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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. ​ Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

Knowledge base article

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Match Day

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Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

Knowledge base article

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Multi-Year Loyalty (MYL)

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I have made a mistake while purchasing my order, can I amend my order post-purchase?

You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.

Knowledge base article

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Personalised Gifts and Souvenirs

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Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

Knowledge base article

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Finance

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I am having issues streaming, what can I do?

We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view in HD you will need to have higher download speeds. ​ As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view. ​ If you are experiencin

Knowledge base article

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All Red Video Support

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What do I do if my renewal payment failed for All Red Video?

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. ​ If

Knowledge base article

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All Red Video Subscription Support

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How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

Knowledge base article

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Finance

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Can a member of my Friends and Family renew my Season Ticket for me using V12 Finance?

Yes. If renewing more than one Season Ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement. The person applying for the finance (you) is responsible for the monthly repayments for all tickets in that bundle.

Knowledge base article

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Finance

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User Guide

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Contact Us & Club Information

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Will I need a new Stadium Access Card for season 2026/27?

All Red members and Season Ticket holders with a stadium access card will not need new cards for season 2026/27. Their existing card will remain active provided they have renewed by 14 Aug 2026.

Knowledge base article

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NFC Tickets & Stadium Access

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I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

Knowledge base article

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Renewals

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Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

Knowledge base article

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Friends & Family

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What content is available on the All Red Video connected TV apps?

The entire All Red Video catalogue can be accessed via the connected TV apps. The same account used to access content on the All Red Video website and mobile Apple & Android apps can be used on the TV apps. ​ This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 day

Knowledge base article

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All Red Video - Connected TV Apps

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What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

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Finance

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What happens if I don't complete Fan Update?

If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw

Knowledge base article

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Fan Update

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What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

Knowledge base article

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Finance

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My circumstance have changed and I may not be able to attend the minimum of 15 Premier League home games, will my Season Ticket be at risk?

The policy has been introduced to protect and enhance the atmosphere inside Anfield, where every fan counts and every voice matters. Those fans who face exceptional circumstances during the season which mean their seat is not used will be able to contact Supporters Services to request a season ticke

Knowledge base article

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Usage Policy

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Does my Personal Assistant require their own Season Ticket or Hat-trick package?

Yes, your Personal Assistant will need their own Supporter ID number in order to be allocated a Season Ticket or Hat-trick package. ​ Please use the Contact Us form and select Disability Tickets and Information to ensure their account is set up correctly.

Knowledge base article

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Match Tickets

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My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the club confirming my Season Ticket has been renewed. What does this mean?

V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your Season Ticket purchase is not complete until V12 have accepted your finance application.

Knowledge base article

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Finance

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How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Manage members” you are able to search for members by name, remove them from the group, but a

Knowledge base article

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.