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Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. For
Knowledge base article
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Multi-Year Loyalty (MYL)
As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th
Season Ticket Waiting List
No, you will be unable to purchase another ticket any additional sales.
Ticket Forwarding
No, tickets obtained via the ballot can only be purchased using credit or debit card.
All Red
Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f
Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.
If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw
Fan Update
You can enter a ballot for up to a maximum of four eligible supporters within each booking.
Local General Sale
Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
Renewals
No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. If you are successful for one or more fixtures, payment will be taken for those fixtures in a
If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp
When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.
If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.
Ticket Exchange and Ticket Cash
Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.
Match Day
A digital version of the matchday programme is available to purchase. Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.
How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t
If you’re happy to be allocated a seat in an alternative area in the event your preferred areas aren’t available, please ensure Allocate me seats in any area is switched on. The toggle should be green. To be allocated seats only in your preferred areas, swtich this option off. The toggle should be
To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.
Friends & Family
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
