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If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. ​ For example, if the men's first team do not have any FA

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I don't agree with my position on the Waiting List - can I do anything about it?

The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.

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What is my Credit Balance?

Your Credit Balance is made up of match credits earned in previous seasons and determines your eligibility to buy or register for General Admission tickets for men’s games. ​ Match credits will only count towards your eligibility if you: Hold a current Season Ticket or an All Red Full, Light or Juni

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Will I be able to use the Ticket Exchange this season if I am unable to attend some games?

Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. ​ There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.

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Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

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Is there a limit on the number of supporters that I can be linked with for season 2026/27?

Yes, you are permitted to have up to 18 registered supporters on your Friends & Family List. ​ You can edit your registered supporters until 1 September 2026, after which you are unable to remove from your list, and only those with less than 18 registered supporters will be able to add to their list

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I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

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Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. ​ For any Club statements or news about Hillsborough, please refer to our news page.

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Can I have my forwarded ticket returned back to me?

In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. ​ The form to request a ticket to be returned to the sender is available in your My Account. ​ Requests will be reviewed within 24 wor

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How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Manage members” you are able to search for members by name, remove them from the group, but a

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Can I bring a bag into St Helens Stadium?

Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium. ​

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Can I change seats after I've renewed my LFC Women's Season Ticket?

Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.

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What happens if my preferences are not available?

When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.

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Travel information for St Helens Stadium

How do I get to St Helens Stadium?​ Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations?​ By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t

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I have released my seat for a game I now want to attend, what do I do?

If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: ​ If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.

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What happens if I am successful in the ballot, but my payment fails?

If payment is attempted but declined by your bank, the system will automatically move on to the next ballot entry and we will be unable to allocate tickets to you and those you entered the ballot with. In this instance, you will see a cancelled reservation in the Reservations section of My Account.

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. ​ ​​​ ​ ​ The stadium will open 1.5 hours prior to kick-off. ​ Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. ​ Match programmes and limited LFCW Merchandise are

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Why do you need photo ID?

Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. ​ Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.

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The item I want is out of stock - is it coming back?

For Adidas kits, we get stock deliveries throughout the year. You can be among the first to know about re-stocks by following LFCRetail on X. We'll also put updates on the Online Store. ​ We often re-stock our own collections, so the best thing to do is check the Online Store regularly to see if the

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.