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How do I change my password for the ticketing system?

Login here, go to ‘Personal Details’ and click ‘Change Password’. If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons: Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within t

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Ticketing System Help

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How can you earn as a group on ALL RED Rewards?

Members of the groups can complete tasks to earn themselves and their group guaranteed rewards. ​ Working as a group, they will also compete against other OLSCs for an ultimate prize won by the winning OLSC. To see ways of earning: ​ 1. Go to your OLSC Homepage 2. Tap on ‘Earn’ 3. This will display

Knowledge base article

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ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

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Can disabled supporters book with non-disabled supporters in the same transaction?

Yes, disabled concert goers can book with non-disabled supporters in the same transaction, however this is subject to availability. ​ If you wish to book seats next to each other within this transaction, please note this is also subject to availability and cannot be guaranteed.

Knowledge base article

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Concerts

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How do I download the LFC Official App?

The LFC Official App is available on both Apple and Android devices from our website. ​

Knowledge base article

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LFC Official App

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I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

Knowledge base article

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Concerts

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What time do the mobility aid storage pods open & close?

Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.

Knowledge base article

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Stadium and Facilities

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Can I bring a bag into St Helens Stadium?

Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium. ​

Knowledge base article

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Match Day

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Is storage available for mobility aids?

Yes, there is limited availability for mobility aid storage. ​ These cannot be booked in advance and are available on a first-come, first-serve basis. ​ Please visit the Ticket Office on the day of the concert to book your space.

Knowledge base article

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Concerts

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When is Ticket Forwarding available until for each game?

Ticket Forwarding will be enabled approximately two weeks prior to each fixture and will be advertised here. ​ Once the Ticket Forwarding service is available, it will remain open until kick-off on matchday.

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Ticket Forwarding

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Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. Please note, all of our home match commentary is conducted in house.

Knowledge base article

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Match day

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What type of evidence do you need to register as disabled?

​ You do not need supporting evidence in order to buy your ticket(s). ​ Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. ​ Please note - You have 48 hours to upload evidence following the purchase of y

Knowledge base article

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Concerts

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I have applied for a UK Citizen Card but I am experiencing difficulty with the process.

If you are experiencing issues or delays with your Citizen Card application, and you think you may miss your Fan Update completion deadline, please contact Supporter Services and keep us informed on the status of your application.

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Fan Update

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How can I find out if my seat has been resold for a specific game?

You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.

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Ticket Exchange & Ticket Cash

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

Knowledge base article

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ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

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Why do you need photo ID?

Photo ID will help us to prove that the person who completes the LFC Fan Update process is the named ticket account holder. Once the LFC Fan Update process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.

Knowledge base article

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Fan Update

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.

Knowledge base article

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Match day

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How do I log a complaint regarding an act of discrimination against myself or other people?

Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page here. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.

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Complaints, Suggestions and Thank Yous

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How do I know if I am completing a task for myself or my OLSC?

When on the ALL RED Rewards homepage you will be earning for yourself, it will display your name, your profile picture, when you have been a member since and your points total. On this screen you will be earning points for yourself. ​ When you go onto the OLSC on ALL RED Rewards, it will clearly sta

Knowledge base article

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ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

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How many times can I forward a ticket?

A ticket can only be forwarded once. ​ Please make sure the Friend & Family member you are forwarding a ticket to can attend the designated fixture before forwarding them the ticket.

Knowledge base article

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Ticket Forwarding

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How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Add group locations” you will have the option to set a location name, address and an image. ​

Knowledge base article

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ALL RED Rewards for OLSC Committee Members

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