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Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced.
Knowledge base article
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Match Tickets
Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two PA's to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. Accessible areas are mainly
Stadium and Facilities
All food and beverage units within the stadium stock and sell the match day programmes. Outside of the stadium, programmes are available at the below outlets: Kop Pod located across from the ticket office Small pod on side of retail store Anfield Road Container under LFCTV pod Retail pod next
Stadium & Facilities
Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.
Finance
If you have received an item that is faulty, damaged, or incorrect, contact Supporter Services with your name, order number and a photo to display the issue and we will advise on the quickest solution.
Returns, Refunds and Exchanges
We ask that all customers arrive 15 minutes before their scheduled time slot. Please ensure that you keep to your allocated time, as this helps us keep tours running smoothly throughout the day.
Tour Information
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.
Ticket Exchange
For Premier League home, cup home (European, FA and League Cup) and Premier League away fixtures, the system will be phased in gradually: For season 2026/27, your Credit Balance will include credits from 2025/26 only. From 2027/28, it will include two seasons - 2025/26 and 2026/27. By 2028/29, it
Multi-Year Loyalty (MYL)
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
Personalised Gifts and Souvenirs
Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f
Disabled Season Ticket holders and members are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500. If a disabled Season Ticket holder attends the match with a personal assist
Access to Tickets
Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.
You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).
Concerts
The Stadium Tours Reception is located in the Main Stand, opposite the club superstore. The closest bus stops and taxi/car drop-off points are along Walton Breck Road (A5089), which is on the same side of the stadium as the Main Stand and club superstore.
stadium tours address
stadium tours location
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
Fan Update
The LFC Official App is available on both Apple and Android devices from our website.
LFC Official App
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If
All Red Video Subscription Support
Our ticketing website is constantly targeted by Bots. To protect genuine fans who are trying to purchase tickets, we have introduced Bot protection. To avoid being blocked, please follow these steps when using an iOS device: Go to Settings. Select your name from the top. Go to iCloud. Go to Privat
Ticketing System Help
Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. If so, items can be returned to us by following our standard returns process.
All Red Rewards is free to join and open to all supporters worldwide, with no age restrictions. Register or sign in to your My Account on our website or the LFC Official App. You can access the All Red Rewards via the app navigation and start completing tasks to earn points towards benefits and rewa
All Red Rewards