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If you want to watch the matches without knowing the score, you can go to our Spoiler-free Full Match Replays page and also get direct access to on demand Full Match replays of all Liverpool's men's games. N.B. This is currently only available on the website and not in the app.
Knowledge base article
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All Red Video Support
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
Personalised Gifts and Souvenirs
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
Match Tickets
Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.
Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Refunds
We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.
You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.
Fan Update
You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.
Finance
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc
Complaints, Suggestions and Thank Yous
Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.
Concerts
Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.
The policy has been introduced to protect and enhance the atmosphere inside Anfield, where every fan counts and every voice matters. Those fans who face exceptional circumstances during the season which mean their seat is not used will be able to contact Supporters Services to request a season ticke
Usage Policy
Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.
Ticket Exchange and Ticket Cash
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. This way, if you are successful, you will only be allocated seats in your preferred area.
All Red
Personal assistant tickets are only available when bought through the club directly.
Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.
