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Multi-Factor Authentication helps us to keep your account secure. We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo
Knowledge base article
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Multi-Factor Authentication
If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.
Ticket Exchange and Ticket Cash
General feedback We work hard to make sure every experience Liverpool Football Club delivers is a great one. We want to let our teams know when they have done well and learn where things could be done differently, and therefore really value your feedback. So, if you wish to let us know about someo
Complaints, Suggestions and Thank Yous
Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.
Match Tickets
There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.
The Anfield Abseil
Stadium Tours are made available to book on our website approximately 6 - 8 weeks in advance, upon fixture confirmation. If there are no tours showing as available for the dates you require, please keep checking the website here . Some dates may be unavailable due to potential matches, or for ev
Booking a Tour
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
Fan Update
Yes, your Personal Assistant will need their own Supporter ID number in order to be allocated a Season Ticket or Hat-trick package. Please use the Contact Us form and select Disability Tickets and Information to ensure their account is set up correctly.
If you need to change your address, then you will need to do this with us and Computershare. To contact Computershare, write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS99 6ZZ To change
Manage Ticketing Account
The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d
All Red Rewards
Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.
Personalised Gifts and Souvenirs
To place an order using Klarna: Add products to your cart and select Klarna at checkout. Enter your details and you’ll know instantly if you’re approved. Klarna will send you an email confirmation and reminders when it’s time to pay. You can manage your orders and payments in the Klarna app. Vi
Changing or Placing an Order
Yes, we offer the following souvenirs for purchase either online when booking your tour, or on the day of your experience: Souvenir photographs with the replica trophies: Champions £30 - 4 x Photos in booklets + keyring & magnet pack + all digital downloads + FREE press room digital photo Anfiel
Tour Information
To use the LFC Official App, your device must be running: iOS 16.0 or later, or The latest Android operating system. If you are on the latest version, try deleting the app and reinstalling it. If the issue persists, contact Supporter Services.
LFC Official App
The Stadium Tours Reception is located in the Main Stand, opposite the club superstore. The closest bus stops and taxi/car drop-off points are along Walton Breck Road (A5089), which is on the same side of the stadium as the Main Stand and club superstore.
stadium tours address
stadium tours location
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .
Anfield Residents Liaison
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
Ticket Forwarding
All Red members and Season Ticket holders with a stadium access card will not need new cards for season 2026/27. Their existing card will remain active.
NFC Tickets
The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc
Please go back to the message and re-enter the URL into your browser and it should appear. If you are still having difficulties, please follow the other process on how to join the group.
Official Liverpool Supporters Club (OLSC) Members
