Official

Accepted

Unanswered

Advanced Filters

Search Results (305)

Relevance
Selected Relevance
I am having issues completing the Fan Update process, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email and they will get back to you to assist you further.

Knowledge base article

About ALL RED Rewards

What is ALL RED Rewards? ​ ALL RED Rewards is where fans registered via the official LFC website or Official LFC App can find exclusive benefits just for being a fan. You can also earn extra benefits and rewards by regularly using the various features of the Official LFC App and website. Why have yo

Knowledge base article

I have already completed the Fan Update process, but I need to make a change. Can I use the Fan Update site again?

You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Us and a member of our team will be able to help.

Knowledge base article

I currently have more than 18 Friends & Family linked to my account, what do I do?

Supporters who had more than 18 Friends and Family linked to their account were required to reduce the number of accounts linked to them by 1 September 2025. ​ After 1 September, any supporter who exceeds 18 Friends and Family on their account will have all of their Friends & Family removed automati

Knowledge base article

Members Ballot Seat Allocation

How does seat preferences work? ​ If you are successful in the ballot you will be allocated a seat based on your preferences. ​ If I register for the ballot along with other supporters in the same transaction, will we be allocated seats together if our ballot entry is successful? ​ Yes ​ If I regist

Knowledge base article

What is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. ​ We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo

Knowledge base article

GPay cannot be downloaded to your Android device

If your country does not allow GPay to be downloaded on your Android device, please attend the ticket office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card) Please no

Knowledge base article

What happens if my Auto Cup Scheme payment fails?

If your Auto Cup Scheme payment fails, your ticket will be reserved for a period of time and you will be contacted by email or SMS. You can then login and purchase your ticket. If you do not purchase a ticket for the match, you will be removed from that scheme. We are not able to attempt to take pay

Knowledge base article

Can I book a tour using a gift or experience voucher?

Can I book a tour using a gift voucher? ​ Eligible tour vouchers can be used to purchase your tour at Liverpool FC. Please click here to start your booking process. ​ You will need your voucher number, as well as pin number and product code, depending on the type of voucher and the issuer. ​ How can

Knowledge base article

I am an All Red Full member, how do I access All Red Video?

To access All Red Video as part of your All Red Full membership, you must have completed Single Sign On (SSO). ​ If you are a member but cannot access All Red Video then you probably have not completed SSO. ​ For more information on SSO and how to complete, please visit our ​SSO FAQ​. ​ You will be

Knowledge base article

Student Information

We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has

Knowledge base article

St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. ​ ​​​ ​ ​ The stadium will open 1.5 hours prior to kick-off. ​ Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. ​ Match programmes and limited LFCW Merchandise are

Knowledge base article

Local General Ballot FAQs

For all information relating to the Local General Ballots, please see our dedicated hub and FAQs

Knowledge base article

Scattering ashes at Anfield

We are sorry but the Club does not facilitate the scattering of ashes in or around Anfield Stadium. A specially designed garden area is now situated in the new Main Stand's public realm area on 97 Avenue. This quiet, intimate garden provides fans with a peaceful area to sit and reflect at the home o

Knowledge base article

Filming requests at LFC sites

If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed

Knowledge base article

Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl

Knowledge base article

Can I update my Friends & Family list during the 2025/26 season?

Yes, you are able to edit your registered Friends & Family list until ​September 1 2025, after which you'll only be able to add to your list if you've not reached the 18 person threshold. ​ ​

Knowledge base article

I have completed the Fan Update process; do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update has been submitted and is pending validation. After that we will review your submission. If we have any questions, we'll be in touch. Otherwise, we will approve your submission and send you an email co

Knowledge base article

I have requested to join, but not been accepted yet, what should I do?

Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.

Knowledge base article

Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was designed to give us more accurate and up-to-date information on who is using a season ticket to access Anfield, only one season ticket can now be registered per supporter. As a result, details on all applications for the season ticket waiting list must be

Knowledge base article

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.