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How is the Waiting List organised?

The list is ordered chronologically and those who have been on the list the longest will be offered a Season Ticket first.

Knowledge base article

Will I be able to use the Ticket Exchange this season if I am unable to attend some games?

Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. ​ There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.

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What is the difference between an LFCTV and All Red Video subscription?

LFCTV subscription is through Sky or Virgin enables you to watch the LFCTV channel on your TV. For more information on subscribing to the LFCTV channel click here . ​ All Red Video is an online subscription which is accessed via your PC or mobile device. For more information on subscribing to All Re

Knowledge base article

How do I buy a ticket that has been returned to the Ticket Exchange?

Supporters can buy any tickets that have been returned by other supporters through our Ticket Exchange. Tickets are available on a first-come, first-served basis. Here's how to check availability and buy any available tickets: How to see when Ticket Exchange is open for a match Check the table at th

Knowledge base article

How does Ticket Forwarding work for European away games?

Supporters wishing to nominate someone else to use their European away ticket will now need to ensure these supporters are on their Friends & Family list ​ Ticket Forwarding will be available on a trial basis for European away fixtures ​ Full details of the new trial will be shared via email ahead o

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How will I access the stadium if I do not have a compatible smartphone?

Download your pass to a Friend or Family member's smartphone ​ Best option for children, or for adults regularly sitting with a Friend & Family member ​ If you sit next to a member of your Friends & Family , they can download your NFC Pass to their device if you are accompanying them to the match. T

Knowledge base article

I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

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Am I able to transfer my seat to someone else if I cannot make it to a game, and how do I do this?

1. Can I transfer my seat, and what are the rules? ​ Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding. Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps

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What packaging will my LFC order arrive in?

Please note that LFC Retail cannot guarantee what specific packaging your LFC order will arrive in. Therefore your parcel may arrive in red, branded LFC packaging.

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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Can I edit my order instead of cancelling?

Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.

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Cashless payments at Anfield on matchdays

Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc

Knowledge base article

Is storage available for mobility aids?

Yes, there is limited availability for mobility aid storage. ​ These cannot be booked in advance and are available on a first-come, first-serve basis. ​ Please visit the Ticket Office on the day of the concert to book your space.

Knowledge base article

I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

Knowledge base article

Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl

Knowledge base article

How do I change my password for the ticketing system?

Login here, go to ‘Personal Details’ and click ‘Change Password’. If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons: Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within t

Knowledge base article

Downloading PDF tickets for selected away fixtures

There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use the Microsoft Sharepoint system to share these tickets with you. ​ If you're having problems following the instructions in the email, check these FAQs befor

Knowledge base article

LFCTV Subscription Information

You can subscribe to LFCTV on Sky if you live in the UK or Ireland, and also on Virgin Media if you are in the UK by contacting your service provider. ​ If you are overseas then access to the channel is available online via the club's video on-demand service All Red Video. ​ The subscription costs £

Knowledge base article

What is LFC Fan Update, why is the Club doing it, and who needs to complete it?

Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter

Knowledge base article

Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile. ​ ​

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