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I don't agree with my position on the Waiting List - can I do anything about it?

The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.

Knowledge base article

How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Add group locations” you will have the option to set a location name, address and an image. ​

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Why is the club only using the last three seasons for Multi-Year Loyalty (MYL)?

A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits

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How do I refund an order using Klarna?

Returns for orders placed with Klarna are handled the same way as orders paid upfront. Read our FAQ on how to return an item for refund or exchange for more details, If you are due a refund following your return, and you have already made some or all the payments to Klarna, they will refund your mon

Knowledge base article

If I forward my ticket for a Premier League home fixture, do I keep the match credit?

Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.

Knowledge base article

Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

Knowledge base article

If I post my ticket on the Ticket Exchange and it does not sell, will I still receive a match credit?

Match credits will not be awarded for tickets that remain unsold once posted on the Ticket Exchange. We encourage supporters to post their ticket for resale on the Ticket Exchange as early as possible to ensure tickets have maximum chance of selling to other supporters. Supporters are able to post t

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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Where can I buy a programme on a match day?

All food and beverage units within the stadium stock and sell the match day programmes. ​ Outside of the stadium, programmes are available at the below outlets: ​ Kop Pod located across from the ticket office Small pod on side of retail store ​ Anfield Road Container under LFCTV pod Retail pod next

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Do I need an All Red membership in order to buy a concert ticket?

No, an All Red membership is not required to buy a concert ticket at Anfield.

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Can I still access ticketing features if I can't access the LFC Official App?

If you’re unable to download or access the LFC Official App on your device, you can still do the following in your My Account: ​ View a summary of your Credit Balance. Check our FAQ if something doesn't look right with your match credits or if you require any more detail, contact Supporter Services.

Knowledge base article

How do I forward my ticket through the LFC Official App?

Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues. Click on the fixture you'd like to manage your ticket for and select Forward to post your ticket on the Ticket Exchange. Select

Knowledge base article

How do I enter a turnstile with a digital scanner?

By the start of season 2026/27, all turnstiles will be upgraded and are now fitted with new digital scanners. Stewards will be located around the turnstiles should you require any assistance. ​ Watch our how to video or, alternatively, follow these steps: ​ As you approach the turnstile, have your p

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What if I change my phone?

If your NFC pass is on an Android/Google device and you change your phone to another Android/Google device, your pass will appear on your new smartphone when you log in with the same Google account. ​ If you have upgraded to a new iPhone and your NFC pass doesn’t appear in your Apple Wallet on your

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If the club does not compete in any European competition for a season or more, how will that impact multi-year loyalty (MYL) and my credit balance?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.

Knowledge base article

I am having issues streaming, what can I do?

We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view in HD you will need to have higher download speeds. ​ As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view. ​ If you are experiencin

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

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Am I able to take young children on the stadium tour?

Yes. Whilst the LFC Stadium Tour is not designed with infants in mind, children aged 0-4 years old are free of charge. When booking your tickets, select ticket type ‘Infant (Ages 0-4)’ to book one of these places. ​ Pushchairs and prams are permitted on an LFC Stadium Tour and can navigate the tour

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What happens if I don’t want to be added to another supporters Friends & Family List?

For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. ​ If someone has added you to their list without your consent, please contact Supporter Services. ​

Knowledge base article

How will I access the stadium if I do not have a compatible smartphone?

Anfield uses NFC (Near Field Communication) technology for stadium entry and all tickets are digital, in the form of an NFC pass. ​ Supporters require a digital NFC pass to access Anfield. ​ If you need support, contact Supporter Services.

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.