HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. For
Knowledge base article
•
Multi-Year Loyalty (MYL)
You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.
Local General Sale
If you are successful in the ballot you will be allocated a seat based on your preferences. If you register for the ballot along with other supporters in the same transaction, you will be allocated seats together if your ballot entry is successful. If you registered with other supporters, you can
All Red
No, V12 Finance can only offer finance to UK residents.
Finance
A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. Visit the Ticketing Policy Hub for more information. *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E
Premier League Home Credit Changes
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Refunds
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but a
Official Liverpool Supporters Clubs Committee (OLSC) Admins
Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. All Young Adult All Red members can apply for these fixtures on a ma
Young Adult Area
Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.
Fan Update
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
Personalised Gifts and Souvenirs
A digital version of the matchday programme is available to purchase. Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.
Match Day
Children attending events at Anfield must be accompanied by an adult aged 18 or over, subject to the following supervision ratios: Men's fixtures Children aged 2 to 16: maximum of 3 juniors per adult. Women's fixtures Children aged 2 to 11: maximum of 3 juniors per adult. Children aged 12 to 16: max
Stadium & Facilities
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.
Ticket Exchange
We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so
LFC Forums
No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. If you are successful for one or more fixtures, payment will be taken for those fixtures in a
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
Tickets purchased during the local sales cannot be forwarded via Ticket Forwarding to a supporter on your Friends & Family List.
Ticket Forwarding will be enabled approximately two weeks prior to each fixture. It will remain open until kick-off on matchday.
Ticket Forwarding
All food and beverage units within the stadium stock and sell the match day programmes. Outside of the stadium, programmes are available at the below outlets: Kop Pod located across from the ticket office Small pod on side of retail store Anfield Road Container under LFCTV pod Retail pod next
