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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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What happens if there's bad weather?

We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due

Knowledge base article

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The Anfield Abseil

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Is there somewhere to keep my belongings?

There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.

Knowledge base article

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The Anfield Abseil

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Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

Knowledge base article

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The Anfield Abseil

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How do I make a booking for the Anfield Abseil?

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. ​ Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

Knowledge base article

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The Anfield Abseil

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How do I enter competitions in the members’ area?

All current prize draws and events will be advertised within the Prize Draws section of your My Account. ​ Every month new competitions will be announced so make sure you are regularly checking in.

Knowledge base article

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Membership Benefits

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What time do the mobility aid storage pods open and close?

Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.

Knowledge base article

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Stadium and Facilities

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If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. ​ For example, if the men's first team do not have any FA

Knowledge base article

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Multi-Year Loyalty (MYL)

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If the club is in the Europa League or Conference League for one season, how will Multi-Year Loyalty (MYL) work for European eligibility?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. ​ For

Knowledge base article

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Multi-Year Loyalty (MYL)

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Will match credits earned for cup games during a season be used as eligibility criteria for later fixtures in the same competition during the same season?

Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. ​ These match credits will not count towards your Credit Balanc

Knowledge base article

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Multi-Year Loyalty (MYL)

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Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

Knowledge base article

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Ticket Forwarding

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How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Edit group info” you will have the option to edit group name, description, location name, loc

Knowledge base article

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

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How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Add group locations” you will have the option to set a location name, address and an image. ​

Knowledge base article

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

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I don’t have any of the valid ID documents required, what do I do?

Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. ​ If you are still having trouble getting ID, contact Supporter Services.

Knowledge base article

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Fan Update

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I'm disabled, do I have to complete Fan Update for my personal assistant too?

When invited, disabled supporters will need to complete Fan Update for their All Red account. ​ For more information on when and how you will be contacted, see our FAQ What is LFC Fan Update, why is the Club doing it, and who needs to complete it? ​ Personal assistant accounts will not be required t

Knowledge base article

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Fan Update

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I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. ​ The team will review your upload attemp

Knowledge base article

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Fan Update

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I'm having issues completing Fan Update, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.

Knowledge base article

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Fan Update

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How do I remove a supporter from my Friends & Family List?

​​Log in to My Account.​​ ​Select My Friends & Family. ​ Click the 3 dots next to the person you wish to remove. Select Remove and confirm by clicking Remove User. ​

Knowledge base article

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Friends & Family

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Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

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Match Day

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. ​ Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

Knowledge base article

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Match Day

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.