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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. See the permitted aids we are able to store:

Knowledge base article

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Stadium and Facilities

How do I forward my ticket through the LFC Official App?

Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues. Click on the fixture you'd like to manage your ticket for and select Forward to post your ticket on the Ticket Exchange. Select

Knowledge base article

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LFC Official App

Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

Knowledge base article

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LFC Forums

What do I do if my NFC pass shows as expired?

Follow the instructions below if your pass has expired: Open your Apple Wallet/Google Wallet app. Tap on View Expired Passes/Expired Passes (you might need to scroll down if you have lots of passes in your wallet). Supporters need to unhide their NFC pass if it has dropped into their expired passes,

Knowledge base article

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NFC Tickets & Stadium Access

What Is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo

Knowledge base article

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Multi-Factor Authentication

When did the forums close?

Our forums closed in June 2025.

Knowledge base article

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LFC Forums

Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

Knowledge base article

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LFC Forums

Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc

Knowledge base article

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Complaints, Suggestions and Thank Yous

Where can I buy a programme on a match day?

All food and beverage units within the stadium stock and sell the match day programmes. Outside of the stadium, programmes are available at the below outlets: Kop Pod located across from the ticket office Small pod on side of retail store Anfield Road Container under LFCTV pod Retail pod next

Knowledge base article

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Stadium & Facilities

How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .

Knowledge base article

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Anfield Residents Liaison

Student Information

We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has

Knowledge base article

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Fan Mail & Special Requests

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

It is only possible to forward tickets to supporters on your Friends & Family List.

Knowledge base article

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Ticket Forwarding

What happens if I don’t want to be added to another supporters Friends & Family List?

For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. If someone has added you to their list without your consent, please contact Supporter Services.

Knowledge base article

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Friends & Family

I get an error when downloading a ticket forwarded to me using a Samsung, how can I solve this?

To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma

Knowledge base article

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Ticket Forwarding

How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but a

Knowledge base article

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