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If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. ​ For example, if the men's first team do not have any FA

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I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

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What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. ​ During your stadium tour visit, you can use: ​ Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay

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How can I purchase tickets in the dedicated Young Adult area for Premier League home fixtures if I’m not eligible for the 13+ All Red ticket sale?

Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. ​ All Young Adult All Red members can apply for these fixtures on a ma

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Is there a limit to how many home Premier League or Cup match tickets I can forward in a season?

No, there is no limit however each seat can only be forwarded once per fixture. ​ If you are a Season Ticket holder you will still need to comply with the Every Seat Every Game policy.

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What time do the mobility aid storage pods open and close?

Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.

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Can I remove supporters from my Friends & Family List after 1 September 2026?

From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.

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Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

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I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. ​ The team will review your upload attemp

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How do I listen to live audio commentary?

You'll need to register for a free All Red Essential account. If you already have an account, login to listen. ​

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I am a disabled supporter, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.

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Can I bring a bag into St Helens Stadium?

Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium. ​

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Is there anywhere to leave luggage or bags?

No large bags, carry on or suitcases are permitted on the LFC Stadium Tour or in the LFC Museum. ​ Small bags (A5 paper size or smaller), carrying hygiene products and/or medicines, or club shop bags carrying purchases from the retail store, are the only exception. ​ All bags will be security checke

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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When did the forums close?

Our forums closed in June 2025.

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I'm having issues completing Fan Update, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.

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Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

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Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc

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Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

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How can I buy LFC Women's tickets?

Tickets can be bought from our ticketing website.

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