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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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Complaints, Suggestions and Thank Yous

When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.

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Personalised Gifts and Souvenirs

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Can I modify or cancel a ballot entry once it has been submitted?

You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.

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Local General Sale

What information do I need to hand to complete my application?

You will need to provide the following information: Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

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Finance

Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.

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Club & Corporate Information

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp

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Fan Update

Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

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Multi-Year Loyalty (MYL)

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

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Ticket Forwarding

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

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Ticket Forwarding

I get an error when downloading a ticket forwarded to me using a Samsung, how can I solve this?

To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma

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Ticket Forwarding

I have released my seat for a game I now want to attend, what do I do?

If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.

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Ticket Exchange and Ticket Cash

What happens if my preferences are not available?

When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.

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All Red

Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.

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Stadium and Facilities

I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

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Concerts

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

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Match Day

Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

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Stadium & Facilities

How can I find out if my seat has been resold for a specific game?

You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.

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Ticket Exchange and Ticket Cash

What happens if my seating preferences are not available?

If you’re happy to be allocated a seat in an alternative area in the event your preferred areas aren’t available, please ensure Allocate me seats in any area is switched on. The toggle should be green. To be allocated seats only in your preferred areas, swtich this option off. The toggle should be

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All Red

How can I make sure I am allocated seats in the dedicated Family Area if I am successful?

You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. This way, if you are successful, you will only be allocated seats in your preferred area.

Knowledge base article

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All Red

HELP CENTRE

Search Results (369)

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

When shopping online, how will I know if an item is fulfilled by us or a third party?

Email Us form(Copy)

Can I modify or cancel a ballot entry once it has been submitted?

What information do I need to hand to complete my application?

Hillsborough Inquest and Trials

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

I get an error when downloading a ticket forwarded to me using a Samsung, how can I solve this?

I have released my seat for a game I now want to attend, what do I do?

What happens if my preferences are not available?

Where are the mobility aid storage pods located?

I’ve booked with Ticketmaster and need a PA, can you help?

Are headsets provided for match commentary for visually impaired supporters?

Is smoking or vaping in the stadium permitted?

How can I find out if my seat has been resold for a specific game?

What happens if my seating preferences are not available?

How can I make sure I am allocated seats in the dedicated Family Area if I am successful?