HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
There are a very limited amount of car parking spaces available in Stanley Park. If supporters would like a parking space, they'll need to request this at the time of booking their match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by
Knowledge base article
•
Match day
Log in to register for the ballot. Registration for supporters with less than 13 Premier League Home Games will take place from 10am Thursday 23 October until 8am Thursday 30 October.
Members Sale
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, loc
ALL RED Rewards for OLSC Committee Members
We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.
The Anfield Abseil
Once logged in, tap on the Supporters Club icon. If it does not already appear, search for your OLSC. The name will be OLSC and then the location of your Club. Once found tap on the OLSC. Tap on Request to Join Group. Your request will then be waiting to be verified by the admins of your OLSC. Once
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
For someone to be able to add you to their Friends & Family list, they must know your supporter ID and postcode or surname. If someone has added you to their list without your consent, please contact Supporter Services.
Friends & Family
This could be due to one of the following: They have chosen to remove you from their Friends & Family list. Following the changes to Friends& Family, they had more than 18 Friends & Family on their list and did not reduce this number before the deadline of 1 September. Therefore they have automati
Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh
Our abseil team will be taking pictures of you as you start your abseil – any pictures taken will be available to view and purchase via a QR code on your wristband after your abseil, so you can make this once in a lifetime experience even more memorable. You can buy your photos online using the QR C
We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due
You are very welcome to bring your own food & drink, but you will not be allowed to consume this on tour or in the museum. There are public spaces around the stadium for you to enjoy a picnic, but we kindly ask you to take all your waste home with you for responsible disposal.
Facilities at Anfield
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit https://www.liverpoolfc.com/fans/local-residents. .
Anfield Residents Liaison
If you have one of the following All Red membership types, you can benefit from discounts on our Stadium Tour and Museum: Full Junior Men’s, women’s or hospitality season ticket holders Where do I find my discount codes? Your discount codes are available within the ‘benefits’ section of your ‘
Membership Benefits
You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. Please note - You have 48 hours to upload evidence following the purchase of y
Concerts
Yes, disabled concert goers can book with non-disabled supporters in the same transaction, however this is subject to availability. If you wish to book seats next to each other within this transaction, please note this is also subject to availability and cannot be guaranteed.
Unfortunately, personal assistant tickets are only available when bought through the club directly.
Due to the new mandate where credits require a "credit authorisation" the credited funds are "held" in a pending state until the credit is processed. The refund amount is not removed from your account, but is waiting to be added instead. Since this mandate is fairly new, some of the mapping is confu
Purchase and Renewal
Log in here , select ‘My Friends & Family’ Click the 3 dots next to the person you wish to remove. Select the ‘Remove’ option. Select ‘Remove User’. Please note, as of 1 September 2025, the option to remove someone from your Friends & Family list is no longer available for the 2025/26 season.
Ticket Forwarding
There are two lettering styles available for 2025/26 season LFC shirts: • Premier League Printing - This lettering style is worn by the first team squad in all Premier League matches. • LFC Printing - This style is worn by the first team in all cup competitions, including European Cup competitions
Products and Stock
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but a
