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I am a Season Ticket holder/member with accessibility requirements. Can I return my seats via the Ticket Exchange?

Season Ticket holders and members with accessibility requirements are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500, option 1. If a Season Ticket holder with accessibilit

Knowledge base article

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Access to Tickets

Membership Query

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Automations Launcher (Persona App)

Automations and Forms launcher for deploying to the Persona App menu

User Guide

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Accessibility

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Why is the club only using the last three seasons for Multi-Year Loyalty (MYL)?

A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits

Knowledge base article

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Multi-Year Loyalty (MYL)

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What payment methods are accepted at Anfield?

Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc

Knowledge base article

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Stadium & Facilities

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I am a Priority Rights Holder, how do I change my details?

If you need to change your address, then you will need to do this with us and Computershare. ​ To contact Computershare, write to them with supporting documentation (relevant photographic and address ID) at: ​ Computershare Investor Services The Pavilions Bridgewater Road Bristol BS99 6ZZ To change

Knowledge base article

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Manage Ticketing Account

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Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

Knowledge base article

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Ticket Forwarding

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If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

Knowledge base article

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All Red

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What is Liverpool's flag and banner policy?

It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters visiting Anfield or St Helens. Flag Policy ​ Commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less than 1m long) wil

Knowledge base article

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Stadium & Facilities

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Why do I need to re-download my pass?

All Red members (Full, Light and Junior) are required to re-download a new NFC pass for 2026/27 to enhance ticket security.

Knowledge base article

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NFC Tickets

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How do I use my Access Card or Digital Access Pass at Anfield?

When you attend a match, you can show your Access Card or Liverpool FC Digital Access Pass, to a member of staff, who will be happy to provide any assistance you require. Please note that when purchasing tickets, it is essential that you select tickets that meet your requirements and are in line wit

Knowledge base article

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Match Day

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Will match credits earned for cup games during a season be used as eligibility criteria for later fixtures in the same competition during the same season?

Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. ​ These match credits will not count towards your Credit Balanc

Knowledge base article

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Multi-Year Loyalty (MYL)

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How are match credits earned for Premier League home fixtures?

A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. ​ Visit the Ticketing Policy Hub for more information. ​ *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E

Knowledge base article

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Premier League Home Credit Changes

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How do I get to St Helens Stadium?

The stadium can be reached by train, bus, car, or supporter coach services. Train: St Helens Central station is approximately a 15-minute walk from the stadium. Bus: Several local bus services stop directly outside the stadium on Peasley Cross Lane. Supporter Coaches: Expedia supporter coaches opera

Knowledge base article

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Transport & Parking

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Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

Knowledge base article

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Finance

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Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

Knowledge base article

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Friends & Family

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How do I cancel my subscription in The Official Liverpool FC App?

If you are subscribed via iOS, you can manage subscriptions and turn off your auto-renewal by going to your iTunes account settings on your desktop or device after purchase. Once logged into iTunes, go to View Account Click Subscriptions and then Manage. If you are subscribed via Android, you can un

Knowledge base article

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All Red Video Subscription Support

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Where can I find Season Ticket Terms & Conditions?

Season Ticket terms and conditions can be found here.

Knowledge base article

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General

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I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. ​ We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

Knowledge base article

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Fan Update

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Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

Knowledge base article

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Match Tickets

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