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Do I need an LFC All Red membership in order to buy a concert ticket?

No, an All Red membership is not required to buy a concert ticket at Anfield.

Knowledge base article

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Concerts

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I am a Priority Rights Holder, how do I change my details?

If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS9

Knowledge base article

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Manage Ticketing Account

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I am disabled – do I have to complete the LFC Fan Update process for my personal assistant too?

When invited disabled Members will need to complete the Fan Update process for their All Red account. For more information on when and how you will be contacted, see our article What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Any personal assistant accounts will not b

Knowledge base article

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Fan Update

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In Store Order FAQs

How do I request a refund or exchange? ​ All products must be returned to store with the itemised till receipt. This can be done in person or by post. The only exceptions to this rule are personalised products and memberships, which can't be returned. ​ How do I contact the Store I purchased from? ​

Knowledge base article

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Club Stores

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When will my All Red membership pack be dispatched?

Membership packs began being dispatched in June. Once your pack is dispatched you will receive an email to confirm this, and you can check the status of your membership pack here.

Knowledge base article

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Membership Benefits

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Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a season ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the season ticket waiting list must belong to th

Knowledge base article

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Season Ticket Waiting List

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Cashless payments at Anfield on matchdays

Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc

Knowledge base article

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Stadium & Facilities

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How will I get the discounts in LFC Retail stores and Museum & Tour centre?

To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.

Knowledge base article

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NFC Tickets & Stadium access

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What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. ​ Audio guides can be set to any of the 13 languages below: ​ Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. ​ We also offer the tou

Knowledge base article

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Tour Information

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How do I find and join my OLSC on ALL RED Rewards?

Once logged in, tap on the Supporters Club icon. If it does not already appear, search for your OLSC. The name will be OLSC and then the location of your Club. Once found tap on the OLSC. Tap on Request to Join Group. Your request will then be waiting to be verified by the admins of your OLSC. Once

Knowledge base article

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ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

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How do I login to the All Red Video connected TV app?

You can login or logout at any time by clicking on the account icon on the top right corner of your TV. ​ You can also login by clicking to play a video that requires a free All Red Essential membership (which you can identify by the label “Essential”) or a video that requires a paid All Red Full or

Knowledge base article

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ALL RED Video - Connected TV Apps

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Why has someone disappeared from my Friends & Family list?

This could be due to one of the following: ​ They have chosen to remove you from their Friends & Family list. Following the changes to Friends& Family, they had more than 18 Friends & Family on their list and did not reduce this number before the deadline of 1 September. Therefore they have automati

Knowledge base article

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Friends & Family

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How do I select my Supporters Club as a Member?

You can amend your Supporters Club attached to your All Red membership account by logging into your ‘My All Red Account.' ​ Once you've logged in, you should automatically be in your ‘profile,’ and ‘Supporters Club’ is amendable at the bottom via a drop down. Click ‘update’ to save your changes.

Knowledge base article

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Managing Your Details

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User Guide

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Contact Us & Club Information

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Getting a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity.

In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds: Refund procedure by ticket type General Admission/M

Knowledge base article

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General Ticketing FAQs

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Why wasn't I contacted about the consolidation project in 2011?

Liverpool FC made every effort to contact all 70,000 fans at the registered address and publicised the project extensively on the LFC website. The project is now closed and further applications to join cannot be pursued due to the time elapsed.

Knowledge base article

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Season Ticket Waiting List

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Why am I getting an error message when I’m trying to add someone to my Friends & Family?

If you have already reached the maximum number of Friends & Family on your account, you will be unable to add anyone else and will receive an error message. ​ If you have not reached the maximum number of Friends & Family on your account, this will mean that the person you are trying to add has alre

Knowledge base article

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Friends & Family

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Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile. ​ ​

Knowledge base article

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Stadium and Facilities

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Can I bring a bag into St Helens Stadium?

Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium. ​

Knowledge base article

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Match Day

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Is there anywhere to leave luggage or bags?

No large bags, carry on or suitcases are permitted on the LFC Stadium Tour or in the LFC Museum. There are no bag storage facilities available at the stadium. Small bags (A5 paper size or smaller), carrying hygiene products and/or medicines, or club shop bags carrying purchases from the retail store

Knowledge base article

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Facilities at Anfield

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