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Registered users can download the fixture calendar for the Men's, Women's, U18's and U21's teams once they are released for the forthcoming season.Please go to the Website and click on the yellow 'Add Fixtures to Calendar' button and you can select which fixture lists you want to download. If you ar
Knowledge base article
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ALL RED Video Support
First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with
Fan Update
LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are
Match Day
Please contact our Supporter Services as soon as possible and they will be able to look into this for you. PLEASE NOTE: The ‘delivery address’ option within members’ area, will not update this season's packs address, this is for future seasons only. You would need to contact Supporter Services reg
Managing Your Details
Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef
The Anfield Abseil
All food and beverage units within the stadium stock and sell the match day programmes. Outside of the stadium, programmes are available at the below outlets: Kop Pod located across from the ticket office Small pod on side of retail store Anfield Road Container under LFCTV pod Retail pod next
Stadium & Facilities
If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Stadium and Facilities
No, an All Red membership is not required to buy a concert ticket at Anfield.
Concerts
We’re excited to have partnered with Klarna so you can shop now and pay later on the Official Liverpool FC Store site. Placing an order using Klarna Here’s how it works: Add products to your cart and select “Klarna” when you check out Enter a few personal details and you’ll know instantly if you
Changing or placing an order
Unfortunately, personal assistant tickets are only available when bought through the club directly.
Live tasks can be found in the Earn section of the OLSC group homepage.
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update has been submitted and is pending validation. After that we will review your submission. If we have any questions, we'll be in touch. Otherwise, we will approve your submission and send you an email co
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.
How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t
If you are experiencing issues or delays with your Citizen Card application, and you think you may miss your Fan Update completion deadline, please contact Supporter Services and keep us informed on the status of your application.
Yes, you have your individual total on the ALL RED Rewards homepage, this is your points total and you can earn points separately as an individual from your OLSC and enjoy ALL RED Rewards as you please. The points collected for the OLSC are based on completing different activity and any points col
How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y
ALL RED Rewards
If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email or live chat.