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Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co
Knowledge base article
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Personalised Gifts and Souvenirs
Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.
Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
No, tickets obtained via the ballot can only be purchased using credit or debit card.
All Red
As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
If you’re happy to be allocated a seat in an alternative area in the event your preferred areas aren’t available, please ensure Allocate me seats in any area is switched on. The toggle should be green. To be allocated seats only in your preferred areas, swtich this option off. The toggle should be
You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. This way, if you are successful, you will only be allocated seats in your preferred area.
Yes, we offer Match Day Tours on the day of a home match at Anfield*. For details of inclusions, availability and pricing, please visit the Museum & Tours website. Ticket(s) include entry to the interactive LFC Museum and the last entry into the museum is 1 hour before kick-off. We recommend p
Booking a Tour
Multi-Factor Authentication helps us to keep your account secure. We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo
Multi-Factor Authentication
If you are successful in the ballot you will be allocated a seat based on your preferences. If you register for the ballot along with other supporters in the same transaction, you will be allocated seats together if your ballot entry is successful. If you registered with other supporters, you can
Ballots will be run and payments taken Thursday 30 and Friday 31 July 2026 and we’ll notify supporters of the ballot outcome via email during this time. Emails will be sent to the lead booker (the person that made the ballot application) from tickets@fans.emails.liverpoolfc.com.
All Red members and Season Ticket holders with a stadium access card will not need new cards for season 2026/27. Their existing card will remain active provided they have renewed by 14 Aug 2026.
NFC Tickets & Stadium Access
Watch the video guide.
Tickets purchased in the Young Adult area can be posted on the Ticket Exchange and the original ticket holder will receive a refund if the ticket sells to another supporter. Only other Young Adult All Red members will be able to purchase these tickets via the Ticket Exchange. Tickets purchased in
Young Adult Area
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Stadium and Facilities
