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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

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Match Day

What type of evidence do you need to register as disabled?

You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).

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Concerts

I struggle with stairs, are there accessible seats?

Yes, we have accessible seating in multiple locations around the stadium.

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Concerts

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Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

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LFC Forums

When did the forums close?

Our forums closed in June 2025.

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LFC Forums

Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

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LFC Forums

I'm disabled, do I have to complete Fan Update for my personal assistant too?

When invited, disabled supporters will need to complete Fan Update for their All Red account. For more information on when and how you will be contacted, see our FAQ What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Personal assistant accounts will not be required t

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Fan Update

When will my All Red membership pack be dispatched?

Membership packs began being dispatched in June. Once your pack is dispatched, you will receive a confirmation email.

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Membership Benefits

Will I have to queue on the site to enter the ballot?

You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.

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Local General Sale

Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

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Season Ticket Waiting List

How can I buy LFC Women's tickets?

Tickets can be bought from our ticketing website.

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Match Tickets

Will I receive a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity?

These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y

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Refunds

What is Liverpool's flag and banner policy?

It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters who come to Anfield. Flag Policy Commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less than 1m long) will be allow

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Stadium & Facilities

I have released my seat for a game I now want to attend, what do I do?

If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.

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Ticket Exchange and Ticket Cash

How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, loc

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

Can I modify or cancel a ballot entry once it has been submitted?

You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.

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Local General Sale

What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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Official Liverpool Supporters Club (OLSC) Members

How can I cancel or amend my booking?

If you need to change or cancel your booking, please contact us. We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availa

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The Anfield Abseil

What happens if my preferences are not available?

When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.

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All Red

HELP CENTRE

Search Results (368)

Are match day programmes available in alternative formats?

What type of evidence do you need to register as disabled?

I struggle with stairs, are there accessible seats?

Email Us form(Copy)

Will the forums return in the future?

When did the forums close?

Why did we make the decision to close the forums?

I'm disabled, do I have to complete Fan Update for my personal assistant too?

When will my All Red membership pack be dispatched?

Will I have to queue on the site to enter the ballot?

Why can’t I have multiple entries on the season ticket waiting list?

How can I buy LFC Women's tickets?

Will I receive a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity?

What is Liverpool's flag and banner policy?

I have released my seat for a game I now want to attend, what do I do?

How do I edit the group’s information?

Can I modify or cancel a ballot entry once it has been submitted?

What are the different ways in which I can earn for my OLSC on All Red?

How can I cancel or amend my booking?

What happens if my preferences are not available?