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Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

Knowledge base article

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Ticket Forwarding

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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How much will I receive if my seat is resold via the Ticket Exchange for a Premier League home game?

Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.

Knowledge base article

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Ticket Exchange and Ticket Cash

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If I post my ticket on the Ticket Exchange and it does not sell, will I still receive a match credit?

Match credits will not be awarded for tickets that remain unsold once posted on the Ticket Exchange. We encourage supporters to post their ticket for resale on the Ticket Exchange as early as possible to ensure tickets have maximum chance of selling to other supporters. Supporters are able to post t

Knowledge base article

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Premier League Home Credit Changes

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I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. ​ The team will review your upload attemp

Knowledge base article

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Fan Update

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Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

Knowledge base article

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Ticket Forwarding

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I have released my seat for a game I now want to attend, what do I do?

If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: ​ If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.

Knowledge base article

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Ticket Exchange and Ticket Cash

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Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

Knowledge base article

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Multi-Year Loyalty (MYL)

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I’ve tried to forward a ticket to a supporter on my Friends & Family List, but the system won’t allow it. Why?

There are two reasons why you may be encountering an error: ​ The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.

Knowledge base article

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Ticket Forwarding

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How will I be refunded if my seat is resold on the Ticket Exchange?

When your seat is resold, you can choose from one of 2 options for the funds: Deposited into your back account.Stored within Ticket Cash in My Account. Ticket Cash can only be used for future online ticket purchases. Funds will be transferred to your chosen refund method within 10 days of the match

Knowledge base article

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Ticket Exchange and Ticket Cash

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. ​ After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

Knowledge base article

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Fan Update

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Why do you need photo ID?

Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. ​ Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.

Knowledge base article

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Fan Update

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How can I find out if my seat has been resold for a specific game?

You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.

Knowledge base article

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Ticket Exchange and Ticket Cash

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I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

Knowledge base article

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Fan Update

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Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc

Knowledge base article

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Complaints, Suggestions and Thank Yous

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I don’t have any of the valid ID documents required, what do I do?

Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. ​ If you are still having trouble getting ID, contact Supporter Services.

Knowledge base article

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Fan Update

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St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. ​ ​​​ ​ ​ The stadium will open 1.5 hours prior to kick-off. ​ Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. ​ Match programmes and limited LFCW Merchandise are

Knowledge base article

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Match Day

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If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

Knowledge base article

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All Red

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How do I buy a ticket that has been returned to the Ticket Exchange?

Supporters can buy any tickets that have been returned by other supporters through the Ticket Exchange. Tickets are available on a first-come, first-served basis. ​ To check availability, check the table at the bottom of the Ticket Exchange page. Any fixtures currently open for tickets to be returne

Knowledge base article

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Ticket Exchange and Ticket Cash

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. ​ Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

Knowledge base article

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Match Day

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