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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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Why can't I watch Carabao Cup highlights?

Due to the broadcasting rights for Carabao Cup matches, we are unable to broadcast any highlights of the match to international (Non-UK) supporters until midnight on the day after the match. i.e. Midnight on Wednesday for a Tuesday match.

Knowledge base article

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LFCTV GO Support

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I registered/logged in and used my invitation to join link and didn’t get the pop-up?

Please go back to the message and re-enter the URL into your browser and it should appear. If you are still having difficulties, please follow the other process on how to join the group.

Knowledge base article

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MyLFC for Official Liverpool Supporters Clubs (OLSC)

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I am a committee member of an OLSC, how do I become the admin of an OLSC in MyLFC?

You will be approached by the LFC OLSC Relations Manager who will invite you to become the admin of the group. If you or one of your OLSC colleagues have not been invited yet, please contact the LFC OLSC Relations Manager. You will need to register for MyLFC first and access it here, this will creat

Knowledge base article

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MyLFC for OLSC Committee Members

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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

Knowledge base article

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MyLFC for Official Liverpool Supporters Clubs (OLSC)

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Can I purchase a Junior Match Jersey?

Unfortunately, a Junior Match version of the LFC Nike Third Jersey has not been made available for retail for the 24/25 season.

Knowledge base article

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24/25 Nike Third Kit

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How do I invite members to the OLSC group on MyLFC?

1. Log into MyLFC and tap to go into your OLSC. 2. Tap on Members, where it lists how many Members you currently have. 3. Tap to invite Members. 4. This will then give you the option to invite via SMS, Whatsapp, Email or copy the invite code. 5. Send the invite code to your Members. Make sure that y

Knowledge base article

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MyLFC for OLSC Committee Members

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I pay for LFCTV GO via Direct Debit this is no longer a payment method accepted by the service; how do I update my card details?

From 18 February 2025, Direct Debit will no longer be accepted as a payment method. If you currently pay for your LFCTV GO subscription via Direct Debit, to maintain uninterrupted access to the home of Liverpool FC video, you will need to add a new payment method to your account. ​How to add a new

Knowledge base article

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LFCTV GO

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How do I edit the group’s information?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, location and ph

Knowledge base article

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MyLFC for OLSC Committee Members

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How do I manage members?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but also see MyLF

Knowledge base article

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MyLFC for OLSC Committee Members

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How do I spend points or redeem rewards earned by my OLSC?

1. Go to your OLSC Homepage2. Tap on ‘Redeem’3. This will display all the items that you can spend your points on4. Tap on the item you want to spend points on.5. Tap to enter and go through the entry process and then tap to confirm6. This will give you entry and subtract the points from your OLSC a

Knowledge base article

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MyLFC for OLSC Committee Members

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How do I change my password for the ticketing system?

Login here, go to ‘Personal Details’ and click ‘Change Password’.If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons:Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within the

Knowledge base article

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Ticketing System Help

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What content is available on the LFCTV GO connected TV apps?

All LFCTV GO content can be accessed via the connected TV apps. The same account used to access registered or subscriber content on the LFCTV GO website and mobile apps can be used on the TV apps.   This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 days a w

Knowledge base article

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LFCTV GO - Connected TV Apps

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Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.​​

Knowledge base article

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Stadium and Facilities

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I have completed my task for my OLSC, but we haven’t received the points?

Earning as an OLSC is all about earning collectively and relies on not just an individual, but multiple fans within your OLSC to complete the task in order to unlock the reward. The earn criteria will be set out in the earn task description.

Knowledge base article

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MyLFC for Official Liverpool Supporters Clubs (OLSC)

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Where will squad numbers be printed on shorts with the vertical swoosh?

Short numbers will be applied and printed ABOVE the vertical swoosh on all associated styles. In all cases, the visualisation on the kit builder is a guide and is not a 100% accurate representation of how the name and number will fit on the shirt. Visual previews act a guide to show the style of pri

Knowledge base article

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24/25 Nike Third Kit

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I have released my seat for a game I now want to attend, what do I do?

If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account:If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.

Knowledge base article

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Ticket Exchange & Ticket Cash

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Will youth black goalkeeper shorts be made available to purchase?

Yes. The LFC Nike Youth 24/25 Black Goalkeeper Stadium Shorts are scheduled to launch later this summer.

Knowledge base article

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24/25 Nike Home Kit

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How do I create an event?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and an image. Onc

Knowledge base article

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MyLFC for OLSC Committee Members

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Will a goalkeeper kit be launched alongside this seasons away outfield kit?

​No, there is no Goalkeeper kit launching alongside this seasons away outfield kit. ​A second-choice goalkeepers kits will be made available to purchase later this summer. ​

Knowledge base article

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24/25 Nike Away Kit

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