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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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How do I edit the group’s information?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, location and ph

Knowledge base article

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MyLFC for OLSC Committee Members

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How do I create an event?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and an image. Onc

Knowledge base article

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MyLFC for OLSC Committee Members

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I pay for LFCTV GO via Direct Debit this is no longer a payment method accepted by the service; how do I update my card details?

From 18 February 2025, Direct Debit will no longer be accepted as a payment method. If you currently pay for your LFCTV GO subscription via Direct Debit, to maintain uninterrupted access to the home of Liverpool FC video, you will need to add a new payment method to your account. ​How to add a new

Knowledge base article

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LFCTV GO

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When can I personalise my jersey with the European patch options and when will these be available?

LFC’s participation in any specific UEFA European competition next season has not yet been confirmed. Therefore, UEFA sleeve patch options will only be made available at the beginning of June.

Knowledge base article

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24/25 Nike Home Kit

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I don’t have any of the valid ID documents required, what do I do?

First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one.If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with

Knowledge base article

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Fan Update

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I have completed my task for my OLSC, but we haven’t received the points?

Earning as an OLSC is all about earning collectively and relies on not just an individual, but multiple fans within your OLSC to complete the task in order to unlock the reward. The earn criteria will be set out in the earn task description.

Knowledge base article

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MyLFC for Official Liverpool Supporters Clubs (OLSC)

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Can I purchase a long sleeved 24/25 outfield away shirt?

Long sleeve versions of the 24/25 away shirt will not be available to purchase.

Knowledge base article

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24/25 Nike Away Kit

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When will additional 24/25 training styles be made available to purchase?

LFC’s 2024/25 Home Training and Lifestyle collection will be revealed in full and made available to purchase on Thursday 16th May.

Knowledge base article

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24/25 Nike Home Kit

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I have requested to join, but not been accepted yet, what should I do?

Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submittedto join the group.

Knowledge base article

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MyLFC for Official Liverpool Supporters Clubs (OLSC)

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How do I accept, reject or remove members of the OLSC group on MyLFC?

1. Log into MyLFC and go to your OLSC homepage. 2. Tap on your Members (where it states how many Members you have). This will take you to the list of your Members in your OLSC. 3. Tap on Requests, this will show you who has tried to join your OLSC. 4. Tap Accept to allow a fan into your OLSC. Tap ‘R

Knowledge base article

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MyLFC for OLSC Committee Members

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What are the different ways in which I can earn for my OLSC on MyLFC?

Live tasks can be found in the Earn section of the OLSC group homepage.

Knowledge base article

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MyLFC for Official Liverpool Supporters Clubs (OLSC)

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I am a committee member of an OLSC, how do I become the admin of an OLSC in MyLFC?

You will be approached by the LFC OLSC Relations Manager who will invite you to become the admin of the group. If you or one of your OLSC colleagues have not been invited yet, please contact the LFC OLSC Relations Manager. You will need to register for MyLFC first and access it here, this will creat

Knowledge base article

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MyLFC for OLSC Committee Members

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I have received an invitation to join my OLSC on MyLFC

1. You have received a message (email/whatsapp/SMS/other) to join an OLSC2. Enter the link received into your browser3. Log in/Register4. Tap continue on the pop-up asking whether you ‘Accept Group Invite’ 5. You are now part of the OLSC

Knowledge base article

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MyLFC for Official Liverpool Supporters Clubs (OLSC)

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What time do the mobility aid storage pods open & close?

Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.

Knowledge base article

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Stadium and Facilities

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Are OLSC/group points different to my personal MyLFC points?

Yes, you have your individual total on the MyLFC homepage, this is your points total and you can earn points separately as an individual from your OLSC and enjoy MyLFC as you please. The points collected for the OLSC are based on completing different activity and any points collected go towards the

Knowledge base article

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MyLFC for Official Liverpool Supporters Clubs (OLSC)

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How do I spend points or redeem rewards earned by my OLSC?

1. Go to your OLSC Homepage2. Tap on ‘Redeem’3. This will display all the items that you can spend your points on4. Tap on the item you want to spend points on.5. Tap to enter and go through the entry process and then tap to confirm6. This will give you entry and subtract the points from your OLSC a

Knowledge base article

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MyLFC for OLSC Committee Members

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How do I create an announcement/post to my OLSC?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create announcement” you will have the option to set a title, description and an image.

Knowledge base article

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MyLFC for OLSC Committee Members

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Why can't I watch Carabao Cup highlights?

Due to the broadcasting rights for Carabao Cup matches, we are unable to broadcast any highlights of the match to international (Non-UK) supporters until midnight on the day after the match. i.e. Midnight on Wednesday for a Tuesday match.

Knowledge base article

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LFCTV GO Support

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Will a women's black 24/25 goalkeeper jersey be made available to purchase?

Yes. The LFC Nike Womens 24/25 Black Goalkeeper Stadium Jersey is scheduled to launch later this summer.

Knowledge base article

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24/25 Nike Home Kit

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