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Is payment taken when registering for the All Red ticket ballot?

No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. If you are successful for one or more fixtures, payment will be taken for those fixtures in a

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All Red

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

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Ticket Forwarding

Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.

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Club & Corporate Information

Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

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LFC Forums

How do I create an event?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and a

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.

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Stadium and Facilities

I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

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Concerts

I'm disabled, do I have to complete Fan Update for my personal assistant too?

When invited, disabled supporters will need to complete Fan Update for their All Red account. For more information on when and how you will be contacted, see our FAQ What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Personal assistant accounts will not be required t

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Fan Update

I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

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Concerts

What time do the mobility aid storage pods open and close?

Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.

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Stadium and Facilities

How do I log a complaint regarding an act of discrimination against myself or other people?

Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.

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Complaints, Suggestions and Thank Yous

Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.

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Match Tickets

Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. Wheelchair bays are available in 2 locations in the North Stand: Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

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Match Tickets

How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .

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Anfield Residents Liaison

When did the forums close?

Our forums closed in June 2025.

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LFC Forums

Will I receive a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity?

These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y

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Refunds

Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

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LFC Forums

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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If my booking is successful in a ballot, can I forward my ticket to a supporter on my Friends & Family List?

Tickets purchased during the local sales cannot be forwarded via Ticket Forwarding to a supporter on your Friends & Family List.

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Local General Sale

How do I place an order using Klarna?

To place an order using Klarna: Add products to your cart and select Klarna at checkout. Enter your details and you’ll know instantly if you’re approved. Klarna will send you an email confirmation and reminders when it’s time to pay. You can manage your orders and payments in the Klarna app. Vi

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Changing or Placing an Order

HELP CENTRE

Search Results (369)

Is payment taken when registering for the All Red ticket ballot?

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

Hillsborough Inquest and Trials

Will the forums return in the future?

How do I create an event?

Where are the mobility aid storage pods located?

I struggle with queues, are there specific accessible entrances?

I'm disabled, do I have to complete Fan Update for my personal assistant too?

I struggle with stairs, are there accessible seats?

What time do the mobility aid storage pods open and close?

How do I log a complaint regarding an act of discrimination against myself or other people?

Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

Where are accessible seats and wheelchair bays located at St Helens Stadium?

How can I contact the LFC Anfield Residents Liaison Officer?

When did the forums close?

Will I receive a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity?

Why did we make the decision to close the forums?

Email Us form(Copy)

If my booking is successful in a ballot, can I forward my ticket to a supporter on my Friends & Family List?

How do I place an order using Klarna?