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For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Knowledge base article
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Club & Corporate Information
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
Personalised Gifts and Souvenirs
Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.
Match Day
Yes, we have accessible seating in multiple locations around the stadium.
Concerts
Tickets can be bought from our ticketing website.
Match Tickets
How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t
Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f
Multi-Year Loyalty (MYL)
You can only forward your ticket to another wheelchair user supporter.
Ticket Forwarding
You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.
Fan Update
Disabled Season Ticket holders and members are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500. If a disabled Season Ticket holder attends the match with a personal assist
Access to Tickets
Ticket Forwarding will be available on a trial basis for European away fixtures. Full details of the new trial will be shared via email ahead of the first Champions League away fixture going on sale however, we can confirm that the credit will remain with the original ticket owner if the ticket
Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.
The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.
Returns for orders placed with Klarna* are handled the same way as orders paid upfront. Read our FAQ on how to return an item for refund or exchange for more details, If you are due a refund following your return, and you have already made some or all the payments to Klarna, they will refund your mo
Changing or Placing an Order
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Refunds
