LFC Help Centre

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (382)

Relevance

Selected Relevance

How do I get to St Helens Stadium?

The stadium can be reached by train, bus, car, or supporter coach services. Train: St Helens Central station is approximately a 15-minute walk from the stadium. Bus: Several local bus services stop directly outside the stadium on Peasley Cross Lane. Supporter Coaches: Expedia supporter coaches opera

Knowledge base article

•

Transport & Parking

I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

Knowledge base article

•

Fan Update

I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket?

Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Please ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, login to your My A

Knowledge base article

•

Season Ticket Waiting List

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

•

What items are prohibited inside the stadium?

Prohibited items include: Bags larger than A5 Alcohol Drones Fireworks, flares and smoke canisters Air horns and loud hailers Weapons and laser devices Selfie sticks Unauthorised flags and banners Large cameras and video-recording equipment Laptops and tablets Baby buggies and prams You can read

Knowledge base article

•

Stadium & Facilities

The Season Ticket Waiting List is currently closed, when will it reopen?

There are no plans to open the Season Ticket Waiting List at the moment, any updates will be announced online.

Knowledge base article

•

Season Ticket Waiting List

Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en

Knowledge base article

•

Stadium & Facilities

On which platforms is All Red Video available?

In addition to the All Red Video website and mobile Apple & Android apps, All Red Video is also available on Amazon Fire TV, Android TV and Roku, allowing you to watch on-demand and live content, including the 24/7 LFCTV channel, directly on your TV. Several Smart TV models have Amazon Fire TV, An

Knowledge base article

•

All Red Video - Connected TV Apps

What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou

Knowledge base article

•

Tour Information

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

No, V12 Finance can only offer finance to UK residents.

Knowledge base article

•

Finance

What if there is a problem with the refund?

If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.

Knowledge base article

•

Refunds

I get an error when downloading a ticket forwarded to me using a Samsung, how can I solve this?

To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma

Knowledge base article

•

Ticket Forwarding

Why am I getting an error message when I’m trying to add someone to my Friends & Family?

If you have already reached the maximum number of supporters on your Friends & Family List, you will be unable to add anyone else and will receive an error message. If you have not reached the maximum number of supporters on your Friends & Family List, this will mean that the person you are trying

Knowledge base article

•

Friends & Family

Do I have to pay for an Access Card when registering my requirements with the Club?

You can apply for a free Liverpool FC Digital Access Pass specifically for use with the Club. Your ID number is emailed to you by the Access Card team at Nimbus Disability once your application has been reviewed by them. You do not need to purchase a full Access Card to register your access requir

Knowledge base article

•

Registering your Access Requirements

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.

Knowledge base article

•

Finance

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

Knowledge base article

•

All Red

How much will I receive if my seat is resold via the Ticket Exchange for a Premier League home game?

Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.

Knowledge base article

•

Ticket Exchange

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. If you think we’ve got it wrong, contact Supporter Services.

Knowledge base article

•

Personalised Gifts and Souvenirs

How do I apply for finance to pay for my Season Ticket?

Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.

Knowledge base article

•

Finance

If my booking is successful in a ballot, can I forward my ticket to a supporter on my Friends & Family List?

Tickets purchased during the local sales cannot be forwarded via Ticket Forwarding to a supporter on your Friends & Family List.

Knowledge base article

•

Local General Sale

HELP CENTRE

Search Results (382)

How do I get to St Helens Stadium?

I have completed Fan Update, do I need to do anything else?

I am on the Season Ticket Waiting List, when will I be notified if I am going to be offered a Season Ticket?

Email Us form(Copy)

What items are prohibited inside the stadium?

The Season Ticket Waiting List is currently closed, when will it reopen?

Are nursing rooms available at Anfield?

On which platforms is All Red Video available?

What languages are available on the audio guide?

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?

What if there is a problem with the refund?

I get an error when downloading a ticket forwarded to me using a Samsung, how can I solve this?

Why am I getting an error message when I’m trying to add someone to my Friends & Family?

Do I have to pay for an Access Card when registering my requirements with the Club?

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

How much will I receive if my seat is resold via the Ticket Exchange for a Premier League home game?

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

How do I apply for finance to pay for my Season Ticket?

If my booking is successful in a ballot, can I forward my ticket to a supporter on my Friends & Family List?