HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
All products must be returned to store with the itemised till receipt. This is done in person. The only exceptions to this rule are personalised products and memberships, which can't be returned.
Knowledge base article
•
Club Stores
Live tasks can be found in the Earn section of the OLSC group homepage.
Official Liverpool Supporters Club (OLSC) Members
Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.
In addition to the All Red Video website and mobile Apple & Android apps, All Red Video is also available on Amazon Fire TV, Android TV and Roku, allowing you to watch on-demand and live content, including the 24/7 LFCTV channel, directly on your TV. Several Smart TV models have Amazon Fire TV, An
All Red Video - Connected TV Apps
There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. Any further announcements will be made on our website.
Access to Tickets
You can find the price of an All Red Video membership on the All Red Video website and mobile Apple & Android apps. You may also consider becoming an All Red Full member, which gives you seasonal benefits including access to All Red Video, ticket sales and much more. You can also register for a
All Red Video Subscription Support
We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.
The Anfield Abseil
LFCTV subscription is through Sky or Virgin and enables you to watch the LFCTV channel on your TV. Read more information on subscribing to the LFCTV channel. All Red Video is an online subscription which is accessed via your PC or mobile device. Read more information on subscribing to All Red
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
Personalised Gifts and Souvenirs
The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.
Season Ticket Waiting List
You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. This way, if you are successful, you will only be allocated seats in your preferred area.
All Red
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
You'll need to register for a free All Red Essential account. If you already have an account, login to listen.
All Red Video Support
Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.
Changing or Placing an Order
The LFC Official App is available on both Apple and Android devices from our website.
LFC Official App
Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.
Stadium and Facilities
If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. See the permitted aids we are able to store:
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If
We will notify you by email around a week before the match with instructions on how to download your NFC pass to your smartphone. Should you wish to distribute your ticket(s), details on how to do this will also be noted on the email.
NFC Tickets & Stadium Access
If the card has changed but the bank account or credit card account remains the same, payment should automatically be made into the account without any intervention needed.
Refunds
