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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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Are match credits earned when purchasing hospitality tickets for Premier League home fixtures?

Match credits will not be awarded for hospitality tickets for Premier League home fixtures.

Knowledge base article

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Premier League Home Credit Changes

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Are there any changes to how cup match credits are earned?

There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review. ​

Knowledge base article

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Premier League Home Credit Changes

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Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. ​ If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en

Knowledge base article

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Stadium & Facilities

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Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. ​ For any Club statements or news about Hillsborough, please refer to our news page.

Knowledge base article

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Club & Corporate Information

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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

Knowledge base article

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Official Liverpool Supporters Club (OLSC) Members

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Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

Knowledge base article

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Match Tickets

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What happens if I don’t want to be added to another supporters Friends & Family List?

For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. ​ If someone has added you to their list without your consent, please contact Supporter Services. ​

Knowledge base article

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Friends & Family

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Can I enter the ballot alone or with different supporters on my Friends & Family List for each fixture?

Yes, you can choose to enter the ballot alone or with up to 3 additional eligible supporters on your Friends & Family List for each game. The supporters do not have to be the same for each fixture you are registering for.

Knowledge base article

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All Red

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How do I log a complaint regarding an act of discrimination against myself or other people?

Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.

Knowledge base article

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Complaints, Suggestions and Thank Yous

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How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. ​ .

Knowledge base article

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Anfield Residents Liaison

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Can I change seats after I've renewed my LFC Women's Season Ticket?

Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.

Knowledge base article

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Match Tickets

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Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

Knowledge base article

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LFC Forums

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I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

Knowledge base article

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Concerts

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Can I book a tour on a Matchday?

Yes, we offer Match Day Tours on the day of a home match at Anfield*. ​ For details of inclusions, availability and pricing, please visit the Museum & Tours website. ​ Ticket(s) include entry to the interactive LFC Museum and the last entry into the museum is 1 hour before kick-off. ​ We recommend p

Knowledge base article

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Booking a Tour

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How do I download the LFC Official App?

The LFC Official App is available on both Apple and Android devices from our website. ​

Knowledge base article

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LFC Official App

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How do I log in to the All Red Video connected TV app?

You can login or logout at any time by clicking on the account icon on the top right corner of your TV. ​ You can also login by clicking to play a video that requires a free All Red Essential membership (which you can identify by the label “Essential”) or a video that requires a paid All Red Full or

Knowledge base article

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All Red Video - Connected TV Apps

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How do I make a booking for the Anfield Abseil?

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. ​ Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

Knowledge base article

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The Anfield Abseil

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How do I update my mobile number?

You can update your mobile number in your My Account.

Knowledge base article

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Multi-Factor Authentication

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I have an LFC Retail gift card, can I redeem this against personalised items?

Digital gift cards can be redeemed against our entire personalised product catalogue.

Knowledge base article

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Personalised Gifts and Souvenirs

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.