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Personalised Gifts and Souvenirs
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
If I can’t attend a Premier League home fixture, what options are available to me? Option 1 - Return your ticket to the Club using the Ticket Exchange Option 2 - Forward your ticket to registered Friends or Family change My circumstance have changed and I may not be able to attend the minimum of
Season Ticket Renewals
Most of the content in the All Red Video platform is available worldwide, without restrictions. Due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: Women’s Super League (WSL) content: av
All Red Video Support
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.
Ticket Exchange and Ticket Cash
These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y
Refunds
In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: General Admission ticket Condition
There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.
Access to Tickets
For Adidas kits, we get stock deliveries throughout the year. You can be among the first to know about re-stocks by following LFCRetail on X. We'll also put updates on the Online Store. We often re-stock our own collections, so the best thing to do is check the Online Store regularly to see if the
Products and Stock
A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. Visit the Ticketing Policy Hub for more information. *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E
Premier League Home Credit Changes
Accessible seating is available across all available blocks in rows A-C, subject to availability. Wheelchair bays are available in 2 locations in the North Stand: Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to
Match Tickets
Tickets can be bought from our ticketing website.
Yes, your Personal Assistant will need their own Supporter ID number in order to be allocated a Season Ticket or Hat-trick package. Please use the Contact Us form and select Disability Tickets and Information to ensure their account is set up correctly.
Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced.
Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f
Multi-Year Loyalty (MYL)
Please go back to the message and re-enter the URL into your browser and it should appear. If you are still having difficulties, please follow the other process on how to join the group.
Official Liverpool Supporters Club (OLSC) Members
No, there is no limit however each seat can only be forwarded once per fixture. If you are a Season Ticket holder you will still need to comply with the Every Seat Every Game policy.
Ticket Forwarding
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d
All Red Rewards
