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[Template] Basic Contact Form Template

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Accessibility

Update Profile(Copy)

Process definition for Update Profile

User Guide

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Accessibility

Membership Query(Copy)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Test- Notes

Process definition for Test- Notes

User Guide

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Accessibility

Membership Query (Sub-Case ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Membership Query (Case Notes Ver)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Membership Query

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

Email Us form (ST COO ver)

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

Automations Launcher (Persona App)

Automations and Forms launcher for deploying to the Persona App menu

User Guide

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Accessibility

Copy of Create Certificate

Process definition for Create Certificate v2

User Guide

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Accessibility

Send Change of Ownership request form

Process definition for Launch linked GW

User Guide

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Accessibility

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Accessibility

Copy of Email Us form

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

Create Certificate (Send Email as Reply)

Process definition for Create Certificate v2

User Guide

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Accessibility

Send Retail Disclaimer Form v2

Process definition for Launch linked GW

User Guide

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Accessibility

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I have already registered my access requirements with the Club, is my registration still valid?

If you have already registered your access requirements with the Club you will retain your access for season 2026/27, but you will need to register for an Access Card/LFC Digital Access Pass (DAP) for season 2027/28. ​ You will be contacted directly with further information when it is your turn to r

Knowledge base article

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Registering your Access Requirements

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Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

Knowledge base article

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Personalised Gifts and Souvenirs

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Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

No, unfortunately this is not possible.

Knowledge base article

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Finance

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How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

Knowledge base article

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The Anfield Abseil

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

Knowledge base article

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Complaints, Suggestions and Thank Yous

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.