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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.

Knowledge base article

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Personalised Gifts and Souvenirs

Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. Wheelchair bays are available in 2 locations in the North Stand: Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

Knowledge base article

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Match Tickets

Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

Knowledge base article

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Season Ticket Waiting List

Why aren’t all of my past purchases showing within My account?

The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act

Knowledge base article

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Manage Ticketing Account

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

Knowledge base article

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All Red

If the club is in the Europa League or Conference League for one season, how will Multi-Year Loyalty (MYL) work for European eligibility?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. For

Knowledge base article

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Multi-Year Loyalty (MYL)

What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

You can use Ticket Exchange to list your tickets for Premier League Home fixtures.

Knowledge base article

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Ticket Forwarding

Can I enter a ballot for disabled & non-disabled supporters in the same ballot entry?

Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.

Knowledge base article

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Local General Sale

Does my Personal Assistant require their own Season Ticket or Hat-trick package?

Yes, your Personal Assistant will need their own Supporter ID number in order to be allocated a Season Ticket or Hat-trick package. Please use the Contact Us form and select Disability Tickets and Information to ensure their account is set up correctly.

Knowledge base article

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Match Tickets

Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

Knowledge base article

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LFC Forums

What does 'Ineligible' mean on my ticket in the app?

In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.

Knowledge base article

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Match Credits

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.

Knowledge base article

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Local General Sale

I have made a mistake while purchasing my order, can I amend my order post-purchase?

You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.

Knowledge base article

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Personalised Gifts and Souvenirs

Can I get a refund for my additional costs (travel, accommodation, etc.)?

In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: General Admission ticket Condition

Knowledge base article

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Refunds

Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

Knowledge base article

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Match Tickets

How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .

Knowledge base article

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Anfield Residents Liaison

When did the forums close?

Our forums closed in June 2025.

Knowledge base article

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LFC Forums

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

Knowledge base article

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Ticket Forwarding

Are match credits earned when purchasing hospitality tickets for Premier League home fixtures?

Match credits will not be awarded for hospitality tickets for Premier League home fixtures.

Knowledge base article

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Premier League Home Credit Changes

HELP CENTRE

Search Results (368)

Email Us form(Copy)

What characters can be inserted into personalised text fields?

Where are accessible seats and wheelchair bays located at St Helens Stadium?

Why can’t I have multiple entries on the season ticket waiting list?

Why aren’t all of my past purchases showing within My account?

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

If the club is in the Europa League or Conference League for one season, how will Multi-Year Loyalty (MYL) work for European eligibility?

What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

Can I enter a ballot for disabled & non-disabled supporters in the same ballot entry?

Does my Personal Assistant require their own Season Ticket or Hat-trick package?

Will the forums return in the future?

What does 'Ineligible' mean on my ticket in the app?

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

I have made a mistake while purchasing my order, can I amend my order post-purchase?

Can I get a refund for my additional costs (travel, accommodation, etc.)?

Can I buy a junior Season Ticket or Hat-trick package on its own?

How can I contact the LFC Anfield Residents Liaison Officer?

When did the forums close?

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Are match credits earned when purchasing hospitality tickets for Premier League home fixtures?