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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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How can I find out if my seat has been resold for a specific game?

You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.

Knowledge base article

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Ticket Exchange and Ticket Cash

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If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

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Ticket Forwarding

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Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. ​ For any Club statements or news about Hillsborough, please refer to our news page.

Knowledge base article

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Club & Corporate Information

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Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ Due to broadcasting rights, there are occasions when certain videos are not available in specific countries. ​ You can find a list of ongoing restrictions below: ​ Women’s Super League (WSL) content: av

Knowledge base article

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All Red Video Support

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Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

Knowledge base article

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Match Tickets

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Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

Knowledge base article

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Ticket Forwarding

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What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. ​ We are working hard to improve the customer experience for all and welcome any feedback here.

Knowledge base article

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Personalised Gifts and Souvenirs

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Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

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Match Day

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What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

You can use Ticket Exchange to list your tickets for Premier League Home fixtures.

Knowledge base article

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Ticket Forwarding

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I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

Knowledge base article

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Concerts

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Where are the accessible toilets located at Anfield?

There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). ​ Should you require the use of the changing places facilities, please inform our Disability team at the time of booking. They will endeavour

Knowledge base article

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Stadium and Facilities

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

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Complaints, Suggestions and Thank Yous

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I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

Knowledge base article

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Concerts

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Where can I find the official Season Ticket Ownership Transfer Policy?

You can read the full policy on our website.

Knowledge base article

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Season Ticket Change of Ownership

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If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. ​ For example, if the men's first team do not have any FA

Knowledge base article

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Multi-Year Loyalty (MYL)

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I have an LFC Retail gift card, can I redeem this against personalised items?

Digital gift cards can be redeemed against our entire personalised product catalogue.

Knowledge base article

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Personalised Gifts and Souvenirs

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I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

Knowledge base article

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Season Ticket Renewals

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What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. ​ During your stadium tour visit, you can use: ​ Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay

Knowledge base article

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Tour Information

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I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. ​ The team will review your upload attemp

Knowledge base article

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Fan Update

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.