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HC
Advice on resetting your password for the new ticketing system

Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: ​ Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits

Knowledge base article

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Ticketing System Help

LH
Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon entr

Knowledge base article

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Stadium & Facilities

HC
Can I watch Live Games on All Red Video?

Like other club channels, All Red Video is not permitted to broadcast live first team games on the website or TV channel as match coverage is restricted by broadcast regulations. This includes Premier League fixtures and all other competitive competitions. We do, however, screen live some academy an

Knowledge base article

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ALL RED Video Support

HC
Travel information for St Helens Stadium

How do I get to St Helens Stadium?​ Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations?​ By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t

Knowledge base article

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Match Day

LH
I am disabled – do I have to complete the LFC Fan Update process for my personal assistant too?

Disabled Members will need to complete the Fan Update process for their Official LFC Membership when we invite them to. For more information on when and how you will be contacted, see our article What is LFC Fan Update , why is the Club doing it, and who needs to complete it? Any personal assistant

Knowledge base article

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Fan Update

LH
How many times can I forward a ticket?

A ticket can only be forwarded once. ​ Please make sure the Friend & Family member you are forwarding a ticket to can attend the designated fixture before forwarding them the ticket.

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Ticket Forwarding

LH
When will my All Red membership pack be dispatched?

Membership packs began being dispatched in June. Once your pack is dispatched you will receive an email to confirm this, and you can check the status of your membership pack here.

Knowledge base article

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Membership Benefits

LH
I have purchased an All Red membership voucher from Retail, where do I redeem this voucher to activate my membership?

If you have bought an All Red membership voucher from one of the Retail stores or the online store, and have received a voucher code only in the post to redeem, follow the steps below: ​ Click into the All Red membership compare page​ ​ Click ‘Join Now’ on the product you’ve purchased in retail ​ Cl

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Purchase and Renewal

HC
How do I say thank you, make a suggestion, or make a complaint?

General feedback ​ We work hard to make sure every experience Liverpool FC delivers is a great one. We want to let our teams know when they have done well and learn where things could be done differently, and therefore really value your feedback. So, if you wish to let us know about someone or somet

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Complaints, Suggestions and Thank Yous

HC
How do I get the eMagazine and what does it cost?

How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y

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ALL RED Rewards

HC
I am a Member/Season Ticket Holder and I’m not receiving the email notifications about new issues of the eMagazine. How can I receive them to my inbox?

The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer ​ Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d

Knowledge base article

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ALL RED Rewards

HC
I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket?

Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Go to My Account to ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, click her

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Season Ticket Waiting List

LH
How do I know if I am completing a task for myself or my OLSC?

When on the ALL RED Rewards homepage you will be earning for yourself, it will display your name, your profile picture, when you have been a member since and your points total. On this screen you will be earning points for yourself. ​ When you go onto the OLSC on ALL RED Rewards, it will clearly sta

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ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

HC
Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.

Knowledge base article

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Match day

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

LH
I've not received my invite to complete Fan Update email, why?

If you have received an email inviting you to complete Fan Update but cannot access the site, or you have not received an email but think you should have, please Contact Us via email or @LFCHelp.

Knowledge base article

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Fan Update

HC
Can I bring a bag into St Helens Stadium?

Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium. ​

Knowledge base article

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Match Day

HC
Student Information

We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has

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Fan Mail & Special Requests

HC
Personalised Product FAQs

What personalised products do you sell on the Online Store? ​ We have launched a personalised product catalogue, consisting of souvenirs and accessories. All products can be personalised online with names and messages. The full range can be viewed here. Unlike personalised LFC kits, all of these pro

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Personalised Gifts and Souvenirs

LH
I’m an All Red member with 13 or more Premier League home match credits from season 2024/25, do I have to register for the All Red ticket sale?

No, you did not have to register. All Red members eligible for the 13+ sales will be sent a link on Friday 7 November. Disabled supporters will be sent a link on Thursday 6 November to access the disabled sale.

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Members Sale

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