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Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile. ​ ​

Knowledge base article

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Stadium and Facilities

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How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. ​ .

Knowledge base article

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Anfield Residents Liaison

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When did the forums close?

Our forums closed in June 2025.

Knowledge base article

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LFC Forums

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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I have made a mistake while purchasing my order, can I amend my order post-purchase?

You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.

Knowledge base article

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Personalised Gifts and Souvenirs

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I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. ​ If you think we’ve got it wrong, contact Supporter Services.

Knowledge base article

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Personalised Gifts and Souvenirs

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Can personalised products be shipped worldwide?

Our personalised range ships worldwide. ​ Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

Knowledge base article

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Personalised Gifts and Souvenirs

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Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

Knowledge base article

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Match Day

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Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

Knowledge base article

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Personalised Gifts and Souvenirs

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. ​ After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

Knowledge base article

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Fan Update

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What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

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Finance

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Does my Personal Assistant require their own Season Ticket or Hat-trick package?

Yes, your Personal Assistant will need their own Supporter ID number in order to be allocated a Season Ticket or Hat-trick package. ​ Please use the Contact Us form and select Disability Tickets and Information to ensure their account is set up correctly.

Knowledge base article

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Match Tickets

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Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. ​ If you're unhappy with the quality of what you have received, contact Supporter Services.

Knowledge base article

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Personalised Gifts and Souvenirs

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What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

Knowledge base article

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Personalised Gifts and Souvenirs

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I'm having issues completing Fan Update, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.

Knowledge base article

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Fan Update

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I registered/logged in and used my invitation to join link and didn’t get the pop-up?

Please go back to the message and re-enter the URL into your browser and it should appear. ​ If you are still having difficulties, please follow the other process on how to join the group.

Knowledge base article

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Official Liverpool Supporters Club (OLSC) Members

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Can I return personalised items?

Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. ​ If so, items can be returned to us by following our standard returns process.​

Knowledge base article

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Personalised Gifts and Souvenirs

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Will I be able to access a visual preview of my personalised name and/or message before purchase?

You are unable to review visual personalisation previews before checkout. ​ We are working hard to improve the customer experience and hope to introduce this and other features in the future.

Knowledge base article

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Personalised Gifts and Souvenirs

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What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. ​ We are working hard to improve the customer experience for all and welcome any feedback here.

Knowledge base article

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Personalised Gifts and Souvenirs

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How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Edit group info” you will have the option to edit group name, description, location name, loc

Knowledge base article

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.