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Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.

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Personalised Gifts and Souvenirs

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

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Personalised Gifts and Souvenirs

What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

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Personalised Gifts and Souvenirs

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

No, V12 Finance can only offer finance to UK residents.

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Finance

How long will it take to get a decision on my finance application?

You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

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Finance

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

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Finance

My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the club confirming my Season Ticket has been renewed. What does this mean?

V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your Season Ticket purchase is not complete until V12 have accepted your finance application.

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Finance

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.

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Personalised Gifts and Souvenirs

If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.

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All Red

Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

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Finance

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User Guide

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If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

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All Red

Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

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Multi-Year Loyalty (MYL)

Are personalised items available to purchase in-store?

The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.

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Personalised Gifts and Souvenirs

Will I be able to access a visual preview of my personalised name and/or message before purchase?

You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.

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Personalised Gifts and Souvenirs

Can personalised products be shipped worldwide?

Our personalised range ships worldwide. Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

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Personalised Gifts and Souvenirs

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

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Match Day

How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

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Finance

What happens if my preferences are not available?

When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.

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All Red

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

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Ticket Forwarding

HELP CENTRE

Search Results (370)

Can I be confident that the quality of these third-party products matches what I expect from LFC?

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

What personalised products do you sell on the Online Store?

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

How long will it take to get a decision on my finance application?

What do I do if my finance application is declined?

My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the club confirming my Season Ticket has been renewed. What does this mean?

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

Will I be charged a fee if I renew using the finance option?

Email Us form(Copy)

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Are personalised items available to purchase in-store?

Will I be able to access a visual preview of my personalised name and/or message before purchase?

Can personalised products be shipped worldwide?

Are headsets provided for match commentary for visually impaired supporters?

How old must I be to apply for finance for my Season Ticket?

What happens if my preferences are not available?

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?