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How do I log a complaint regarding an act of discrimination against myself or other people?

Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.

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If the club doesn't have any home or away games in a cup competition during a given season, how will that impact multi-year loyalty?

If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. ​ For example, if the men's first team do not have any FA

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Does my Personal Assistant require their own Season Ticket or Hat-trick package?

Yes, your Personal Assistant will need their own Supporter ID number in order to be allocated a Season Ticket or Hat-trick package. ​ Please use the Contact Us form and select Disability Tickets and Information to ensure their account is set up correctly.

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Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

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Student Information

We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has

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When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout. ​ ​

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How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

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Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

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If my booking is successful in a ballot, can I forward my ticket to a supporter on my Friends & Family List?

Tickets purchased during the local sales cannot be forwarded via Ticket Forwarding to a supporter on your Friends & Family List.

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What if I change my mind on the day?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. ​ Unfortunately, if you do change your mind on the day, we would not be able to iss

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How do I get the eMagazine and what does it cost?

The eMagazine is free to access and available to all supporters worldwide. ​ You can access the eMagazine from any internet-connected device with a web browser, including smartphones, tablets and computers. ​ Membership or a Season Ticket is not required.

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I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. ​ We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

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Where can I see my Credit Balance?

You can view a detailed summary of your Credit Balance in the LFC Official App. If you’ve already downloaded the app, make sure you have the latest version. ​ Within the app, you can view your Credit Balance for each competition, home and away. ​ Our video guide explains how to view your Credit Bala

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I’m a All Red with a Premier League Home Credit Balance of four or more, can I enter the ballot for all fixtures in one transaction?

You will be required to enter the ballot in 2 transactions: ​ Transaction 1 – standard ballot. Transaction 2 – 4+ ballot. ​

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How do I remove a supporter from my Friends & Family List?

​​Log in to My Account.​​ ​Select My Friends & Family. ​ Click the 3 dots next to the person you wish to remove. Select Remove and confirm by clicking Remove User. ​

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How do I listen to live audio commentary?

You'll need to register for a free All Red Essential account. If you already have an account, login to listen. ​

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Why aren't all Academy and women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a Premier League broadcast window (when there's another game in the league being televised). ​ We are restricted in the number of games we can show live during the season

under 18

under 23

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What is Ticket Cash and how can it be used?

Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. ​ When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wallet linked to your Ticketing Account. Y

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. ​ After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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Can I have my forwarded ticket returned back to me?

In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. ​ The form to request a ticket to be returned to the sender is available in your My Account. ​ Requests will be reviewed within 24 wor

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.