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Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.
Knowledge base article
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Local General Sale
You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
Personalised Gifts and Souvenirs
V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.
Finance
You can enter a ballot for up to a maximum of four eligible supporters within each booking.
You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
All Red
As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.
Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.
Fan Update
You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.
An Access Card is issued and managed by Nimbus Disability, and is used as a way of communicating your access requirements across a wide range of events and venues across the UK and beyond. The card will display a photo of the cardholder, an ID number, and any symbols that have been allocated to re
Registering your Access Requirements
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
Click here for full details on renewing Season Tickets.
Renewals
Personal assistant tickets are only available when bought through the club directly.
Concerts
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.
Ticket Forwarding
Match credits will not be awarded for tickets that remain unsold once posted on the Ticket Exchange. We encourage supporters to post their ticket for resale on the Ticket Exchange as early as possible to ensure tickets have maximum chance of selling to other supporters. Supporters are able to post t
Premier League Home Credit Changes
You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.
If you are subscribed via iOS, you can manage subscriptions and turn off your auto-renewal by going to your iTunes account settings on your desktop or device after purchase. Once logged into iTunes, go to View Account Click Subscriptions and then Manage. If you are subscribed via Android, you can un
All Red Video Subscription Support
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.
Season Ticket Waiting List
