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Is storage available for mobility aids?

Yes, there is limited availability for mobility aid storage. ​ These cannot be booked in advance and are available on a first-come, first-serve basis. ​ Please visit the Ticket Office on the day of the concert to book your space.

Knowledge base article

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Concerts

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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Will I be able to use the Ticket Exchange this season if I am unable to attend some games?

Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. ​ There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.

Knowledge base article

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Ticket Exchange & Ticket Cash

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How will I be refunded if my seat is resold on the Ticket Exchange?

When you return your seat, you can choose one of 2 options. Choose to have the funds transferred to your bank accountChoose to have the funds stored within the 'Ticket Cash' option in My Account. Ticket Cash can be used against future online ticket purchases. Funds will be transferred to your chosen

Knowledge base article

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Ticket Exchange & Ticket Cash

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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

Knowledge base article

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ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

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I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

Knowledge base article

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Concerts

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Local General Ballot FAQs

For all information relating to the Local General Ballots, please see our dedicated hub and FAQs

Knowledge base article

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General Ticketing FAQs

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What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. ​ Audio guides can be set to any of the 13 languages below: ​ Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. ​ We also offer the tou

Knowledge base article

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Tour Information

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When should I arrive for my stadium tour?

We ask that all customers arrive 15 minutes before their scheduled time slot. Please ensure that you keep to your allocated time, as this helps us keep tours running smoothly throughout the day.

Knowledge base article

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Tour Information

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How much will I receive if I return my seat for sale via the Ticket Exchange for a Premier League home game and it is resold?

Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket. When you return your seat, you can choose one of 2 options: Choose to have the funds transferred to your bank account.Choose to have the

Knowledge base article

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Ticket Exchange & Ticket Cash

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I have released my seat for a game I now want to attend, what do I do?

If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.

Knowledge base article

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Ticket Exchange & Ticket Cash

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How do I return my seat via the Ticket Exchange?

Ticket Exchange is available for Premier league matches only. Please click here and follow the Ticket Exchange instructions. The cost of your match ticket can be returned to you in two ways: UK bank transfer ​Ticket cash If you have a ticket for a cup match that you are unable to attend you can use

Knowledge base article

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Ticket Exchange & Ticket Cash

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Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ However, due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: ​ Women’s Super League (WSL) cont

Knowledge base article

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ALL RED Video Support

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

Knowledge base article

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ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

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Will match credits from season 2021/22 (Premier League and Cup) be used as qualifying criteria and eligibility for future seasons?

Due to the Covid pandemic, there are some fans who did not want to or could not attend matches straight away. To ensure a fair ticket distribution process, game credits from season 2021/22 will not be used as eligibility for ticket sales in future seasons. However, games played during season 2022/23

Knowledge base article

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General Ticketing FAQs

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Why do you need photo ID?

Photo ID will help us to prove that the person who completes the LFC Fan Update process is the named ticket account holder. Once the LFC Fan Update process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.

Knowledge base article

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Fan Update

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What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay and

Knowledge base article

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Tour Information

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Why aren't all academy and women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a 'Premier League broadcast window' (when there's another game in the league being televised). ​ Therefore we are restricted in the number of games we can show live durin

under 18

under 23

Knowledge base article

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ALL RED Video Support

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Why Am I Being Asked to Complete Multi-Factor Authentication?

All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

Knowledge base article

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Multi-Factor Authentication

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I am a disabled supporter, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.

Knowledge base article

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Ticket Sales

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