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Can I enter the ballot for a Junior alone?

Juniors must be accompanied by an Adult, Over 65 or a Young Adult. ​ A minimum of 1, or a maximum of 2 juniors per adult is required. ​ Juniors who enter the ballot alone will be automatically unsuccessful in the ballot.

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I am having issues completing the Fan Update process, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email or live chat.

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Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile. ​ ​

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I Am an All Red Member, How Do I Access All Red Video?

Go to the All ​​Red video homepage. Click Log In in the top right corner. Log in to your A​ll R​​ed Account.​​​ ​To access All Red Video as part of your All Red membership, you must have completed Single Sign On (SSO).

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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What happens if my seating preferences are not available?

If you’re happy to be allocated a seat in an alternative area in the event your preferred areas aren’t available, please ensure Allocate me seats in any area is switched on. The toggle should be green. ​ To be allocated seats only in your preferred areas, swtich this option off. The toggle should be

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How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

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Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

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Anfield Abseil Terms & Conditions

Here's a summary of the key points of our Terms & Conditions. You can view the full terms here. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (e.g. for health and safety reasons or a late change of matchdays) to suspe

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If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.

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I don’t have any of the valid ID documents required, what do I do?

First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.

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How do seat preferences work?

If you are successful in the ballot you will be allocated a seat based on your preferences. ​ If you register for the ballot along with other supporters in the same transaction, you will be allocated seats together if your ballot entry is successful. If you registered with other supporters, you can

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How can I make sure I am allocated seats in the dedicated Family Area if I am successful?

You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. ​ This way, if you are successful, you will only be allocated seats in your preferred area.

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How will I get the discounts in LFC Retail stores and Museum & Tour centre?

To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.

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How do I get the eMagazine and what does it cost?

How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y

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Can I enter the ballot alone or with different supporters on my Friends & Family List for each fixture?

Yes, you can choose to enter the ballot alone or with up to 3 additional eligible supporters on your Friends & Family List for each game. The supporters do not have to be the same for each fixture you are registering for.

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How do I change my password for the ticketing system?

Login here, go to ‘Personal Details’ and click ‘Change Password’. If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons: Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within t

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What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay and

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What happens if I am successful in the ballot, but my payment fails?

If payment is attempted but declined by your bank, the system will automatically move on to the next ballot entry and we will be unable to allocate tickets to you and those you entered the ballot with. In this instance, you will see a cancelled reservation in the Reservations section of My Account.

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