Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (398)

Relevance
Selected Relevance
L
Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

Knowledge base article

 • 

Finance

L
How do I apply for finance to pay for my Season Ticket?

Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.

Knowledge base article

 • 

Finance

L
Can my membership discount and promotional codes be used against personalised items?

Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.

Knowledge base article

 • 

Personalised Gifts and Souvenirs

L
Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

Knowledge base article

 • 

Personalised Gifts and Souvenirs

L
Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

 • 

Match Day

L
What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

Knowledge base article

 • 

Finance

Update Profile(Copy)

Process definition for Update Profile

User Guide

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

Membership Query (Sub-Case ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

Membership Query (Case Notes Ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

Test- Notes

Process definition for Test- Notes

User Guide

Automations Launcher (Persona App)

Automations and Forms launcher for deploying to the Persona App menu

User Guide

Send Retail Disclaimer Form v2

Process definition for Launch linked GW

User Guide

Copy of Create Certificate

Process definition for Create Certificate v2

User Guide

Create Certificate (Send Email as Reply)

Process definition for Create Certificate v2

User Guide

L
Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.

Knowledge base article

 • 

Finance

L
Can a member of my Friends and Family renew my Season Ticket for me using V12 Finance?

Yes. If renewing more than one Season Ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement. The person applying for the finance (you) is responsible for the monthly repayments for all tickets in that bundle.

Knowledge base article

 • 

Finance

L
What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

 • 

Finance

L
How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

Knowledge base article

 • 

Finance

L
Can personalised products be shipped worldwide?

Our personalised range ships worldwide. ​ Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

Knowledge base article

 • 

Personalised Gifts and Souvenirs

© Copyright 2026 The Liverpool Football Club and Athletic Grounds Limited. All rights reserved.