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Knowledge base article
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Friends & Family
In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: General Admission ticket Condition
Refunds
These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y
Most of the content in the All Red Video platform is available worldwide, without restrictions. Due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: 2026 Pre-season fixtures against Sunde
All Red Video Support
Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay
Tour Information
The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.
Personalised Gifts and Souvenirs
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.
Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co
Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.
Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
No, tickets obtained via the ballot can only be purchased using credit or debit card.
All Red
As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.
No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. If you are successful for one or more fixtures, payment will be taken for those fixtures in a
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. This way, if you are successful, you will only be allocated seats in your preferred area.
