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How will I be notified of the ballot results?

Ballots will be run and payments taken Thursday 30 and Friday 31 July 2026 and we’ll notify supporters of the ballot outcome via email during this time. Emails will be sent to the lead booker (the person that made the ballot application) from tickets@fans.emails.liverpoolfc.com.

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The item I want is out of stock - is it coming back?

For Adidas kits, we get stock deliveries throughout the year. You can be among the first to know about re-stocks by following LFCRetail on X. We'll also put updates on the Online Store. ​ We often re-stock our own collections, so the best thing to do is check the Online Store regularly to see if the

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Why aren’t all of my past purchases showing within My account?

The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act

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What should I do if my Credit Balance and/or match credits don’t look right?

Please use this email form and select Match Credits as your query which can be found under Ticketing and Men’s Football. ​ Ensure you provide as much information as possible when contacting us about your match credit query. ​ You must contact us by 1 August 2026 if you need to query a match credit f

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What do I do if my renewal payment failed for All Red Video?

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. ​ If

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Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th

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What should I do if there isn’t anyone on my Friends & Family List who can attend a fixture I’d like to forward my ticket to?

You can use Ticket Exchange to list your tickets for Premier League Home fixtures.

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What should I wear, and can I wear fancy dress?

Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh

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I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket?

Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. ​ Please ensure that your contact details are correct so you don't miss out on important updates and reminders. ​ To check your position on the Season Ticket Waiting List, login to your My A

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How many supporters can enter a ballot at the same time, within the same booking?

You can enter a ballot for up to a maximum of four eligible supporters within each booking.

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If I forward my ticket for a Premier League home fixture, do I keep the match credit?

Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.

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Are match credits earned when purchasing hospitality tickets for Premier League home fixtures?

Match credits will not be awarded for hospitality tickets for Premier League home fixtures.

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Are there any changes to how cup match credits are earned?

There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review. ​

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How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Manage members” you are able to search for members by name, remove them from the group, but a

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How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Edit group info” you will have the option to edit group name, description, location name, loc

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How do I update my address or contact details for the Waiting List?

​Login to your acc​​ount to update your contact details.

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Where is the Stadium Tours entrance?

The Stadium Tours Reception is located in the Main Stand, opposite the club superstore. ​ The closest bus stops and taxi/car drop-off points are along Walton Breck Road (A5089), which is on the same side of the stadium as the Main Stand and club superstore. ​

stadium tours address

stadium tours location

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Where can I see my Credit Balance?

You can view a detailed summary of your Credit Balance in the LFC Official App. If you’ve already downloaded the app, make sure you have the latest version. ​ Within the app, you can view your Credit Balance for each competition, home and away. ​ Our video guide explains how to view your Credit Bala

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I have released my seat for a game I now want to attend, what do I do?

If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: ​ If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.

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I am a Member/Season Ticket Holder and I’m not receiving the email notifications about new issues of the eMagazine. How can I receive them to my inbox?

The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer ​ Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d

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