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Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay
Knowledge base article
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Tour Information
Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.
Finance
This may be because: You do not have an eligible All Red membership or Season Ticket. Your account is blocked. You must hold a Full, Light or Junior All Red membership to be eligible to buy or register for tickets for Premier League home games. For some Premier League games, you also require a min
Match Credits
If you are successful in the ballot you will be allocated a seat based on your preferences. If you register for the ballot along with other supporters in the same transaction, you will be allocated seats together if your ballot entry is successful. If you registered with other supporters, you can
All Red
You can only forward your ticket to another wheelchair user supporter.
Ticket Forwarding
Personal assistant tickets are only available when bought through the club directly.
Concerts
Yes, we have accessible seating in multiple locations around the stadium.
Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.
Ticket Exchange
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
Fan Update
The entire All Red Video catalogue can be accessed via the connected TV apps. The same account used to access content on the All Red Video website and mobile Apple & Android apps can be used on the TV apps. This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 day
All Red Video - Connected TV Apps
The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a Premier League broadcast window (when there's another game in the league being televised). We are restricted in the number of games we can show live during the season
under 18
under 23
All Red Video Support
If the card has changed but the bank account or credit card account remains the same, payment should automatically be made into the account without any intervention needed.
Refunds
Digital gift cards can be redeemed against our entire personalised product catalogue.
Personalised Gifts and Souvenirs
We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc
Complaints, Suggestions and Thank Yous
There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.
Access to Tickets
Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.
Official Liverpool Supporters Club (OLSC) Members
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Disabled Season Ticket holders and members are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500. If a disabled Season Ticket holder attends the match with a personal assist
If you’re happy to be allocated a seat in an alternative area in the event your preferred areas aren’t available, please ensure Allocate me seats in any area is switched on. The toggle should be green. To be allocated seats only in your preferred areas, swtich this option off. The toggle should be
Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh
The Anfield Abseil
