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Can I get a refund for my additional costs (travel, accommodation, etc.)?

In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: ​General Admission ticket Condition

Knowledge base article

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Refunds

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Are match credits earned when purchasing hospitality tickets for Premier League home fixtures?

Match credits will not be awarded for hospitality tickets for Premier League home fixtures.

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Premier League Home Credit Changes

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Will my current disabled supporter registration still be valid?

Existing registered supporters will be contacted directly with information about any transition arrangements and deadlines. ​ No supporter will lose access without being informed of the steps required. ​ Nimbus will inform you when your card is about to expire. The Club will update seasonally so you

Knowledge base article

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Registering your Access Requirements

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Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

Knowledge base article

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Personalised Gifts and Souvenirs

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Where can I find the official Season Ticket Ownership Transfer Policy?

You can read the full policy on our website.

Knowledge base article

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Season Ticket Change of Ownership

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I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

Knowledge base article

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Renewals

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Where can I find details about joining the Auto Cup Schemes, including eligibility criteria?

You can read more details on the scheme and eligibility criteria. When you renew your season ticket online, the system will show you the schemes you are eligible to enrol into during the Season Ticket renewal period.

Knowledge base article

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ST Auto Cup Scheme

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What time do the mobility aid storage pods open and close?

Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.

Knowledge base article

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Stadium and Facilities

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Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2026/27 Season?

Yes, full eligibility criteria will be announced ahead of the Auto Cup Scheme enrolment.

Knowledge base article

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ST Auto Cup Scheme

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Is there somewhere to keep my belongings?

There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.

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The Anfield Abseil

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What size bag can I bring into the stadium?

For safety and security purposes, ONLY the following bags are permitted entry into the stadium: ​ Small handheld bag which does not exceed A5 size (148.5 x 210 mm / 5.8 x 8.3 inches). LFC retail store clear carrier bag containing store purchases only. ​ Oversized bags larger than A5 will only be per

Knowledge base article

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Stadium & Facilities

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What if I change my mind on the day?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. ​ Unfortunately, if you do change your mind on the day, we would not be able to iss

Knowledge base article

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The Anfield Abseil

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield or St Helens Stadium.

Knowledge base article

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Stadium & Facilities

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What do I do if my renewal payment failed for All Red Video?

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. ​ If

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All Red Video Subscription Support

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Why aren't all Academy and women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a Premier League broadcast window (when there's another game in the league being televised). ​ We are restricted in the number of games we can show live during the season

under 18

under 23

Knowledge base article

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All Red Video Support

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What content is available on the All Red Video connected TV apps?

The entire All Red Video catalogue can be accessed via the connected TV apps. The same account used to access content on the All Red Video website and mobile Apple & Android apps can be used on the TV apps. ​ This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 day

Knowledge base article

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All Red Video - Connected TV Apps

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On which platforms is All Red Video available?

In addition to the All Red Video website and mobile Apple & Android apps, All Red Video is also available on Amazon Fire TV, Android TV and Roku, allowing you to watch on-demand and live content, including the 24/7 LFCTV channel, directly on your TV. ​ Several Smart TV models have Amazon Fire TV, An

Knowledge base article

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All Red Video - Connected TV Apps

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How do I sign up for the free trial of All Red Video?

Go to the All R​​ed membership comparisons.​​ Click Join now.​​ ​Click Add to basket. Click Proceed to checkout. Log in to your My Account or register. Follow the prompts to enter your payment details. This is required for future monthly payments.

Knowledge base article

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All Red

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Can I watch live games on All Red Video?

Like other club channels, All Red Video is not permitted to broadcast live first team games on the website, mobile or TV apps as match coverage is restricted by broadcast regulations. This includes Premier League fixtures and all other competitive competitions. We do screen live various academy game

Knowledge base article

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All Red Video Support

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