Official

Accepted

Unanswered

Advanced Filters

Search Results (340)

Relevance
Selected Relevance
Can tickets purchased in the Young Adult area be posted on the Ticket Exchange or forwarded?

Tickets purchased in the Young Adult area can be posted on the Ticket Exchange and the original ticket holder will receive a refund if the ticket sells to another supporter. Only other Young Adult All Red members will be able to purchase these tickets via the Ticket Exchange. ​ Tickets purchased in

Knowledge base article

How can I purchase tickets in the dedicated Young Adult area for Premier League home fixtures if I’m not eligible for the 13+ All Red ticket sale?

Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. ​ All Young Adult All Red members can apply for these fixtures on a ma

Knowledge base article

Why aren’t all of my past purchases showing within my account?

The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act

Knowledge base article

What if I change my mind on the day?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. ​ Unfortunately, if you do change your mind on the day, we would not be able to iss

Knowledge base article

Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

Knowledge base article

How do I return my seat via the Ticket Exchange?

Ticket Exchange is available for Premier league matches only. Please click here and follow the Ticket Exchange instructions. The cost of your match ticket can be returned to you in two ways: UK bank transfer ​Ticket cash If you have a ticket for a cup match that you are unable to attend you can use

Knowledge base article

Can I forward an adult ticket to a concession and vice versa?

Yes, you can forward a ticket to eligible supporters on your Friends & Family list, who have either an All Red Membership or General Admission pass for 2025/26, and do not have a ticket on their account for the fixture being forwarded. ​

Knowledge base article

I have released my seat for a game I now want to attend, what do I do?

If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.

Knowledge base article

What happens if I don't complete Fan Update?

If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw

Knowledge base article

Can I watch Live Games on All Red Video?

Like other club channels, All Red Video is not permitted to broadcast live first team games on the website, mobile or TV apps as match coverage is restricted by broadcast regulations. This includes Premier League fixtures and all other competitive competitions. We do, however, screen live various ac

Knowledge base article

Who is eligible to purchase tickets in the young adult area?

All Red members aged 17 to 24.

Knowledge base article

How is the Waiting List organised?

The list is ordered chronologically and those who have been on the list the longest will be offered a Season Ticket first.

Knowledge base article

On Which Platforms Is All Red Video Available?

In addition to the All Red Video website and mobile Apple & Android apps, All Red Video is also available on Amazon Fire TV, Android TV and Roku, allowing you to watch on-demand and live content, including the 24/7 LFCTV channel, directly on your TV. ​ Several Smart TV models have Amazon Fire TV, An

Knowledge base article

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

Knowledge base article

What time do the mobility aid storage pods open & close?

Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.

Knowledge base article

What is Ticket Cash and how do I use it?

What is Ticket Cash and how do I get it? Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wal

Knowledge base article

Getting a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity.

In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds: Refund procedure by ticket type General Admission/M

Knowledge base article

Can I enter the ballot for a Junior alone?

Juniors must be accompanied by an Adult, Over 65 or a Young Adult. ​ A minimum of 1, or a maximum of 2 juniors per adult is required. ​ Juniors who enter the ballot alone will be automatically unsuccessful in the ballot.

Knowledge base article

I am having issues completing the Fan Update process, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email or live chat.

Knowledge base article

Can I have my ticket forwarded back to me?

In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. ​ The form to request for a ticket to be returned to the sender will be available via their Ticketing Account. They can click here to

Knowledge base article

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.