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Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.

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Stadium and Facilities

I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

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Concerts

Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.

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Match Tickets

How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .

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Anfield Residents Liaison

When did the forums close?

Our forums closed in June 2025.

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LFC Forums

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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.

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Personalised Gifts and Souvenirs

I have made a mistake while purchasing my order, can I amend my order post-purchase?

You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.

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Personalised Gifts and Souvenirs

Are there any changes to how cup match credits are earned?

There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review.

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Premier League Home Credit Changes

Can personalised products be shipped worldwide?

Our personalised range ships worldwide. Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

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Personalised Gifts and Souvenirs

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

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Match Day

Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

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Personalised Gifts and Souvenirs

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.

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Finance

Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

No, unfortunately this is not possible.

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Finance

What does 'Ineligible' mean on my ticket in the app?

In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.

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Match Credits

Will I have to queue on the site to enter the ballot?

You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.

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Local General Sale

How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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Fan Update

How do I apply for finance to pay for my Season Ticket?

Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.

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Finance

I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

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Fan Update

How do I update my address or contact details for the Waiting List?

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Season Ticket Waiting List

HELP CENTRE

Search Results (368)

Where are the mobility aid storage pods located?

I struggle with queues, are there specific accessible entrances?

Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

How can I contact the LFC Anfield Residents Liaison Officer?

When did the forums close?

Email Us form(Copy)

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

I have made a mistake while purchasing my order, can I amend my order post-purchase?

Are there any changes to how cup match credits are earned?

Can personalised products be shipped worldwide?

Are headsets provided for match commentary for visually impaired supporters?

Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

What does 'Ineligible' mean on my ticket in the app?

Will I have to queue on the site to enter the ballot?

How long does it take for my Fan Update submission to be validated?

How do I apply for finance to pay for my Season Ticket?

I have completed Fan Update, do I need to do anything else?

How do I update my address or contact details for the Waiting List?