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No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp
Knowledge base article
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Fan Update
A step-by-step guide can be found on the Ticket Exchange page. Tickets can only be exchanged for Premier League home games.
Ticket Exchange
Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.
Local General Sale
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Refunds
There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). Should you require the use of the changing places facilities, please inform our Disability team at the time of booking. They will endeavour
Stadium and Facilities
If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.
Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. If so, items can be returned to us by following our standard returns process.
Personalised Gifts and Souvenirs
Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay
Tour Information
Match credits will not be awarded when a ticket is forwarded. Neither the original owner nor the recipient will receive a match credit.
Premier League Home Credit Changes
All children under the age of 16 attending a match, and under the age of 14 attending a concert, must be always accompanied by an adult aged 18 or over. At both Anfield and St Helens Stadium, the minimum age to attend a match is two years old. At Anfield, the minimum age to attend a concert is five
Stadium & Facilities
For enrolment in the ACS for season 2026/27, only match credits earned during 2025/26 in the relevant cup competition will be used to determine eligibility. As the transition to MYL progresses, multiple seasons will start to become relevant for eligibility to enrol in the ACS. For example, for 202
Multi-Year Loyalty (MYL)
Yes, there are two options available to you: Return your ticket to the Club using the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. Please read the full details on our Season Ticket usage policy Every Seat, Every Game.
Usage Policy
The policy has been introduced to protect and enhance the atmosphere inside Anfield, where every fan counts and every voice matters. Those fans who face exceptional circumstances during the season which mean their seat is not used will be able to contact Supporters Services to request a season ticke
All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.
Multi-Factor Authentication
You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.
Finance
These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 14 days of us telling y
The dedicated Young Adult area will be available to select during the 13+ All Red ticket sale. They will not be available for any other All Red ticket ballot. However, a further 200 tickets will be available for sale within the dedicated Young Adult area on a match-by-match basis. These tickets wi
Young Adult Area
Eligible tour vouchers can be used to purchase your LFC Stadium Tour. You will need your voucher number, as well as pin number and product code, depending on the type of voucher and the issuer. Please bring a physical/online copy of the original voucher with you to validate your ticket at check
Tickets purchased in the Young Adult area can be posted on the Ticket Exchange and the original ticket holder will receive a refund if the ticket sells to another supporter. Only other Young Adult All Red members will be able to purchase these tickets via the Ticket Exchange. Tickets purchased in
Tickets purchased during the local sales cannot be forwarded via Ticket Forwarding to a supporter on your Friends & Family List.
