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Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.

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Personalised Gifts and Souvenirs

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

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Personalised Gifts and Souvenirs

What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.

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Personalised Gifts and Souvenirs

What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

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Personalised Gifts and Souvenirs

My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the club confirming my Season Ticket has been renewed. What does this mean?

V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your Season Ticket purchase is not complete until V12 have accepted your finance application.

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Finance

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

No, V12 Finance can only offer finance to UK residents.

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Finance

How long will it take to get a decision on my finance application?

You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

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Finance

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

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Finance

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.

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Personalised Gifts and Souvenirs

Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc

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Complaints, Suggestions and Thank Yous

If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.

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All Red

Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

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Finance

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. For example, if the men's first team do not have any FA

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Multi-Year Loyalty (MYL)

Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.

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Stadium and Facilities

What time do the mobility aid storage pods open and close?

Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.

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Stadium and Facilities

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

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All Red

Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

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Friends & Family

Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

No, unfortunately this is not possible.

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Finance

I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

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Fan Update

HELP CENTRE

Search Results (367)

Can I be confident that the quality of these third-party products matches what I expect from LFC?

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

What characters can be inserted into personalised text fields?

What personalised products do you sell on the Online Store?

My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the club confirming my Season Ticket has been renewed. What does this mean?

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

How long will it take to get a decision on my finance application?

What do I do if my finance application is declined?

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Who is the Club's Equality and Diversity Manager?

If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

Will I be charged a fee if I renew using the finance option?

Email Us form(Copy)

If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

Where are the mobility aid storage pods located?

What time do the mobility aid storage pods open and close?

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

Why am I limited to 18 supporters on my Friends & Family List?

Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

I have completed Fan Update, do I need to do anything else?