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How do I accept, reject or remove members of the OLSC group on ALL RED Rewards?

1. Log into ALL RED Rewards and go to your OLSC homepage. 2. Tap on your Members (where it states how many Members you have). This will take you to the list of your Members in your OLSC. 3. Tap on Requests, this will show you who has tried to join your OLSC. 4. Tap Accept to allow a fan into your OL

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What content is available on the All Red Video connected TV apps?

The entire All Red Video catalogue can be accessed via the connected TV apps. The same account used to access content on the All Red Video website and mobile apps can be used on the TV apps. ​ This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 days a week, as wel

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I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

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LFC Forums Closure

When did LFC Forums close? ​ LFC Forums closed in June 2025. Why did LFC made the decision to close LFC Forums? ​ Liverpool FC is always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integ

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I have requested to join, but not been accepted yet, what should I do?

Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.

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How much is an All Red Video Subscription?

You can find the price of an All Red Video membership by clicking here or via the All Red Video mobile apps. You may also consider becoming an All Red Full member, which gives you seasonal benefits including access to All Red Video and ticket sales, among others – see here. ​ You can also register f

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I currently have more than 18 Friends & Family linked to my account, what do I do?

Supporters who had more than 18 Friends and Family linked to their account were required to reduce the number of accounts linked to them by 1 September 2025. ​ After 1 September, any supporter who exceeds 18 Friends and Family on their account will have all of their Friends & Family removed automati

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I am locked out of my account, how do I login?

If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact our Supporter Services Team .

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Why can't I forward my ticket?

1) Ticket Forwarding may be unavailable. ​Ticket Forwarding is usually made available approximately one week before each home game. Click here to see if it is available for the game you are trying to forward. ​ There are also times when you may not be able to access Ticket Forwarding in your account

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Are disabled car park spaces provided with match tickets?

​There are a very limited amount of car parking spaces available in Stanley Park. If supporters would like a parking space, they'll need to request this at the time of booking their match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by

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Downloading PDF tickets for selected away fixtures

There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use the Microsoft Sharepoint system to share these tickets with you. ​ If you're having problems following the instructions in the email, check these FAQs befor

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I don't agree with my position on the Waiting List - can I do anything about it?

The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.

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Members Ballot Seat Allocation

How does seat preferences work? ​ If you are successful in the ballot you will be allocated a seat based on your preferences. ​ If I register for the ballot along with other supporters in the same transaction, will we be allocated seats together if our ballot entry is successful? ​ Yes ​ If I regist

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How do I enter the ballot?

Click here to watch a video guide.

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How can I track my order?

For the latest updates on pre-order despatch dates, check the Announcements section. Checking the status of your order in My Account ​ You can track the progress of your order in My Account, in the My Orders section. Here's what the statuses mean: ​ Pending - your order has been accepted and is wait

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How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Add group locations” you will have the option to set a location name, address and an image. ​

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I want to take my disabled child to a match at Anfield, how do I get tickets?

Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information. Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents lis

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How do I remove someone from my Friends & Family list?

Log in here , select ‘My Friends & Family’ Click the 3 dots next to the person you wish to remove. Select the ‘Remove’ option. Select ‘Remove User’. ​ Please note, as of 1 September 2025, the option to remove someone from your Friends & Family list is no longer available for the 2025/26 season.

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Why aren’t all of my past purchases showing within my account?

The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act

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What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay and

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