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HC
Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. Please note, all of our home match commentary is conducted in house.

Knowledge base article

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Match day

LH
Is there a limit to how many home Premier League or Cup match tickets I can forward in a season?

No, there is no limit however, if you are a Season Ticket holder you will need to comply with the new 'Every Seat Every Game' policy.

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Ticket Distribution

HC
Can I bring a bag into St Helens Stadium?

Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium. ​

Knowledge base article

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Match Day

HC
How do I get the eMagazine and what does it cost?

How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y

Knowledge base article

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ALL RED Rewards

HC
How can I work at LFC?

When any job opportunities arise they are posted on our website. ​ To apply for any of the roles you will need to register on the relevant website and apply through the link on the role you are interested in. Any email/postal applications directly to the club cannot be processed. If you have any fur

vacancies

careers

career

student

+2

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Club & Corporate Information

LH
I am disabled – do I have to complete the LFC Fan Update process for my personal assistant too?

Disabled Members will need to complete the Fan Update process for their Official LFC Membership when we invite them to. For more information on when and how you will be contacted, see our article What is LFC Fan Update , why is the Club doing it, and who needs to complete it? Any personal assistant

Knowledge base article

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Fan Update

HC
I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

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Complaints, Suggestions and Thank Yous

LH
I have applied for a UK Citizen Card but I am experiencing difficulty with the process.

If you are experiencing issues or delays with your Citizen Card application, please keep us informed on the status of your application if you think you may miss the Fan Update completion deadline. You can view estimated timescales for how long applications usually take to be processed here.

Knowledge base article

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Fan Update

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

LH
On which platforms is All Red Video available?

In addition to the All Red Video website and mobile Apple & Android apps, All Red Video is now also available on Amazon Fire TV, Android TV and Roku, allowing you to watch on-demand and live content, including the 24/7 LFCTV channel, directly on your TV. ​ Several Smart TV models have Amazon Fire TV

Knowledge base article

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All Red Video - Connected TV Apps

HC
How will I get the discounts in LFC Retail stores and Museum & Tour centre?

To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.

Knowledge base article

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NFC Tickets & Stadium access

LH
Why are the club now limiting the number of friends & family I can have?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent ticketing surveys and in line with the club's ticketing principles.

Knowledge base article

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Friends & Family

HC
Where can I find Season Ticket Terms & Conditions?

Season Ticket terms and conditions can be found here.

Knowledge base article

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Season Ticket Renewals

LH
Why am I being asked to complete Multi-Factor Authentication?

All fans who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

Knowledge base article

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Multi-Factor Authentication

HC
How much is an All Red Video Subscription?

You can find the price of a All Red Videosubscription by clicking here or via the All Red Video mobile apps. You can also register for All Red Essentials for access to the free content and live match audio commentary.

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ALL RED Video Subscription Support

LH
How do I sign up for the free trial of All Red Video?

Click ‘join now’ on All Red Video on the compare memberships page ​ You will be asked to Register or Log In ​ If you need to register, you will be asked for the following details: - First Name - Surname - Date of Birth - Gender - Email Address - Country - Password - Preferences ​ Following a success

Knowledge base article

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Purchase and Renewal

HC
Season Ticket Auto Cup Scheme FAQs

Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2025/26 Season? ​ Yes, season ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to attend home cup matches. Where can I find detai

Knowledge base article

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Season Ticket Renewals

LH
Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile. ​ ​

Knowledge base article

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Stadium and Facilities

LH
What time do the mobility aid storage pods open & close?

Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.

Knowledge base article

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Stadium and Facilities

LH
I have bought season 2025/26 membership, the address I’ve given for my pack delivery is incorrect, how do I update this?

Please contact our Supporter Services as soon as possible and they will be able to look into this for you. ​ PLEASE NOTE: The ‘delivery address’ option within members’ area, will not update this season's packs address, this is for future seasons only. You would need to contact Supporter Services reg

Knowledge base article

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Managing Your Details

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