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User Guide

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I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.

Knowledge base article

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Local General Sale

I cannot view All Red Video outside of my household?

An All Red Video account can be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch All Red Video. A household is defined as a a group of devices connected to the same internet you use to watch All Red Video.

Knowledge base article

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All Red Video App

I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

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Concerts

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

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Ticket Forwarding

The item I want is out of stock - is it coming back?

Adidas kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own collections, so the best thing to do is check the Online

Knowledge base article

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Products and Stock

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

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Complaints, Suggestions and Thank Yous

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

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Match Day

How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .

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Anfield Residents Liaison

Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a season ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the season ticket waiting list must belong to th

Knowledge base article

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Season Ticket Waiting List

I am a Priority Rights Holder, how do I change my details?

If you need to change your address, then you will need to do this with us and Computershare. To contact Computershare, write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS99 6ZZ To change

Knowledge base article

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Manage Ticketing Account

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

Knowledge base article

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All Red

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

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Ticket Forwarding

I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

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Concerts

What happens to the match credit if a ticket is forwarded?

It varies depending on the competition. For Premier League home fixtures, both the supporter who forwards a ticket and the receiving supporter will not earn a match credit. However, for European away, Cup home and any tickets bought through the Auto Cup Scheme (ACS), only the supporter who forward

Knowledge base article

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Ticket Forwarding

I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

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Concerts

How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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Fan Update

I don’t have any of the valid ID documents required, what do I do?

Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, contact Supporter Services.

Knowledge base article

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Fan Update

St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are

Knowledge base article

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Match Day

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

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Ticket Forwarding

HELP CENTRE

Search Results (339)

Email Us form(Copy)

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

I cannot view All Red Video outside of my household?

I struggle with stairs, are there accessible seats?

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

The item I want is out of stock - is it coming back?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

Are headsets provided for match commentary for visually impaired supporters?

How can I contact the LFC Anfield Residents Liaison Officer?

Why can’t I have multiple entries on the season ticket waiting list?

I am a Priority Rights Holder, how do I change my details?

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

I’ve booked with Ticketmaster and need a PA, can you help?

What happens to the match credit if a ticket is forwarded?

I struggle with queues, are there specific accessible entrances?

How long does it take for my Fan Update submission to be validated?

I don’t have any of the valid ID documents required, what do I do?

St Helens Stadium information

If I forward my ticket, am I eligible to purchase another ticket in additional sales?