HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
For all information relating to the Local General Ballots, please see our dedicated hub and FAQs
Knowledge base article
•
General Ticketing FAQs
In order to listen to free live audio match commentary, supporters will need to register for a free All Red Essential account. To register for free please click here and enter your details. If you are already registered then go to https://video.liverpoolfc.com/ and login as normal to listen to the
ALL RED Video Support
Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay and
Tour Information
Registered users can download the fixture calendar for the Men's, Women's, U18's and U21's teams once they are released for the forthcoming season.Please go to the Website and click on the yellow 'Add Fixtures to Calendar' button and you can select which fixture lists you want to download. If you ar
Yes, you have your individual total on the ALL RED Rewards homepage, this is your points total and you can earn points separately as an individual from your OLSC and enjoy ALL RED Rewards as you please. The points collected for the OLSC are based on completing different activity and any points col
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are
Match Day
Yes, you are permitted to have up to 18 registered friends & family on your list. You are able to edit your registered friends & family until 1 September 2025, after which you are unable to remove from your list, and only those with less than 18 registered friends & family will be able to add to t
Ticket Forwarding
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.
Ticket Exchange & Ticket Cash
Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket. When you return your seat, you can choose one of 2 options: Choose to have the funds transferred to your bank account.Choose to have the
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.
ALL RED Rewards for OLSC Committee Members
Click here and enter your email and password, once logged in you can update your address and contact details.
Season Ticket Waiting List
If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email or live chat.
Fan Update
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form which goes to the Fan Update team. The tea
How do I download the Official All Red Video App? It’s really easy to download the Official All Red Video App from your smartphone or tablet device. If you’re using an iPhone, iPad or Apple device just head to the App Store. If you’re on an Android device, simply go to the Play Store. How do I upd
As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a season ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the season ticket waiting list must belong to th
Log in here , select ‘My Friends & Family’ Click the 3 dots next to the person you wish to remove. Select the ‘Remove’ option. Select ‘Remove User’. Please note, as of 1 September 2025, the option to remove someone from your Friends & Family list is no longer available for the 2025/26 season.
1. Log into ALL RED Rewards and tap to go into your OLSC. 2. Tap on Members, where it lists how many Members you currently have. 3. Tap to invite Members. 4. This will then give you the option to invite via SMS, Whatsapp, Email or copy the invite code. 5. Send the invite code to your Members. Make s
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit https://www.liverpoolfc.com/fans/local-residents. .
Anfield Residents Liaison
1. Go to your OLSC Homepage 2. Tap on ‘Redeem’ 3. This will display all the items that you can spend your points on 4. Tap on the item you want to spend points on. 5. Tap to enter and go through the entry process and then tap to confirm 6. This will give you entry and subtract the points from your O
There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.
The Anfield Abseil
