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Knowledge base article
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Personalised Gifts and Souvenirs
Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh
The Anfield Abseil
Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.
Finance
Yes, we have accessible seating in multiple locations around the stadium.
Concerts
You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
Fan Update
V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your Season Ticket purchase is not complete until V12 have accepted your finance application.
Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay
Tour Information
To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.
Friends & Family
Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
Renewals
It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.
The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act
Manage Ticketing Account
To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
Match Tickets
Membership packs began being dispatched in June. Once your pack is dispatched, you will receive a confirmation email.
Membership Benefits
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
All Red
When any job opportunities arise they are posted on our website. To apply for any of the roles you will need to register on the relevant website and apply through the link on the role you are interested in. Any email/postal applications directly to the club cannot be processed. If you have any fur
vacancies
careers
career
student
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Club & Corporate Information
We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has
Fan Mail & Special Requests
Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please contact Supporter Services.
LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are
Match Day