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To be removed from the list please contact Ticketing Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.
Knowledge base article
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Season Ticket Waiting List
No, you did not have to register. All Red members eligible for the 13+ sales will be sent a link on Friday 7 November. Disabled supporters will be sent a link on Thursday 6 November to access the disabled sale.
Members Sale
If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw
Fan Update
Login here, go to ‘Personal Details’ and click ‘Change Password’. If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons: Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within t
Ticketing System Help
What personalised products do you sell on the Online Store? We have launched a personalised product catalogue, consisting of souvenirs and accessories. All products can be personalised online with names and messages. The full range can be viewed here. Unlike personalised LFC kits, all of these pro
Personalised Gifts and Souvenirs
If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed
Club & Corporate Information
To receive the discounts you are entitled to, you must show your NFC pass. For details of all season ticket and membership benefits, go here.
NFC Tickets & Stadium access
A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.
Match day
Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. Please note, all of our home match commentary is conducted in house.
First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with
Yes. After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, on the next screen you'll have the opportunity to update your address too. If you change your address, you'll need to upload either: A utility bill/bank statement from the last 3 months with your n
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent ticketing surveys and in line with the club's ticketing principles.
Friends & Family
We offer a choice of Economy, Standard and Premium delivery options within the UK. Free economy UK delivery is available for orders over £80. We also offer collections from UPS Access Points and some of our Liverpool FC Club Stores. Estimated delivery costs, dates, as well as important information a
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Delivery
When you return your seat, you can choose one of 2 options. Choose to have the funds transferred to your bank accountChoose to have the funds stored within the 'Ticket Cash' option in My Account. Ticket Cash can be used against future online ticket purchases. Funds will be transferred to your chosen
Ticket Exchange & Ticket Cash
Please note that LFC Retail cannot guarantee what specific packaging your LFC order will arrive in. Therefore your parcel may arrive in red, branded LFC packaging.
For the latest updates on pre-order despatch dates, check the Announcements section. Checking the status of your order in My Account You can track the progress of your order in My Account, in the My Orders section. Here's what the statuses mean: Pending - your order has been accepted and is wait
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Ticket Forwarding will be enabled approximately two weeks prior to each fixture and will be advertised here. Once the Ticket Forwarding service is available, it will remain open until kick-off on matchday.
Ticket Forwarding
How do I redeem the benefits and rewards I've earned? Once you have completed some tasks, you may have earned enough points to redeem some benefits & rewards. The benefits & rewards will be listed within the ALL RED Rewards area of the Official LFC website. You use your accumulated points to redee
ALL RED Rewards
If you are an All Red Full, Light or Junior member, then you have a seasonal membership and your All Red membership will expire on 31 May 2026. If you are an All Red Video monthly member, your membership expiry date can be found in the members’ area.
Purchase and Renewal
In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds: Refund procedure by ticket type General Admission/M
General Ticketing FAQs
