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If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If yo
Knowledge base article
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ALL RED Video Subscription Support
You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Supporter Services and a member of our team will be able to help.
Fan Update
Due to the Covid pandemic, there are some fans who did not want to or could not attend matches straight away. To ensure a fair ticket distribution process, game credits from season 2021/22 will not be used as eligibility for ticket sales in future seasons. However, games played during season 2022/23
General Ticketing FAQs
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.
Ticket Exchange & Ticket Cash
Yes, disabled concert goers can book with non-disabled supporters in the same transaction, however this is subject to availability. If you wish to book seats next to each other within this transaction, please note this is also subject to availability and cannot be guaranteed.
Concerts
Supporters wishing to nominate someone else to use their European away ticket will now need to ensure these supporters are on their Friends & Family list Ticket Forwarding will be available on a trial basis for European away fixtures Full details of the new trial will be shared via email ahead o
Ticket Distribution
You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an afford
When any job opportunities arise they are posted on our website. To apply for any of the roles you will need to register on the relevant website and apply through the link on the role you are interested in. Any email/postal applications directly to the club cannot be processed. If you have any fur
vacancies
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career
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Club & Corporate Information
A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.
Match day
If you have forgotten your password for the website section you are trying to access, please click on the 'forgotten password' link within the login box. You will then be sent an email detailing how to reset your password. To login to the website or online store, you'll need to use the email addre
Login Help
You can update your mobile number in your 'My Account' area by clicking here .
Multi-Factor Authentication
We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has
Fan Mail & Special Requests
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
Ticket Forwarding
All fans who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.
Multi-Factor Authentication helps us to keep your account secure. We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo
If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by contacting our Supporter Services team . Please see the permitted and prohibited items we are able to store below.
Stadium and Facilities
Membership packs began being dispatched in June. Once your pack is dispatched you will receive an email to confirm this, and you can check the status of your membership pack here.
Membership Benefits
All information relating to 2025/26 LFCW tickets and season tickets can be found on the LFCW Ticketing Section of the website. Season Ticket Adult - £70 Young Adult (17-21) - £35 Junior (0-16) - £20 O65 - £35 Disabled Season Ticket Prices Adult - £40 Young Adult - £26.25 Junior - £15 O65 - £
Match Tickets
You will be approached by the LFC OLSC Relations Manager who will invite you to become the admin of the group. If you or one of your OLSC colleagues have not been invited yet, please contact the LFC OLSC Relations Manager. You will need to register for ALL RED Rewards first and access it here, thi
ALL RED Rewards for OLSC Committee Members
Please go back to the message and re-enter the URL into your browser and it should appear. If you are still having difficulties, please follow the other process on how to join the group.
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
