HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps the Club improve safety and fairness of ticket access by knowing who is in the stadium. To ensure security and fairness, there are some restri
Knowledge base article
•
Ticket Forwarding
If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact our Supporter Services Team .
Multi-Factor Authentication
Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsersIf your email service has a Safe Senders feature, please add tickets@fans.emails.liverpoolfc.com to your safe sender’s list. If you don’t have
members area
password reset
membership
Managing Your Details
Once the fixture date and time has been confirmed, your matchday NFC pass will be available to download within My Account. We will also notify you by email around a week before the match, and send instructions on how to download your NFC pass and how to distribute your other ticket(s) to your guests
NFC Tickets & Stadium access
Liverpool Football Club focuses its support on the club's own charity, the Liverpool FC Foundation, which helps 20,000 young people every year, many of who are based in Merseyside. In addition our Foundation also works alongside three local charities to help support and deliver shared ambitions. The
raffle
donation
auction
Fan Mail & Special Requests
Like other club channels, All Red Video is not permitted to broadcast live first team games on the website or TV channel as match coverage is restricted by broadcast regulations. This includes Premier League fixtures and all other competitive competitions. We do, however, screen live some academy an
ALL RED Video Support
For someone to be able to add you to their Friends & Family list, they must know your supporter ID and postcode or surname. If someone has added you to their list without your consent, please contact Supporter Services.
Friends & Family
Important information: You can only cancel an oder within 30 minutes of checkout. If you ordered over 30 minutes ago, you won't see the 'Cancel' button by your order. Once cancelled, an order cancellation cannot be undone. To cancel an LFC order via the webstore: Login to your LFC account. If you
Placing or Changing an Order
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but als
ALL RED Rewards for OLSC Committee Members
We’re excited to have partnered with Klarna so you can shop now and pay later on the Official Liverpool FC Store site. Placing an order using Klarna Here’s how it works: Add products to your cart and select “Klarna” when you check out Enter a few personal details and you’ll know instantly if you’re
To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st
The Anfield Abseil
Supporters wishing to nominate someone else to use their European away ticket will now need to ensure these supporters are on their Friends & Family list Ticket Forwarding will be available on a trial basis for European away fixtures Full details of the new trial will be shared via email ahead of th
Ticket Distribution
Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef
In line with our Ticketing Principles, we want to ensure that supporters follow the same process when sharing general admission tickets. Supporters will continue to have access to the clubs Ticket Exchange, full details of Ticket Forwarding and the Ticket Exchange can be found here.
Supporters can buy any tickets that have been returned by other supporters through our Ticket Exchange. Tickets are available on a first-come, first-served basis. Here's how to check availability and buy any available tickets: How to see when Ticket Exchange is open for a match Check the table at th
Ticket Exchange & Ticket Cash
You can update the e-mail address on your Membership account by logging into My Account. New Memberships must be created with a unique email address that isn't used on any other registered account. Existing Memberships that are being renewed may continue to share email addresses.
You can view the address we have linked to your Membership account by logging into My Account and viewing the My Profile section. You can change the address on your account in the 'Edit Details' section. Please note: if you have been through the Fan Update process, you will not be able to edit your
What happens if after placing my order I want to change my items or delivery address? Once you've placed your order, we can't change any details. If you no longer need something you ordered, you can return the item(s) to the store with an itemised till receipt for a refund. How do I track progress
Club Stores
Unfortunately, we are unable to have cards signed by the players for special occasions, as priority is given to charitable causes.
Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh
