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Will I be able to use the Ticket Exchange this season if I am unable to attend some games?

Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. ​ There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.

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I don’t have any of the valid ID documents required, what do I do?

First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with

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Filming requests at LFC sites

If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed

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I am a disabled supporter, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.

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How do I enter the ballot?

Click here to watch a video guide.

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I registered/logged in and used my invitation to join link and didn’t get the pop-up?

Please go back to the message and re-enter the URL into your browser and it should appear. ​ If you are still having difficulties, please follow the other process on how to join the group.

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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Why has someone disappeared from my Friends & Family list?

This could be due to one of the following: ​ They have chosen to remove you from their Friends & Family list. Following the changes to Friends& Family, they had more than 18 Friends & Family on their list and did not reduce this number before the deadline of 1 September. Therefore they have automati

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How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

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Bookings and gift vouchers

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. ​ Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

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How do I apply for an Access Card?

The club issues digital tickets for fans to access the stadium but recognises there may be a small number of fans who may find these difficult to use. We therefore provide access cards, which are a photographic ID card that can be used at the turnstile instead of a digital ticket, to those who meet

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I’m an All Red member with less than 13 Premier League home match credits from season 24/25, do I have to register for the All Red ticket sale?

Yes, All Red members with less that 13 Premier League home match credits from the 2024/25 season needed to register for the All Red ticket 2025/26 sales. ​ ​

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About ALL RED Rewards

What is ALL RED Rewards? ​ ALL RED Rewards is where fans registered via the official LFC website or Official LFC App can find exclusive benefits just for being a fan. You can also earn extra benefits and rewards by regularly using the various features of the Official LFC App and website. Why have yo

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How will I get the discounts in LFC Retail stores and Museum & Tour centre?

To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.

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LFC Forums Closure

When will LFC Forums close? ​ LFC Forums will close at 9am on Tuesday 3rd June 2025. Why have LFC made the decision to close LFC Forums? ​ Liverpool FC is always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technolog

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Advice on resetting your password for the new ticketing system

Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: ​ Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits

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What is the difference between an LFCTV and All Red Video subscription?

LFCTV subscription is through Sky or Virgin enables you to watch the LFCTV channel on your TV. For more information on subscribing to the LFCTV channel click here . ​ All Red Video is an online subscription which is accessed via your PC or mobile device. For more information on subscribing to All Re

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What are my retail discount benefits for season 2025/26?

If you are an All Red full, light or junior member or a men’s, women’s or hospitality season ticket holder, your benefits give you access to the following retail discount across the season. 10% discount in LFC official UK based stores and online Please note, there is a £200 discount cap across the s

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I am an All Red Full member, how do I access my All Red Video account?

Head to the All ​​Red Video Homepage. Click “Log In” in the top right corner and enter the email address and password associated with your All Red Full membership.

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I want to take my disabled child to a match at Anfield, how do I get tickets?

Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information. Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents lis

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