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I have completed the Fan Update process; do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update has been submitted and is pending validation. After that we will review your submission. If we have any questions, we'll be in touch. Otherwise, we will approve your submission and send you an email co

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Is there somewhere to keep my belongings?

There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.

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I want to take my disabled child to a match at Anfield, how do I get tickets?

Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information. Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents lis

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I require parking, how can I book this?

There is limited parking available for concerts at Anfield. ​ To request a space, please contact the Disability team approximately 8 week before the concert date. ​ Please note, spaces are not guaranteed and where demand exceeds availaility, a ballot will take place.

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What is the minimum age at which I can attend a match on my own?

You must be 16 years old to attend without an adult with you.

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Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ However, due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: ​ Women’s Super League (WSL) cont

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I don’t have any of the valid ID documents required, what do I do?

First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with

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ALL RED Rewards- Password Reset

If you are having an issue resetting your password, please click here and try again. This should allow you to reset your password. Following this, please login here​ If you are still experiencing an issue, please reply with a screen shot showing your error message and confirm which browser you are u

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What is ticket forwarding?

Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps the club improve safety and fairness of ticket access by knowing who is in the stadium. ​ To ensure security and fairness, there are some rest

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I am disabled – do I have to complete the LFC Fan Update process for my personal assistant too?

When invited disabled Members will need to complete the Fan Update process for their All Red account. For more information on when and how you will be contacted, see our article What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Any personal assistant accounts will not b

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Are disabled car park spaces provided with match tickets?

​There are a very limited amount of car parking spaces available in Stanley Park. If supporters would like a parking space, they'll need to request this at the time of booking their match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by

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Why am I being asked to complete Multi-Factor Authentication?

All fans who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

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What is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. ​ We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo

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How does Ticket Forwarding work for European away games?

Supporters wishing to nominate someone else to use their European away ticket will now need to ensure these supporters are on their Friends & Family list ​ Ticket Forwarding will be available on a trial basis for European away fixtures ​ Full details of the new trial will be shared via email ahead o

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Can I remove Friends & Family from my account after 1st September 2025?

No, from 1 September 2025, the option to remove Friends & Family members from any account will be suspended for the remainder of the season.

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What is Friends & Family?

The friends & family feature lets you link other supporters to your account, allowing you to assign tickets to each other (subject to eligibility) when making a ticket purchase, or to share your ticket with them via the club’s Ticket Forwarding service.

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Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

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Can I bring a baby into the Stadium?

Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat.

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I am locked out of my account, how do I login?

If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact our Supporter Services Team .

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I’m an All Red member with less than 13 Premier League home match credits from season 24/25, do I have to register for the All Red ticket sale?

Yes, All Red members with less that 13 Premier League home match credits from the 2024/25 season needed to register for the All Red ticket 2025/26 sales. ​ ​

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