LFC Help Centre

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp

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Fan Update

What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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Official Liverpool Supporters Club (OLSC) Members

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.

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Finance

Can a member of my Friends and Family renew my Season Ticket for me using V12 Finance?

Yes. If renewing more than one Season Ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement. The person applying for the finance (you) is responsible for the monthly repayments for all tickets in that bundle.

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Finance

Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

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Match Tickets

I can’t see my Credit Balance in the app. What do I do?

If you can’t see your match credits in the LFC Official App, try the following: Close and restart the app. Log out and back in again. Delete the app and reinstall it. If the issue persists, contact Supporter Services.

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LFC Official App

What is Fan Update, why is the club doing it, and who needs to complete it?

Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter

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Fan Update

Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

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The Anfield Abseil

Can I change my postal address during the Fan Update validation?

After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, you'll have the opportunity to update your address on the next screen. If you change your address, you'll need to upload either: A utility bill/bank statement from the last 3 months with your new addr

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Fan Update

How do I use my Access Card or Digital Access Pass at Anfield?

When you attend a match, you can show your Access Card or Liverpool FC Digital Access Pass, to a member of staff, who will be happy to provide any assistance you require. Please note that when purchasing tickets, it is essential that you select tickets that meet your requirements and are in line wit

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Match Day

How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

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The Anfield Abseil

Where can I find details about joining the Auto Cup Schemes, including eligibility criteria?

You can read more details on the scheme and eligibility criteria. When you renew your season ticket online, the system will show you the schemes you are eligible to enrol into during the Season Ticket renewal period.

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ST Auto Cup Scheme

Can I return personalised items?

Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. If so, items can be returned to us by following our standard returns process.

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Personalised Gifts and Souvenirs

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I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

What are the different ways in which I can earn for my OLSC on All Red?

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Can a member of my Friends and Family renew my Season Ticket for me using V12 Finance?

Can I buy a junior Season Ticket or Hat-trick package on its own?

I can’t see my Credit Balance in the app. What do I do?

What is Fan Update, why is the club doing it, and who needs to complete it?

Are there any restrictions on who can participate?

Can I change my postal address during the Fan Update validation?

How do I use my Access Card or Digital Access Pass at Anfield?

How long does the experience last?

Where can I find details about joining the Auto Cup Schemes, including eligibility criteria?

Can I return personalised items?