LFC Help Centre

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (369)

Relevance

Selected Relevance

I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

Knowledge base article

•

Fan Update

How long will it take to get a decision on my finance application?

You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

Knowledge base article

•

Finance

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

•

Complaints, Suggestions and Thank Yous

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.

Knowledge base article

•

Finance

When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.

Knowledge base article

•

Personalised Gifts and Souvenirs

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.

Knowledge base article

•

Personalised Gifts and Souvenirs

What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

Knowledge base article

•

Personalised Gifts and Souvenirs

I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

Knowledge base article

•

Concerts

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

•

When did the forums close?

Our forums closed in June 2025.

Knowledge base article

•

LFC Forums

Can I modify or cancel a ballot entry once it has been submitted?

You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.

Knowledge base article

•

Local General Sale

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

Knowledge base article

•

Finance

How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

Knowledge base article

•

Finance

What information do I need to hand to complete my application?

You will need to provide the following information: Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

•

Finance

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

Knowledge base article

•

Personalised Gifts and Souvenirs

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.

Knowledge base article

•

Local General Sale

How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.

Knowledge base article

•

Official Liverpool Supporters Clubs Committee (OLSC) Admins

Where can I find the Anfield Abseil Terms & Conditions?

The terms and conditions for the Anfield Abseil can be viewed on our website or by clicking here. Below is a brief summary of the key points of our Terms & Conditions. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (

Knowledge base article

•

The Anfield Abseil

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

•

Match Day

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

Knowledge base article

•

All Red

HELP CENTRE

Search Results (369)

I have already completed Fan Update, but I need to make a change. Can I use the site again?

How long will it take to get a decision on my finance application?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

When shopping online, how will I know if an item is fulfilled by us or a third party?

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

What personalised products do you sell on the Online Store?

I struggle with stairs, are there accessible seats?

Email Us form(Copy)

When did the forums close?

Can I modify or cancel a ballot entry once it has been submitted?

What do I do if my finance application is declined?

How old must I be to apply for finance for my Season Ticket?

What information do I need to hand to complete my application?

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

How do I add or manage the group’s locations?

Where can I find the Anfield Abseil Terms & Conditions?

Are headsets provided for match commentary for visually impaired supporters?

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?