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Test- Notes

Process definition for Test- Notes

User Guide

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Accessibility

Membership Query (Case Notes Ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Copy of Create Certificate

Process definition for Create Certificate v2

User Guide

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Accessibility

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Accessibility

Create Certificate (Send Email as Reply)

Process definition for Create Certificate v2

User Guide

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Accessibility

Send Retail Disclaimer Form v2

Process definition for Launch linked GW

User Guide

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Accessibility

Automations Launcher (Persona App)

Automations and Forms launcher for deploying to the Persona App menu

User Guide

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Accessibility

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I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. ​ If you think we’ve got it wrong, contact Supporter Services.

Knowledge base article

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Personalised Gifts and Souvenirs

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

Knowledge base article

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Personalised Gifts and Souvenirs

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Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

Knowledge base article

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Personalised Gifts and Souvenirs

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Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

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Match Day

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If the club is in the Europa League or Conference League for one season, how will Multi-Year Loyalty (MYL) work for European eligibility?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. ​ For

Knowledge base article

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Multi-Year Loyalty (MYL)

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Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

Knowledge base article

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Season Ticket Waiting List

Membership Query (Sub-Case ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Email Us form (ST COO ver)

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

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Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. ​ For any Club statements or news about Hillsborough, please refer to our news page.

Knowledge base article

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Club & Corporate Information

[Template] Basic Contact Form Template

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Accessibility

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Is St Helens Stadium cashless?

St Helens Stadium operates as a cashless venue, no cash payments are accepted.

Knowledge base article

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Stadium & Facilities

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How do I get to St Helens Stadium?

The stadium can be reached by train, bus, car, or supporter coach services. Train: St Helens Central station is approximately a 15-minute walk from the stadium. Bus: Several local bus services stop directly outside the stadium on Peasley Cross Lane. Supporter Coaches: Expedia supporter coaches opera

Knowledge base article

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Transport & Parking

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