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The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.
Knowledge base article
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Personalised Gifts and Souvenirs
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.
Official Liverpool Supporters Clubs Committee (OLSC) Admins
There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review.
Premier League Home Credit Changes
You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
Digital gift cards can be redeemed against our entire personalised product catalogue.
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
As standard, dispatch and delivery lead times are slightly longer on personalised products. Additional time is required to process personalisation requests, particularly during busy trading periods. Standard lead time for our personalised product catalogue is up to 10 business days. Third party fu
In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: General Admission ticket Condition
Refunds
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
To register your access requirements, you firstly need to obtain an Access Card/LFC Digital Access Pass, if you don’t already have one. The Access Card application process for new registrations can take up to 21 days at the point of submission however you can check the Nimbus application processin
Registering your Access Requirements
Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.
Go to the All Red membership comparisons. Click register or login to redeem your voucher at the very bottom of the page. Once you are in your account, click back to the comparisons. Enter your voucher code* in the box and proceed to the checkout page, where the amount to pay will show as £0.00. C
Purchase and Renewal
You can apply for a free Liverpool FC Digital Access Pass specifically for use with the Club. Your ID number is emailed to you by the Access Card team at Nimbus Disability once your application has been reviewed by them. You do not need to purchase a full Access Card to register your access requir
If the card has changed but the bank account or credit card account remains the same, payment should automatically be made into the account without any intervention needed.
Match credits will not be awarded for hospitality tickets for Premier League home fixtures.
Existing registered supporters will be contacted directly with information about any transition arrangements and deadlines. No supporter will lose access without being informed of the steps required. Nimbus will inform you when your card is about to expire. The Club will update seasonally so you
Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.
You can read the full policy on our website.
Season Ticket Change of Ownership
If you’re not happy with the symbols you have qualified for on your Access Card/LFC Digital Access Pass, you can appeal this with the Access Card Team. Please read their Appeals Policy and Procedure for guidance on this process. The Club cannot influence the decision made by the Access Card team.
If you already have an Access Card, you will not need to renew or apply again, unless your card has expired. To register your access requirements with the Club, you need to link your access requirements with the Club. Please provide your Access Card number alongside the email address & Supporter I
