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V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your Season Ticket purchase is not complete until V12 have accepted your finance application.
Knowledge base article
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Finance
In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. The form to request a ticket to be returned to the sender is available in your My Account. Requests will be reviewed within 24 wor
Ticket Forwarding
You can enter a ballot for up to a maximum of four eligible supporters within each booking.
Local General Sale
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If
All Red Video Subscription Support
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
Match Tickets
Yes, we have accessible seating in multiple locations around the stadium.
Concerts
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
You can amend your Supporters Club attached to your All Red membership account by following these steps: Log into your My Account. At the bottom via a drop down, Supporters Club is amendable. Click Update to save your changes.
Managing Your Details
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.
Ticket Exchange and Ticket Cash
Yes.
When invited, disabled supporters will need to complete Fan Update for their All Red account. For more information on when and how you will be contacted, see our FAQ What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Personal assistant accounts will not be required t
Fan Update
Personal assistant tickets are only available when bought through the club directly.
You can use Ticket Exchange to list your tickets for Premier League Home fixtures.
Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.
V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but a
Official Liverpool Supporters Clubs Committee (OLSC) Admins
The eMagazine is free to access and available to all supporters worldwide. You can access the eMagazine from any internet-connected device with a web browser, including smartphones, tablets and computers. Membership or a Season Ticket is not required.
All Red Rewards
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
Personalised Gifts and Souvenirs
