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Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, contact Supporter Services.
Knowledge base article
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Fan Update
You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
When invited, disabled supporters will need to complete Fan Update for their All Red account. For more information on when and how you will be contacted, see our FAQ What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Personal assistant accounts will not be required t
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw
Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please contact Supporter Services.
You must provide one of the following forms of photo ID: Passport. Driving license. Identity card, including the Post Office PASS Card. Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an a
Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.
Log in to My Account. Select My Friends & Family. Click the 3 dots next to the person you wish to remove. Select Remove and confirm by clicking Remove User.
Friends & Family
In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: General Admission ticket Condition
Refunds
These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.
Ticket Exchange
Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.
Premier League Home Credit Changes
Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. All Young Adult All Red members can apply for these fixtures on a ma
Young Adult Area
All Red members aged 17 to 24.
Registration dates will be published approximately two weeks in advance of each Premier League home fixture.
Disabled Season Ticket holders and members are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500. If a disabled Season Ticket holder attends the match with a personal assist
Access to Tickets
If you are an All Red Full, Junior member or a men’s, women’s or hospitality season ticket holder, you get access to discounts on our Stadium Tours and Musuem. Your discount codes are available within the benefits section of your My Account.
Membership Benefits
