LFC Help Centre

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (339)

Relevance

Selected Relevance

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.

Knowledge base article

•

Local General Sale

I cannot view All Red Video outside of my household?

An All Red Video account can be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch All Red Video. A household is defined as a a group of devices connected to the same internet you use to watch All Red Video.

Knowledge base article

•

All Red Video App

I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

Knowledge base article

•

Concerts

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

Knowledge base article

•

Ticket Forwarding

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

•

Complaints, Suggestions and Thank Yous

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

•

Match Day

I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

Knowledge base article

•

Concerts

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

•

Ticket Forwarding

What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

You can use Ticket Exchange to list your tickets for Premier League Home fixtures.

Knowledge base article

•

Ticket Forwarding

What happens if I don’t want to be added to another supporters Friends & Family List?

For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. If someone has added you to their list without your consent, please contact Supporter Services.

Knowledge base article

•

Friends & Family

Travel information for St Helens Stadium

How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t

Knowledge base article

•

Match Day

When did the forums close?

Our forums closed in June 2025.

Knowledge base article

•

LFC Forums

Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

Knowledge base article

•

LFC Forums

Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

Knowledge base article

•

Match Day

Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

Knowledge base article

•

Multi-Year Loyalty (MYL)

If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. For example, if the men's first team do not have any FA

Knowledge base article

•

Multi-Year Loyalty (MYL)

When is Ticket Forwarding open before each fixture and when is the cut off?

Ticket Forwarding will be enabled approximately two weeks prior to each fixture. It will remain open until kick-off on matchday.

Knowledge base article

•

Ticket Forwarding

Are there any changes to how cup match credits are earned?

There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review.

Knowledge base article

•

Premier League Home Credit Changes

Can I enter the ballot for a Junior alone?

Juniors must be accompanied by an Adult, Over 65 or a Young Adult. A minimum of 1, or a maximum of 2 juniors per adult is required. Juniors who enter the ballot alone will be automatically unsuccessful in the ballot.

Knowledge base article

•

All Red

Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.

Knowledge base article

•

Club & Corporate Information

HELP CENTRE

Search Results (339)

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

I cannot view All Red Video outside of my household?

I struggle with stairs, are there accessible seats?

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

Are headsets provided for match commentary for visually impaired supporters?

I’ve booked with Ticketmaster and need a PA, can you help?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

What happens if I don’t want to be added to another supporters Friends & Family List?

Travel information for St Helens Stadium

When did the forums close?

Why did we make the decision to close the forums?

Are match day programmes available in alternative formats?

Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

When is Ticket Forwarding open before each fixture and when is the cut off?

Are there any changes to how cup match credits are earned?

Can I enter the ballot for a Junior alone?

Hillsborough Inquest and Trials