HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
Knowledge base article
•
All Red
No, tickets obtained via the ballot can only be purchased using credit or debit card.
Eligible tour vouchers can be used to purchase your LFC Stadium Tour. You will need your voucher number, as well as pin number and product code, depending on the type of voucher and the issuer. Please bring a physical/online copy of the original voucher with you to validate your ticket at check
Tour Information
All Red members and Season Ticket holders with a stadium access card will not need new cards for season 2026/27. Their existing card will remain active provided they have renewed by 14 Aug 2026.
NFC Tickets & Stadium Access
When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.
Tickets purchased during the local sales cannot be forwarded via Ticket Forwarding to a supporter on your Friends & Family List.
Local General Sale
Our forums closed in June 2025.
LFC Forums
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Refunds
No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. If you are successful for one or more fixtures, payment will be taken for those fixtures in a
If the card has changed but the bank account or credit card account remains the same, payment should automatically be made into the account without any intervention needed.
Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.
Match Tickets
There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en
Stadium & Facilities
St Helens Stadium operates as a cashless venue, no cash payments are accepted.
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
Complaints, Suggestions and Thank Yous
To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.
Friends & Family
The eMagazine is free to access and available to all supporters worldwide. You can access the eMagazine from any internet-connected device with a web browser, including smartphones, tablets and computers. Membership or a Season Ticket is not required.
All Red Rewards
Live tasks can be found in the Earn section of the OLSC group homepage.
Official Liverpool Supporters Club (OLSC) Members
You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.
Fan Update
As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.
