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Why Has the Ticket Distribution Service Been Removed?

In line with our Ticketing Principles, we want to ensure that supporters follow the same process when sharing general admission tickets. ​ Supporters will continue to have access to the club's Ticket Exchange and be able to use Ticket Forwarding.

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Can I have my forwarded ticket returned back to me?

In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. ​ The form to request a ticket to be returned to the sender is available in your My Account. ​ Requests will be reviewed within 24 wor

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What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

You can use Ticket Exchange to list your tickets for Premier League Home fixtures.

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Why aren't all academy and women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a 'Premier League broadcast window' (when there's another game in the league being televised). ​ Therefore we are restricted in the number of games we can show live durin

under 18

under 23

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Can I remove supporters from my Friends & Family List after 1 September 2026?

From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.

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Is there a limit on how many times I can forward a ticket to supporters in my Friends & Family List?

You can forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family List, however each ticket can only be forwarded once per fixture.

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Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

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What Can I Do If I Can't Attend a Game?

Supporters can continue to utilise our Ticket Exchange, or if eligible our Ticket Forwarding service.

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If the club does not compete in any European competition for a season or more, how will that impact multi-year loyalty (MYL) and my credit balance?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.

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Why is the club only using the last three seasons for Multi-Year Loyalty (MYL)?

A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits

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How do I get tickets for my disabled child?

We have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information. Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents listed below.

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I am a disabled Season Ticket holder/member. Can I return my seats via the Ticket Exchange?

​Disabled Season Ticket holders and members are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500. If a disabled Season Ticket holder attends the match with a personal assist

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I am a disabled supporter, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.

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What are the prices for disabled supporters tickets?

See the full breakdown of ticket prices for disabled supporters.

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If I post my ticket on the Ticket Exchange and it does not sell, will I still receive a match credit?

Match credits will not be awarded for tickets that remain unsold once posted on the Ticket Exchange. We encourage supporters to post their ticket for resale on the Ticket Exchange as early as possible to ensure tickets have maximum chance of selling to other supporters. Supporters are able to post t

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Can I buy a disabled supporter Season Ticket?

There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. ​ Any further announcements will be made on our website.

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How do I remove a supporter from my Friends & Family List?

​​Log in to My Account.​​ ​Select My Friends & Family. Click the 3 dots next to the person you wish to remove. Select Remove. Select Remove User.

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I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. ​ The team will review your upload attemp

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I'm having issues completing Fan Update, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.

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I've not received an invite to complete Fan Update, why?

Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please contact Supporter Services​.

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