Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (339)

Relevance
Selected Relevance
Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

 • 

Contact Us & Club Information

LH
I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. ​ If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1. ​

Knowledge base article

 • 

Local General Sale

LH
I cannot view All Red Video outside of my household?

An All Red Video account can be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch All Red Video. A household is defined as a a group of devices connected to the same internet you use to watch All Red Video.

Knowledge base article

 • 

All Red Video App

LH
I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

Knowledge base article

 • 

Concerts

LH
Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

Knowledge base article

 • 

Ticket Forwarding

LH
I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

 • 

Complaints, Suggestions and Thank Yous

LH
Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

 • 

Match Day

LH
I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

Knowledge base article

 • 

Concerts

LH
I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

Knowledge base article

 • 

Concerts

LH
If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

 • 

Ticket Forwarding

LH
Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

Knowledge base article

 • 

Ticket Forwarding

LH
What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

You can use Ticket Exchange to list your tickets for Premier League Home fixtures.

Knowledge base article

 • 

Ticket Forwarding

LH
What happens if I don’t want to be added to another supporters Friends & Family List?

For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. ​ If someone has added you to their list without your consent, please contact Supporter Services. ​

Knowledge base article

 • 

Friends & Family

LH
I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. ​ The team will review your upload attemp

Knowledge base article

 • 

Fan Update

LH
Travel information for St Helens Stadium

How do I get to St Helens Stadium?​ Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations?​ By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t

Knowledge base article

 • 

Match Day

LH
When did the forums close?

Our forums closed in June 2025.

Knowledge base article

 • 

LFC Forums

LH
Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

Knowledge base article

 • 

LFC Forums

LH
Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. ​ Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

Knowledge base article

 • 

Match Day

LH
What Can I Do If I Can't Attend a Game?

Supporters can continue to utilise our Ticket Exchange, or if eligible our Ticket Forwarding service.

Knowledge base article

 • 

Ticket Distribution

LH
Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

Knowledge base article

 • 

Multi-Year Loyalty (MYL)

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.