Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (339)

Relevance
Selected Relevance
L
What do I do if my NFC pass shows as expired?

Follow the instructions below if your pass has expired iPhone Open your Apple Wallet app Tap on the "View Expired Passes" text (you might need to scroll down if you have lots of passes in your wallet) Supporters need to unhide their NFC pass if it has dropped into their expired passes, or it won't r

Knowledge base article

 • 

NFC Tickets & Stadium access

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

 • 

Contact Us & Club Information

L
How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

Knowledge base article

 • 

Season Ticket Renewals

L
Why aren't all academy and women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a 'Premier League broadcast window' (when there's another game in the league being televised). ​ Therefore we are restricted in the number of games we can show live durin

under 18

under 23

Knowledge base article

 • 

ALL RED Video Support

L
What happens if there's bad weather?

We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due

Knowledge base article

 • 

The Anfield Abseil

L
Video streaming problems

We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view in HD you will need to have higher download speeds. ​ As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view. If you are experiencing

Knowledge base article

 • 

ALL RED Video Support

L
Can disabled supporters book with non-disabled supporters in the same transaction?

Yes, disabled concert goers can book with non-disabled supporters in the same transaction, however this is subject to availability. ​ If you wish to book seats next to each other within this transaction, please note this is also subject to availability and cannot be guaranteed.

Knowledge base article

 • 

Concerts

L
How is the Waiting List organised?

The list is ordered chronologically and those who have been on the list the longest will be offered a Season Ticket first.

Knowledge base article

 • 

Season Ticket Waiting List

L
I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

Knowledge base article

 • 

Season Ticket Renewals

L
Can I buy a disabled supporter season ticket?

There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. ​ Any further announcements will be made on our website.

Knowledge base article

 • 

Ticket Sales

L
What Content Is Available on the All Red Video Connected TV Apps?

The entire All Red Video catalogue can be accessed via the connected TV apps. The same account used to access content on the All Red Video website and mobile Apple & Android apps can be used on the TV apps. ​ This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 day

Knowledge base article

 • 

ALL RED Video - Connected TV Apps

L
Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ However, due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: ​ Women’s Super League (WSL) cont

Knowledge base article

 • 

ALL RED Video Support

L
How do I know if I am completing a task for myself or my OLSC?

When on the ALL RED Rewards homepage you will be earning for yourself, it will display your name, your profile picture, when you have been a member since and your points total. On this screen you will be earning points for yourself. ​ When you go onto the OLSC on ALL RED Rewards, it will clearly sta

Knowledge base article

 • 

ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)

L
Why can't I forward my ticket?

1) Ticket Forwarding may be unavailable. ​Ticket Forwarding is usually made available approximately one week before each home game. Click here to see if it is available for the game you are trying to forward. ​ There are also times when you may not be able to access Ticket Forwarding in your account

Knowledge base article

 • 

Ticket Forwarding

L
How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit https://www.liverpoolfc.com/fans/local-residents. .

Knowledge base article

 • 

Anfield Residents Liaison

L
How do I download the LFC Official App?

The LFC Official App is available on both Apple and Android devices from our website. ​

Knowledge base article

 • 

LFC Official App

L
About ALL RED Rewards

What is ALL RED Rewards? ​ ALL RED Rewards is where fans registered via the official LFC website or Official LFC App can find exclusive benefits just for being a fan. You can also earn extra benefits and rewards by regularly using the various features of the Official LFC App and website. Why have yo

Knowledge base article

 • 

ALL RED Rewards

L
How do I enter a turnstile with a digital scanner?

The turnstiles in your stand have been upgraded, and are now fitted with new digital scanners. Stewards will be located around the turnstiles should you require any assistance. ​ To see the exact steps in action, watch our how to video. ​ As you approach the turnstile, have your pass ready to scan a

Knowledge base article

 • 

NFC Tickets & Stadium access

L
I want to take my disabled child to a match at Anfield, how do I get tickets?

Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information. Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents lis

Knowledge base article

 • 

General Ticketing FAQs

L
Is there a limit to how many home Premier League or Cup match tickets I can forward in a season?

No, there is no limit however each seat can only be forwarded once per fixture. ​ If you are a Season Ticket holder you will still need to comply with the Every Seat Every Game policy.

Knowledge base article

 • 

Ticket Forwarding

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.