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Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

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Finance

If the club does not compete in any European competition for a season or more, how will that impact multi-year loyalty (MYL) and my credit balance?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.

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Multi-Year Loyalty (MYL)

Are personalised items available to purchase in-store?

The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.

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Personalised Gifts and Souvenirs

How do I apply for finance to pay for my Season Ticket?

Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.

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Finance

I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

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Fan Update

Can my membership discount and promotional codes be used against personalised items?

Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.

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Personalised Gifts and Souvenirs

What happens if I don't complete Fan Update?

If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw

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Fan Update

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

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Ticket Forwarding

I have requested to join, but not been accepted yet, what should I do?

Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.

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Official Liverpool Supporters Club (OLSC) Members

Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

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Personalised Gifts and Souvenirs

Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.

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Personalised Gifts and Souvenirs

How do I create an event?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and a

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

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Match Day

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

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Finance

HELP CENTRE

Search Results (398)

Will I be charged a fee if I renew using the finance option?

If the club does not compete in any European competition for a season or more, how will that impact multi-year loyalty (MYL) and my credit balance?

Are personalised items available to purchase in-store?

How do I apply for finance to pay for my Season Ticket?

I have already completed Fan Update, but I need to make a change. Can I use the site again?

Can my membership discount and promotional codes be used against personalised items?

What happens if I don't complete Fan Update?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

I have requested to join, but not been accepted yet, what should I do?

Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Can I be confident that the quality of these third-party products matches what I expect from LFC?

How do I create an event?

Are headsets provided for match commentary for visually impaired supporters?

What do I do if my finance application is declined?

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