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Payments and refunds with Klarna

We’re excited to have partnered with Klarna so you can shop now and pay later on the Official Liverpool FC Store site. ​ Placing an order using Klarna Here’s how it works: ​ Add products to your cart and select “Klarna” when you check out Enter a few personal details and you’ll know instantly if you

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What is Ticket Cash and how do I use it?

What is Ticket Cash and how do I get it? Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wal

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My Membership discount isn't being applied to my order - what should I do?

Please ensure your membership is linked to the correct retail account. See here: Membership Retail Discount For further enquiries please contact our Supporter Services Team — Contact Us

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I am a Member/Season Ticket Holder and I’m not receiving the email notifications about new issues of the eMagazine. How can I receive them to my inbox?

The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer ​ Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d

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How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Edit group info” you will have the option to edit group name, description, location name, loc

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I have already completed the Fan Update process, but I need to make a change. Can I use the Fan Update site again?

You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Us and a member of our team will be able to help.

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Ways to redeem Points in ALL RED Rewards

How do I redeem the benefits and rewards I've earned? ​ Once you have completed some tasks, you may have earned enough points to redeem some benefits & rewards. The benefits & rewards will be listed within the ALL RED Rewards area of the Official LFC website. You use your accumulated points to redee

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Can I bring a bag into St Helens Stadium?

Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium. ​

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I have released my seat for a game I now want to attend, what do I do?

If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.

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How can I add another trusted member of my OLSC to become an admin of the group and what can they do?

An Admin can invite Members to join, earn points as the group, accept Members into the group and promote others to also be Admins. ​ Please be certain that this user can be trusted and that their details are correct before giving them admin privileges. ​ 1. Log in to ALL RED Rewards and go onto your

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I am a disabled Season Ticket holder/Member. Can I return my seats via the Ticket Exchange?

​ Disabled Season Ticket holders and Members are able to return their tickets via the Ticket Exchange. Please visit http://www.liverpoolfc.com/tickets/ticket-exchange and follow the online Ticket Exchange release instructions. Alternatively, please phone the Disability team on 0151 264 2500. Please

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Travel information for St Helens Stadium

How do I get to St Helens Stadium?​ Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations?​ By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t

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How much will I receive if I return my seat for sale via the Ticket Exchange for a Premier League home game and it is resold?

Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket. When you return your seat, you can choose one of 2 options: Choose to have the funds transferred to your bank account.Choose to have the

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Season Ticket Finance FAQs

How to apply How do I apply for finance to pay for my Season Ticket? ​ Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What

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I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket?

Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Go to My Account to ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, click her

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How can I buy LFC Women's tickets?

Match-by-match tickets, Hat-Trick Pack tickets and Season Tickets for the 2025/26 season are available now. ​ Catch Liverpool FC Women at Anfield for: ​ • Everton – Season opener on 7 September • Manchester City – 12 October • Arsenal – Final game of the season on 17 May ​ Supporters can secure thei

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How do I sign up for the free trial of All Red Video?

Click ‘join now’ on All Red Video on the compare memberships page ​ You will be asked to Register or Log In ​ If you need to register, you will be asked for the following details: - First Name - Surname - Date of Birth - Gender - Email Address - Country - Password - Preferences ​ Following a success

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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About ALL RED Rewards

What is ALL RED Rewards? ​ ALL RED Rewards is where fans registered via the official LFC website or Official LFC App can find exclusive benefits just for being a fan. You can also earn extra benefits and rewards by regularly using the various features of the Official LFC App and website. Why have yo

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How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit https://www.liverpoolfc.com/fans/local-residents. .

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.