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Knowledge base article
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Personalised Gifts and Souvenirs
Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. For
Multi-Year Loyalty (MYL)
As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th
Season Ticket Waiting List
You will need to provide the following information: Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).
Finance
The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.
If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. For example, if the men's first team do not have any FA
To be removed from the list, please contact Supporter Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.
Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.
Season Ticket holders and members with accessibility requirements are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500, option 1. If a Season Ticket holder with accessibilit
Access to Tickets
Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.
Stadium and Facilities
The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.
Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f
If the Club receives an exceptionally small allocation for an away fixture, it may not be possible to guarantee all supporters with the highest number of credits the opportunity to buy a ticket. In this scenario, match credits from earlier seasons may also be included as criteria, using as many pr
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.
Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay
Tour Information
You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
Fan Update
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
