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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

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How do I create an event?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Create event” you will have the option to set a title, description, location, date/time and a

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Do I need an LFC All Red membership in order to buy a concert ticket?

No, an All Red membership is not required to buy a concert ticket at Anfield.

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How does ALL RED Rewards benefit me and my OLSC?

We want to bring new, exciting and rewarding experiences to our fans across the globe. ​ ALL RED Rewards has been created to give fans the opportunity to access experiences, gifts and other benefits, no matter where you live. ​ ALL RED Rewards can also bring our club partners closer to you, which wi

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I have completed the Fan Update process; do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update has been submitted and is pending validation. After that we will review your submission. If we have any questions, we'll be in touch. Otherwise, we will approve your submission and send you an email co

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I have earned for my OLSC, how do I spend the points?

Only the OLSC Chairperson can spend the points earned by the OLSC. Any points earned in the OLSC does not go towards your individual total.

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What is LFC Fan Update, why is the Club doing it, and who needs to complete it?

Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter

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Will match credits from season 2021/22 (Premier League and Cup) be used as qualifying criteria and eligibility for future seasons?

Due to the Covid pandemic, there are some fans who did not want to or could not attend matches straight away. To ensure a fair ticket distribution process, game credits from season 2021/22 will not be used as eligibility for ticket sales in future seasons. However, games played during season 2022/23

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How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Manage members” you are able to search for members by name, remove them from the group, but a

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I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

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Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl

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Is storage available for mobility aids?

Yes, there is limited availability for mobility aid storage. ​ These cannot be booked in advance and are available on a first-come, first-serve basis. ​ Please visit the Ticket Office on the day of the concert to book your space.

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How do I invite members to the OLSC group on ALL RED Rewards?

1. Log into ALL RED Rewards and tap to go into your OLSC. 2. Tap on Members, where it lists how many Members you currently have. 3. Tap to invite Members. 4. This will then give you the option to invite via SMS, Whatsapp, Email or copy the invite code. 5. Send the invite code to your Members. Make s

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How do I spend points or redeem rewards earned by my OLSC?

1. Go to your OLSC Homepage 2. Tap on ‘Redeem’ 3. This will display all the items that you can spend your points on 4. Tap on the item you want to spend points on. 5. Tap to enter and go through the entry process and then tap to confirm 6. This will give you entry and subtract the points from your O

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I am a committee member of an OLSC, how do I become the admin of an OLSC in ALL RED Rewards?

You will be approached by the LFC OLSC Relations Manager who will invite you to become the admin of the group. If you or one of your OLSC colleagues have not been invited yet, please contact the LFC OLSC Relations Manager. ​ You will need to register for ALL RED Rewards first and access it here, thi

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How do I create an announcement/post to my OLSC?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Create announcement” you will have the option to set a title, description and an image.

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I'm having difficulty uploading my Photo ID to the system - can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your ID. Don't be worried if you get temporarily prevented from scanning again after a few unsuccessful attempts - we can reset your tries in the system, and if you do get stuck we will invite you in to see us. The system will give you th

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I have already completed the Fan Update process, but I need to make a change. Can I use the Fan Update site again?

You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Us and a member of our team will be able to help.

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Where are the accessible toilets located at Anfield?

There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). Should you require the use of the changing places facilities, please inform our Disability team at the time of booking any match tickets. The

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I am a Member/Season Ticket Holder and I’m not receiving the email notifications about new issues of the eMagazine. How can I receive them to my inbox?

The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer ​ Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d

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