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LH
What time do the mobility aid storage pods open & close?

Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.

Knowledge base article

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Stadium and Facilities

LH
I registered/logged in and used my invitation to join link and didn’t get the pop-up?

Please go back to the message and re-enter the URL into your browser and it should appear. ​ If you are still having difficulties, please follow the other process on how to join the group.

Knowledge base article

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ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

LH
I am a disabled supporter, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.

Knowledge base article

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Ticket Sales

LH
What are the prices for disabled supporters tickets?

For a full breakdown of ticket prices for disabled supporters, please click here.

Knowledge base article

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Ticket Sales

LH
Anfield Abseil Terms & Conditions

Here's a summary of the key points of our Terms & Conditions. You can view the full terms here. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (e.g. for health and safety reasons or a late change of matchdays) to suspe

Knowledge base article

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The Anfield Abseil

LH
GPay cannot be downloaded to your Android device

If your country does not allow GPay to be downloaded on your Android device, please attend the ticket office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card) Please no

Knowledge base article

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NFC Tickets & Stadium access

LH
How do I purchase an Anfield Forever stone?

Anfield Forever Stones are currently sold out and not available to purchase. Please keep an eye on our website for any further opportunities.

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Knowledge base article

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Anfield Forever Stones

LH
Where is my Anfield Forever stone located?

If you are unable to locate your Anfield Forever stone, please contact us and ensure you select the Visiting Anfield option, then Anfield Forever Stones. You'll need to provide your reference number that was sent via email at the time of purchase.

Knowledge base article

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Anfield Forever Stones

LH
I don't agree with my position on the Waiting List - can I do anything about it?

The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.

Knowledge base article

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Season Ticket Waiting List

LH
How can I track my order?

For the latest updates on pre-order despatch dates, check the Announcements section. Checking the status of your order in My Account ​ You can track the progress of your order in My Account, in the My Orders section. Here's what the statuses mean: ​ Pending - your order has been accepted and is wait

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Knowledge base article

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Delivery

LH
What is the minimum age at which I can attend a match on my own?

You must be 16 years old to attend without an adult with you.

Knowledge base article

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General Ticketing FAQs

LH
What can I see on the tour?

On the LFC Stadium Tour, you will: ​ Enjoy epic views of the pitch and city landscape from the top level of the Main Stand Visit the state-of-the-art Home Team dressing room Practice your interview technique in the Press Room Pass under the This Is Anfield sign Take a spine-tingled walk down the Pla

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tour contents

Knowledge base article

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Tour Information

LH
How does Ticket Forwarding work for European away games?

Supporters wishing to nominate someone else to use their European away ticket will now need to ensure these supporters are on their Friends & Family list ​ Ticket Forwarding will be available on a trial basis for European away fixtures ​ Full details of the new trial will be shared via email ahead o

Knowledge base article

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Ticket Distribution

LH
Why has the ticket distribution service been removed?

In line with our Ticketing Principles, we want to ensure that supporters follow the same process when sharing general admission tickets. Supporters will continue to have access to the club's Ticket Exchange and be able to use Ticket Forwarding.

Knowledge base article

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Ticket Distribution

LH
What is Friends & Family?

The friends & family feature lets you link other supporters to your account, allowing you to assign tickets to each other (subject to eligibility) when making a ticket purchase, or to share your ticket with them via the club’s Ticket Forwarding service.

Knowledge base article

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Friends & Family

LH
Why aren’t all of my past purchases showing within my account?

The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act

Knowledge base article

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Manage Ticketing Account

LH
How do I apply for accessible home or away tickets?

Information on purchasing home and or match tickets can be found here. Please note that before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents listed below. The details of those documents will be kept on our

Knowledge base article

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Ticket Sales

LH
What photographic ID must I provide?

You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. ​ If you don't have a passport or driving licence, the Post Office PASS Card is an afford

Knowledge base article

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Fan Update

LH
I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?

Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. ​ During busy periods, there may be a delay in receiving your order confirmation email. Please allow up to one hour before contacting us, and ref

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Knowledge base article

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Changing or placing an order

LH
Why do you need photo ID?

Photo ID will help us to prove that the person who completes the LFC Fan Update process is the named ticket account holder. Once the LFC Fan Update process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.

Knowledge base article

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Fan Update

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.