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I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

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Concerts

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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Complaints, Suggestions and Thank Yous

Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.

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Club & Corporate Information

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

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Match Day

How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .

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Anfield Residents Liaison

St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are

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Match Day

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

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Ticket Forwarding

I’ve tried to forward a ticket to a supporter on my Friends & Family List, but the system won’t allow it. Why?

There are two reasons why you may be encountering an error: The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.

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Ticket Forwarding

How do I refund an order using Klarna?

Returns for orders placed with Klarna are handled the same way as orders paid upfront. Read our FAQ on how to return an item for refund or exchange for more details, If you are due a refund following your return, and you have already made some or all the payments to Klarna, they will refund your mon

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Changing or Placing an Order

What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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Official Liverpool Supporters Club (OLSC) Members

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

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Match Day

How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, loc

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

When did the forums close?

Our forums closed in June 2025.

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LFC Forums

Travel information for St Helens Stadium

How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t

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Match Day

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

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Ticket Forwarding

Will match credits earned for cup games during a season be used as eligibility criteria for later fixtures in the same competition during the same season?

Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. These match credits will not count towards your Credit Balanc

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Multi-Year Loyalty (MYL)

How do I place an order using Klarna?

To place an order using Klarna: Add products to your cart and select Klarna at checkout. Enter your details and you’ll know instantly if you’re approved. Klarna will send you an email confirmation and reminders when it’s time to pay. You can manage your orders and payments in the Klarna app. Vi

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Changing or Placing an Order

What if there is a problem with the refund?

If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.

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Refunds

I don’t have any of the valid ID documents required, what do I do?

Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, contact Supporter Services.

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Fan Update

HELP CENTRE

Search Results (357)

I struggle with stairs, are there accessible seats?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

Hillsborough Inquest and Trials

Email Us form(Copy)

Are match day programmes available in alternative formats?

How can I contact the LFC Anfield Residents Liaison Officer?

St Helens Stadium information

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

I’ve tried to forward a ticket to a supporter on my Friends & Family List, but the system won’t allow it. Why?

How do I refund an order using Klarna?

What are the different ways in which I can earn for my OLSC on All Red?

Are headsets provided for match commentary for visually impaired supporters?

How do I edit the group’s information?

When did the forums close?

Travel information for St Helens Stadium

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Will match credits earned for cup games during a season be used as eligibility criteria for later fixtures in the same competition during the same season?

How do I place an order using Klarna?

What if there is a problem with the refund?

I don’t have any of the valid ID documents required, what do I do?