NFC troubleshooting for Android phones
If you are having trouble downloading your NFC ticket from your account page or from an email, we recommend you try these troubleshooting steps, as they may solve your issue:
1. Do you have Google Pay installed, up-to-date, and completely set up? You can download it your phone from the Google Play Store on your phone.
2. Do you have ‘Chrome’ set as your default browser? Using other Android browsers may cause problems when downloading your pass. To see how to set Chrome as your default browser on a Samsung phone, see our FAQ here
3. Are you accessing your emails through an email app on your phone such as GMail or Outlook? Try logging into your emails via the web browser version of your email and opening your ticket email there. Here are the links for the most popular services:
Need more help, or can't find what you're looking for? Contact Us
NFC Mobile Ticket Access for Android
Here's everything you need to know about accessing Anfield using your NFC mobile ticket. You can read the guide online below, or you can download a copy of the guide at the bottom of this page. How do NFC mobile tickets work? An NFC Pass (Near Field ...
Top NFC FAQs
We have collected the most frequent questions from supporters about NFC ticketing in one place, to help you find the information you need. Click on any of the questions above to jump to its answer. 1. How do I download and open my NFC ticket on an ...
What devices are compatible with NFC?
Most Android/Google phones and iPhone 6 and above are compatible with NFC technology. Please ensure that you are using the most up-to-date software on your device. If you are using an Android/Google phone, you need to make Google Chrome your default ...
My NFC pass hasn’t updated with the next game?
Your pass will automatically appear no later than 48 hours prior to each game. If your pass has not automatically appeared by this time: Apple iPhone users may need to refresh your pass, you can do this by clicking the 3 dots on your pass and ...
GPay cannot be downloaded to your Android device
If your country does not allow GPay to be downloaded on your Android device, please attend the Ticket Office on the day of the match where a member of staff will be able to help with access to the stadium. Please note the Ticket Office may be busy ...