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Is there somewhere to keep my belongings?

There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.

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I am a Member/Season Ticket Holder and I’m not receiving the email notifications about new issues of the eMagazine. How can I receive them to my inbox?

The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer ​ Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d

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What Can I Do If I Can't Attend a Game?

Supporters can continue to utilise our Ticket Exchange, or if eligible our Ticket Forwarding service.

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I can’t see my Credit Balance in the app. What do I do?

If you can’t see your match credits in the LFC Official App, try the following: ​ Close and restart the app. Log out and back in again. Delete the app and reinstall it. ​ If the issue persists, contact Supporter Services.

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I am a disabled supporter, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.

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How are match credits earned for Premier League home fixtures?

A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. ​ Visit the Ticketing Policy Hub for more information. ​ *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E

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What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. ​ Audio guides can be set to any of the 13 languages below: ​ Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. ​ We also offer the tou

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Can I enter the ballot alone or with different supporters on my Friends & Family List for each fixture?

Yes, you can choose to enter the ballot alone or with up to 3 additional eligible supporters on your Friends & Family List for each game. The supporters do not have to be the same for each fixture you are registering for.

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Can I remove supporters from my Friends & Family List after 1 September 2026?

From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.

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Can I enter a ballot for disabled & non-disabled supporters in the same ballot entry?

Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.

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Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

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What is Ticket Forwarding?

​Ticket Forwarding is a secure way for supporters to send a ticket to a supporter on their Friends & Family List through our ticketing system, which helps the club improve safety and fairness of ticket access by knowing who is in the stadium. ​ To ensure security and fairness, there are some restric

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If I post my ticket on the Ticket Exchange and it does not sell, will I still receive a match credit?

Match credits will not be awarded for tickets that remain unsold once posted on the Ticket Exchange. We encourage supporters to post their ticket for resale on the Ticket Exchange as early as possible to ensure tickets have maximum chance of selling to other supporters. Supporters are able to post t

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How do I return my seat via the Ticket Exchange?

A step-by-step guide can be found on the Ticket Exchange page. ​ Tickets can only be exchanged for Premier League home games.

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How will I be refunded if my seat is resold on the Ticket Exchange?

When your seat is resold, you can choose from one of 2 options for the funds: Deposited into your back account.Stored within Ticket Cash in My Account. Ticket Cash can only be used for future online ticket purchases. Funds will be transferred to your chosen refund method within 10 days of the match

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How can I work at Liverpool Football Club?

When any job opportunities arise they are posted on our website. ​ To apply for any of the roles you will need to register on the relevant website and apply through the link on the role you are interested in. Any email/postal applications directly to the club cannot be processed. If you have any fur

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I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. ​ If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1. ​

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How do I complete Fan Update?

Log in to Fan Update and check the key details we hold for you. Read our FAQ if you did not complete Single Sign On (SSO) by the deadline.​ ​Your registered personal details will then be displayed. If the details displayed do not match your photo ID, please click NOT CORRECT and complete our Details

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What happens if my preferences are not available?

When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.

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Will I have to queue on the site to enter the ballot?

You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.