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I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

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Concerts

Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.

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Personalised Gifts and Souvenirs

What if I change my mind on the day?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. Unfortunately, if you do change your mind on the day, we would not be able to iss

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The Anfield Abseil

What type of evidence do you need to register as disabled?

You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).

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Concerts

Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

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Friends & Family

I can’t see my Credit Balance in the app. What do I do?

If you can’t see your match credits in the LFC Official App, try the following: Close and restart the app. Log out and back in again. Delete the app and reinstall it. If the issue persists, contact Supporter Services.

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LFC Official App

Where can I find Season Ticket Terms & Conditions?

Season Ticket terms and conditions can be found here.

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General

Where can we eat during our visit?

The Kop Bar Fans can make the most of The Kop Bar throughout the week, from burgers to salads and a special kids menu for young Reds. The Kop Bar is open 7 days a week from 09:00AM - 4:30PM (excluding match days) Can we bring our own food? You are very welcome to bring your own food & drink, but

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Facilities at Anfield

Can I buy a disabled supporter Season Ticket?

There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. Any further announcements will be made on our website.

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Access to Tickets

Are personalised items available to purchase in-store?

The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.

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Personalised Gifts and Souvenirs

How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. See the permitted aids we are able to store:

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Stadium and Facilities

I am an All Red Light member, can I also have an All Red Video membership?

You can have an All Red Light and a Video membership. If you want to upgrade from All Red Light to All Red Full to gain full seasonal access to All Red Video, you must request a refund within 14 days of purchasing your All Red Light membership.

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All Red

How can I watch a match without knowing the score?

If you want to watch the matches without knowing the score, you can go to our Spoiler-free Full Match Replays page and also get direct access to on demand Full Match replays of all Liverpool's men's games. N.B. This is currently only available on the website and not in the app.

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All Red Video Support

Where can I find the official Season Ticket Ownership Transfer Policy?

You can read the full policy on our website.

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Season Ticket Change of Ownership

How can I be sure I'm ordering from the Liverpool FC Official Store?

To protect yourself when shopping online: Check the domain name of the website you are shopping on. The only Liverpool FC Official Store is store.liverpoolfc.com. Compare the price of the item to the price on the Liverpool FC Official Store. If the price is significantly lower than the Liverpool FC

knock off

counterfeit

fraud

scam

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Products and Stock

Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

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Season Ticket Waiting List

Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. Wheelchair bays are available in 2 locations in the North Stand: Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

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Match Tickets

How do I update my address or contact details for the Waiting List?

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Season Ticket Waiting List

I'm having issues completing Fan Update, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.

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Fan Update

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User Guide

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HELP CENTRE

Search Results (370)

I’ve booked with Ticketmaster and need a PA, can you help?

Can I be confident that the quality of these third-party products matches what I expect from LFC?

What if I change my mind on the day?

What type of evidence do you need to register as disabled?

Why am I limited to 18 supporters on my Friends & Family List?

I can’t see my Credit Balance in the app. What do I do?

Where can I find Season Ticket Terms & Conditions?

Where can we eat during our visit?

Can I buy a disabled supporter Season Ticket?

Are personalised items available to purchase in-store?

How can I book a storage space for my mobility aid?

I am an All Red Light member, can I also have an All Red Video membership?

How can I watch a match without knowing the score?

Where can I find the official Season Ticket Ownership Transfer Policy?

How can I be sure I'm ordering from the Liverpool FC Official Store?

Why can’t I have multiple entries on the season ticket waiting list?

Where are accessible seats and wheelchair bays located at St Helens Stadium?

How do I update my address or contact details for the Waiting List?

I'm having issues completing Fan Update, who can I contact?

Email Us form(Copy)