HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
To be removed from the list please contact Ticketing Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.
Knowledge base article
•
Season Ticket Waiting List
There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.
Ticket Sales
The final panels have been installed and the Champions Wall at Anfield is now complete. To view the FAQs for the Champions Wall at Anfield, head to Photomosaic wall (liverpoolfc.com)and click on the FAQs link at the very bottom left of the page. If you have a query regarding the Champions Wall pleas
champions wall
Personalised Gifts and Souvenirs
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page here. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
Complaints, Suggestions and Thank Yous
Yes, if you’re a light member you can also have the monthly All Red video membership too. If you are wanting to swap your membership type from light to full to gain full seasonal access to All Red video, you must request a refund within 14 days of purchasing your light membership.
Purchase and Renewal
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
If you are having an issue resetting your password, please click here and try again. This should allow you to reset your password. Following this, please login here If you are still experiencing an issue, please reply with a screen shot showing your error message and confirm which browser you are u
ALL RED Rewards
Login here, go to ‘Personal Details’ and click ‘Change Password’. If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons: Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within t
Ticketing System Help
If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email or live chat.
Fan Update
What is Ticket Cash and how do I get it? Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wal
Ticket Exchange & Ticket Cash
The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a 'Premier League broadcast window' (when there's another game in the league being televised). Therefore we are restricted in the number of games we can show live durin
under 18
under 23
ALL RED Video Support
Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat.
General Ticketing FAQs
Unfortunately, personal assistant tickets are only available when bought through the club directly.
Concerts
In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds: Refund procedure by ticket type General Admission/M
You can login or logout at any time by clicking on the account icon on the top right corner of your TV. You can also login by clicking to play a video that requires a free All Red Essential membership (which you can identify by the label “Essential”) or a video that requires a paid All Red Full or
ALL RED Video - Connected TV Apps
In order to listen to free live audio match commentary, supporters will need to register for a free All Red Essential account. To register for free please click here and enter your details. If you are already registered then go to https://video.liverpoolfc.com/ and login as normal to listen to the
Membership packs began being dispatched in June. Once your pack is dispatched you will receive an email to confirm this, and you can check the status of your membership pack here.
Membership Benefits
If you have bought an All Red membership voucher* from one of the Retail stores or the online store, and have received a voucher code only in the post to redeem, follow the steps below: Go to the All Red Membership Comparisons. Click ‘Join Now’ on the product you’ve purchased in retail and ad
Click ‘join now’ on All Red Video on the compare memberships page You will be asked to Register or Log In If you need to register, you will be asked for the following details: - First Name - Surname - Date of Birth - Gender - Email Address - Country - Password - Preferences Following a success
The list is ordered chronologically and those who have been on the list the longest will be offered a Season Ticket first.
