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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

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I require parking, how can I book this?

There is limited parking available for concerts at Anfield. ​ To request a space, please contact the Disability team approximately 8 week before the concert date. ​ Please note, spaces are not guaranteed and where demand exceeds availaility, a ballot will take place.

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Will there be a photographer present on the day?

Our abseil team will be taking pictures of you as you start your abseil – any pictures taken will be available to view and purchase via a QR code on your wristband after your abseil, so you can make this once in a lifetime experience even more memorable. You can buy your photos online using the QR C

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Do I need an LFC All Red membership in order to buy a concert ticket?

No, an All Red membership is not required to buy a concert ticket at Anfield.

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What is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. ​ We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo

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What time should I arrive?

Participants should arrive 30 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expense

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Why am I being asked to complete Multi-Factor Authentication?

All fans who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

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What should I wear, and can I wear fancy dress?

Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh

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What happens if I don’t want to be added to someone else’s Friends & Family list?

For someone to be able to add you to their Friends & Family list, they must know your supporter ID and postcode or surname. If someone has added you to their list without your consent, please contact Supporter Services.

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I have purchased an All Red membership gift pack from retail, where do I redeem this voucher to activate my membership?

If you have bought an All Red membership gift pack from one of the Retail stores or the online store, and have received a voucher code inside of your gift pack to redeem, follow the steps below: ​ Click into the All Red membership compare page​ ​ Scroll to the very bottom of the page, where you will

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What type of evidence do you need to register as disabled?

​ You do not need supporting evidence in order to buy your ticket(s). ​ Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. ​ Please note - You have 48 hours to upload evidence following the purchase of y

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How will I be refunded if my seat is resold on the Ticket Exchange?

When you return your seat, you can choose one of 2 options. Choose to have the funds transferred to your bank accountChoose to have the funds stored within the 'Ticket Cash' option in My Account. Ticket Cash can be used against future online ticket purchases. Funds will be transferred to your chosen

Knowledge base article

Are disabled car park spaces provided with match tickets?

​There are a very limited amount of car parking spaces available in Stanley Park. If supporters would like a parking space, they'll need to request this at the time of booking their match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by

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Local General Ballot FAQs

For all information relating to the Local General Ballots, please see our dedicated hub and FAQs

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What is the minimum age at which I can attend a match on my own?

You must be 16 years old to attend without an adult with you.

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What are my retail discount benefits for season 2025/26?

If you are an All Red full, light or junior member or a men’s, women’s or hospitality season ticket holder, your benefits give you access to the following retail discount across the season. 10% discount in LFC official UK based stores and online Please note, there is a £200 discount cap across the s

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Student Information

We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has

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Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl

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European Away – Ticket Forwarding

Supporters are able to nominate another supporter to use their ticket using the ​Ticket Forwarding​ option, provided they are linked on their Friends & Family list. ​ When making a booking, supporters should assign tickets to each eligible supporter number as usual and choose one of the below option

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What is Ticket Cash and how do I use it?

What is Ticket Cash and how do I get it? Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wal

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