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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. ​ See the permitted aids we are able to store: ​

Knowledge base article

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Stadium and Facilities

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How do I download the LFC Official App?

The LFC Official App is available on both Apple and Android devices from our website. ​

Knowledge base article

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LFC Official App

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I can’t see my Credit Balance in the app. What do I do?

If you can’t see your match credits in the LFC Official App, try the following: ​ Close and restart the app. Log out and back in again. Delete the app and reinstall it. ​ If the issue persists, contact Supporter Services.

Knowledge base article

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LFC Official App

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When did the forums close?

Our forums closed in June 2025.

Knowledge base article

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LFC Forums

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Why am I being asked to complete Multi-Factor Authentication?

All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

Knowledge base article

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Multi-Factor Authentication

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Why can't I login to the website?

If you’re having trouble logging in: Check you’re using the correct email address. Reset your password if needed. Contact Supporter Services.

Knowledge base article

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LFC Website

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What if I change my mind on the day?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. ​ Unfortunately, if you do change your mind on the day, we would not be able to iss

Knowledge base article

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The Anfield Abseil

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Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. ​ For any Club statements or news about Hillsborough, please refer to our news page.

Knowledge base article

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Club & Corporate Information

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How do I request permission to film at Liverpool Football Club sites?

If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed

Knowledge base article

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Club & Corporate Information

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How do I log a complaint regarding an act of discrimination against myself or other people?

Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.

Knowledge base article

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Complaints, Suggestions and Thank Yous

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How do I say thank you, make a suggestion, or make a complaint?

General feedback ​ We work hard to make sure every experience Liverpool Football Club delivers is a great one. We want to let our teams know when they have done well and learn where things could be done differently, and therefore really value your feedback. So, if you wish to let us know about someo

Knowledge base article

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Complaints, Suggestions and Thank Yous

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How do I submit Fundraising or Charity Requests

Liverpool Football Club focuses its support on the club's own charity, the Liverpool FC Foundation, which helps 20,000 young people every year, many of who are based in Merseyside. In addition our Foundation also works alongside three local charities to help support and deliver shared ambitions. The

raffle

donation

auction

Knowledge base article

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Fan Mail & Special Requests

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

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Complaints, Suggestions and Thank Yous

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Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc

Knowledge base article

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Complaints, Suggestions and Thank Yous

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Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. ​ If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en

Knowledge base article

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Stadium & Facilities

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I have bought a season 2026/27 membership and the address I’ve given for my pack delivery is incorrect, how do I update this?

Please contact Supporter Services as soon as possible and we can look into this for you. ​ The Address option within your A​ll R​​ed Account will not update the current season's pack address, this is for future seasons only.

Knowledge base article

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Managing Your Details

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How do I enter competitions in the members’ area?

All current prize draws and events will be advertised within the Prize Draws section of your My Account. ​ Every month new competitions will be announced so make sure you are regularly checking in.

Knowledge base article

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Membership Benefits

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How do I make a booking for the Anfield Abseil?

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. ​ Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

Knowledge base article

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The Anfield Abseil

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Where can I buy a programme on a match day?

All food and beverage units within the stadium stock and sell the match day programmes. ​ Outside of the stadium, programmes are available at the below outlets: ​ Kop Pod located across from the ticket office Small pod on side of retail store ​ Anfield Road Container under LFCTV pod Retail pod next

Knowledge base article

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Stadium & Facilities

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.