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How do I remove a supporter from my Friends & Family List?

​​Log in to My Account.​​ ​Select My Friends & Family. ​ Click the 3 dots next to the person you wish to remove. Select Remove and confirm by clicking Remove User. ​

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Can I get a refund for my additional costs (travel, accommodation, etc.)?

In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: ​General Admission ticket Condition

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Will I receive a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity?

These are the general guidelines that apply to refunds: ​ General Admission/Members'/Individual Match Day/Hospitality tickets ​ We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y

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Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ Due to broadcasting rights, there are occasions when certain videos are not available in specific countries. ​ You can find a list of ongoing restrictions below: ​ 2026 Pre-season fixtures against Sunde

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What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. ​ During your stadium tour visit, you can use: ​ Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay

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Are personalised items available to purchase in-store?

The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. ​ Our personalised product catalogue is not available in physical stores.

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Will I be able to access a visual preview of my personalised name and/or message before purchase?

You are unable to review visual personalisation previews before checkout. ​ We are working hard to improve the customer experience and hope to introduce this and other features in the future.

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Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. ​ If you're unhappy with the quality of what you have received, contact Supporter Services.

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Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

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Can my membership discount and promotional codes be used against personalised items?

Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.

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Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

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Can personalised products be shipped worldwide?

Our personalised range ships worldwide. ​ Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

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I have made a mistake while purchasing my order, can I amend my order post-purchase?

You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.

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What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. ​ We are working hard to improve the customer experience for all and welcome any feedback here.

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What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

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If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

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If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.

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Is payment taken when registering for the All Red ticket ballot?

No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. ​ If you are successful for one or more fixtures, payment will be taken for those fixtures in a

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I’m a All Red with a Premier League Home Credit Balance of four or more, can I enter the ballot for all fixtures in one transaction?

You will be required to enter the ballot in 2 transactions: ​ Transaction 1 – standard ballot. Transaction 2 – 4+ ballot. ​

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How can I make sure I am allocated seats in the dedicated Family Area if I am successful?

You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. ​ This way, if you are successful, you will only be allocated seats in your preferred area.

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.