LFC Help Centre

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (382)

Relevance

Selected Relevance

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

•

My circumstance have changed and I may not be able to attend the minimum of 15 Premier League home games, will my Season Ticket be at risk?

The policy has been introduced to protect and enhance the atmosphere inside Anfield, where every fan counts and every voice matters. Those fans who face exceptional circumstances during the season which mean their seat is not used will be able to contact Supporters Services to request a season ticke

Knowledge base article

•

Usage Policy

Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

Knowledge base article

•

Finance

Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. Wheelchair bays are available in 2 locations in the North Stand: Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

Knowledge base article

•

Match Tickets

Will I have to queue on the site to enter the ballot?

You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.

Knowledge base article

•

Local General Sale

How can I buy LFC Women's tickets?

Tickets can be bought from our ticketing website.

Knowledge base article

•

Match Tickets

If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.

Knowledge base article

•

All Red

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.

Knowledge base article

•

Local General Sale

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

Knowledge base article

•

Finance

Where can I find Season Ticket Terms & Conditions?

Season Ticket terms and conditions can be found here.

Knowledge base article

•

General

I have purchased an All Red membership gift pack/voucher from the LFC shop, where do I redeem this voucher to activate my membership?

Go to the All Red membership comparisons. Click register or login to redeem your voucher at the very bottom of the page. Once you are in your account, click back to the comparisons. Enter your voucher code* in the box and proceed to the checkout page, where the amount to pay will show as £0.00. C

Knowledge base article

•

Purchase and Renewal

What type of evidence do you need to register as disabled?

You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).

Knowledge base article

•

Concerts

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

Knowledge base article

•

All Red

I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket?

Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Please ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, login to your My A

Knowledge base article

•

Season Ticket Waiting List

When is Ticket Forwarding open before each fixture and when is the cut off?

Ticket Forwarding will be enabled approximately two weeks prior to each fixture. It will remain open until kick-off on matchday.

Knowledge base article

•

Ticket Forwarding

If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: Return your seat for re-sale via the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. Please read full details on our new Season Ticket usage policy ‘Every Seat, Every Game’ which has been introdu

Knowledge base article

•

Renewals

What happens if my seating preferences are not available?

If you’re happy to be allocated a seat in an alternative area in the event your preferred areas aren’t available, please ensure Allocate me seats in any area is switched on. The toggle should be green. To be allocated seats only in your preferred areas, swtich this option off. The toggle should be

Knowledge base article

•

All Red

How much are LFC Women's Match and Season Tickets?

Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced.

Knowledge base article

•

Match Tickets

Is payment taken when registering for the All Red ticket ballot?

No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. If you are successful for one or more fixtures, payment will be taken for those fixtures in a

Knowledge base article

•

All Red

What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.

Knowledge base article

•

Personalised Gifts and Souvenirs

HELP CENTRE

Search Results (382)

Email Us form(Copy)

My circumstance have changed and I may not be able to attend the minimum of 15 Premier League home games, will my Season Ticket be at risk?

Will I be charged a fee if I renew using the finance option?

Where are accessible seats and wheelchair bays located at St Helens Stadium?

Will I have to queue on the site to enter the ballot?

How can I buy LFC Women's tickets?

If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

What do I do if my finance application is declined?

Where can I find Season Ticket Terms & Conditions?

I have purchased an All Red membership gift pack/voucher from the LFC shop, where do I redeem this voucher to activate my membership?

What type of evidence do you need to register as disabled?

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket?

When is Ticket Forwarding open before each fixture and when is the cut off?

If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

What happens if my seating preferences are not available?

How much are LFC Women's Match and Season Tickets?

Is payment taken when registering for the All Red ticket ballot?

What characters can be inserted into personalised text fields?