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I've not received an invite to complete Fan Update, why?

Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please Contact Us via email or @LFCHelp on X.

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Are disabled car park spaces provided with match tickets?

​There are a very limited amount of car parking spaces available in Stanley Park. If supporters would like a parking space, they'll need to request this at the time of booking their match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by

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What is the difference between an LFCTV and All Red Video subscription?

LFCTV subscription is through Sky or Virgin enables you to watch the LFCTV channel on your TV. For more information on subscribing to the LFCTV channel click here . ​ All Red Video is an online subscription which is accessed via your PC or mobile device. For more information on subscribing to All Re

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I don’t have any of the valid ID documents required, what do I do?

First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with

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What photographic ID must I provide?

You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. ​ If you don't have a passport or driving licence, the Post Office PASS Card is an afford

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How do I redeem an All Red membership gift voucher for season 2025/26?

​ To activate your voucher, follow the simple instructions below; ​ Visit www.liverpoolfc.com/membership/join If you have a Supporter ID from a previous season, ‘LOGIN’ and continue. If not choose ‘SIGN UP’ and complete your details as instructed. Select the All Red membership you have Add to basket

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Where are the disabled supporters tickets located within the stadium?

Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two personal assistants to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. More accessi

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How much is an All Red Video Subscription?

You can find the price of an All Red Video membership by clicking here or via the All Red Video mobile apps. You may also consider becoming an All Red Full member, which gives you seasonal benefits including access to All Red Video and ticket sales, among others – see here. ​ You can also register f

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What are the prices for disabled supporters tickets?

For a full breakdown of ticket prices for disabled supporters, please click here.

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A video is not available in my country, why?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ However, due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: ​ Women’s Super League (WSL) cont

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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What content is available on the All Red Video connected TV apps?

The entire All Red Video catalogue can be accessed via the connected TV apps. The same account used to access content on the All Red Video website and mobile apps can be used on the TV apps. ​ This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 days a week, as wel

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What happens if I don't complete Fan Update?

If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw

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How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Add group locations” you will have the option to set a location name, address and an image. ​

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I have completed the Fan Update process; do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update has been submitted and is pending validation. After that we will review your submission. If we have any questions, we'll be in touch. Otherwise, we will approve your submission and send you an email co

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Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

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The item I want is out of stock - is it coming back?

Adidas kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own collections, so the best thing to do is check the Online

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What is Liverpool's flag and banner policy?

It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters who come to Anfield. Flag Policy ​ Commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less than 1m long) will be allow

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Will there be a photographer present on the day?

Our abseil team will be taking pictures of you as you start your abseil – any pictures taken will be available to view and purchase via a QR code on your wristband after your abseil, so you can make this once in a lifetime experience even more memorable. You can buy your photos online using the QR C

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What time should I arrive?

Participants should arrive 30 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expense

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