HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due
Knowledge base article
•
The Anfield Abseil
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp
Fan Update
Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.
Concerts
We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.
Personalised Gifts and Souvenirs
Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
If you’re happy to be allocated a seat in an alternative area in the event your preferred areas aren’t available, please ensure Allocate me seats in any area is switched on. The toggle should be green. To be allocated seats only in your preferred areas, swtich this option off. The toggle should be
All Red
You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. This way, if you are successful, you will only be allocated seats in your preferred area.
Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
Renewals
No, V12 Finance can only offer finance to UK residents.
Finance
You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.
V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.
V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your Season Ticket purchase is not complete until V12 have accepted your finance application.
When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.
You can only forward your ticket to another wheelchair user supporter.
Ticket Forwarding
Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.
Accessible seating is available across all available blocks in rows A-C, subject to availability. Wheelchair bays are available in 2 locations in the North Stand: Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to
Match Tickets
Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
