HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
Knowledge base article
•
Match Tickets
Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.
Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.
Ticket Exchange and Ticket Cash
Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. For
Multi-Year Loyalty (MYL)
Our forums closed in June 2025.
LFC Forums
All Red members and Season Ticket holders with a stadium access card will not need new cards for season 2026/27. Their existing card will remain active provided they have renewed by 14 Aug 2026.
NFC Tickets & Stadium Access
As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th
Season Ticket Waiting List
In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.
Match Credits
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .
Anfield Residents Liaison
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
Personalised Gifts and Souvenirs
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
Once logged in, tap on the Supporters Club icon. If it does not already appear, search for your OLSC. The name will be OLSC and then the location of your Club. Once found tap on the OLSC. Tap on Request to Join Group. Your request will then be waiting to be verified by the admins of your OLSC. Once
Official Liverpool Supporters Club (OLSC) Members
A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits
Yes, there are two options available to you: Return your ticket to the Club using the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. Please read the full details on our Season Ticket usage policy Every Seat, Every Game.
Usage Policy
If you wish to use the club name, crest, logo or any other Liverpool Football Club image on a commercial product, please forward your request to licensing@liverpoolfc.com. If you have a request to use the crest, logo or any other image or content on an individual basis then please email brand.protec
Fan Mail & Special Requests
Unfortunately, we are unable to have cards signed by the players for special occasions, as priority is given to charitable causes.
There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.
The Anfield Abseil
Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.
It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.
Fan Update
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
