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Test- Notes

Process definition for Test- Notes

User Guide

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Accessibility

Membership Query (Case Notes Ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Copy of Create Certificate

Process definition for Create Certificate v2

User Guide

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Accessibility

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Accessibility

Create Certificate (Send Email as Reply)

Process definition for Create Certificate v2

User Guide

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Accessibility

Send Retail Disclaimer Form v2

Process definition for Launch linked GW

User Guide

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Accessibility

Automations Launcher (Persona App)

Automations and Forms launcher for deploying to the Persona App menu

User Guide

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Accessibility

LH
I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. ​ If you think we’ve got it wrong, contact Supporter Services.

Knowledge base article

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Personalised Gifts and Souvenirs

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

LH
If the club is in the Europa League or Conference League for one season, how will Multi-Year Loyalty (MYL) work for European eligibility?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. ​ For

Knowledge base article

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Multi-Year Loyalty (MYL)

LH
Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

Knowledge base article

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Season Ticket Waiting List

Membership Query (Sub-Case ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Email Us form (ST COO ver)

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

[Template] Basic Contact Form Template

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Accessibility

LH
What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

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Finance

LH
Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

Knowledge base article

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Finance

LH
How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

Knowledge base article

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Finance

LH
If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. ​ For example, if the men's first team do not have any FA

Knowledge base article

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Multi-Year Loyalty (MYL)

LH
Why is the club only using the last three seasons for Multi-Year Loyalty (MYL)?

A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits

Knowledge base article

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Multi-Year Loyalty (MYL)

LH
How can I be removed from the Waiting List?

To be removed from the list, please contact Supporter Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.

Knowledge base article

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Season Ticket Waiting List

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