HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Tickets purchased during the local sales cannot be forwarded via Ticket Forwarding to a supporter on your Friends & Family List.
Knowledge base article
•
Local General Sale
No, there is no limit however each seat can only be forwarded once per fixture. If you are a Season Ticket holder you will still need to comply with the Every Seat Every Game policy.
Ticket Forwarding
These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y
Refunds
Season Ticket terms and conditions can be found here.
Season Ticket Renewals
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.
Ticket Exchange and Ticket Cash
Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only Liverpool FC Official Store is https://store.liverpoolfc.
knock off
counterfeit
fraud
scam
+4
Products and Stock
The final panels have been installed and the Champions Wall at Anfield is now complete. To view the FAQs for the Champions Wall at Anfield, head to Photomosaic wall (liverpoolfc.com)and click on the FAQs link at the very bottom left of the page. If you have a query regarding the Champions Wall pleas
champions wall
Personalised Gifts and Souvenirs
If you subscribed via the Official All Red Video App, go to the respective store to manage your subscription and payment details. We cannot manage this for you as we do not have access to this information.
All Red Video App
No, you will be unable to purchase another ticket any additional sales.
You can amend your Supporters Club attached to your All Red membership account by following these steps: Log into your My Account. At the bottom via a drop down, Supporters Club is amendable. Click Update to save your changes.
Managing Your Details
Multi-Factor Authentication helps us to keep your account secure. We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo
Multi-Factor Authentication
The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.
Season Ticket Waiting List
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
Fan Update
There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use Microsoft Sharepoint to share these tickets with you. If you open your ticket link from a phone with OneDrive installed, your phone might open OneDrive
Away Tickets
Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wallet linked to your Ticketing Account. Y
The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act
Manage Ticketing Account
There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review.
Premier League Home Credit Changes
Yes, you are permitted to have up to 18 registered supporters on your Friends & Family List. You can edit your registered supporters until 1 September 2026, after which you are unable to remove from your list, and only those with less than 18 registered supporters will be able to add to their list
See the full breakdown of ticket prices for disabled supporters.
Access to Tickets
Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. Unfortunately, if you do change your mind on the day, we would not be able to iss
The Anfield Abseil
