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Yes. After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, on the next screen you'll have the opportunity to update your address too. If you change your address, you'll need to upload either: A utility bill/bank statement from the last 3 months with your n
Knowledge base article
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Fan Update
There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. Any further announcements will be made on our website.
Ticket Sales
Registered users can download the fixture calendar for the Men's, Women's, U18's and U21's teams once they are released for the forthcoming season.Please go to the Website, click on 'Fixtures and Teams' and click on 'Fixtures' for the team you require. Click on the yellow 'Add Fixtures to Calendar'
ALL RED Video Support
To be removed from the list please contact Ticketing Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.
Season Ticket Waiting List
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
Ticket Forwarding
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page here. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
Complaints, Suggestions and Thank Yous
All current prize draws and events will be advertised within the ‘Prize Draws’ section of your ‘My All Red Account.' Every month new competitions will be announced so make sure you are regularly checking in, to ensure that you don’t miss out!
Membership Benefits
To access All Red Video as part of your All Red Full membership, you must have completed Single Sign On (SSO)*. For further assistance with completing the Single Sign on process, please see our Single Sign On FAQs . You can access All Red Video here ALL RED Video - Home Click “Log In” in the top rig
To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.
NFC Tickets & Stadium access
You must be 16 years old to attend without an adult with you.
General Ticketing FAQs
When invited disabled Members will need to complete the Fan Update process for their All Red account. For more information on when and how you will be contacted, see our article What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Any personal assistant accounts will not b
To activate your voucher, follow the simple instructions below; Visit www.liverpoolfc.com/membership/join If you have a Supporter ID from a previous season, ‘LOGIN’ and continue. If not choose ‘SIGN UP’ and complete your details as instructed. Select the All Red membership you have Add to basket
Purchase and Renewal
How does seat preferences work? If you are successful in the ballot you will be allocated a seat based on your preferences. If I register for the ballot along with other supporters in the same transaction, will we be allocated seats together if our ballot entry is successful? Yes If I regist
Members Sale
If you have bought an All Red membership gift pack from one of the Retail stores or the online store, and have received a voucher code inside of your gift pack to redeem, follow the steps below: Click into the All Red membership compare page Scroll to the very bottom of the page, where you will
There are a very limited amount of car parking spaces available in Stanley Park. If supporters would like a parking space, they'll need to request this at the time of booking their match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by
Match day
Due to the new mandate where credits require a "credit authorisation" the credited funds are "held" in a pending state until the credit is processed. The refund amount is not removed from your account, but is waiting to be added instead. Since this mandate is fairly new, some of the mapping is confu
Video Streaming Problem or Video Not Playing If you are having problems with video streaming or videos not playing then please try the below. All Red Video content is now delivered using HTML5, Flash is no longer used as a delivery method. Please check you have a modern up to date browser such as Ch
Due to the broadcasting rights for Carabao Cup matches, we are unable to broadcast any highlights of the match to international (Non-UK) supporters until midnight on the day after the match. i.e. Midnight on Wednesday for a Tuesday match.
The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl
Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two personal assistants to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. More accessi
Stadium and Facilities
