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For all information relating to the Local General Ballots, please see our dedicated hub and FAQs
Knowledge base article
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General Ticketing FAQs
We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc
Complaints, Suggestions and Thank Yous
In order to listen to free live audio match commentary, supporters will need to register for a free All Red Essentials account on the www.liverpoolfc.com website. To register for free please click here and enter your details.If you are already registered then go to the https://video.liverpoolfc.com/
ALL RED Video Support
If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by contacting our Supporter Services team . Please see the permitted and prohibited items we are able to store below.
Stadium and Facilities
Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
No, you did not have to register. All Red members eligible for the 13+ sales will be sent a link on Friday 7 November. Disabled supporters will be sent a link on Thursday 6 November to access the disabled sale.
Members Sale
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
How do I download the Official All Red Video App? It’s really easy to download the Official All Red Video App from your smartphone or tablet device. If you’re using an iPhone, iPad or Apple device just head to the App Store. If you’re on an Android device, simply go to the Play Store. How do I upd
Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please Contact Us via email or @LFCHelp on X.
Fan Update
If you don't complete Fan Update, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forwarding) will be cancelled.
If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email or live chat.
Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Go to My Account to ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, click her
Season Ticket Waiting List
Disabled Members will need to complete the Fan Update process for their Official LFC Membership when we invite them to. For more information on when and how you will be contacted, see our article What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Any personal assistant a
On the LFC Stadium Tour, you will: Enjoy epic views of the pitch and city landscape from the top level of the Main Stand Visit the state-of-the-art Home Team dressing room Practice your interview technique in the Press Room Pass under the This Is Anfield sign Take a spine-tingled walk down the Playe
tour itinerary
included in tour
tour contents
It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.
No, please follow the process in the system and try to upload your photo ID. You have three attempts to successfully upload a picture of your photo ID. If after three attempts you are unsuccessful, you'll be temporarily blocked from making further attempts, and you'll be prompted to fill out a short
Log in to register for the ballot. Registration for supporters with less than 13 Premier League Home Games will take place from 10am Thursday 23 October until 8am Thursday 30 October.
There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.
Ticket Sales
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
Ticket Forwarding
When you log in to MyLFC and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create announcement” you will have the option to set a title, description and an image.
ALL RED Rewards for OLSC Committee Members
