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If you need to change your address, then you will need to do this with us and Computershare. To contact Computershare, write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS99 6ZZ To change
Knowledge base article
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Manage Ticketing Account
We are sorry but the Club does not facilitate the scattering of ashes in or around Anfield Stadium. A specially designed garden area is now situated in the Main Stand's public realm area on 97 Avenue. This quiet, intimate garden provides fans with a peaceful area to sit and reflect at the home of
Stadium & Facilities
No, there will continue to be a sales period for disabled supporters who are successful in the ballot. The July sale for ballot winners will take place from 1pm until 5pm, Monday 10 November. We will continue to explore opportunities to streamline the process for disabled supporters, including t
Members Sale
You can find the price of an All Red Video membership on the All Red Video website and mobile Apple & Android apps. You may also consider becoming an All Red Full member, which gives you seasonal benefits including access to All Red Video, ticket sales and much more. You can also register for a
All Red Video Subscription Support
We ask that all customers arrive 15 minutes before their scheduled time slot. Please ensure that you keep to your allocated time, as this helps us keep tours running smoothly throughout the day.
Tour Information
It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.
Fan Update
Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wallet linked to your Ticketing Account. Y
Ticket Exchange and Ticket Cash
Log in to register for the ballot. Registration for supporters with less than 13 Premier League Home Games will take place from 10am Thursday 23 October until 8am Thursday 30 October.
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
All Red
An All Red Video account can be shared by people who live together in one household. People who are not in your household will need to sign up for their own account to watch All Red Video. A household is defined as a a group of devices connected to the same internet you use to watch All Red Video.
All Red Video App
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Stadium and Facilities
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
There are two reasons why you may be encountering an error: The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.
Ticket Forwarding
A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits
Multi-Year Loyalty (MYL)
Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.
If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact Supporter Services.
Multi-Factor Authentication
Season Ticket terms and conditions can be found here.
Season Ticket Renewals
If the card has changed but the bank account or credit card account remains the same, payment should automatically be made into the account without any intervention needed.
Refunds
The Stadium Tours Reception is located in the Main Stand, opposite the club superstore. The closest bus stops and taxi/car drop-off points are along Walton Breck Road (A5089), which is on the same side of the stadium as the Main Stand and club superstore.
stadium tours address
stadium tours location
You can read the full policy on our website.
Season Ticket Change of Ownership
