HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
All Red members and Season Ticket holders with a stadium access card will not need new cards for season 2026/27. Their existing card will remain active provided they have renewed by 14 Aug 2026.
Knowledge base article
•
NFC Tickets & Stadium Access
There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review.
Premier League Home Credit Changes
The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.
Personalised Gifts and Souvenirs
To use the LFC Official App, your device must be running: iOS 16.0 or later, or The latest Android operating system. If you are on the latest version, try deleting the app and reinstalling it. If the issue persists, contact Supporter Services.
LFC Official App
As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.
All Red
In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.
Match Credits
If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. See the permitted aids we are able to store:
Stadium and Facilities
If the Club receives an exceptionally small allocation for an away fixture, it may not be possible to guarantee all supporters with the highest number of credits the opportunity to buy a ticket. In this scenario, match credits from earlier seasons may also be included as criteria, using as many pr
Multi-Year Loyalty (MYL)
If there are no home or away cup fixtures in a competition across a whole season, the games in the other seasons relevant to a supporter's 'Credit Balance' period would continue to be used, even if there were no games in one or more seasons. For example, if the men's first team do not have any FA
Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. These match credits will not count towards your Credit Balanc
Match credits will not be awarded for hospitality tickets for Premier League home fixtures.
The Stadium Tours Reception is located in the Main Stand, opposite the club superstore. The closest bus stops and taxi/car drop-off points are along Walton Breck Road (A5089), which is on the same side of the stadium as the Main Stand and club superstore.
stadium tours address
stadium tours location
Tour Information
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
For enrolment in the ACS for season 2026/27, only match credits earned during 2025/26 in the relevant cup competition will be used to determine eligibility. As the transition to MYL progresses, multiple seasons will start to become relevant for eligibility to enrol in the ACS. For example, for 202
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
Fan Update
In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. The form to request a ticket to be returned to the sender is available in your My Account. Requests will be reviewed within 24 wor
Ticket Forwarding
A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. Visit the Ticketing Policy Hub for more information. *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E
The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.
Finance
This may be because: You do not have an eligible All Red membership or Season Ticket. Your account is blocked. You must hold a Full, Light or Junior All Red membership to be eligible to buy or register for tickets for Premier League home games. For some Premier League games, you also require a min
The terms and conditions for the Anfield Abseil can be viewed on our website or by clicking here. Below is a brief summary of the key points of our Terms & Conditions. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (
The Anfield Abseil
