HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due
Knowledge base article
•
The Anfield Abseil
Most of the content in the All Red Video platform is available worldwide, without restrictions. However, due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: Women’s Super League (WSL) cont
ALL RED Video Support
Click ‘join now’ on All Red Video on the compare memberships page You will be asked to Register or Log In If you need to register, you will be asked for the following details: - First Name - Surname - Date of Birth - Gender - Email Address - Country - Password - Preferences Following a success
Purchase and Renewal
Yes, if you’re a light member you can also have the monthly All Red video membership too. If you are wanting to swap your membership type from light to full to gain full seasonal access to All Red video, you must request a refund within 14 days of purchasing your light membership.
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.
Ticket Forwarding
Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc
Stadium & Facilities
Supporters can continue to access to the club's Ticket Exchange, or if eligible can use our Ticket Forwarding service.
Ticket Distribution
What do I have to do to earn or win? You must complete a range of easy tasks in order to earn points. When you have enough points you will be able to redeem them for your chosen rewards. You can view the current set of tasks, benefits and rewards within the ALL RED Rewards area of the Official LFC A
ALL RED Rewards
Adidas kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own collections, so the best thing to do is check the Online
Products and Stock
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Stadium and Facilities
Premier League Home Games The credit is given to the person the ticket was forwarded to, subject to them attending the game. Cup Home Games The credit remains with the original owner European Away Games The credit remains with the original owner, subject to them attending the game.
What benefits can I access? Registered users will be able to access exclusive benefits including the “Walk On” emagazine, prize draws, polls, forums, the LFC Newsletter, match commentary, video content and more. What benefits can I earn and what can I win via prize draws? Benefits, rewards & prize
You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Supporter Services and a member of our team will be able to help.
Fan Update
Please email your request to lfcprogramme@reachsport.com with the message, a photograph (if required) and which matchday programme you would like this to appear in. Please note due to the high volume of requests it may not be possible to accommodate your request in the requested programme.
Fan Mail & Special Requests
Yes, we have accessible seating in multiple locations around the stadium.
Concerts
In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. The form to request for a ticket to be returned to the sender will be available via their Ticketing Account. They can click here to
Ticket Exchange is available for Premier league matches only. Please click here and follow the Ticket Exchange instructions. The cost of your match ticket can be returned to you in two ways: UK bank transfer Ticket cash If you have a ticket for a cup match that you are unable to attend you can use
Ticket Exchange & Ticket Cash
When will LFC Forums close? LFC Forums will close at 9am on Tuesday 3rd June 2025. Why have LFC made the decision to close LFC Forums? Liverpool FC is always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technolog
LFC Forums
How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y
To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.
NFC Tickets & Stadium access
