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How will I be refunded if my seat is resold on the Ticket Exchange?

When your seat is resold, you can choose from one of 2 options for the funds: Deposited into your back account.Stored within Ticket Cash in My Account. Ticket Cash can only be used for future online ticket purchases. Funds will be transferred to your chosen refund method within 10 days of the match

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I have released my seat for a game I now want to attend, what do I do?

If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: ​ If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.

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How much are LFC Women's Match and Season Tickets?

Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced. ​

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I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

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How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Manage members” you are able to search for members by name, remove them from the group, but a

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Where are the accessible toilets located at Anfield?

There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). ​ Should you require the use of the changing places facilities, please inform our Disability team at the time of booking. They will endeavour

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Will I be able to use the Ticket Exchange this season if I am unable to attend some games?

Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. ​ There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.

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What Is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. ​ We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo

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I’ve booked with Ticketmaster and need a PA, can you help?

Personal assistant tickets are only available when bought through the club directly.

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What does 'Ineligible' mean on my ticket in the app?

In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. ​ For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.

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When is Ticket Forwarding open before each fixture and when is the cut off?

​Ticket Forwarding will be enabled approximately two weeks prior to each fixture. ​ It will remain open until kick-off on matchday.

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Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a season ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the season ticket waiting list must belong to th

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. ​ Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

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I haven’t received/can’t find my order confirmation email. How do I check my order has been accepted?

Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. ​ During busy periods, there may be a delay in receiving your order confirmation email. Please allow up to one hour before contacting us, and ref

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Can I remove supporters from my Friends & Family List after 1 September 2026?

From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.

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How do I enter competitions in the members’ area?

All current prize draws and events will be advertised within the Prize Draws section of your My Account. ​ Every month new competitions will be announced so make sure you are regularly checking in.

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Student Information

We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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How do I download the LFC Official App?

The LFC Official App is available on both Apple and Android devices from our website. ​

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How do I refund an order using Klarna?

Returns for orders placed with Klarna* are handled the same way as orders paid upfront. Read our FAQ on how to return an item for refund or exchange for more details, If you are due a refund following your return, and you have already made some or all the payments to Klarna, they will refund your mo

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