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Test- Notes

Process definition for Test- Notes

User Guide

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Accessibility

Membership Query (Case Notes Ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Copy of Create Certificate

Process definition for Create Certificate v2

User Guide

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Accessibility

Send Change of Ownership request form

Process definition for Launch linked GW

User Guide

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Accessibility

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Accessibility

Create Certificate (Send Email as Reply)

Process definition for Create Certificate v2

User Guide

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Accessibility

Send Retail Disclaimer Form v2

Process definition for Launch linked GW

User Guide

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Accessibility

Automations Launcher (Persona App)

Automations and Forms launcher for deploying to the Persona App menu

User Guide

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Accessibility

L
What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

Knowledge base article

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Personalised Gifts and Souvenirs

L
I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

Knowledge base article

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Concerts

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I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. ​ If you think we’ve got it wrong, contact Supporter Services.

Knowledge base article

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Personalised Gifts and Souvenirs

L
Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

No, V12 Finance can only offer finance to UK residents.

Knowledge base article

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Finance

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How long will it take to get a decision on my finance application?

You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

Knowledge base article

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Finance

L
What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. ​ Audio guides can be set to any of the 13 languages below: ​ Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. ​ We also offer the tou

Knowledge base article

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Tour Information

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When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout. ​ ​

Knowledge base article

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Personalised Gifts and Souvenirs

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: ​ Return your ticket to the Club using the Ticket Exchange​. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. ​ Please read the full details on our Season Ticket usage policy Every Seat, Every Game.

Knowledge base article

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Usage Policy

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Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

Knowledge base article

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Personalised Gifts and Souvenirs

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Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

Knowledge base article

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Personalised Gifts and Souvenirs

L
Can personalised products be shipped worldwide?

Our personalised range ships worldwide. ​ Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

Knowledge base article

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Personalised Gifts and Souvenirs

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