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I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

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Fan Update

How long will it take to get a decision on my finance application?

You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

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Finance

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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Complaints, Suggestions and Thank Yous

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.

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Finance

When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.

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Personalised Gifts and Souvenirs

How can I make sure I am allocated seats in the dedicated Family Area if I am successful?

You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. This way, if you are successful, you will only be allocated seats in your preferred area.

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All Red

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.

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Personalised Gifts and Souvenirs

What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

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Personalised Gifts and Souvenirs

I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

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Concerts

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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When did the forums close?

Our forums closed in June 2025.

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LFC Forums

Can I modify or cancel a ballot entry once it has been submitted?

You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.

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Local General Sale

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

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Finance

Are personalised items available to purchase in-store?

The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.

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Personalised Gifts and Souvenirs

How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

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Finance

Can a member of my Friends and Family renew my Season Ticket for me using V12 Finance?

Yes. If renewing more than one Season Ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement. The person applying for the finance (you) is responsible for the monthly repayments for all tickets in that bundle.

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Finance

What information do I need to hand to complete my application?

You will need to provide the following information: Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

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Finance

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

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Personalised Gifts and Souvenirs

How do I make a booking for the Anfield Abseil?

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

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The Anfield Abseil

How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

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Renewals

HELP CENTRE

Search Results (369)

I have already completed Fan Update, but I need to make a change. Can I use the site again?

How long will it take to get a decision on my finance application?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

When shopping online, how will I know if an item is fulfilled by us or a third party?

How can I make sure I am allocated seats in the dedicated Family Area if I am successful?

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

What personalised products do you sell on the Online Store?

I struggle with stairs, are there accessible seats?

Email Us form(Copy)

When did the forums close?

Can I modify or cancel a ballot entry once it has been submitted?

What do I do if my finance application is declined?

Are personalised items available to purchase in-store?

How old must I be to apply for finance for my Season Ticket?

Can a member of my Friends and Family renew my Season Ticket for me using V12 Finance?

What information do I need to hand to complete my application?

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

How do I make a booking for the Anfield Abseil?

How and when can I renew my Season Ticket?