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Travel information for St Helens Stadium

How do I get to St Helens Stadium?​ Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations?​ By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t

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How to reset your Membership password

Visit the log in page and click ‘forgotten password?’ under the password box. An email will be sent to your email with password reset steps to follow. If you have isses with resetting your password, contact our Supporter Services team.

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Can I watch Live Games on All Red Video?

Like other club channels, All Red Video is not permitted to broadcast live first team games on the website or TV channel as match coverage is restricted by broadcast regulations. This includes Premier League fixtures and all other competitive competitions. We do, however, screen live some academy an

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Renewal Payment Failed for All Red Video

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If yo

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European Away – Ticket Forwarding

Supporters are able to nominate another supporter to use their ticket using the ​Ticket Forwarding​ option, provided they are linked on their Friends & Family list. ​ When making a booking, supporters should assign tickets to each eligible supporter number as usual and choose one of the below option

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Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

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What happens if there's bad weather?

We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due

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Does LFC send Birthday/Wedding cards to fans?

Unfortunately, we are unable to have cards signed by the players for special occasions, as priority is given to charitable causes.

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Can we bring our own food?

You are very welcome to bring your own food & drink, but you will not be allowed to consume this on tour or in the museum. There are public spaces around the stadium for you to enjoy a picnic, but we kindly ask you to take all your waste home with you for responsible disposal.

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I am a committee member of an OLSC, how do I become the admin of an OLSC in ALL RED Rewards?

You will be approached by the LFC OLSC Relations Manager who will invite you to become the admin of the group. If you or one of your OLSC colleagues have not been invited yet, please contact the LFC OLSC Relations Manager. ​ You will need to register for ALL RED Rewards first and access it here, thi

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How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

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How do I login to the All Red Video connected TV app?

You can login or logout at any time by clicking on the account icon on the top right corner of your TV. ​ You can also login by clicking to play a video that requires an ALL RED account (which you can identify by the label “Registered Users”) or a video that requires a All Red Video subscription (th

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Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon entr

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How will I get the discounts in LFC Retail stores and Museum & Tour centre?

To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.

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Are OLSC/group points different to my personal ALL RED Rewards points?

Yes, you have your individual total on the ALL RED Rewards homepage, this is your points total and you can earn points separately as an individual from your OLSC and enjoy ALL RED Rewards as you please. ​ The points collected for the OLSC are based on completing different activity and any points col

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About ALL RED Rewards

What is ALL RED Rewards? ​ ALL RED Rewards is where fans registered via the official LFC website or Official LFC App can find exclusive benefits just for being a fan. You can also earn extra benefits and rewards by regularly using the various features of the Official LFC App and website. Why have yo

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Ways to redeem Points in ALL RED Rewards

How do I redeem the benefits and rewards I've earned? ​ Once you have completed some tasks, you may have earned enough points to redeem some benefits & rewards. The benefits & rewards will be listed within the ALL RED Rewards area of the Official LFC website. You use your accumulated points to redee

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What is LFC Fan Update, why is the Club doing it, and who needs to complete it?

Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter

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I've not received my invite to complete Fan Update email, why?

If you have received an email inviting you to complete Fan Update but cannot access the site, or you have not received an email but think you should have, please Contact Us via email or @LFCHelp.

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Do I need an LFC All Red membership in order to buy a concert ticket?

No, an All Red membership is not required to buy a concert ticket at Anfield.

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