFC Women section of our website .

How can I check if I am guaranteed tickets during the Members Sale?

To be guaranteed a ticket you must purchase a 2024/25 Membership and and meet any purchase criteria attached to your desired fixtures. You also need to ensure you register to purchase tickets, even if you are guaranteed. For full information on registering and purchasing tickets click here.You can l