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You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
Knowledge base article
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Personalised Gifts and Souvenirs
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .
Anfield Residents Liaison
Our forums closed in June 2025.
LFC Forums
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.
Official Liverpool Supporters Clubs Committee (OLSC) Admins
Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.
We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so
Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and a
Yes, we have accessible seating in multiple locations around the stadium.
Concerts
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
Fan Update
The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d
All Red Rewards
The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc
Complaints, Suggestions and Thank Yous
When invited, disabled supporters will need to complete Fan Update for their All Red account. For more information on when and how you will be contacted, see our FAQ What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Personal assistant accounts will not be required t
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.
Ticket Exchange
A digital version of the matchday programme is available to purchase. Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.
Match Day
Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f
Multi-Year Loyalty (MYL)
In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: General Admission ticket Condition
Refunds
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
