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I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

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Concerts

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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Complaints, Suggestions and Thank Yous

Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.

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Club & Corporate Information

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

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Match Day

St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are

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Match Day

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

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Ticket Forwarding

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

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Match Day

When did the forums close?

Our forums closed in June 2025.

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LFC Forums

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

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Ticket Forwarding

How do I place an order using Klarna?

To place an order using Klarna: Add products to your cart and select Klarna at checkout. Enter your details and you’ll know instantly if you’re approved. Klarna will send you an email confirmation and reminders when it’s time to pay. You can manage your orders and payments in the Klarna app. Vi

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Changing or Placing an Order

What if there is a problem with the refund?

If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.

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Refunds

I don’t have any of the valid ID documents required, what do I do?

Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, contact Supporter Services.

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Fan Update

I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

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Fan Update

If I forward my ticket for a Premier League home fixture, do I keep the match credit?

Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.

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Premier League Home Credit Changes

Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

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Friends & Family

I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

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Concerts

How do I make a booking for the Anfield Abseil?

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

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The Anfield Abseil

When is Ticket Forwarding open before each fixture and when is the cut off?

Ticket Forwarding will be enabled approximately two weeks prior to each fixture. It will remain open until kick-off on matchday.

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Ticket Forwarding

How do I earn and redeem points in All Red Rewards?

You can earn points by completing activities in the All Red Rewards area of the LFC Official App, such as predicting match scores, selecting your team in the Match Centre, completing polls or surveys, participating in matchday activities, watching selected videos, or redeeming valid voucher codes ob

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All Red Rewards

HELP CENTRE

Search Results (357)

I struggle with stairs, are there accessible seats?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

Hillsborough Inquest and Trials

Email Us form(Copy)

Are match day programmes available in alternative formats?

St Helens Stadium information

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

Are headsets provided for match commentary for visually impaired supporters?

When did the forums close?

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

How do I place an order using Klarna?

What if there is a problem with the refund?

I don’t have any of the valid ID documents required, what do I do?

I have completed Fan Update, do I need to do anything else?

If I forward my ticket for a Premier League home fixture, do I keep the match credit?

Why am I limited to 18 supporters on my Friends & Family List?

I’ve booked with Ticketmaster and need a PA, can you help?

How do I make a booking for the Anfield Abseil?

When is Ticket Forwarding open before each fixture and when is the cut off?

How do I earn and redeem points in All Red Rewards?