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I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.

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Personalised Gifts and Souvenirs

What time do the mobility aid storage pods open and close?

Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.

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Stadium and Facilities

I have requested to join, but not been accepted yet, what should I do?

Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.

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Official Liverpool Supporters Club (OLSC) Members

I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

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Fan Update

How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

When did the forums close?

Our forums closed in June 2025.

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LFC Forums

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

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Ticket Forwarding

Can I enter a ballot for disabled & non-disabled supporters in the same ballot entry?

Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.

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Local General Sale

Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc

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Complaints, Suggestions and Thank Yous

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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I don't agree with my position on the Waiting List - can I do anything about it?

The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.

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Season Ticket Waiting List

I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

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Fan Update

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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Complaints, Suggestions and Thank Yous

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

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Ticket Forwarding

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

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Ticket Forwarding

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

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Personalised Gifts and Souvenirs

Can I get a refund for my additional costs (travel, accommodation, etc.)?

In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: General Admission ticket Condition

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Refunds

How do I refund an order using Klarna?

Returns for orders placed with Klarna* are handled the same way as orders paid upfront. Read our FAQ on how to return an item for refund or exchange for more details, If you are due a refund following your return, and you have already made some or all the payments to Klarna, they will refund your mo

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Changing or Placing an Order

When will the Young Adult area ballot registration dates be announced?

Registration dates will be published approximately two weeks in advance of each Premier League home fixture.

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Young Adult Area

I am a Member/Season Ticket Holder and I’m not receiving the email notifications about new issues of the eMagazine. How can I receive them to my inbox?

The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d

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All Red Rewards

HELP CENTRE

Search Results (357)

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

What time do the mobility aid storage pods open and close?

I have requested to join, but not been accepted yet, what should I do?

I have completed Fan Update, do I need to do anything else?

How do I add or manage the group’s locations?

When did the forums close?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

Can I enter a ballot for disabled & non-disabled supporters in the same ballot entry?

Who is the Club's Equality and Diversity Manager?

Email Us form(Copy)

I don't agree with my position on the Waiting List - can I do anything about it?

I have already completed Fan Update, but I need to make a change. Can I use the site again?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Can I get a refund for my additional costs (travel, accommodation, etc.)?

How do I refund an order using Klarna?

When will the Young Adult area ballot registration dates be announced?

I am a Member/Season Ticket Holder and I’m not receiving the email notifications about new issues of the eMagazine. How can I receive them to my inbox?