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What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. ​ Audio guides can be set to any of the 13 languages below: ​ Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. ​ We also offer the tou

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Can I enter a ballot for disabled & non-disabled supporters in the same ballot entry?

Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.

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How long is my Access Card valid for?

All Access Cards and Digital Access Passes are valid for 3 and need to be renewed directly with Nimbus. ​ Nimbus will notify you when your Access Card is due to expire. The Club updates records seasonally, so your Access Card needs to be valid for the following season to be eligible for ticket purch

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. ​ After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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How much is an All Red Video subscription?

You can find the price of an All Red Video membership on the All Red Video website and mobile Apple & Android apps. ​ You may also consider becoming an All Red Full member, which gives you seasonal benefits including access to All Red Video, ticket sales and much more. ​ You can also register for a

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How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

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How do I apply for accessible tickets?

Before applying for match tickets, you must register your accessibility requirements with us. Visit our Accessibility Information page for more information on how to do this. ​ You will only be able to register for or purchase accessible tickets after you have been contacted by the Club regarding th

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Is there somewhere to keep my belongings?

There are boxes available to put your personal belongings in but these are left at your own risk. These boxes can hold handbags or small rucksacks, so please only bring what you need on the day. Anything larger will not be permitted.

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Will my current disabled supporter registration still be valid?

Existing registered supporters will be contacted directly with information about any transition arrangements and deadlines. ​ No supporter will lose access without being informed of the steps required. ​ Nimbus will inform you when your card is about to expire. The Club will update seasonally so you

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I have registered my access requirements with the Club, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team. You need to have registered your access requirements with the club to be eligible to buy tic

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Why do I need to re-download my pass?

All Red members (Full, Light and Junior) are required to re-download a new NFC pass for 2026/27 to enhance ticket security.

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How do I sign up for a LFCTV subscription?

You can subscribe to LFCTV on Sky if you live in the UK or Ireland, and also on Virgin Media if you are in the UK by contacting your service provider. ​ If you are overseas then access to the channel is available with All Red Video. Find out more information on watching LFCTV with Sky or Virgin Medi

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How do I get tickets for my child with accessibility requirements?

Before applying for match tickets, your child must have an active Junior All Red Membership and you must register your child’s access requirements with us. Visit our Accessibility Information page for more information on how to register. ​ Please note that children under the age of two are not permi

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What adult-to-junior supervision ratios apply at Anfield and St Helens Stadium?

Children attending events at Anfield and St Helens Stadium must be accompanied by an adult aged 18 or over, subject to the following supervision ratios: Anfield Ages 2 to 16: maximum of 3 juniors per adult. St Helens Stadium Ages 2 to 11: maximum of 3 juniors per adult. Ages 12 to 16: maximum of 4 j

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Why is there a transition to Multi-Year Loyalty (MYL) for all home fixtures and Premier League away fixtures but not for cup away fixtures?

Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f

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What is Liverpool's flag and banner policy?

It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters visiting Anfield or St Helens. Flag Policy ​ Commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less than 1m long) wil

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What is the difference between LFCTV and All Red Video?

LFCTV subscription is through Sky or Virgin and enables you to watch the LFCTV channel on your TV. ​ Read more information on subscribing to the LFCTV channel​. ​ All Red Video is an online subscription which is accessed via your PC or mobile device. ​ Read more information on subscribing to All Red

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Why has someone disappeared from my Friends & Family List?

This could be due to: ​ They have chosen to remove you from their Friends & Family List. Following the changes to Friends & Family for season 2025/26, some supporters had more than 18 accounts on their Friends & Family List and did not reduce this number before the deadline of 1 September 2025. As a

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What happens if there's bad weather?

We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due

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What time should I arrive?

Participants should arrive 10-15 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expe

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