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Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

Email Us form (with deflection step)

(All Red updates phase 2 with email validation)

User Guide

[Template] Basic Contact Form Template

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

Update Profile(Copy)

Process definition for Update Profile

User Guide

Test- Notes

Process definition for Test- Notes

User Guide

Membership Query (Sub-Case ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

Membership Query (Case Notes Ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

Copy of Create Certificate

Process definition for Create Certificate v2

User Guide

Send Change of Ownership request form

Process definition for Launch linked GW

User Guide

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

Copy of Email Us form

(All Red updates phase 2 with email validation)

User Guide

Create Certificate (Send Email as Reply)

Process definition for Create Certificate v2

User Guide

Send Retail Disclaimer Form v2

Process definition for Launch linked GW

User Guide

When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout. ​ ​

Knowledge base article

What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

Email Us form (ST COO ver)

(All Red updates phase 2 with email validation)

User Guide

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

No, V12 Finance can only offer finance to UK residents.

Knowledge base article

How old must I be to apply for finance for my Season Ticket?

You must be 18 years old or over.

Knowledge base article

Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

No, unfortunately this is not possible.

Knowledge base article

Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. ​ If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en

Knowledge base article

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