LFC Help Centre

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (363)

Relevance

Selected Relevance

How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

Knowledge base article

•

Finance

When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.

Knowledge base article

•

Personalised Gifts and Souvenirs

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

•

Ticket Forwarding

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

•

What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.

Knowledge base article

•

Personalised Gifts and Souvenirs

How much will I receive if my seat is resold via the Ticket Exchange for a Premier League home game?

Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.

Knowledge base article

•

Ticket Exchange

When will the Young Adult area ballot registration dates be announced?

Registration dates will be published approximately two weeks in advance of each Premier League home fixture.

Knowledge base article

•

Young Adult Area

Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

Knowledge base article

•

Season Ticket Waiting List

How are match credits earned for Premier League home fixtures?

A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. Visit the Ticketing Policy Hub for more information. *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E

Knowledge base article

•

Premier League Home Credit Changes

If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: Return your ticket to the Club using the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. Please read the full details on our Season Ticket usage policy Every Seat, Every Game.

Knowledge base article

•

Usage Policy

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

It is only possible to forward tickets to supporters on your Friends & Family List.

Knowledge base article

•

Ticket Forwarding

I get an error when downloading a ticket forwarded to me using a Samsung, how can I solve this?

To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma

Knowledge base article

•

Ticket Forwarding

When is Ticket Forwarding open before each fixture and when is the cut off?

Ticket Forwarding will be enabled approximately two weeks prior to each fixture. It will remain open until kick-off on matchday.

Knowledge base article

•

Ticket Forwarding

What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

Knowledge base article

•

Personalised Gifts and Souvenirs

I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

Knowledge base article

•

Renewals

Is payment taken when registering for the All Red ticket ballot?

No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. If you are successful for one or more fixtures, payment will be taken for those fixtures in a

Knowledge base article

•

All Red

How do seat preferences work?

If you are successful in the ballot you will be allocated a seat based on your preferences. If you register for the ballot along with other supporters in the same transaction, you will be allocated seats together if your ballot entry is successful. If you registered with other supporters, you can

Knowledge base article

•

All Red

My circumstance have changed and I may not be able to attend the minimum of 15 Premier League home games, will my Season Ticket be at risk?

The policy has been introduced to protect and enhance the atmosphere inside Anfield, where every fan counts and every voice matters. Those fans who face exceptional circumstances during the season which mean their seat is not used will be able to contact Supporters Services to request a season ticke

Knowledge base article

•

Usage Policy

How do I update my address or contact details for the Waiting List?

Knowledge base article

•

Season Ticket Waiting List

How much are LFC Women's Match and Season Tickets?

Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced.

Knowledge base article

•

Match Tickets

HELP CENTRE

Search Results (363)

How old must I be to apply for finance for my Season Ticket?

When shopping online, how will I know if an item is fulfilled by us or a third party?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

Email Us form(Copy)

What characters can be inserted into personalised text fields?

How much will I receive if my seat is resold via the Ticket Exchange for a Premier League home game?

When will the Young Adult area ballot registration dates be announced?

Why can’t I have multiple entries on the season ticket waiting list?

How are match credits earned for Premier League home fixtures?

If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

I get an error when downloading a ticket forwarded to me using a Samsung, how can I solve this?

When is Ticket Forwarding open before each fixture and when is the cut off?

What personalised products do you sell on the Online Store?

I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Is payment taken when registering for the All Red ticket ballot?

How do seat preferences work?

My circumstance have changed and I may not be able to attend the minimum of 15 Premier League home games, will my Season Ticket be at risk?

How do I update my address or contact details for the Waiting List?

How much are LFC Women's Match and Season Tickets?