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We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc
Knowledge base article
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Complaints, Suggestions and Thank Yous
If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.
Ticket Exchange & Ticket Cash
If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email or live chat.
Fan Update
Click here and enter your email and password, once logged in you can update your address and contact details.
Season Ticket Waiting List
Photo ID will help us to prove that the person who completes the LFC Fan Update process is the named ticket account holder. Once the LFC Fan Update process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.
Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.
Concerts
Unfortunately, personal assistant tickets are only available when bought through the club directly.
You can login or logout at any time by clicking on the account icon on the top right corner of your TV. You can also login by clicking to play a video that requires an ALL RED account (which you can identify by the label “Registered Users”) or a video that requires a All Red Video subscription (th
All Red Video - Connected TV Apps
All Red Videocontent can be accessed via the connected TV apps. The same account used to access registered or subscriber content on the All Red Video website and mobile apps can be used on the TV apps. This includes a live stream of ALL RED Video, the club's official TV channel, 24 hours a day, 7 da
You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an afford
There is limited parking available for concerts at Anfield. To request a space, please contact the Disability team approximately 8 week before the concert date. Please note, spaces are not guaranteed and where demand exceeds availaility, a ballot will take place.
Once the fixture date and time has been confirmed, your matchday NFC pass will be available to download within My Account. We will also notify you by email around a week before the match, and send instructions on how to download your NFC pass and how to distribute your other ticket(s) to your guests
NFC Tickets & Stadium access
Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please Contact Us via email or @LFCHelp on X.
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.
No, you can still forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family list . The only changes are that the number of supporters linked to your Friends & Family list is now limited to 18 people, and each ticket can only be forwarded once per game.
Friends & Family
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, loc
ALL RED Rewards for OLSC Committee Members
Season Ticket terms and conditions can be found here.
Season Ticket Renewals
A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.
Match day
To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.
Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only Liverpool FC Official Store is https://store.liverpoolfc.
knock off
counterfeit
fraud
scam
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Products and Stock
