How can I track my order?
For the latest updates on pre-order despatch dates, check the Announcements
Checking the status of your order in My Account
You can track the progress of your order in My Account
, in the My Orders section. Here's what the statuses mean:
- Pending - your order has been accepted and is waiting to be processed by our distribution centre. Your order will stay in pending until we're ready to send it out. If you've placed a pre-order, expect it to show Pending until it's the despatch date we originally advised you of when you placed your order
- Complete - we have despatched your order and it's on its way to you. We will have sent you an email with tracking information.
- Cancelled - your order has been cancelled. Either we were unable to take payment, or we didn't have the stock available to send you. If you were charged, you can expect a refund within 7 working days of the cancellation.
Tracking your order once it's despatched
To track your order, click on the tracking link in your despatch email. This email will also contain your consignment number. If your order is showing as Complete but you have not received an email, we advise you to check your spam or junk mail folders.
Customers whose orders are being delivered with DPD or DHL will also receive further delivery notification updates direct from the carrier via SMS and email.
Collect+ and LFC Click & Collect customers will be notified once their order is ready for collection.
We aim to ship all normal orders between 3 and 5 working days. For a full breakdown of estimated delivery times and further information on delivery please click here
International customers please click here
for customs information.
Need more help, or can't find what you're looking for? Contact Us
In Store Order FAQs
What happens if after placing my order I want to change my items or delivery address? Once you've placed your order, we can't change any details. If you no longer need something you ordered, you can return the item(s) to the store with an itemised ...
What delivery options do you offer?
Here are the delivery options we offer: Delivery to your address We offer Standard delivery to most countries. Price and delivery times vary by country. For international destinations outside the UK, Europe and the USA, prices also vary by weight ...
Can I amend or cancel an order?
Please make sure you have checked your order and delivery details before you place your order. Once you have placed your order and it is passed to our distribution centre, we can't make any changes or cancel your order. This includes changing the ...
I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?
Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. If you still can’t find it, you can check whether we received your order and what status it’s ...
Can I amend or cancel a pre-order item?
Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that ...