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Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. ​ Wheelchair bays are available in 2 locations in the North Stand: ​​ Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

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On which platforms is All Red Video available?

In addition to the All Red Video website and mobile Apple & Android apps, All Red Video is also available on Amazon Fire TV, Android TV and Roku, allowing you to watch on-demand and live content, including the 24/7 LFCTV channel, directly on your TV. ​ Several Smart TV models have Amazon Fire TV, An

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If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

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How do I update my address or contact details for the Waiting List?

​Login to your acc​​ount to update your contact details.

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What happens if my preferences are not available?

When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.

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How do I select my supporters club as a member?

You can amend your Supporters Club attached to your All Red membership account by following these steps: ​ Log into your My Account.​​​ At the bottom via a drop down, Supporters Club is amendable. Click Update to save your changes.

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Can tickets purchased in the Young Adult area be posted on the Ticket Exchange or forwarded?

Tickets purchased in the Young Adult area can be posted on the Ticket Exchange and the original ticket holder will receive a refund if the ticket sells to another supporter. Only other Young Adult All Red members will be able to purchase these tickets via the Ticket Exchange. ​ Tickets purchased in

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What happens if I don’t want to be added to another supporters Friends & Family List?

For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. ​ If someone has added you to their list without your consent, please contact Supporter Services. ​

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Why has someone disappeared from my Friends & Family List?

This could be due to: ​ They have chosen to remove you from their Friends & Family List. Following the changes to Friends & Family for season 2025/26, some supporters had more than 18 accounts on their Friends & Family List and did not reduce this number before the deadline of 1 September 2025. As a

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Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

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Which tickets are each symbol eligible for?

When the Access Card team informs you of the symbols you are eligible for on your Access Card, the Club will translate that into your ticket eligibility. The below table is a guide to which tickets you will be eligible to purchase at a concessionary rate. ​ Ticketing Category Symbols Wheelchair user

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How do I request permission to film at Liverpool Football Club sites?

If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed

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The item I want is out of stock - is it coming back?

For Adidas kits, we get stock deliveries throughout the year. You can be among the first to know about re-stocks by following LFCRetail on X. We'll also put updates on the Online Store. ​ We often re-stock our own collections, so the best thing to do is check the Online Store regularly to see if the

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Will I be able to access a visual preview of my personalised name and/or message before purchase?

You are unable to review visual personalisation previews before checkout. ​ We are working hard to improve the customer experience and hope to introduce this and other features in the future.

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I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. ​ The team will review your upload attemp

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield or St Helens Stadium.

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I have purchased an All Red membership gift pack/voucher from the LFC shop, where do I redeem this voucher to activate my membership?

Go to the All R​​ed membership comparisons.​ Click register or login to redeem your voucher at the very bottom of the page. Once you are in your account, click back to the comparisons. Enter your voucher code* in the box and proceed to the checkout page, where the amount to pay will show as £0.00. C

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I can’t see my Credit Balance in the app. What do I do?

If you can’t see your match credits in the LFC Official App, try the following: ​ Close and restart the app. Log out and back in again. Delete the app and reinstall it. ​ If the issue persists, contact Supporter Services.

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My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the club confirming my Season Ticket has been renewed. What does this mean?

V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your Season Ticket purchase is not complete until V12 have accepted your finance application.

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How do I create an event?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Create event” you will have the option to set a title, description, location, date/time and a

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