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HC
I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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Complaints, Suggestions and Thank Yous

LH
What happens if I don't complete Fan Update?

If you don't complete Fan Update, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forwarding) will be cancelled.

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Fan Update

HC
Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl

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Complaints, Suggestions and Thank Yous

HC
Will match credits from season 2021/22 (Premier League and Cup) be used as qualifying criteria and eligibility for future seasons?

Due to the Covid pandemic, there are some fans who did not want to or could not attend matches straight away. To ensure a fair ticket distribution process, game credits from season 2021/22 will not be used as eligibility for ticket sales in future seasons. However, games played during season 2022/23

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General Ticketing FAQs

HC
Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. Please note, all of our home match commentary is conducted in house.

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Match day

LH
I require parking, how can I book this?

There is limited parking available for concerts at Anfield. ​ To request a space, please contact the Disability team approximately 8 week before the concert date. ​ Please note, spaces are not guaranteed and where demand exceeds availaility, a ballot will take place.

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Concerts

HC
Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. ​ For any Club statements or news about Hillsborough, please refer to our news page.

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Club & Corporate Information

HC
Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.

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Match day

HC
Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

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The Anfield Abseil

HC
I am a Priority Rights Holder, how do I change my details?

If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS9

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Manage Ticketing Account

LH
How do I sign up for the free trial of All Red Video?

Click ‘join now’ on All Red Video on the compare memberships page ​ You will be asked to Register or Log In ​ If you need to register, you will be asked for the following details: - First Name - Surname - Date of Birth - Gender - Email Address - Country - Password - Preferences ​ Following a success

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Purchase and Renewal

LH
Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon entr

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Stadium & Facilities

LH
Can disabled supporters book with non-disabled supporters in the same transaction?

Yes, disabled concert goers can book with non-disabled supporters in the same transaction, however this is subject to availability. ​ If you wish to book seats next to each other within this transaction, please note this is also subject to availability and cannot be guaranteed.

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Concerts

LH
Do I need an LFC All Red membership in order to buy a concert ticket?

No, an All Red membership is not required to buy a concert ticket at Anfield.

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Concerts

LH
I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

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Concerts

HC
Where are the disabled supporters tickets located within the stadium?

Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two personal assistants to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. More accessi

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Stadium and Facilities

HC
Where are the accessible toilets located at Anfield?

There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). Should you require the use of the changing places facilities, please inform our Disability team at the time of booking any match tickets. The

Knowledge base article

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Stadium and Facilities

LH
I am a committee member of an OLSC, how do I become the admin of an OLSC in ALL RED Rewards?

You will be approached by the LFC OLSC Relations Manager who will invite you to become the admin of the group. If you or one of your OLSC colleagues have not been invited yet, please contact the LFC OLSC Relations Manager. ​ You will need to register for ALL RED Rewards first and access it here, thi

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ALL RED Rewards for OLSC Committee Members

HC
Why aren't all academy and women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U23 and U18 games in a 'Premier League broadcast window' (when there's another game in the league being televised). Therefore we are restricted in the number of games we can show live during

under 18

under 23

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ALL RED Video Support

LH
Why am I getting an error message when I’m trying to add someone to my Friends & Family?

If you have already reached the maximum number of Friends & Family on your account, you will be unable to add anyone else and will receive an error message. ​ If you have not reached the maximum number of Friends & Family on your account, this will mean that the person you are trying to add has alre

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Friends & Family

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