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LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are
Knowledge base article
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Match Day
You will be approached by the LFC OLSC Relations Manager who will invite you to become the admin of the group. If you or one of your OLSC colleagues have not been invited yet, please contact the LFC OLSC Relations Manager. You will need to register for ALL RED Rewards first and access it here, thi
ALL RED Rewards for OLSC Committee Members
Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Go to My Account to ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, click her
Season Ticket Waiting List
What is Ticket Cash and how do I get it? Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wal
Ticket Exchange & Ticket Cash
The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U23 and U18 games in a 'Premier League broadcast window' (when there's another game in the league being televised). Therefore we are restricted in the number of games we can show live during
under 18
under 23
ALL RED Video Support
1. Go to your OLSC Homepage 2. Tap on ‘Redeem’ 3. This will display all the items that you can spend your points on 4. Tap on the item you want to spend points on. 5. Tap to enter and go through the entry process and then tap to confirm 6. This will give you entry and subtract the points from your O
What is ALL RED Rewards? ALL RED Rewards is where fans registered via the official LFC website or Official LFC App can find exclusive benefits just for being a fan. You can also earn extra benefits and rewards by regularly using the various features of the Official LFC App and website. Why have yo
ALL RED Rewards
How can I participate? As long as you are registered on the official LFC website or Official LFC App you will be able to access the ALL RED Rewards area and participate via the Official LFC App. You can find a link to ALL RED Rewards in the Official LFC App navigation. What does it cost to partici
If I can’t attend a Premier League home fixture, what options are available to me? Option 1 - Return your ticket to the Club using the Ticket Exchange Option 2 - Forward your ticket to registered Friends or Family My circumstance have changed and I may not be able to attend the minimum of 15 Pre
Season Ticket Renewals
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.
No, from 1 September 2025, the option to remove Friends & Family members from any account will be suspended for the remainder of the season.
Friends & Family
What benefits can I access? Registered users will be able to access exclusive benefits including the “Walk On” emagazine, prize draws, polls, forums, the LFC Newsletter, match commentary, video content and more. What benefits can I earn and what can I win via prize draws? Benefits, rewards & prize
In order to listen to free live audio match commentary, supporters will need to register for a free All Red Essentials account on the www.liverpoolfc.com website. To register for free please click here and enter your details.If you are already registered then go to the https://video.liverpoolfc.com/
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Stadium and Facilities
Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium.
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, loc
First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with
Fan Update
There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). Should you require the use of the changing places facilities, please inform our Disability team at the time of booking any match tickets. The
Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2025/26 Season? Yes, season ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to attend home cup matches. Where can I find detai
Registered users can download the fixture calendar for the Men's, Women's, U18's and U21's teams once they are released for the forthcoming season.Please go to the Website, click on 'Fixtures and Teams' and click on 'Fixtures' for the team you require. Click on the yellow 'Add Fixtures to Calendar'