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Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

Email Us form (with deflection step)

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

[Template] Basic Contact Form Template

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Accessibility

Update Profile(Copy)

Process definition for Update Profile

User Guide

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Accessibility

Test- Notes

Process definition for Test- Notes

User Guide

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Accessibility

Membership Query (Sub-Case ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Membership Query (Case Notes Ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Copy of Create Certificate

Process definition for Create Certificate v2

User Guide

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Accessibility

Send Change of Ownership request form

Process definition for Launch linked GW

User Guide

 • 

Accessibility

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

 • 

Accessibility

Create Certificate (Send Email as Reply)

Process definition for Create Certificate v2

User Guide

 • 

Accessibility

Send Retail Disclaimer Form v2

Process definition for Launch linked GW

User Guide

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Accessibility

L
When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout. ​ ​

Knowledge base article

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Personalised Gifts and Souvenirs

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What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

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Finance

Email Us form (ST COO ver)

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

L
Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

No, V12 Finance can only offer finance to UK residents.

Knowledge base article

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Finance

L
Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. ​ If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en

Knowledge base article

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Stadium & Facilities

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Is St Helens Stadium cashless?

St Helens Stadium operates as a cashless venue, no cash payments are accepted.

Knowledge base article

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Stadium & Facilities

L
Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. ​ If you're unhappy with the quality of what you have received, contact Supporter Services.

Knowledge base article

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Personalised Gifts and Souvenirs

L
Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

Knowledge base article

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Personalised Gifts and Souvenirs

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