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Can I update my Friends & Family list during the 2025/26 season?

Yes, you are able to edit your registered Friends & Family list until ​September 1 2025, after which you'll only be able to add to your list if you've not reached the 18 person threshold. ​ ​

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How do I redeem an All Red membership gift voucher for season 2025/26?

​ To activate your voucher, follow the simple instructions below; ​ Visit www.liverpoolfc.com/membership/join If you have a Supporter ID from a previous season, ‘LOGIN’ and continue. If not choose ‘SIGN UP’ and complete your details as instructed. Select the All Red membership you have Add to basket

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How do I get the eMagazine and what does it cost?

How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y

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Can I edit my order instead of cancelling?

Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.

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How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by contacting our Supporter Services team . ​ Please see the permitted and prohibited items we are able to store below. ​

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I have earned for my OLSC, how do I spend the points?

Only the OLSC Chairperson can spend the points earned by the OLSC. Any points earned in the OLSC does not go towards your individual total.

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How do I save a payment card in ‘My Account’?

Updating Payment Card details for the Auto Cup Scheme If you need to update your payment card for the Auto Cup Scheme, log into your ticketing account with your Supporter ID and password. ​ Click the 'Auto Cup Scheme' tab and then the red button in the top right corner. ​ If this button is greyed ou

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Advice on resetting your password for the new ticketing system

Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: ​ Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits

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Ways to earn points in ALL RED Rewards

What do I have to do to earn or win? You must complete a range of easy tasks in order to earn points. When you have enough points you will be able to redeem them for your chosen rewards. You can view the current set of tasks, benefits and rewards within the ALL RED Rewards area of the Official LFC A

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I have applied for a UK Citizen Card but I am experiencing difficulty with the process.

If you are experiencing issues or delays with your Citizen Card application, and you think you may miss your Fan Update completion deadline, please contact Supporter Services and keep us informed on the status of your application.

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Cashless payments at Anfield on matchdays

Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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Will match credits from season 2021/22 (Premier League and Cup) be used as qualifying criteria and eligibility for future seasons?

Due to the Covid pandemic, there are some fans who did not want to or could not attend matches straight away. To ensure a fair ticket distribution process, game credits from season 2021/22 will not be used as eligibility for ticket sales in future seasons. However, games played during season 2022/23

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How do I say thank you, make a suggestion, or make a complaint?

General feedback ​ We work hard to make sure every experience Liverpool FC delivers is a great one. We want to let our teams know when they have done well and learn where things could be done differently, and therefore really value your feedback. So, if you wish to let us know about someone or somet

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Season Ticket Auto Cup Scheme FAQs

Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2025/26 Season? ​ Yes, season ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to attend home cup matches. Where can I find detai

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Can I purchase All Red membership via LFC Retail?

If you live in the UK, you can purchase All Red Full and Light memberships through both the LFC online store and LFC official retails stores.

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Season Ticket pricing by age

If you are 16 years or under by 1st August 2025, your Season Ticket will be priced at the junior rate. If you are 17 - 21 years of age by 1st August 2025, your Season Ticket will be priced at the young adult rate. If you are 22 - 64 years of age by 1st August 2025, your Season Ticket will be priced

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I am a disabled supporter, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.

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Can I watch Live Games on All Red Video?

Like other club channels, All Red Video is not permitted to broadcast live first team games on the website, mobile or TV apps as match coverage is restricted by broadcast regulations. This includes Premier League fixtures and all other competitive competitions. We do, however, screen live various ac

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Season Ticket Finance FAQs

How to apply How do I apply for finance to pay for my Season Ticket? ​ Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What

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