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Why do I need to re-download my pass?

All Red members (Full, Light and Junior) are required to re-download a new NFC pass for 2026/27 to enhance ticket security.

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Can I remove supporters from my Friends & Family List after 1 September 2026?

From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. ​ After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. ​ Wheelchair bays are available in 2 locations in the North Stand: ​​ Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

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How do I edit or cancel my ballot application once it's submitted?

Visit the ballots page. Click Edit. Click the three dots next to the relevant fixture and then click Edit again. You’ll be able to amend your preferred areas, the price you’re happy to pay as well as the number of tickets and the people you are applying with. Once you’ve saved your application, clic

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I’ve tried to forward a ticket to a supporter on my Friends & Family List, but the system won’t allow it. Why?

There are two reasons why you may be encountering an error: ​ The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.

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If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: Return your seat for re-sale via the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. ​ Please read full details on our new Season Ticket usage policy ‘Every Seat, Every Game’ which has been introdu

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How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

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Which All Red Junior product will have access to the mascot benefit?

All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. ​ The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. ​ These selections ar

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Does a supporter on my Friends & Family List need an All Red membership for me to forward a ticket to them?

Supporters do not require an All Red membership in order for a ticket to be forwarded to them. ​ They will need to have a General Admission NFC Pass downloaded to their device,

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If I forward my ticket for a Premier League home fixture, do I keep the match credit?

Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.

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I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. ​ The team will review your upload attemp

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What should I wear, and can I wear fancy dress?

Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh

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Are there any changes to how cup match credits are earned?

There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review. ​

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Can I change seats after I've renewed my LFC Women's Season Ticket?

Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.

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How do I update my LFC Official App?

To update the LFC Official App:​ ​ Visit your app store. Select Manage apps and device for Android or Updates for iOS. ​ You'll be able to see any outstanding app updates. ​

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How do I submit Fundraising or Charity Requests

Liverpool Football Club focuses its support on the club's own charity, the Liverpool FC Foundation, which helps 20,000 young people every year, many of who are based in Merseyside. In addition our Foundation also works alongside three local charities to help support and deliver shared ambitions. The

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How do I submit a message to be included in a match programme?

Please email your request to lfcprogramme@reachsport.com with the message, a photograph (if required) and which matchday programme you would like this to appear in. ​ Please note due to the high volume of requests it may not be possible to accommodate your request in the requested programme.

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

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Can tickets purchased in the Young Adult area be posted on the Ticket Exchange or forwarded?

Tickets purchased in the Young Adult area can be posted on the Ticket Exchange and the original ticket holder will receive a refund if the ticket sells to another supporter. Only other Young Adult All Red members will be able to purchase these tickets via the Ticket Exchange. ​ Tickets purchased in

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