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What time do the mobility aid storage pods open & close?

Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.

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How can I buy LFC Women's tickets?

Match-by-match tickets, Hat-Trick Pack tickets and Season Tickets for the 2025/26 season are available now. ​ Catch Liverpool FC Women at Anfield for: ​ • Everton – Season opener on 7 September • Manchester City – 12 October • Arsenal – Final game of the season on 17 May ​ Supporters can secure thei

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Why can't I watch Carabao Cup highlights?

Due to the broadcasting rights for Carabao Cup matches, we are unable to broadcast any highlights of the match to international (Non-UK) supporters until midnight on the day after the match. i.e. Midnight on Wednesday for a Tuesday match.

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How do I enter competitions on the Members’ Area?

All current prize draws and events will be advertised within the ‘Prize Draws’ section of your ‘My All Red Account.' ​ Every month new competitions will be announced so make sure you are regularly checking in, to ensure that you don’t miss out!

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Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

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I'm having difficulty uploading my Photo ID to the system - can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your ID. Don't be worried if you get temporarily prevented from scanning again after a few unsuccessful attempts - we can reset your tries in the system, and if you do get stuck we will invite you in to see us. The system will give you th

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I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

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I am a disabled Season Ticket holder/Member. Can I return my seats via the Ticket Exchange?

​ Disabled Season Ticket holders and Members are able to return their tickets via the Ticket Exchange. Please visit http://www.liverpoolfc.com/tickets/ticket-exchange and follow the online Ticket Exchange release instructions. Alternatively, please phone the Disability team on 0151 264 2500. Please

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Why am I getting an error message when I’m trying to add someone to my Friends & Family?

If you have already reached the maximum number of Friends & Family on your account, you will be unable to add anyone else and will receive an error message. ​ If you have not reached the maximum number of Friends & Family on your account, this will mean that the person you are trying to add has alre

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Is there somewhere to keep my belongings?

There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.

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Can I update my Friends & Family list during the 2025/26 season?

Yes, you are able to edit your registered Friends & Family list until ​September 1 2025, after which you'll only be able to add to your list if you've not reached the 18 person threshold. ​ ​

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How can I update my contact preferences?

If you need to update your contact preferences, you can do so within your 'My All Red Account' profile.

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If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: Return your seat for re-sale via the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. ​ Please read full details on our new Season Ticket usage policy ‘Every Seat, Every Game’ which has been introdu

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Season Ticket Finance FAQs

How to apply How do I apply for finance to pay for my Season Ticket? ​ Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What

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How do I redeem a promo code for my All Red membership?

Click into the All Red membership page Select the membership that you would like to purchase and click ‘Join Now’ and then click ‘Add to Basket’ ​ If you are already signed in, then you will now be able to enter your promo code ​ If you are not signed in, then you will be required to login before yo

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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How much will I receive if I return my seat for sale via the Ticket Exchange for a Premier League home game and it is resold?

Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket. When you return your seat, you can choose one of 2 options: Choose to have the funds transferred to your bank account.Choose to have the

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Can I bring a bag into St Helens Stadium?

Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium. ​

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Getting to Anfield

For full information on how to get to Anfield, parking, public transport and other travel options please click here.

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I have applied for a UK Citizen Card but I am experiencing difficulty with the process.

If you are experiencing issues or delays with your Citizen Card application, please keep us informed on the status of your application if you think you may miss the Fan Update completion deadline. You can view estimated timescales for how long applications usually take to be processed here.

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