HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
If I can’t attend a Premier League home fixture, what options are available to me? Option 1 - Return your ticket to the Club using the Ticket Exchange Option 2 - Forward your ticket to registered Friends or Family change My circumstance have changed and I may not be able to attend the minimum of
Knowledge base article
•
Season Ticket Renewals
If your code doesn’t arrive, click Didn’t receive code? Resend. If it still doesn’t arrive, please make sure you have a signal on the mobile phone you have registered. If you still don't receive your code, please contact Supporter Services .
Multi-Factor Authentication
If you are having trouble downloading your NFC ticket from your account page or from an email, we recommend you try these troubleshooting steps, as they may solve your issue: 1. Do you have Google Pay installed, up-to-date, and completely set up? You can download it your phone from the Google Pl
NFC Tickets & Stadium access
Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues.
LFC Official App
To update the LFC Official App: Visit your app store. Select Manage apps and device for Android or Updates for iOS. You'll be able to see any outstanding app updates.
If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. For example, if the men's first team do not have any FA Cu
Multi-Year Loyalty
Like other club channels, All Red Video is not permitted to broadcast live first team games on the website, mobile or TV apps as match coverage is restricted by broadcast regulations. This includes Premier League fixtures and all other competitive competitions. We do, however, screen live various ac
ALL RED Video Support
All current prize draws and events will be advertised within the Prize Draws section of your My Account. Every month new competitions will be announced so make sure you are regularly checking in.
Membership Benefits
Yes, we have accessible seating in multiple locations around the stadium.
Concerts
There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use the Microsoft Sharepoint system to share these tickets with you. If you're having problems following the instructions in the email, check these FAQs befor
Away Tickets
Important information: You can only cancel an order within 30 minutes of checkout. If you ordered over 30 minutes ago, you won't see the 'Cancel' button by your order. Please note, cancellation is not available for any orders where delivery is delayed. Orders which contained personalised or customis
Changing or placing an order
Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.
You must be 16 years old to attend without an adult with you.
General Ticketing FAQs
We are sorry but the Club does not facilitate the scattering of ashes in or around Anfield Stadium. A specially designed garden area is now situated in the new Main Stand's public realm area on 97 Avenue. This quiet, intimate garden provides fans with a peaceful area to sit and reflect at the home o
Stadium & Facilities
For a full breakdown of ticket prices for disabled supporters, please click here.
Ticket Sales
There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.
The Anfield Abseil
Once logged in, tap on the Supporters Club icon. If it does not already appear, search for your OLSC. The name will be OLSC and then the location of your Club. Once found tap on the OLSC. Tap on Request to Join Group. Your request will then be waiting to be verified by the admins of your OLSC. Once
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
There is limited parking available for concerts at Anfield. To request a space, please contact the Disability team approximately 8 week before the concert date. Please note, spaces are not guaranteed and where demand exceeds availaility, a ballot will take place.
General feedback We work hard to make sure every experience Liverpool FC delivers is a great one. We want to let our teams know when they have done well and learn where things could be done differently, and therefore really value your feedback. So, if you wish to let us know about someone or somet
Complaints, Suggestions and Thank Yous
Go to the All Red membership comparisons. Click register or login to redeem your voucher at the very bottom of the page. Once you are in your account, click back to the comparisons. Enter your voucher code* in the box and proceed to the checkout page, where the amount to pay will show as £0.00. C
Purchase and Renewal
