HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
If you have received an email inviting you to complete Fan Update but cannot access the site, or you have not received an email but think you should have, please Contact Us via email or @LFCHelp.
Knowledge base article
•
Fan Update
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update has been submitted and is pending validation. After that we will review your submission. If we have any questions, we'll be in touch. Otherwise, we will approve your submission and send you an email co
Due to the broadcasting rights for Carabao Cup matches, we are unable to broadcast any highlights of the match to international (Non-UK) supporters until midnight on the day after the match. i.e. Midnight on Wednesday for a Tuesday match.
ALL RED Video Support
You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. Please note - You have 48 hours to upload evidence following the purchase of y
Concerts
If you have bought an All Red membership gift pack from one of the Retail stores or the online store, and have received a voucher code inside of your gift pack to redeem, follow the steps below: Click into the All Red membership compare page Scroll to the very bottom of the page, where you will
Purchase and Renewal
You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an afford
The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl
Complaints, Suggestions and Thank Yous
In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds: Refund procedure by ticket type General Admission/M
General Ticketing FAQs
Overview of Fan Update There are 4 steps to complete Fan Update, and it will take approximately 5 minutes: 1.Login to Fan Update and check the key details we hold for you 2.Capture your photo ID 3.Confirm your personal details and contact information 4.We’ll validate your Fan Update submission a
You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Us and a member of our team will be able to help.
Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket. When you return your seat, you can choose one of 2 options: Choose to have the funds transferred to your bank account.Choose to have the
Ticket Exchange & Ticket Cash
There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon entr
Stadium & Facilities
Yes, we have accessible seating in multiple locations around the stadium.
Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only Liverpool FC Official Store is https://store.liverpoolfc.
knock off
counterfeit
fraud
scam
+4
Products and Stock
When will LFC Forums close? LFC Forums will close at 9am on Tuesday 3rd June 2025. Why have LFC made the decision to close LFC Forums? Liverpool FC is always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technolog
LFC Forums
If you have bought an All Red membership voucher from one of the Retail stores or the online store, and have received a voucher code only in the post to redeem, follow the steps below: Click into the All Red membership compare page Click ‘Join Now’ on the product you’ve purchased in retail Cl
Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information. Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents lis
Adidas kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own collections, so the best thing to do is check the Online
Due to the new mandate where credits require a "credit authorisation" the credited funds are "held" in a pending state until the credit is processed. The refund amount is not removed from your account, but is waiting to be added instead. Since this mandate is fairly new, some of the mapping is confu
Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two personal assistants to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. More accessi
Stadium and Facilities
