HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
An All Red Video account can be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch All Red Video. A household is defined as a a group of devices connected to the same internet you use to watch All Red Video.
Knowledge base article
•
All Red Video App
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Stadium and Facilities
There are two reasons why you may be encountering an error: The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.
Ticket Forwarding
A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits
Multi-Year Loyalty (MYL)
If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact Supporter Services.
Multi-Factor Authentication
Season Ticket terms and conditions can be found here.
Season Ticket Renewals
If the card has changed but the bank account or credit card account remains the same, payment should automatically be made into the account without any intervention needed.
Refunds
Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter
Fan Update
If you have received an item that is faulty, damaged, or incorrect then please contact us as soon as possible with your name and order number. Please also attach a photo to display the issue. Our Supporter Services team can then advise on the quickest solution to your issue: Contact Supporter Se
Returns, Refunds and Exchanges
Log in to My Account. Select My Friends & Family. Click the 3 dots next to the person you wish to remove. Select Remove. Select Remove User.
Friends & Family
It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters who come to Anfield. Flag Policy Commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less than 1m long) will be allow
Stadium & Facilities
How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t
Match Day
How do I request a refund or exchange? All products must be returned to store with the itemised till receipt. This can be done in person or by post. The only exceptions to this rule are personalised products and memberships, which can't be returned. How do I contact the Store I purchased from?
Club Stores
Ticket Forwarding is a secure way for supporters to send a ticket to a supporter on their Friends & Family List through our ticketing system, which helps the club improve safety and fairness of ticket access by knowing who is in the stadium. To ensure security and fairness, there are some restric
Ticket Forwarding can be used for this scenario. Read our Friends & Family FAQs for more information on how your Friends & Family List works.
There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.
The Anfield Abseil
As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.
All Red
If you’re happy to be allocated a seat in an alternative area in the event your preferred areas aren’t available, please ensure Allocate me seats in any area is switched on. The toggle should be green. To be allocated seats only in your preferred areas, swtich this option off. The toggle should be
Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.
Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
