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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. ​ See the permitted aids we are able to store: ​

Knowledge base article

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Stadium and Facilities

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How do I update my LFC Official App?

To update the LFC Official App:​ ​ Visit your app store. Select Manage apps and device for Android or Updates for iOS. ​ You'll be able to see any outstanding app updates. ​

Knowledge base article

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LFC Official App

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I can’t open the LFC Official App on my device. What should I do?

To use the LFC Official App, your device must be running: iOS 16.0 or later, or The latest Android operating system. ​ If you’re unable to download or access the app on your device, you can view a summary of your Credit Balance in your My Account. ​ If you require any more detail about your match cr

Knowledge base article

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LFC Official App

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How do I forward my ticket through the LFC Official App?

Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues. Click on the fixture you'd like to manage your ticket for and select Forward to post your ticket on the Ticket Exchange. Select

Knowledge base article

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LFC Official App

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How do I download the LFC Official App?

The LFC Official App is available on both Apple and Android devices from our website. ​

Knowledge base article

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LFC Official App

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What do I do if my NFC pass shows as expired?

Follow the instructions below if your pass has expired: Open your Apple Wallet/Google Wallet app. Tap on View Expired Passes/Expired Passes (you might need to scroll down if you have lots of passes in your wallet). Supporters need to unhide their NFC pass if it has dropped into their expired passes,

Knowledge base article

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NFC Tickets & Stadium Access

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I have not received my one-time code, what should I do?

If your code doesn’t arrive, click Didn’t receive code? Resend. ​ If it still doesn’t arrive, please make sure you have a signal on the mobile phone you have registered. ​ If you still don't receive your code, please contact Supporter Services .

Knowledge base article

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Multi-Factor Authentication

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What Is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. ​ We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo

Knowledge base article

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Multi-Factor Authentication

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Why am I being asked to complete Multi-Factor Authentication?

All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

Knowledge base article

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Multi-Factor Authentication

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When did the forums close?

Our forums closed in June 2025.

Knowledge base article

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LFC Forums

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Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

Knowledge base article

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LFC Forums

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Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

Knowledge base article

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LFC Forums

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How do I say thank you, make a suggestion, or make a complaint?

General feedback ​ We work hard to make sure every experience Liverpool Football Club delivers is a great one. We want to let our teams know when they have done well and learn where things could be done differently, and therefore really value your feedback. So, if you wish to let us know about someo

Knowledge base article

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Complaints, Suggestions and Thank Yous

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Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc

Knowledge base article

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Complaints, Suggestions and Thank Yous

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

Knowledge base article

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Stadium & Facilities

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What payment methods are accepted at Anfield?

Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc

Knowledge base article

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Stadium & Facilities

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Where can I buy a programme on a match day?

All food and beverage units within the stadium stock and sell the match day programmes. ​ Outside of the stadium, programmes are available at the below outlets: ​ Kop Pod located across from the ticket office Small pod on side of retail store ​ Anfield Road Container under LFCTV pod Retail pod next

Knowledge base article

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Stadium & Facilities

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How do I reset my membership password?

Log into your My Account.​​​ Click Forgotten password? under the password box. ​ An email will be sent with password reset steps. If you have isses with resetting your password, contact Supporter Services.

members area

password reset

membership

Knowledge base article

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Managing Your Details

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Do Liverpool Football Club send Birthday/Wedding cards to fans?

Unfortunately, we are unable to have cards signed by the players for special occasions, as priority is given to charitable causes.

Knowledge base article

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Fan Mail & Special Requests

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.