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Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.
Knowledge base article
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Personalised Gifts and Souvenirs
If you are unable to locate your Anfield Forever stone, please contact us and ensure you select the Visiting Anfield option, then Anfield Forever Stones. You'll need to provide your reference number that was sent via email at the time of purchase.
Anfield Forever Stones
Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. If so, items can be returned to us by following our standard returns process.
Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, contact Supporter Services.
Fan Update
Please go back to the message and re-enter the URL into your browser and it should appear. If you are still having difficulties, please follow the other process on how to join the group.
Official Liverpool Supporters Club (OLSC) Members
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.
Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.
You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
When your seat is resold, you can choose from one of 2 options for the funds: Deposited into your back account.Stored within Ticket Cash in My Account. Ticket Cash can only be used for future online ticket purchases. Funds will be transferred to your chosen refund method within 10 days of the match
Ticket Exchange and Ticket Cash
Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wallet linked to your Ticketing Account. Y
We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so
LFC Forums
Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter
Our forums closed in June 2025.
We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.
The terms and conditions for the Anfield Abseil can be viewed on our website or by clicking here. Below is a brief summary of the key points of our Terms & Conditions. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (
The Anfield Abseil
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. The form to request a ticket to be returned to the sender is available in your My Account. Requests will be reviewed within 24 wor
Ticket Forwarding
No, an All Red membership is not required to buy a concert ticket at Anfield.
Concerts
