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What if I change my mind on the day?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. ​ Unfortunately, if you do change your mind on the day, we would not be able to iss

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Where are the disabled supporters tickets located within the stadium?

Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two PA's to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. Accessible areas are mainly

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How do I purchase an Anfield Forever stone?

Anfield Forever stones are sold out, any further releases will be advertised on our website.

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When will my All Red membership pack be dispatched?

Membership packs began being dispatched in June. ​ Once your pack is dispatched, you will receive a confirmation email.

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How do I resell my ticket in the LFC Official App?

Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues. Click on the fixture you'd like to manage your ticket for and select Resell to post your ticket on the Ticket Exchange.​ Follow

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Season Ticket Auto Cup Scheme FAQs

Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2026/27 Season? ​ Yes, full eligibility criteria will be announced ahead of the auto cup scheme enrolment. Where can I find details about joining the Auto Cup Schemes, including eligibility criteria? ​ You can read more det

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In Store Order FAQs

How do I request a refund or exchange? ​ All products must be returned to store with the itemised till receipt. This can be done in person or by post. The only exceptions to this rule are personalised products and memberships, which can't be returned. ​ How do I contact the Store I purchased from? ​

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How will I be notified of the ballot results?

Ballots will be run and payments taken between Thursday 13 November and Friday 14 November and we’ll notify supporters of the ballot outcome via email during this time. Emails will be sent to the lead booker (the person that made the ballot application) from tickets@fans.emails.liverpoolfc.com.

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I am an All Red member, when will this expire?

If you are an All Red Full, Light or Junior member, then you have a seasonal membership and your All Red membership will expire on 31 May 2027. ​ Your All Red Video membership expiry date can be found in your A​ll R​​ed Account.​​

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What is All Red membership and what are the benefits?

The membership offers a range of benefits whether supporters are watching inside Anfield, from their living room, or on social media. ​ Read the full list of benefits.

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What time do the mobility aid storage pods open and close?

Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.

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How can I find/update my contact preferences?

Log into your My Account.​​​ On the left-hand side, click Preferences. Click Manage to specify the content you wish to recieve and how you would like to hear from us.

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Will I need to show photo ID at the stadium on match day, as well as my NFC pass?

Season Ticket holders and members will be subject to random ID checks. We advise that you bring valid photo ID (passport/drivers licence/UK Citizens Card) with you to each game.

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Can I add supporters to my Friends & Family List after 1st September 2026?

Only supporters who have less than 18 supporters added to their ​Friends & Family List will continue to be able to add each season, up to a maximum of 18.

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How can I make a special request for a person dealing with difficult circumstances?

Please use the Contact Us page to send us your request, including full details of the person involved and their circumstances. Before you do, please read the below and bear this in mind before sending us a request. In the past few months we have had an overwhelming amount of requests, and because of

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Can I request a message or gift for a special occasion?

We receive a huge amount of requests from supporters and their friends/family, and because of this we regret we just can’t accommodate the following: ​ Greetings cards or certificates for special occasions/seasonal greetings Player autographs, meetings or personalised video messages. We receive so m

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Can ashes be scattered at Anfield?

We are sorry but the Club does not facilitate the scattering of ashes in or around Anfield Stadium. ​ A specially designed garden area is now situated in the Main Stand's public realm area on 97 Avenue. This quiet, intimate garden provides fans with a peaceful area to sit and reflect at the home of

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How do I sign up for the free trial of All Red Video?

Go to the All R​​ed membership comparisons.​​ Click Join now.​​ ​Click Add to basket. Click Proceed to checkout. Log in to your My Account or register. Follow the prompts to enter your payment details. This is required for future monthly payments.

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How will I get the discounts in LFC Retail stores and the Museum & Tour centre?

To receive the discounts you are entitled to, you must show your NFC pass. ​ Read the full details of all Season Ticket and membership benefits.

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Can I enter the ballot for a Junior alone?

Juniors must be accompanied by an Adult, Over 65 or a Young Adult. ​ A minimum of 1, or a maximum of 2 juniors per adult is required. ​ Juniors who enter the ballot alone will be automatically unsuccessful in the ballot.

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