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Where is my Anfield Forever stone located?

If you are unable to locate your Anfield Forever stone, please contact us and ensure you select the Visiting Anfield option, then Anfield Forever Stones. You'll need to provide your reference number that was sent via email at the time of purchase.

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How do I remove someone from my Friends & Family list?

Log in here , select ‘My Friends & Family’ Click the 3 dots next to the person you wish to remove. Select the ‘Remove’ option. Select ‘Remove User’. ​ Please note, as of 1 September 2025, the option to remove someone from your Friends & Family list is no longer available for the 2025/26 season.

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I have purchased hospitality tickets. How do I access the stadium?

Once the fixture date and time has been confirmed, your matchday NFC pass will be available to download within My Account. We will also notify you by email around a week before the match, and send instructions on how to download your NFC pass and how to distribute your other ticket(s) to your guests

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Can I book a tour on a Matchday?

Yes, we offer Match Day Tours on the day of a home match at Anfield*. ​ For details of inclusions, availability and pricing, please visit the Museum & Tours website. ​ Ticket(s) include entry to the interactive LFC Museum and the last entry into the museum is 1 hour before kick-off. ​ We recommend p

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Cashless payments at Anfield on matchdays

Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc

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How do I accept, reject or remove members of the OLSC group on ALL RED Rewards?

1. Log into ALL RED Rewards and go to your OLSC homepage. 2. Tap on your Members (where it states how many Members you have). This will take you to the list of your Members in your OLSC. 3. Tap on Requests, this will show you who has tried to join your OLSC. 4. Tap Accept to allow a fan into your OL

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I have bought Season 2026/27 membership and the address I’ve given for my pack delivery is incorrect, how do I update this?

Please contact Supporter Services as soon as possible and we can look into this for you. ​ The Address option within your A​ll R​​ed Account will not update the current season's pack address, this is for future seasons only.

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Which All Red Junior product will have access to the Mascot benefit?

All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. ​ The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. ​ These selections ar

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Is there a limit on how many times I can forward to the people in my Friends & Family list?

No, you can still forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family list . ​ The only changes are that the number of supporters linked to your Friends & Family list is now limited to 18 people, and each ticket can only be forwarded once per game.

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Why am I being asked to complete Multi-Factor Authentication?

All fans who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

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Are disabled car park spaces provided with match tickets?

​There are a very limited amount of car parking spaces available in Stanley Park. If supporters would like a parking space, they'll need to request this at the time of booking their match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by

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The 'download pass' button in my Ticketing account is greyed out

If you are a new season ticket holder or member the button will stay greyed out until a week or two before the first home Premier League match of the season. Please log in and download your pass at this time. You do not need to have it downloaded in order to buy tickets. It could also be greyed out

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Product Sale Update - Season 2025/26

Sales for All Red membership for Season 2025/26 have now concluded. You can register your interest for the All Red membership for Season 2026/27. We will send you an update via email once this has been made live. ​ If you are an existing member, you are still able to access content until 31st May 20

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I am an All Red Light member, can I also have an All Red Video membership?

You can have an All Red Light and Video membership. ​ If you want to upgrade from All Red Light to All Red Full to gain full seasonal access to All Red Video, you must request a refund within 14 days of purchasing your All Red Light membership

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What delivery options do you offer?

We offer a choice of Economy, Standard and Premium delivery options within the UK. Free economy UK delivery is available for orders over £80. We also offer collections from UPS Access Points and some of our Liverpool FC Club Stores. Estimated delivery costs, dates, as well as important information a

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How to reset your Membership password

Visit the log in page and click ‘forgotten password?’ under the password box. An email will be sent to your email with password reset steps to follow. If you have isses with resetting your password, contact our Supporter Services team.

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How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Add group locations” you will have the option to set a location name, address and an image. ​

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I require parking, how can I book this?

There is limited parking available for concerts at Anfield. ​ To request a space, please contact the Disability team approximately 8 week before the concert date. ​ Please note, spaces are not guaranteed and where demand exceeds availaility, a ballot will take place.

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.