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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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When is Ticket Forwarding open before each fixture and when is the cut off?

Ticket Forwarding will be enabled approximately two weeks prior to each fixture. It will remain open until kick-off on matchday.

Knowledge base article

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Ticket Forwarding

How can I find out if my seat has been resold for a specific game?

You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.

Knowledge base article

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Ticket Exchange and Ticket Cash

Why wasn't I contacted about the consolidation project in 2011?

Liverpool FC made every effort to contact all 70,000 fans at the registered address and publicised the project extensively on the LFC website. The project is now closed and further applications to join cannot be pursued due to the time elapsed.

Knowledge base article

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Season Ticket Waiting List

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

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Ticket Forwarding

How do I transfer the ownership of my Season Ticket to a close family member?

Start the process to transfer the ownership of your Season Ticket. Please ensure you review the policy requirements before submitting a request.

Knowledge base article

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Season Ticket Change of Ownership

What type of evidence do you need to register as disabled?

You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).

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Concerts

Where can I find Season Ticket Terms & Conditions?

Season Ticket terms and conditions can be found here.

Knowledge base article

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Season Ticket Renewals

How do I download the LFC Official App?

The LFC Official App is available on both Apple and Android devices from our website.

Knowledge base article

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LFC Official App

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.

Knowledge base article

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Local General Sale

How does Ticket Forwarding work for European away fixtures?

Ticket Forwarding will be available on a trial basis for European away fixtures. Full details of the new trial will be shared via email ahead of the first Champions League away fixture going on sale however, we can confirm that the credit will remain with the original ticket owner if the ticket

Knowledge base article

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Ticket Forwarding

What is Ticket Forwarding?

Ticket Forwarding is a secure way for supporters to send a ticket to a supporter on their Friends & Family List through our ticketing system, which helps the club improve safety and fairness of ticket access by knowing who is in the stadium. To ensure security and fairness, there are some restric

Knowledge base article

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Ticket Forwarding

Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.

Knowledge base article

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Club & Corporate Information

Where can I find the Anfield Abseil Terms & Conditions?

The terms and conditions for the Anfield Abseil can be viewed on our website or by clicking here. Below is a brief summary of the key points of our Terms & Conditions. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (

Knowledge base article

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The Anfield Abseil

Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. Due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: Women’s Super League (WSL) content: av

Knowledge base article

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All Red Video Support

How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.

Knowledge base article

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

Knowledge base article

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Match Tickets

Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

Knowledge base article

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Ticket Forwarding

If supporters with the maximum credit balance possible over a three-year period cannot be guaranteed the opportunity to purchase a ticket for an away fixture, will there be a ballot?

If the Club receives an exceptionally small allocation for an away fixture, it may not be possible to guarantee all supporters with the highest number of credits the opportunity to buy a ticket. In this scenario, match credits from earlier seasons may also be included as criteria, using as many pr

Knowledge base article

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Multi-Year Loyalty (MYL)

Are personalised items available to purchase in-store?

The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.

Knowledge base article

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Personalised Gifts and Souvenirs

HELP CENTRE

Search Results (357)

Email Us form(Copy)

When is Ticket Forwarding open before each fixture and when is the cut off?

How can I find out if my seat has been resold for a specific game?

Why wasn't I contacted about the consolidation project in 2011?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

How do I transfer the ownership of my Season Ticket to a close family member?

What type of evidence do you need to register as disabled?

Where can I find Season Ticket Terms & Conditions?

How do I download the LFC Official App?

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

How does Ticket Forwarding work for European away fixtures?

What is Ticket Forwarding?

Hillsborough Inquest and Trials

Where can I find the Anfield Abseil Terms & Conditions?

Why is a video not available in my country?

How do I add or manage the group’s locations?

Can I buy a junior Season Ticket or Hat-trick package on its own?

Why has the Ticket Forwarding policy changed?

If supporters with the maximum credit balance possible over a three-year period cannot be guaranteed the opportunity to purchase a ticket for an away fixture, will there be a ballot?

Are personalised items available to purchase in-store?