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Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

Knowledge base article

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Ticket Forwarding

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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If I post my ticket on the Ticket Exchange and it does not sell, will I still receive a match credit?

Match credits will not be awarded for tickets that remain unsold once posted on the Ticket Exchange. We encourage supporters to post their ticket for resale on the Ticket Exchange as early as possible to ensure tickets have maximum chance of selling to other supporters. Supporters are able to post t

Knowledge base article

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Premier League Home Credit Changes

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

Knowledge base article

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Ticket Forwarding

Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

Knowledge base article

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Multi-Year Loyalty (MYL)

Why do you need photo ID?

Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.

Knowledge base article

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Fan Update

How can I find out if my seat has been resold for a specific game?

You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.

Knowledge base article

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Ticket Exchange and Ticket Cash

I don’t have any of the valid ID documents required, what do I do?

Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, contact Supporter Services.

Knowledge base article

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Fan Update

St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are

Knowledge base article

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Match Day

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

Knowledge base article

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All Red

Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

Knowledge base article

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Match Day

What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay

Knowledge base article

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Tour Information

What happens to the match credit if a ticket is forwarded?

It varies depending on the competition. For Premier League home fixtures, both the supporter who forwards a ticket and the receiving supporter will not earn a match credit. However, for European away, Cup home and any tickets bought through the Auto Cup Scheme (ACS), only the supporter who forward

Knowledge base article

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Ticket Forwarding

Where can I find Season Ticket Terms & Conditions?

Season Ticket terms and conditions can be found here.

Knowledge base article

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Season Ticket Renewals

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

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Ticket Forwarding

I don't agree with my position on the Waiting List - can I do anything about it?

The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.

Knowledge base article

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Season Ticket Waiting List

Will match credits earned for cup games during a season be used as eligibility criteria for later fixtures in the same competition during the same season?

Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. These match credits will not count towards your Credit Balanc

Knowledge base article

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Multi-Year Loyalty (MYL)

Can I enter a ballot for disabled & non-disabled supporters in the same ballot entry?

Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.

Knowledge base article

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Local General Sale

Why Has the Ticket Distribution Service Been Removed?

In line with our Ticketing Principles, we want to ensure that supporters follow the same process when sharing general admission tickets. Supporters will continue to have access to the club's Ticket Exchange and be able to use Ticket Forwarding.

Knowledge base article

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Ticket Distribution

If I forward my ticket for a Premier League home fixture, do I keep the match credit?

Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.

Knowledge base article

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Premier League Home Credit Changes

HELP CENTRE

Search Results (339)

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Email Us form(Copy)

If I post my ticket on the Ticket Exchange and it does not sell, will I still receive a match credit?

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Why do you need photo ID?

How can I find out if my seat has been resold for a specific game?

I don’t have any of the valid ID documents required, what do I do?

St Helens Stadium information

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

Are match day programmes available in alternative formats?

What payment methods are accepted at Anfield?

What happens to the match credit if a ticket is forwarded?

Where can I find Season Ticket Terms & Conditions?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

I don't agree with my position on the Waiting List - can I do anything about it?

Will match credits earned for cup games during a season be used as eligibility criteria for later fixtures in the same competition during the same season?

Can I enter a ballot for disabled & non-disabled supporters in the same ballot entry?

Why Has the Ticket Distribution Service Been Removed?

If I forward my ticket for a Premier League home fixture, do I keep the match credit?