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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Travel information for St Helens Stadium

How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t

Knowledge base article

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Match Day

How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, loc

Knowledge base article

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .

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Anfield Residents Liaison

When did the forums close?

Our forums closed in June 2025.

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LFC Forums

I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

Knowledge base article

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Concerts

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

Knowledge base article

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Personalised Gifts and Souvenirs

Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.

Knowledge base article

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Personalised Gifts and Souvenirs

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

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Match Day

What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.

Knowledge base article

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Personalised Gifts and Souvenirs

How long will my personalised item(s) take to arrive?

As standard, dispatch and delivery lead times are slightly longer on personalised products. Additional time is required to process personalisation requests, particularly during busy trading periods. Standard lead time for our personalised product catalogue is up to 10 business days. Third party fu

Knowledge base article

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Personalised Gifts and Souvenirs

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

Knowledge base article

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Ticket Forwarding

What does 'Ineligible' mean on my ticket in the app?

In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.

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Match Credits

How many supporters can enter a ballot at the same time, within the same booking?

You can enter a ballot for up to a maximum of four eligible supporters within each booking.

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Local General Sale

When will the Young Adult area ballot registration dates be announced?

Registration dates will be published approximately two weeks in advance of each Premier League home fixture.

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Young Adult Area

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

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Ticket Forwarding

I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

Knowledge base article

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Fan Update

Will I receive a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity?

These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y

Knowledge base article

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Refunds

Will Multi-Year Loyalty (MYL) be used for enrolment in the Auto Cup Scheme (ACS)?

For enrolment in the ACS for season 2026/27, only match credits earned during 2025/26 in the relevant cup competition will be used to determine eligibility. As the transition to MYL progresses, multiple seasons will start to become relevant for eligibility to enrol in the ACS. For example, for 202

Knowledge base article

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Multi-Year Loyalty (MYL)

What if there is a problem with the refund?

If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.

Knowledge base article

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Refunds

HELP CENTRE

Search Results (369)

Email Us form(Copy)

Travel information for St Helens Stadium

How do I edit the group’s information?

How can I contact the LFC Anfield Residents Liaison Officer?

When did the forums close?

I’ve booked with Ticketmaster and need a PA, can you help?

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Can I be confident that the quality of these third-party products matches what I expect from LFC?

Are headsets provided for match commentary for visually impaired supporters?

What characters can be inserted into personalised text fields?

How long will my personalised item(s) take to arrive?

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

What does 'Ineligible' mean on my ticket in the app?

How many supporters can enter a ballot at the same time, within the same booking?

When will the Young Adult area ballot registration dates be announced?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

I have already completed Fan Update, but I need to make a change. Can I use the site again?

Will I receive a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity?

Will Multi-Year Loyalty (MYL) be used for enrolment in the Auto Cup Scheme (ACS)?

What if there is a problem with the refund?