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If your country does not allow GPay to be downloaded on your Android device, please attend the ticket office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card) Please no
Knowledge base article
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NFC Tickets & Stadium access
Open the Official LFC App, login, tap ‘Discover’ on the bottom right menu of the app, and then select ‘My Tickets.’ Please note - If you've not already done so, you will need to update the app before you are able to access the ticketing section. Click on the game you'd like to manage your ticket for
LFC Official App
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit https://www.liverpoolfc.com/fans/local-residents. .
Anfield Residents Liaison
All refund requests must be made within 14 days of purchase / renewal. To request a refund within the above timeframe, please contact our Supporter Services team. Once the refund has been processed, please allow 3-5 working days for this to appear in your bank.
All Red
The club issues digital tickets for fans to access the stadium but recognises there may be a small number of fans who may find these difficult to use. We therefore provide access cards, which are a photographic ID card that can be used at the turnstile instead of a digital ticket, to those who meet
You must be 16 years old to attend without an adult with you.
General Ticketing FAQs
If you are having an issue resetting your password, please click here and try again. This should allow you to reset your password. Following this, please login here If you are still experiencing an issue, please reply with a screen shot showing your error message and confirm which browser you are u
ALL RED Rewards
If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed
Club & Corporate Information
Important information: You can only cancel an order within 30 minutes of checkout. If you ordered over 30 minutes ago, you won't see the 'Cancel' button by your order. Please note, cancellation is not available for any orders where delivery is delayed. Orders which contained personalised or customis
Changing or placing an order
Tickets for Liverpool Legends vs Borussia Dortmund Legends will be sent via email week commencing 16th March. Tickets bought after this date will be sent at regular intervals in the run up to the fixture. Lead bookers are also able to download their ticket through the LFC Official App. If you've pur
Only supporters who have less than 18 Friends & Family linked to their account will continue to be able to add to their Friends & Family throughout the season, up to a maximum of 18.
Friends & Family
You can login or logout at any time by clicking on the account icon on the top right corner of your TV. You can also login by clicking to play a video that requires a free All Red Essential membership (which you can identify by the label “Essential”) or a video that requires a paid All Red Full or
ALL RED Video - Connected TV Apps
How do I apply for finance to pay for my Season Ticket? Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What information d
Season Ticket Renewals
Login to your account On the left-hand side, click into ‘Address’ Select the ‘Delivery Address’ tab You can now edit your delivery address* PLEASE NOTE: This is editable for future pack sends only e.g. renewal pack for Season 2026/27.
Managing Your Details
Please ensure your membership is linked to the correct retail account. See here: Membership Retail Discount For further enquiries please contact our Supporter Services Team — Contact Us
Membership Discount
No, from 1 September 2025, the option to remove Friends & Family members from any account will be suspended for the remainder of the season.
Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page here. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
Complaints, Suggestions and Thank Yous
There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use the Microsoft Sharepoint system to share these tickets with you. If you're having problems following the instructions in the email, check these FAQs befor
Away Tickets
Open the Official LFC App, login, then tap ‘Discover’ on the bottom right menu of the app, and then select ‘My Tickets.’ Click on the game you'd like to manage your ticket for and select 'Forward' to use Ticket Forwarding, then follow the on-screen instructions or the below steps to complete the p
