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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

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Finance

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My circumstance have changed and I may not be able to attend the minimum of 15 Premier League home games, will my Season Ticket be at risk?

The policy has been introduced to protect and enhance the atmosphere inside Anfield, where every fan counts and every voice matters. Those fans who face exceptional circumstances during the season which mean their seat is not used will be able to contact Supporters Services to request a season ticke

Knowledge base article

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Usage Policy

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I'm disabled, do I have to complete Fan Update for my personal assistant too?

When invited, disabled supporters will need to complete Fan Update for their All Red account. ​ For more information on when and how you will be contacted, see our FAQ What is LFC Fan Update, why is the Club doing it, and who needs to complete it? ​ Personal assistant accounts will not be required t

Knowledge base article

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Fan Update

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Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

Knowledge base article

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Friends & Family

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I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

Knowledge base article

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Concerts

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Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

No, V12 Finance can only offer finance to UK residents.

Knowledge base article

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Finance

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How do I apply for finance to pay for my Season Ticket?

Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.

Knowledge base article

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Finance

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I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. ​ We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

Knowledge base article

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Fan Update

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Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

Knowledge base article

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Finance

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When will the Young Adult area ballot registration dates be announced?

Registration dates will be published approximately two weeks in advance of each Premier League home fixture.

Knowledge base article

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Young Adult Area

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How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

Knowledge base article

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Finance

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

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Complaints, Suggestions and Thank Yous

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I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. ​ If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1. ​

Knowledge base article

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Local General Sale

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How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

Knowledge base article

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Renewals

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Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

Knowledge base article

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Match Tickets

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How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. ​ .

Knowledge base article

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Anfield Residents Liaison

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Is accessible parking available?

Accessible parking spaces are available for supporters registered as disabled supporters with the club. To enquire about accessible parking, please email disability@liverpoolfc.com.

Knowledge base article

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Transport & Parking

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How do I get to St Helens Stadium?

The stadium can be reached by train, bus, car, or supporter coach services. Train: St Helens Central station is approximately a 15-minute walk from the stadium. Bus: Several local bus services stop directly outside the stadium on Peasley Cross Lane. Supporter Coaches: Expedia supporter coaches opera

Knowledge base article

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Transport & Parking

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Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile. ​ ​

Knowledge base article

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Stadium and Facilities

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.