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We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.
Knowledge base article
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Personalised Gifts and Souvenirs
Personal assistant tickets are only available when bought through the club directly.
Concerts
Accessible seating is available across all available blocks in rows A-C, subject to availability. Wheelchair bays are available in 2 locations in the North Stand: Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to
Match Tickets
Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.
If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw
Fan Update
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp
There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). Should you require the use of the changing places facilities, please inform our Disability team at the time of booking. They will endeavour
Stadium and Facilities
Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.
It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.
Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.
Official Liverpool Supporters Club (OLSC) Members
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Refunds
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.
Ticket Forwarding
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
Click here for full details on renewing Season Tickets.
Season Ticket Renewals
Disabled Season Ticket holders and members are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500. If a disabled Season Ticket holder attends the match with a personal assist
Access to Tickets
Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay
Tour Information
If you want to watch the matches without knowing the score, you can go to our Spoiler-free Full Match Replays page and also get direct access to on demand Full Match replays of all Liverpool's men's games.
All Red Video Support
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
