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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

LH
How do I update my mobile number?

You can update your mobile number in your 'My Account' area by clicking here .

Knowledge base article

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Multi-Factor Authentication

LH
How can I add another trusted member of my OLSC to become an admin of the group and what can they do?

An Admin can invite Members to join, earn points as the group, accept Members into the group and promote others to also be Admins. Please be certain that this user can be trusted and that their details are correct before giving them admin privileges. 1. Log in to MyLFC and go onto your OLSC homepage

Knowledge base article

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MyLFC for OLSC Committee Members

LH
How do I create an announcement/post to my OLSC?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create announcement” you will have the option to set a title, description and an image.

Knowledge base article

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MyLFC for OLSC Committee Members

LH
How do I create an event?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and an image. Onc

Knowledge base article

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MyLFC for OLSC Committee Members

LH
I am a committee member of an OLSC, how do I become the admin of an OLSC in MyLFC?

You will be approached by the LFC OLSC Relations Manager who will invite you to become the admin of the group. If you or one of your OLSC colleagues have not been invited yet, please contact the LFC OLSC Relations Manager. You will need to register for MyLFC first and access it here, this will creat

Knowledge base article

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MyLFC for OLSC Committee Members

HC
Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and

Knowledge base article

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Complaints, Suggestions and Thank Yous

HC
I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey.Genuine requests for feedback on your experience contacting us will come from the fo

Knowledge base article

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Complaints, Suggestions and Thank Yous

HC
How much will I receive if I return my seat for sale via the Ticket Exchange for a Premier League home game and it is resold?

Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket.When you return your seat, you can choose one of 2 options:Choose to have the funds transferred to your bank account.Choose to have the f

Knowledge base article

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Ticket Exchange & Ticket Cash

HC
Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here.Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.

Knowledge base article

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Match day

HC
St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. ​​​​​​​The stadium will open 1 hour prior to kick-off.​Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food.​Match programmes and limited LFCW Merchandise are available

Knowledge base article

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Match Day

HC
How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions.You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

Knowledge base article

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The Anfield Abseil

LH
Why am I being asked to complete Multi-Factor Authentication?

All fans who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

Knowledge base article

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Multi-Factor Authentication

HC
What happens if there's bad weather?

We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons.If your abseil has been postponed due

Knowledge base article

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The Anfield Abseil

HC
Where are the Disabled supporters tickets located within the stadium?

Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two personal assistants to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. More accessi

Knowledge base article

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Stadium and Facilities

HC
Advice on resetting your password for the new Ticketing system

Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: ​Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits

Knowledge base article

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Ticketing System Help

HC
Why aren't all Academy and Women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U23 and U18 games in a 'Premier League broadcast window' (when there's another game in the league being televised).Therefore we are restricted in the number of games we can show live during t

under 18

under 23

Knowledge base article

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LFCTV GO Support

LH
Will a women's black 24/25 goalkeeper jersey be made available to purchase?

Yes. The LFC Nike Womens 24/25 Black Goalkeeper Stadium Jersey is scheduled to launch later this summer.

Knowledge base article

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24/25 Nike Home Kit

HC
How do I redeem my Membership LFCTV GO discount code?

As an LFC Official Member you are eligible for a discounted on Monthly LFCTV GO Subscription for a period of six months.If you are not currently an LFCTV GO subscriber you can click here to register and then follow the steps to subscribe. You need to select a monthly subscription and enter your disc

voucher

30

Knowledge base article

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LFCTV GO Subscription Support

LH
I have already completed the Fan Update process, but I need to make a change. Can I use the Fan Update site again?

You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Us and a member of our team will be able to help.

Knowledge base article

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Fan Update

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