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Renewal Payment Failed for All Red Video

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If yo

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Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. Please note, all of our home match commentary is conducted in house.

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.

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Are disabled car park spaces provided with match tickets?

​There are a very limited amount of car parking spaces available in Stanley Park. If supporters would like a parking space, they'll need to request this at the time of booking their match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by

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How do I redeem a promo code for my All Red membership?

Click into the All Red membership page Select the membership that you would like to purchase and click ‘Join Now’ and then click ‘Add to Basket’ ​ If you are already signed in, then you will now be able to enter your promo code ​ If you are not signed in, then you will be required to login before yo

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What is the minimum age at which I can attend a match on my own?

You must be 16 years old to attend without an adult with you.

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I have requested to join, but not been accepted yet, what should I do?

Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.

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Season Ticket Auto Cup Scheme FAQs

Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2025/26 Season? ​ Yes, season ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to attend home cup matches. Where can I find detai

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All Red Video App FAQs

How do I download the Official All Red Video App? ​ It’s really easy to download the Official All Red Video App from your smartphone or tablet device. If you’re using an iPhone, iPad or Apple device just head to the App Store. If you’re on an Android device, simply go to the Play Store. How do I upd

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How do I update my mobile number?

You can update your mobile number in your 'My Account' area by clicking here .

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How do I sign up for the free trial of All Red Video?

Click ‘join now’ on All Red Video on the compare memberships page ​ You will be asked to Register or Log In ​ If you need to register, you will be asked for the following details: - First Name - Surname - Date of Birth - Gender - Email Address - Country - Password - Preferences ​ Following a success

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How can I participate in ALL RED Rewards?

How can I participate? ​ As long as you are registered on the official LFC website or Official LFC App you will be able to access the ALL RED Rewards area and participate via the Official LFC App. You can find a link to ALL RED Rewards in the Official LFC App navigation. What does it cost to partici

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I’m an All Red member with 13 or more Premier League home match credits from season 2024/25, do I have to register for the All Red ticket sale?

No, you did not have to register. All Red members eligible for the 13+ sales will be sent a link on Friday 7 November. Disabled supporters will be sent a link on Thursday 6 November to access the disabled sale.

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Can I remove Friends & Family from my account after 1st September 2025?

No, from 1 September 2025, the option to remove Friends & Family members from any account will be suspended for the remainder of the season.

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I am a disabled Season Ticket holder/Member. Can I return my seats via the Ticket Exchange?

​ Disabled Season Ticket holders and Members are able to return their tickets via the Ticket Exchange. Please visit http://www.liverpoolfc.com/tickets/ticket-exchange and follow the online Ticket Exchange release instructions. Alternatively, please phone the Disability team on 0151 264 2500. Please

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How do I create an announcement/post to my OLSC?

When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Create announcement” you will have the option to set a title, description and an image.

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Video streaming problems

Video Streaming Problem or Video Not Playing If you are having problems with video streaming or videos not playing then please try the below. All Red Video content is now delivered using HTML5, Flash is no longer used as a delivery method. Please check you have a modern up to date browser such as Ch

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Filming requests at LFC sites

If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed

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What content is available on the All Red Video connected TV apps?

All Red Videocontent can be accessed via the connected TV apps. The same account used to access registered or subscriber content on the All Red Video website and mobile apps can be used on the TV apps. This includes a live stream of ALL RED Video, the club's official TV channel, 24 hours a day, 7 da

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How do I change my password for the ticketing system?

Login here, go to ‘Personal Details’ and click ‘Change Password’. If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons: Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within t

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.