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How long will it take to get a decision on my finance application?

You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

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Finance

I have made a mistake while purchasing my order, can I amend my order post-purchase?

You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.

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Personalised Gifts and Souvenirs

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

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Finance

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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What information do I need to hand to complete my application?

You will need to provide the following information: Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

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Finance

How can I be removed from the Waiting List?

To be removed from the list, please contact Supporter Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.

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Season Ticket Waiting List

I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

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Concerts

I’ve tried to forward a ticket to a supporter on my Friends & Family List, but the system won’t allow it. Why?

There are two reasons why you may be encountering an error: The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.

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Ticket Forwarding

I'm having issues completing Fan Update, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.

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Fan Update

Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

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Finance

How do I apply for finance to pay for my Season Ticket?

Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.

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Finance

How can I purchase tickets in the dedicated Young Adult area for Premier League home fixtures if I’m not eligible for the 13+ All Red ticket sale?

Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. All Young Adult All Red members can apply for these fixtures on a ma

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Young Adult Area

What happens if I don't complete Fan Update?

If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw

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Fan Update

I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

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Concerts

My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the club confirming my Season Ticket has been renewed. What does this mean?

V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your Season Ticket purchase is not complete until V12 have accepted your finance application.

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Finance

How much are LFC Women's Match and Season Tickets?

Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced.

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Match Tickets

How do seat preferences work?

If you are successful in the ballot you will be allocated a seat based on your preferences. If you register for the ballot along with other supporters in the same transaction, you will be allocated seats together if your ballot entry is successful. If you registered with other supporters, you can

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All Red

Will I need a new Stadium Access Card for season 2026/27?

All Red members and Season Ticket holders with a stadium access card will not need new cards for season 2026/27. Their existing card will remain active provided they have renewed by 14 Aug 2026.

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NFC Tickets & Stadium Access

If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. For example, if the men's first team do not have any FA

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Multi-Year Loyalty (MYL)

If supporters with the maximum credit balance possible over a three-year period cannot be guaranteed the opportunity to purchase a ticket for an away fixture, will there be a ballot?

If the Club receives an exceptionally small allocation for an away fixture, it may not be possible to guarantee all supporters with the highest number of credits the opportunity to buy a ticket. In this scenario, match credits from earlier seasons may also be included as criteria, using as many pr

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Multi-Year Loyalty (MYL)

HELP CENTRE

Search Results (370)

How long will it take to get a decision on my finance application?

I have made a mistake while purchasing my order, can I amend my order post-purchase?

What do I do if my finance application is declined?

Email Us form(Copy)

What information do I need to hand to complete my application?

How can I be removed from the Waiting List?

I struggle with stairs, are there accessible seats?

I’ve tried to forward a ticket to a supporter on my Friends & Family List, but the system won’t allow it. Why?

I'm having issues completing Fan Update, who can I contact?

Will I be charged a fee if I renew using the finance option?

How do I apply for finance to pay for my Season Ticket?

How can I purchase tickets in the dedicated Young Adult area for Premier League home fixtures if I’m not eligible for the 13+ All Red ticket sale?

What happens if I don't complete Fan Update?

I’ve booked with Ticketmaster and need a PA, can you help?

My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the club confirming my Season Ticket has been renewed. What does this mean?

How much are LFC Women's Match and Season Tickets?

How do seat preferences work?

Will I need a new Stadium Access Card for season 2026/27?

If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If supporters with the maximum credit balance possible over a three-year period cannot be guaranteed the opportunity to purchase a ticket for an away fixture, will there be a ballot?