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Knowledge base article
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Finance
You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.
Local General Sale
If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but a
Official Liverpool Supporters Clubs Committee (OLSC) Admins
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Stadium and Facilities
Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.
We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so
LFC Forums
We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.
Personalised Gifts and Souvenirs
Yes.
Ticket Forwarding
Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co
You can only forward your ticket to another wheelchair user supporter.
You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.
Fan Update
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and a
No, V12 Finance can only offer finance to UK residents.
No, unfortunately this is not possible.
You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).
Concerts
The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc
Complaints, Suggestions and Thank Yous
You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, loc
We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has
Fan Mail & Special Requests
