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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. ​ If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en

Knowledge base article

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Stadium & Facilities

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Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. ​ For any Club statements or news about Hillsborough, please refer to our news page.

Knowledge base article

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Club & Corporate Information

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Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

Knowledge base article

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Match Tickets

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What happens if I don’t want to be added to another supporters Friends & Family List?

For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. ​ If someone has added you to their list without your consent, please contact Supporter Services. ​

Knowledge base article

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Friends & Family

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How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. ​ .

Knowledge base article

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Anfield Residents Liaison

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Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

Knowledge base article

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LFC Forums

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I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

Knowledge base article

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Concerts

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Can I book a tour on a Matchday?

Yes, we offer Match Day Tours on the day of a home match at Anfield*. ​ For details of inclusions, availability and pricing, please visit the Museum & Tours website. ​ Ticket(s) include entry to the interactive LFC Museum and the last entry into the museum is 1 hour before kick-off. ​ We recommend p

Knowledge base article

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Booking a Tour

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How do I make a booking for the Anfield Abseil?

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. ​ Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

Knowledge base article

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The Anfield Abseil

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How do I update my mobile number?

You can update your mobile number in your My Account.

Knowledge base article

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Multi-Factor Authentication

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I have an LFC Retail gift card, can I redeem this against personalised items?

Digital gift cards can be redeemed against our entire personalised product catalogue.

Knowledge base article

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Personalised Gifts and Souvenirs

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Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

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Match Day

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How do I enter competitions in the members’ area?

All current prize draws and events will be advertised within the Prize Draws section of your My Account. ​ Every month new competitions will be announced so make sure you are regularly checking in.

Knowledge base article

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Membership Benefits

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

Knowledge base article

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Stadium & Facilities

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How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Add group locations” you will have the option to set a location name, address and an image. ​

Knowledge base article

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

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Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. ​ You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.

Knowledge base article

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Match Tickets

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Is there somewhere to keep my belongings?

There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.

Knowledge base article

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The Anfield Abseil

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What is Liverpool's flag and banner policy?

It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters who come to Anfield. Flag Policy ​ Commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less than 1m long) will be allow

Knowledge base article

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Stadium & Facilities

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Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

Knowledge base article

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Ticket Forwarding

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.