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Season Ticket Waiting List
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If
All Red Video Subscription Support
You must be 18 years old or over.
Finance
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
Personalised Gifts and Souvenirs
The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc
Complaints, Suggestions and Thank Yous
This could be due to: They have chosen to remove you from their Friends & Family List. Following the changes to Friends & Family for season 2025/26, some supporters had more than 18 accounts on their Friends & Family List and did not reduce this number before the deadline of 1 September 2025. As a
Friends & Family
If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. See the permitted aids we are able to store:
Stadium and Facilities
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
Returns for orders placed with Klarna* are handled the same way as orders paid upfront. Read our FAQ on how to return an item for refund or exchange for more details, If you are due a refund following your return, and you have already made some or all the payments to Klarna, they will refund your mo
Changing or Placing an Order
When invited, supporters with accessibility requirements will need to complete Fan Update for their All Red account. For more information on when and how you will be contacted, see our FAQ What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Personal assistant accounts
Fan Update
No, unfortunately this is not possible.
Season Ticket terms and conditions can be found here.
General
Login to your account to update your contact details.
Existing registered supporters will be contacted directly with information about any transition arrangements and deadlines. No supporter will lose access without being informed of the steps required. Nimbus will inform you when your card is about to expire. The Club will update seasonally so you
Registering your Access Requirements
Nimbus Disability is the organisation behind the Access Card scheme and works with thousands of venues, attractions, theatres, arenas and sporting organisations across the UK. The Access Card Scheme provides a trusted, independent way for disabled people to communicate their access requirements, h
Nimbus accept a wide range of documentation. View the full list of accepted evidence for a Nimbus application.
All Access Cards and Digital Access Passes are valid for 3 and need to be renewed directly with Nimbus. Nimbus will notify you when your Access Card is due to expire. The Club updates records seasonally, so your Access Card needs to be valid for the following season to be eligible for ticket purch
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.
The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d
All Red Rewards
