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Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. ​ Wheelchair bays are available in 2 locations in the North Stand: ​​ Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

Knowledge base article

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Match Tickets

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How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

Knowledge base article

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Renewals

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Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. ​ If you're unhappy with the quality of what you have received, contact Supporter Services.

Knowledge base article

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Personalised Gifts and Souvenirs

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How do I get to St Helens Stadium?

The stadium can be reached by train, bus, car, or supporter coach services. Train: St Helens Central station is approximately a 15-minute walk from the stadium. Bus: Several local bus services stop directly outside the stadium on Peasley Cross Lane. Supporter Coaches: Expedia supporter coaches opera

Knowledge base article

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Transport & Parking

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Where can I find the official Season Ticket Ownership Transfer Policy?

You can read the full policy on our website.

Knowledge base article

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Season Ticket Change of Ownership

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What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

Knowledge base article

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Finance

Membership Query(Copy)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

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How do I use my Access Card or Digital Access Pass at Anfield?

When you attend a match, you can show your Access Card or Liverpool FC Digital Access Pass, to a member of staff, who will be happy to provide any assistance you require. Please note that when purchasing tickets, it is essential that you select tickets that meet your requirements and are in line wit

Knowledge base article

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Match Day

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Where can I find the Anfield Abseil Terms & Conditions?

The terms and conditions for the Anfield Abseil can be viewed on our website or by clicking here. ​ Below is a brief summary of the key points of our Terms & Conditions. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (

Knowledge base article

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The Anfield Abseil

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I'm having issues completing Fan Update, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.

Knowledge base article

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Fan Update

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How long will my personalised item(s) take to arrive?

As standard, dispatch and delivery lead times are slightly longer on personalised products. Additional time is required to process personalisation requests, particularly during busy trading periods. Standard lead time for our personalised product catalogue is up to 10 business days. ​ Third party fu

Knowledge base article

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Personalised Gifts and Souvenirs

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Why do I need to re-download my pass?

All Red members (Full, Light and Junior) are required to re-download a new NFC pass for 2026/27 to enhance ticket security.

Knowledge base article

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NFC Tickets

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I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. ​ If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1. ​

Knowledge base article

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Local General Sale

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How do I place an order using Klarna?

To place an order using Klarna: ​ Add products to your cart and select Klarna at checkout. Enter your details and you’ll know instantly if you’re approved. Klarna will send you an email confirmation and reminders when it’s time to pay. You can manage your orders and payments in the Klarna app. ​ ​Vi

Knowledge base article

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Changing or Placing an Order

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If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

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Ticket Forwarding

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If supporters with the maximum credit balance possible over a three-year period cannot be guaranteed the opportunity to purchase a ticket for an away fixture, will there be a ballot?

If the Club receives an exceptionally small allocation for an away fixture, it may not be possible to guarantee all supporters with the highest number of credits the opportunity to buy a ticket. ​ In this scenario, match credits from earlier seasons may also be included as criteria, using as many pr

Knowledge base article

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Multi-Year Loyalty (MYL)

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Is there somewhere to keep my belongings?

There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.

Knowledge base article

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The Anfield Abseil

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I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

Knowledge base article

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Renewals

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Can I purchase any souvenirs whilst visiting for a tour?

Yes, we offer the following souvenirs for purchase either online when booking your tour, or on the day of your experience: ​ Souvenir photographs with the replica trophies: ​ Champions £30 - 4 x Photos in booklets + keyring & magnet pack + all digital downloads + FREE press room digital photo Anfiel

Knowledge base article

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Tour Information

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Can disabled supporters forward their ticket to a supporter on their Friends & Family list?

Wheelchair user supporters can only forward their ticket to another wheelchair user supporter. Ambulant disabled supporters with a ticket in an accessible area can forward their ticket to a supporter on their Friends & Family.

Knowledge base article

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Ticket Forwarding

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