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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

Knowledge base article

Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

Knowledge base article

What content is available on the All Red Video connected TV apps?

The entire All Red Video catalogue can be accessed via the connected TV apps. The same account used to access content on the All Red Video website and mobile Apple & Android apps can be used on the TV apps. ​ This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 day

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How do I log in to the All Red Video connected TV app?

You can login or logout at any time by clicking on the account icon on the top right corner of your TV. ​ You can also login by clicking to play a video that requires a free All Red Essential membership (which you can identify by the label “Essential”) or a video that requires a paid All Red Full or

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Student Information

We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has

Knowledge base article

Can I return personalised items?

Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. ​ If so, items can be returned to us by following our standard returns process.​

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Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

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I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. ​ If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1. ​

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Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.

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Why aren't all Academy and women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a Premier League broadcast window (when there's another game in the league being televised). ​ We are restricted in the number of games we can show live during the season

under 18

under 23

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Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ Due to broadcasting rights, there are occasions when certain videos are not available in specific countries. ​ You can find a list of ongoing restrictions below: ​ 2026 Pre-season fixtures against Sunde

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I am an All Red member, how do I access All Red Video?

Go to the All ​​Red Video homepage. Click Log In in the top right corner. Log in to your A​ll R​​ed account.​​​ ​To access All Red Video as part of your All Red membership, you must have completed Single Sign On (SSO).

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How do I edit the group’s information?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Edit group info” you will have the option to edit group name, description, location name, loc

Knowledge base article

What payment methods are accepted at Anfield?

Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. ​ After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

Knowledge base article

What time should I arrive?

Participants should arrive 10-15 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expe

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Can I get photographs abseiling on the day?

Our abseil team will be taking pictures of you as you start your abseil – any pictures taken will be available to view and purchase via a QR code on your wristband after your abseil, so you can make this once in a lifetime experience even more memorable. You can buy your photos online using the QR C

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Are personalised items available to purchase in-store?

The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. ​ Our personalised product catalogue is not available in physical stores.

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What information do I need to hand to complete my application?

You will need to provide the following information: ​ Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).

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