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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. ​ See the permitted aids we are able to store: ​

Knowledge base article

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Stadium and Facilities

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How do I forward my ticket through the LFC Official App?

Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues. Click on the fixture you'd like to manage your ticket for and select Forward to post your ticket on the Ticket Exchange. Select

Knowledge base article

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LFC Official App

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How do I download the LFC Official App?

The LFC Official App is available on both Apple and Android devices from our website. ​

Knowledge base article

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LFC Official App

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How do I update my LFC Official App?

To update the LFC Official App:​ ​ Visit your app store. Select Manage apps and device for Android or Updates for iOS. ​ You'll be able to see any outstanding app updates. ​

Knowledge base article

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LFC Official App

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I can’t open the LFC Official App on my device. What should I do?

To use the LFC Official App, your device must be running: iOS 16.0 or later, or The latest Android operating system. ​ If you’re unable to download or access the app on your device, you can view a summary of your Credit Balance in your My Account. ​ If you require any more detail about your match cr

Knowledge base article

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LFC Official App

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I am accompanying juniors without phones to a match. How does this work?

We understand that some junior supporters will not have a phone. As the accompanying adult, you should log into their account on your phone before the match, and download their NFC pass to your phone. This means you will have multiple passes on your phone. When you approach the turnstile: Select you

Knowledge base article

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NFC Tickets & Stadium Access

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I have purchased hospitality tickets. How do I access the stadium?

Once the fixture date and time has been confirmed, your matchday NFC pass will be available to download within your My Account. We will notify you by email around a week before the match with instructions on how to download your NFC pass and how to distribute your other ticket(s) to your guests. **N

Knowledge base article

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NFC Tickets & Stadium Access

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I can’t see my Credit Balance in the app. What do I do?

If you can’t see your match credits in the LFC Official App, try the following: ​ Close and restart the app. Log out and back in again. Delete the app and reinstall it. ​ If the issue persists, contact Supporter Services.

Knowledge base article

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LFC Official App

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Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

Knowledge base article

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LFC Forums

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

Knowledge base article

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Stadium & Facilities

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What do I do if my NFC pass shows as expired?

Follow the instructions below if your pass has expired: Open your Apple Wallet/Google Wallet app. Tap on View Expired Passes/Expired Passes (you might need to scroll down if you have lots of passes in your wallet). Supporters need to unhide their NFC pass if it has dropped into their expired passes,

Knowledge base article

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NFC Tickets & Stadium Access

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Why am I being blocked?

Our ticketing website is constantly targeted by Bots. To protect genuine fans who are trying to purchase tickets, we have introduced Bot protection. ​ To avoid being blocked, please follow these steps when using an iOS device: Go to Settings. Select your name from the top. Go to iCloud. Go to Privat

Knowledge base article

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NFC Tickets & Stadium Access

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I have not received my one-time code, what should I do?

If your code doesn’t arrive, click Didn’t receive code? Resend. ​ If it still doesn’t arrive, please make sure you have a signal on the mobile phone you have registered. ​ If you still don't receive your code, please contact Supporter Services .

Knowledge base article

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Multi-Factor Authentication

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What Is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. ​ We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo

Knowledge base article

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Multi-Factor Authentication

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Why am I being asked to complete Multi-Factor Authentication?

All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

Knowledge base article

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Multi-Factor Authentication

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When did the forums close?

Our forums closed in June 2025.

Knowledge base article

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LFC Forums

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Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

Knowledge base article

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LFC Forums

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How do I make a booking for the Anfield Abseil?

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. ​ Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

Knowledge base article

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The Anfield Abseil

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How do I log a complaint regarding an act of discrimination against myself or other people?

Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.

Knowledge base article

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Complaints, Suggestions and Thank Yous

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.