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Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.

Knowledge base article

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Stadium and Facilities

I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

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Concerts

Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.

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Match Tickets

How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .

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Anfield Residents Liaison

When did the forums close?

Our forums closed in June 2025.

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LFC Forums

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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I have made a mistake while purchasing my order, can I amend my order post-purchase?

You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.

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Personalised Gifts and Souvenirs

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.

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Personalised Gifts and Souvenirs

Can personalised products be shipped worldwide?

Our personalised range ships worldwide. Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

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Personalised Gifts and Souvenirs

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

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Match Day

Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

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Personalised Gifts and Souvenirs

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.

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Finance

Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

No, unfortunately this is not possible.

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Finance

How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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Fan Update

I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

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Fan Update

Do I need an All Red membership in order to buy a concert ticket?

No, an All Red membership is not required to buy a concert ticket at Anfield.

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Concerts

What information do I need to hand to complete my application?

You will need to provide the following information: Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

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Finance

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

No, V12 Finance can only offer finance to UK residents.

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Finance

I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket?

Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Please ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, login to your My A

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Season Ticket Waiting List

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp

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Fan Update

HELP CENTRE

Search Results (365)

Where are the mobility aid storage pods located?

I struggle with queues, are there specific accessible entrances?

Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

How can I contact the LFC Anfield Residents Liaison Officer?

When did the forums close?

Email Us form(Copy)

I have made a mistake while purchasing my order, can I amend my order post-purchase?

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Can personalised products be shipped worldwide?

Are headsets provided for match commentary for visually impaired supporters?

Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

How long does it take for my Fan Update submission to be validated?

I have completed Fan Update, do I need to do anything else?

Do I need an All Red membership in order to buy a concert ticket?

What information do I need to hand to complete my application?

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket?

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?