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User Guide

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I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.

Knowledge base article

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Local General Sale

I cannot view All Red Video outside of my household?

An All Red Video account can be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch All Red Video. A household is defined as a a group of devices connected to the same internet you use to watch All Red Video.

Knowledge base article

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All Red Video App

I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

Knowledge base article

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Concerts

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

Knowledge base article

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Ticket Forwarding

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

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Complaints, Suggestions and Thank Yous

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

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Match Day

Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a season ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the season ticket waiting list must belong to th

Knowledge base article

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Season Ticket Waiting List

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

Knowledge base article

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All Red

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

Knowledge base article

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Ticket Forwarding

I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

Knowledge base article

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Concerts

What happens to the match credit if a ticket is forwarded?

It varies depending on the competition. For Premier League home fixtures, both the supporter who forwards a ticket and the receiving supporter will not earn a match credit. However, for European away, Cup home and any tickets bought through the Auto Cup Scheme (ACS), only the supporter who forward

Knowledge base article

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Ticket Forwarding

I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

Knowledge base article

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Concerts

I don’t have any of the valid ID documents required, what do I do?

Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, contact Supporter Services.

Knowledge base article

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Fan Update

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

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Ticket Forwarding

Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

Knowledge base article

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Ticket Forwarding

What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

You can use Ticket Exchange to list your tickets for Premier League Home fixtures.

Knowledge base article

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Ticket Forwarding

What happens if I don’t want to be added to another supporters Friends & Family List?

For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. If someone has added you to their list without your consent, please contact Supporter Services.

Knowledge base article

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Friends & Family

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp

Knowledge base article

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Fan Update

I’m a All Red member with 4+ matches, can I enter the ballot for all fixtures in one transaction?

You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.

Knowledge base article

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All Red

HELP CENTRE

Search Results (339)

Email Us form(Copy)

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

I cannot view All Red Video outside of my household?

I struggle with stairs, are there accessible seats?

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

Are headsets provided for match commentary for visually impaired supporters?

Why can’t I have multiple entries on the season ticket waiting list?

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

I’ve booked with Ticketmaster and need a PA, can you help?

What happens to the match credit if a ticket is forwarded?

I struggle with queues, are there specific accessible entrances?

I don’t have any of the valid ID documents required, what do I do?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

Why has the Ticket Forwarding policy changed?

What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

What happens if I don’t want to be added to another supporters Friends & Family List?

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

I’m a All Red member with 4+ matches, can I enter the ballot for all fixtures in one transaction?