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Is payment taken when registering for the All Red ticket ballot?

No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. ​ If you are successful for one or more fixtures, payment will be taken for those fixtures in a

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Where can I find the Anfield Abseil Terms & Conditions?

The terms and conditions for the Anfield Abseil can be viewed on our website or by clicking here. ​ Below is a brief summary of the key points of our Terms & Conditions. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (

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Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

No, V12 Finance can only offer finance to UK residents.

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What can I see on the tour?

On the LFC Stadium Tour, you will: ​ Enjoy epic views of the pitch and city landscape from the top level of the Main Stand Visit the state-of-the-art Home Team dressing room Practice your interview technique in the Press Room Pass under the This Is Anfield sign Take a spine-tingled walk down the Pla

tour itinerary

included in tour

tour contents

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Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

No, unfortunately this is not possible.

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What type of evidence do you need to register as disabled?

You do not need supporting evidence in order to buy your ticket(s). ​ Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. ​ You have 48 hours to upload evidence following the purchase of your ticket(s). ​

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Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc

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The item I want is out of stock - is it coming back?

For Adidas kits, we get stock deliveries throughout the year. You can be among the first to know about re-stocks by following LFCRetail on X. We'll also put updates on the Online Store. ​ We often re-stock our own collections, so the best thing to do is check the Online Store regularly to see if the

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Can I modify or cancel a ballot entry once it has been submitted?

You can make the following changes before the closing date as advertised: ​ Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details ​ Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.

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Can I return personalised items?

Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. ​ If so, items can be returned to us by following our standard returns process.​

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Why do you need photo ID?

Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. ​ Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.

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How do I edit or cancel my ballot application once it's submitted?

Visit the ballots page. Click Edit. Click the three dots next to the relevant fixture and then click Edit again. You’ll be able to amend your preferred areas, the price you’re happy to pay as well as the number of tickets and the people you are applying with. Once you’ve saved your application, clic

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How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Edit group info” you will have the option to edit group name, description, location name, loc

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What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

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How do I submit a request to use the Club crest or logo?

If you wish to use the club name, crest, logo or any other Liverpool Football Club image on a commercial product, please forward your request to licensing@liverpoolfc.com. If you have a request to use the crest, logo or any other image or content on an individual basis then please email brand.protec

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How do I remove a supporter from my Friends & Family List?

​​Log in to My Account.​​ ​Select My Friends & Family. ​ Click the 3 dots next to the person you wish to remove. Select Remove and confirm by clicking Remove User. ​

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How do I listen to live audio commentary?

You'll need to register for a free All Red Essential account. If you already have an account, login to listen. ​

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What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. ​ Audio guides can be set to any of the 13 languages below: ​ Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. ​ We also offer the tou

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Student Information

We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has

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