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Can I forward an adult ticket to a concession and vice versa?

Yes, you can forward a ticket to eligible supporters on your Friends & Family List, who have either an All Red membership or General Admission NFC pass, and do not have a ticket on their account for the fixture being forwarded. ​

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Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

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I can’t open the LFC Official App on my device. What should I do?

To use the LFC Official App, your device must be running: iOS 16.0 or later, or The latest Android operating system. ​ If you are on the latest version, try deleting the app and reinstalling it. If the issue persists, contact Supporter Services.

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Can I have my forwarded ticket returned back to me?

In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. ​ The form to request a ticket to be returned to the sender is available in your My Account. ​ Requests will be reviewed within 24 wor

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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

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Which All Red Junior product will have access to the mascot benefit?

All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. ​ The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. ​ These selections ar

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When will the Young Adult area ballot registration dates be announced?

Registration dates will be published approximately two weeks in advance of each Premier League home fixture.

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How do seat preferences work?

If you are successful in the ballot you will be allocated a seat based on your preferences. ​ If you register for the ballot along with other supporters in the same transaction, you will be allocated seats together if your ballot entry is successful. If you registered with other supporters, you can

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Can I remove supporters from my Friends & Family List after 1 September 2026?

From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.

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Can I update my Friends & Family List during season 2026/27?

Yes, you can edit your registered ​Friends & Family List until ​September 1 2026, after which you'll only be able to add to your list if you've not reached the 18 supporter threshold. ​ ​

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What Can I Do If I Can't Attend a Game?

Supporters can continue to utilise our Ticket Exchange, or if eligible our Ticket Forwarding service.

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Am I able to transfer my seat to someone else if I cannot make it to a game?

Ticket Forwarding can be used for this scenario. ​ Read our Friends & Family FAQs for more information on how your Friends & Family List works.

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Can I enter the ballot for a Junior alone?

Juniors must be accompanied by an Adult, Over 65 or a Young Adult. ​ A minimum of 1, or a maximum of 2 juniors per adult is required. ​ Juniors who enter the ballot alone will be automatically unsuccessful in the ballot.

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How do I sign up for the free trial of All Red Video?

Go to the All R​​ed membership comparisons.​​ Click Join now.​​ ​Click Add to basket. Click Proceed to checkout. Log in to your My Account or register. Follow the prompts to enter your payment details. This is required for future monthly payments.

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How can I purchase tickets in the dedicated Young Adult area for Premier League home fixtures if I’m not eligible for the 13+ All Red ticket sale?

Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. ​ All Young Adult All Red members can apply for these fixtures on a ma

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I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

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How do I enter a ballot for Junior tickets along with Adult tickets?

Select the Price Type relevant to the age of each supporter when entering a ballot. Supporters entering a ballot for Adult and Junior tickets should enter as a pair or on a 2:1 ratio. Failure to do so will result in your ballot entry being declined.

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Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ However, due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: ​ Women’s Super League (WSL) cont

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How do I cancel my subscription in the Official All Red Video App?

If you are subscribed via iOS, you can manage subscriptions and turn off your auto-renewal by going to your iTunes account settings on your desktop or device after purchase. Once logged into iTunes, go to View Account Click Subscriptions and then Manage. If you are subscribed via Android, you can un

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Am I able to take young children on the stadium tour?

Yes. Whilst the LFC Stadium Tour is not designed with infants in mind, children aged 0-4 years old are free of charge. When booking your tickets, select ticket type ‘Infant (Ages 0-4)’ to book one of these places. ​ Pushchairs and prams are permitted on an LFC Stadium Tour and can navigate the tour

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