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User Guide

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My circumstance have changed and I may not be able to attend the minimum of 15 Premier League home games, will my Season Ticket be at risk?

The policy has been introduced to protect and enhance the atmosphere inside Anfield, where every fan counts and every voice matters. Those fans who face exceptional circumstances during the season which mean their seat is not used will be able to contact Supporters Services to request a season ticke

Knowledge base article

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Usage Policy

Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

Knowledge base article

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Finance

Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. Wheelchair bays are available in 2 locations in the North Stand: Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

Knowledge base article

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Match Tickets

What is Ticket Forwarding?

Ticket Forwarding is a secure way for supporters to send a ticket to a supporter on their Friends & Family List through our ticketing system, which helps the club improve safety and fairness of ticket access by knowing who is in the stadium. To ensure security and fairness, there are some restric

Knowledge base article

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Ticket Forwarding

Why Has the Ticket Distribution Service Been Removed?

In line with our Ticketing Principles, we want to ensure that supporters follow the same process when sharing general admission tickets. Supporters will continue to have access to the club's Ticket Exchange and be able to use Ticket Forwarding.

Knowledge base article

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Ticket Forwarding

Will I have to queue on the site to enter the ballot?

You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.

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Local General Sale

How can I buy LFC Women's tickets?

Tickets can be bought from our ticketing website.

Knowledge base article

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Match Tickets

Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

Knowledge base article

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Ticket Forwarding

How many supporters can enter a ballot at the same time, within the same booking?

You can enter a ballot for up to a maximum of four eligible supporters within each booking.

Knowledge base article

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Local General Sale

If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.

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All Red

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.

Knowledge base article

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Local General Sale

Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

Knowledge base article

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Season Ticket Waiting List

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

Knowledge base article

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Finance

Where can I find Season Ticket Terms & Conditions?

Season Ticket terms and conditions can be found here.

Knowledge base article

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General

I have purchased an All Red membership gift pack/voucher from the LFC shop, where do I redeem this voucher to activate my membership?

Go to the All Red membership comparisons. Click register or login to redeem your voucher at the very bottom of the page. Once you are in your account, click back to the comparisons. Enter your voucher code* in the box and proceed to the checkout page, where the amount to pay will show as £0.00. C

Knowledge base article

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Purchase and Renewal

What type of evidence do you need to register as disabled?

You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).

Knowledge base article

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Concerts

Season Ticket Auto Cup Scheme FAQs

Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2026/27 Season? Yes, full eligibility criteria will be announced ahead of the auto cup scheme enrolment. Where can I find details about joining the Auto Cup Schemes, including eligibility criteria? You can read more det

Knowledge base article

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Season Tickets

What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

You can use Ticket Exchange to list your tickets for Premier League Home fixtures.

Knowledge base article

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Ticket Forwarding

The Season Ticket Waiting List is currently closed, when will it reopen?

There are no plans to open the Season Ticket Waiting List at the moment, any updates will be announced online.

Knowledge base article

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Season Ticket Waiting List

HELP CENTRE

Search Results (382)

Email Us form(Copy)

My circumstance have changed and I may not be able to attend the minimum of 15 Premier League home games, will my Season Ticket be at risk?

Will I be charged a fee if I renew using the finance option?

Where are accessible seats and wheelchair bays located at St Helens Stadium?

What is Ticket Forwarding?

Why Has the Ticket Distribution Service Been Removed?

Will I have to queue on the site to enter the ballot?

How can I buy LFC Women's tickets?

Why has the Ticket Forwarding policy changed?

How many supporters can enter a ballot at the same time, within the same booking?

If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

Why can’t I have multiple entries on the season ticket waiting list?

What do I do if my finance application is declined?

Where can I find Season Ticket Terms & Conditions?

I have purchased an All Red membership gift pack/voucher from the LFC shop, where do I redeem this voucher to activate my membership?

What type of evidence do you need to register as disabled?

Season Ticket Auto Cup Scheme FAQs

What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

The Season Ticket Waiting List is currently closed, when will it reopen?