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Knowledge base article
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Fan Update
Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. For
Multi-Year Loyalty (MYL)
Ticket Forwarding is a secure way for supporters to send a ticket to a supporter on their Friends & Family List through our ticketing system, which helps the club improve safety and fairness of ticket access by knowing who is in the stadium. To ensure security and fairness, there are some restric
Ticket Forwarding
Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef
The Anfield Abseil
We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc
Complaints, Suggestions and Thank Yous
The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc
How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t
Match Day
Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, contact Supporter Services.
All food and beverage units within the stadium stock and sell the match day programmes. Outside of the stadium, programmes are available at the below outlets: Kop Pod located across from the ticket office Small pod on side of retail store Anfield Road Container under LFCTV pod Retail pod next
Stadium & Facilities
You can find the price of an All Red Video membership on the All Red Video website and mobile Apple & Android apps. You may also consider becoming an All Red Full member, which gives you seasonal benefits including access to All Red Video, ticket sales and much more. You can also register for a
All Red Video Subscription Support
Yes, we offer the following souvenirs for purchase either online when booking your tour, or on the day of your experience: Souvenir photographs with the replica trophies: Champions £30 - 4 x Photos in booklets + keyring & magnet pack + all digital downloads + FREE press room digital photo Anfiel
Tour Information
LFCTV subscription is through Sky or Virgin enables you to watch the LFCTV channel on your TV. Read more information on subscribing to the LFCTV channel. All Red Video is an online subscription which is accessed via your PC or mobile device. Read more information on subscribing to All Red Vid
We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view in HD you will need to have higher download speeds. As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view. If you are experiencing
All Red Video Support
Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh
Our abseil team will be taking pictures of you as you start your abseil – any pictures taken will be available to view and purchase via a QR code on your wristband after your abseil, so you can make this once in a lifetime experience even more memorable. You can buy your photos online using the QR C
LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If
No, tickets obtained via the ballot can only be purchased using credit or debit card.
All Red
It is only possible to forward tickets to supporters on your Friends & Family List.
Supporters can buy any tickets that have been returned by other supporters through the Ticket Exchange. Tickets are available on a first-come, first-served basis. To check availability, check the table at the bottom of the Ticket Exchange page. Any fixtures currently open for tickets to be returne
Ticket Exchange and Ticket Cash
