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Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.
Knowledge base article
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Local General Sale
You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
Personalised Gifts and Souvenirs
V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.
Finance
You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.
As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.
All Red
Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.
Fan Update
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.
Ticket Forwarding
Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
Renewals
In line with our Ticketing Principles, we want to ensure that supporters follow the same process when sharing general admission tickets. Supporters will continue to have access to the club's Ticket Exchange and be able to use Ticket Forwarding.
Season Ticket terms and conditions can be found here.
General
The dedicated Young Adult area will be available to select during the 13+ All Red ticket sale. They will not be available for any other All Red ticket ballot. However, a further 200 tickets will be available for sale within the dedicated Young Adult area on a match-by-match basis. These tickets wi
Young Adult Area
You must be 18 years old or over.
Supporters can continue to utilise our Ticket Exchange, or if eligible our Ticket Forwarding service.
Wheelchair user supporters can only forward their ticket to another wheelchair user supporter. Ambulant disabled supporters with a ticket in an accessible area can forward their ticket to a supporter on their Friends & Family.
Nimbus Disability is the organisation behind the Access Card scheme and works with thousands of venues, attractions, theatres, arenas and sporting organisations across the UK. The Access Card Scheme provides a trusted, independent way for disabled people to communicate their access requirements, h
Registering your Access Requirements
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.
Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. These match credits will not count towards your Credit Balanc
Multi-Year Loyalty (MYL)
Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.
Premier League Home Credit Changes
Nimbus accept a wide range of documentation. View the full list of accepted evidence for a Nimbus application.
