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How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

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Finance

When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.

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Personalised Gifts and Souvenirs

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

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Ticket Forwarding

What information do I need to hand to complete my application?

You will need to provide the following information: Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

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Finance

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

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Finance

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

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Finance

Where can I find the Anfield Abseil Terms & Conditions?

The terms and conditions for the Anfield Abseil can be viewed on our website or by clicking here. Below is a brief summary of the key points of our Terms & Conditions. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (

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The Anfield Abseil

What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.

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Personalised Gifts and Souvenirs

What happens if I am successful in the ballot, but my payment fails?

If payment is attempted but declined by your bank, the system will automatically move on to the next ballot entry and we will be unable to allocate tickets to you and those you entered the ballot with. In this instance, you will see a cancelled reservation in the Reservations section of My Account.

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Local General Sale

How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

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Renewals

How much will I receive if my seat is resold via the Ticket Exchange for a Premier League home game?

Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.

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Ticket Exchange

Why am I getting an error message when I’m trying to add someone to my Friends & Family?

If you have already reached the maximum number of supporters on your Friends & Family List, you will be unable to add anyone else and will receive an error message. If you have not reached the maximum number of supporters on your Friends & Family List, this will mean that the person you are trying

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Friends & Family

When will the Young Adult area ballot registration dates be announced?

Registration dates will be published approximately two weeks in advance of each Premier League home fixture.

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Young Adult Area

Is there a limit on how many times I can forward a ticket to supporters in my Friends & Family List?

You can forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family List, however each ticket can only be forwarded once per fixture.

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Friends & Family

Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

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Season Ticket Waiting List

How are match credits earned for Premier League home fixtures?

A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. Visit the Ticketing Policy Hub for more information. *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E

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Premier League Home Credit Changes

If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: Return your ticket to the Club using the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. Please read the full details on our Season Ticket usage policy Every Seat, Every Game.

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Usage Policy

How do I update my mobile number?

You can update your mobile number in your My Account.

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Multi-Factor Authentication

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

It is only possible to forward tickets to supporters on your Friends & Family List.

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Ticket Forwarding

HELP CENTRE

Search Results (363)

How old must I be to apply for finance for my Season Ticket?

When shopping online, how will I know if an item is fulfilled by us or a third party?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

What information do I need to hand to complete my application?

What do I do if my finance application is declined?

Email Us form(Copy)

Will I be charged a fee if I renew using the finance option?

Where can I find the Anfield Abseil Terms & Conditions?

What characters can be inserted into personalised text fields?

What happens if I am successful in the ballot, but my payment fails?

How and when can I renew my Season Ticket?

How much will I receive if my seat is resold via the Ticket Exchange for a Premier League home game?

Why am I getting an error message when I’m trying to add someone to my Friends & Family?

When will the Young Adult area ballot registration dates be announced?

Is there a limit on how many times I can forward a ticket to supporters in my Friends & Family List?

Why can’t I have multiple entries on the season ticket waiting list?

How are match credits earned for Premier League home fixtures?

If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

How do I update my mobile number?

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?