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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

Knowledge base article

How do I forward my ticket through the LFC Official App?

Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues. Click on the fixture you'd like to manage your ticket for and select Forward to post your ticket on the Ticket Exchange. Select

Knowledge base article

Renewal Payment Failed for All Red Video

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If yo

Knowledge base article

NFC troubleshooting for Android phones

If you are having trouble downloading your NFC ticket from your account page or from an email, we recommend you try these troubleshooting steps, as they may solve your issue: ​ 1. Do you have Google Pay installed, up-to-date, and completely set up? You can download it your phone from the Google Play

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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Getting a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity.

In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds: Refund procedure by ticket type General Admission/M

Knowledge base article

I am registered Disabled, how do I register for the All Red ticket ballot?

Log in to register for the ballot. Registration for supporters with less than 13 Premier League Home Games will take place from 10am Thursday 23 October until 8am Thursday 30 October.

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European Away – Ticket Forwarding

Supporters are able to nominate another supporter to use their ticket using the ​Ticket Forwarding​ option, provided they are linked on their Friends & Family list. ​ When making a booking, supporters should assign tickets to each eligible supporter number as usual and choose one of the below option

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Do you need to be an All Red member to be forwarded a ticket via friends and family?

Supporters who are receiving tickets will need to either be an All Red Member or have downloaded a General Admission NFC pass, in order to receive the ticket and be able to access the stadium. Please note: No credit will be applied for a Premier League home game if the seat forwarded was originally

Knowledge base article

How Do I Enter Competitions on the Members’ Area?

All current prize draws and events will be advertised within the Prize Draws section of your My Account. ​ Every month new competitions will be announced so make sure you are regularly checking in.

Knowledge base article

Can I have my ticket forwarded back to me?

In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. ​ The form to request for a ticket to be returned to the sender will be available via their Ticketing Account. They can click here to

Knowledge base article

Which All Red Junior Product Will Have Access to the Mascot Benefit?

All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. ​ The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. ​ These selections ar

Knowledge base article

The 'download pass' button in my Ticketing account is greyed out

If you are a new season ticket holder or member the button will stay greyed out until a week or two before the first home Premier League match of the season. Please log in and download your pass at this time. You do not need to have it downloaded in order to buy tickets. It could also be greyed out

Knowledge base article

I don't agree with my position on the Waiting List - can I do anything about it?

The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.

Knowledge base article

Is there a limit on how many times I can forward to the people in my Friends & Family list?

No, you can still forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family list . ​ The only changes are that the number of supporters linked to your Friends & Family list is now limited to 18 people, and each ticket can only be forwarded once per game.

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Is there a limit to how many home Premier League or Cup match tickets I can forward in a season?

No, there is no limit however, if you are a Season Ticket holder you will need to comply with the new 'Every Seat Every Game' policy.

Knowledge base article

I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

Knowledge base article

Advice on resetting your password for the new ticketing system

Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: ​ Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits

Knowledge base article

How do I create an event?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Create event” you will have the option to set a title, description, location, date/time and a

Knowledge base article

Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. Please note, all of our home match commentary is conducted in house.

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