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Renewal Payment Failed for All Red Video

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If yo

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How can I find out if my seat has been resold for a specific game?

You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.

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I've not received an invite to complete Fan Update, why?

Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please Contact Us via email or @LFCHelp on X.

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What photographic ID must I provide?

You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. ​ If you don't have a passport or driving licence, the Post Office PASS Card is an afford

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How do I get the eMagazine and what does it cost?

How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y

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How can you earn as a group on ALL RED Rewards?

Members of the groups can complete tasks to earn themselves and their group guaranteed rewards. ​ Working as a group, they will also compete against other OLSCs for an ultimate prize won by the winning OLSC. To see ways of earning: ​ 1. Go to your OLSC Homepage 2. Tap on ‘Earn’ 3. This will display

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What happens if there's bad weather?

We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due

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I am disabled – do I have to complete the LFC Fan Update process for my personal assistant too?

When invited disabled Members will need to complete the Fan Update process for their All Red account. For more information on when and how you will be contacted, see our article What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Any personal assistant accounts will not b

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

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How does Ticket Forwarding work for European away games?

Supporters wishing to nominate someone else to use their European away ticket will now need to ensure these supporters are on their Friends & Family list ​ Ticket Forwarding will be available on a trial basis for European away fixtures ​ Full details of the new trial will be shared via email ahead o

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Can I update my Friends & Family list during the 2025/26 season?

Yes, you are able to edit your registered Friends & Family list until ​September 1 2025, after which you'll only be able to add to your list if you've not reached the 18 person threshold. ​ ​

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GPay cannot be downloaded to your Android device

If your country does not allow GPay to be downloaded on your Android device, please attend the ticket office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card) Please no

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Travel information for St Helens Stadium

How do I get to St Helens Stadium?​ Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations?​ By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t

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Can I remove Friends & Family from my account after 1st September 2025?

No, from 1 September 2025, the option to remove Friends & Family members from any account will be suspended for the remainder of the season.

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What is Ticket Cash and how do I use it?

What is Ticket Cash and how do I get it? Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wal

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Season Ticket Auto Cup Scheme FAQs

Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2025/26 Season? ​ Yes, season ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to attend home cup matches. Where can I find detai

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How do I remove someone from my Friends & Family list?

Log in here , select ‘My Friends & Family’ Click the 3 dots next to the person you wish to remove. Select the ‘Remove’ option. Select ‘Remove User’. ​ Please note, as of 1 September 2025, the option to remove someone from your Friends & Family list is no longer available for the 2025/26 season.

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When will my All Red membership pack be dispatched?

Membership packs began being dispatched in June. Once your pack is dispatched you will receive an email to confirm this, and you can check the status of your membership pack here.

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How much will I receive if I return my seat for sale via the Ticket Exchange for a Premier League home game and it is resold?

Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket. When you return your seat, you can choose one of 2 options: Choose to have the funds transferred to your bank account.Choose to have the

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How will I be refunded if my seat is resold on the Ticket Exchange?

When you return your seat, you can choose one of 2 options. Choose to have the funds transferred to your bank accountChoose to have the funds stored within the 'Ticket Cash' option in My Account. Ticket Cash can be used against future online ticket purchases. Funds will be transferred to your chosen

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