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Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

Email Us form (with deflection step)

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

[Template] Basic Contact Form Template

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Accessibility

Update Profile(Copy)

Process definition for Update Profile

User Guide

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Accessibility

Test- Notes

Process definition for Test- Notes

User Guide

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Accessibility

Membership Query (Sub-Case ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Membership Query (Case Notes Ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Copy of Create Certificate

Process definition for Create Certificate v2

User Guide

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Accessibility

Send Change of Ownership request form

Process definition for Launch linked GW

User Guide

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Accessibility

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

 • 

Accessibility

Create Certificate (Send Email as Reply)

Process definition for Create Certificate v2

User Guide

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Accessibility

Send Retail Disclaimer Form v2

Process definition for Launch linked GW

User Guide

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Accessibility

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What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

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Finance

Email Us form (ST COO ver)

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

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Is St Helens Stadium cashless?

St Helens Stadium operates as a cashless venue, no cash payments are accepted.

Knowledge base article

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Stadium & Facilities

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Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. ​ If you're unhappy with the quality of what you have received, contact Supporter Services.

Knowledge base article

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Personalised Gifts and Souvenirs

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Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

Knowledge base article

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Personalised Gifts and Souvenirs

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Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. ​ You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.

Knowledge base article

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Match Tickets

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How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

Knowledge base article

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Renewals

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Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

Knowledge base article

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Season Ticket Waiting List

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