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Live tasks can be found in the Earn section of the OLSC group homepage.
Knowledge base article
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Official Liverpool Supporters Club (OLSC) Members
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, loc
Official Liverpool Supporters Clubs Committee (OLSC) Admins
Match credits will not be awarded for tickets that remain unsold once posted on the Ticket Exchange. We encourage supporters to post their ticket for resale on the Ticket Exchange as early as possible to ensure tickets have maximum chance of selling to other supporters. Supporters are able to post t
Premier League Home Credit Changes
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but a
You can forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family List, however each ticket can only be forwarded once per fixture.
Friends & Family
To be removed from the list please contact Ticketing Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.
Season Ticket Waiting List
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp
Fan Update
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.
Ticket Exchange and Ticket Cash
You can use Ticket Exchange to list your tickets for Premier League Home fixtures.
Ticket Forwarding
Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.
You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.
Local General Sale
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
Personalised Gifts and Souvenirs
You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
As standard, dispatch and delivery lead times are slightly longer on personalised products. Additional time is required to process personalisation requests, particularly during busy trading periods. Standard lead time for our personalised product catalogue is up to 10 business days. Third party fu
To place an order using Klarna: Add products to your cart and select Klarna at checkout. Enter your details and you’ll know instantly if you’re approved. Klarna will send you an email confirmation and reminders when it’s time to pay. You can manage your orders and payments in the Klarna app. Vi
Changing or Placing an Order
Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.
Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.
Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
