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For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Knowledge base article
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Club & Corporate Information
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
Personalised Gifts and Souvenirs
Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.
Match Day
Yes, we have accessible seating in multiple locations around the stadium.
Concerts
Tickets can be bought from our ticketing website.
Match Tickets
You can only forward your ticket to another wheelchair user supporter.
Ticket Forwarding
Ticket Forwarding will be available on a trial basis for European away fixtures. Full details of the new trial will be shared via email ahead of the first Champions League away fixture going on sale however, we can confirm that the credit will remain with the original ticket owner if the ticket
Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.
Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
Our forums closed in June 2025.
LFC Forums
The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.
Season Ticket Waiting List
Digital gift cards can be redeemed against our entire personalised product catalogue.
You can use Ticket Exchange to list your tickets for Premier League Home fixtures.
We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc
Complaints, Suggestions and Thank Yous
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and a
Official Liverpool Supporters Clubs Committee (OLSC) Admins
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Stadium and Facilities
