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What photographic ID must I provide?

You must provide one of the following forms of photo ID: Passport. Driving license. Identity card, including the Post Office PASS Card. ​ Your ID must be valid (not expired) and will be subject to validation checks. ​ If you don't have a passport or driving licence, the Post Office PASS Card is an a

Knowledge base article

When do I need to pay for games if I enrol into an Auto Cup Scheme?

Liverpool Football Club will automatically charge your registered credit/debit card if and when any home cup fixtures arise, or a draw is confirmed. We will be able to confirm ticket prices once fixtures are confirmed. ​

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Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2026/27 Season?

Yes, full eligibility criteria will be announced ahead of the Auto Cup Scheme enrolment.

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If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: ​ Return your ticket to the Club using the Ticket Exchange​. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. ​ Please read the full details on our Season Ticket usage policy Every Seat, Every Game.

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When will the Young Adult area ballot registration dates be announced?

Registration dates will be published approximately two weeks in advance of each Premier League home fixture.

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Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

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When will my All Red membership pack be dispatched?

Membership packs began being dispatched in June. ​ Once your pack is dispatched, you will receive a confirmation email.

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Is St Helens Stadium cashless?

St Helens Stadium operates as a cashless venue, no cash payments are accepted.

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I have released my seat for a game I now want to attend, what do I do?

If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: ​ If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.

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When did the forums close?

Our forums closed in June 2025.

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Can I change seats after I've renewed my LFC Women's Season Ticket?

Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.

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Can I enter a ballot for disabled & non-disabled supporters in the same ballot entry?

Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.

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What’s the difference between an Access Card and Stadium Access Card?

An Access Card is issued and managed by Nimbus Disability, and is used as a way of communicating your access requirements across a wide range of events and venues across the UK and beyond. ​ The card will display a photo of the cardholder, an ID number, and any symbols that have been allocated to re

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What does 'Ineligible' mean on my ticket in the app?

In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. ​ For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.

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Will my current disabled supporter registration still be valid?

Existing registered supporters will be contacted directly with information about any transition arrangements and deadlines. ​ No supporter will lose access without being informed of the steps required. ​ Nimbus will inform you when your card is about to expire. The Club will update seasonally so you

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Why do I need to re-download my pass?

All Red members (Full, Light and Junior) are required to re-download a new NFC pass for 2026/27 to enhance ticket security.

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I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. ​ If you think we’ve got it wrong, contact Supporter Services.

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How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Edit group info” you will have the option to edit group name, description, location name, loc

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What if I change my mind on the day?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. ​ Unfortunately, if you do change your mind on the day, we would not be able to iss

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How do I transfer the ownership of my Season Ticket to a close family member?

Start the process to transfer the ownership of your Season Ticket. ​ Please ensure you review the policy requirements before submitting a request.

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