HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st
Knowledge base article
•
The Anfield Abseil
We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view in HD you will need to have higher download speeds. As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view. If you are experiencing
All Red Video Support
Unfortunately, we are unable to have cards signed by the players for special occasions, as priority is given to charitable causes.
Fan Mail & Special Requests
Adidas kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own collections, so the best thing to do is check the Online
Products and Stock
How do I apply for finance to pay for my Season Ticket? Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What information d
Season Ticket Renewals
Yes, there are two options available to you: Return your seat for re-sale via the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. Please read full details on our new Season Ticket usage policy ‘Every Seat, Every Game’ which has been introdu
The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a 'Premier League broadcast window' (when there's another game in the league being televised). Therefore we are restricted in the number of games we can show live durin
under 18
under 23
Yes, you can forward a ticket to eligible supporters on your Friends & Family List, who have either an All Red membership or General Admission NFC pass, and do not have a ticket on their account for the fixture being forwarded.
Ticket Forwarding
There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). Should you require the use of the changing places facilities, please inform our Disability team at the time of booking. They will endeavour
Stadium and Facilities
To update the LFC Official App: Visit your app store. Select Manage apps and device for Android or Updates for iOS. You'll be able to see any outstanding app updates.
LFC Official App
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If
All Red Video Subscription Support
LFCTV subscription is through Sky or Virgin enables you to watch the LFCTV channel on your TV. Read more information on subscribing to the LFCTV channel. All Red Video is an online subscription which is accessed via your PC or mobile device. Read more information on subscribing to All Red Vid
You can subscribe to LFCTV on Sky if you live in the UK or Ireland, and also on Virgin Media if you are in the UK by contacting your service provider. If you are overseas then access to the channel is available with All Red Video. Find out more information on watching LFCTV with Sky or Virgin Medi
If you have already reached the maximum number of supporters on your Friends & Family List, you will be unable to add anyone else and will receive an error message. If you have not reached the maximum number of supporters on your Friends & Family List, this will mean that the person you are trying
Friends & Family
We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc
Complaints, Suggestions and Thank Yous
Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.
Match Day
It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters who come to Anfield. Flag Policy Commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less than 1m long) will be allow
Stadium & Facilities
Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. All Young Adult All Red members can apply for these fixtures on a ma
Young Adult Area
There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use Microsoft Sharepoint to share these tickets with you. If you open your ticket link from a phone with OneDrive installed, your phone might open OneDrive
Away Tickets
There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en
