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You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
Knowledge base article
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Personalised Gifts and Souvenirs
You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.
Local General Sale
As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.
All Red
Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
Renewals
In line with our Ticketing Principles, we want to ensure that supporters follow the same process when sharing general admission tickets. Supporters will continue to have access to the club's Ticket Exchange and be able to use Ticket Forwarding.
Ticket Forwarding
Season Ticket terms and conditions can be found here.
General
You must be 18 years old or over.
Finance
Wheelchair user supporters can only forward their ticket to another wheelchair user supporter. Ambulant disabled supporters with a ticket in an accessible area can forward their ticket to a supporter on their Friends & Family.
The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.
Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. These match credits will not count towards your Credit Balanc
Multi-Year Loyalty (MYL)
Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.
Premier League Home Credit Changes
A ticket can only be forwarded once. Make sure the supporter on your Friends & Family List can attend the designated fixture before forwarding the ticket.
If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.
Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.
Stadium and Facilities
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
Match Tickets
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
Complaints, Suggestions and Thank Yous
Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.
If you need to change your address, then you will need to do this with us and Computershare. To contact Computershare, write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS99 6ZZ To change
Manage Ticketing Account
When any job opportunities arise they are posted on our website. To apply for any of the roles you will need to register on the relevant website and apply through the link on the role you are interested in. Any email/postal applications directly to the club cannot be processed. If you have any fur
vacancies
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