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What content is available on the All Red Video connected TV apps?

All Red Videocontent can be accessed via the connected TV apps. The same account used to access registered or subscriber content on the All Red Video website and mobile apps can be used on the TV apps. This includes a live stream of ALL RED Video, the club's official TV channel, 24 hours a day, 7 da

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I am a Priority Rights Holder, how do I change my details?

If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS9

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I have purchased hospitality tickets. How do I access the stadium?

Once the fixture date and time has been confirmed, your matchday NFC pass will be available to download within My Account. We will also notify you by email around a week before the match, and send instructions on how to download your NFC pass and how to distribute your other ticket(s) to your guests

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How can you earn as a group on ALL RED Rewards?

Members of the groups can complete tasks to earn themselves and their group guaranteed rewards. ​ Working as a group, they will also compete against other OLSCs for an ultimate prize won by the winning OLSC. To see ways of earning: ​ 1. Go to your OLSC Homepage 2. Tap on ‘Earn’ 3. This will display

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here. Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.

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Request to use logo or crest

If you wish to use the club name, crest, logo or any other LFC image on a commercial product, please forward your request to licensing@liverpoolfc.com. If you have a request to use the crest, logo or any other image or content on an individual basis then please email brand.protection@liverpoolfc.com

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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Cashless payments at Anfield on matchdays

Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc

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What should I wear, and can I wear fancy dress?

Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh

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What if I change my mind?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. Unfortunately, if you do change your mind on the day, we would not be able to issue

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How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

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What photographic ID must I provide?

You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. ​ If you don't have a passport or driving licence, the Post Office PASS Card is an afford

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Will match credits from season 2021/22 (Premier League and Cup) be used as qualifying criteria and eligibility for future seasons?

Due to the Covid pandemic, there are some fans who did not want to or could not attend matches straight away. To ensure a fair ticket distribution process, game credits from season 2021/22 will not be used as eligibility for ticket sales in future seasons. However, games played during season 2022/23

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The item I want is out of stock - is it coming back?

Adidas kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own collections, so the best thing to do is check the Online

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If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: Return your seat for re-sale via the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. ​ Please read full details on our new Season Ticket usage policy ‘Every Seat, Every Game’ which has been introdu

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Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl

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Are disabled car park spaces provided with match tickets?

​There are a very limited amount of car parking spaces available in Stanley Park. If supporters would like a parking space, they'll need to request this at the time of booking their match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by

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NFC troubleshooting for Android phones

If you are having trouble downloading your NFC ticket from your account page or from an email, we recommend you try these troubleshooting steps, as they may solve your issue: ​ 1. Do you have Google Pay installed, up-to-date, and completely set up? You can download it your phone from the Google Play

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Can we bring our own food?

You are very welcome to bring your own food & drink, but you will not be allowed to consume this on tour or in the museum. There are public spaces around the stadium for you to enjoy a picnic, but we kindly ask you to take all your waste home with you for responsible disposal.

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Where can I park when I come to do a tour?

If you are visiting for a Stadium Tour on a non-matchday, you can park in Stanley Park car park which is located on the corner of Utting Avenue and Priory Road (L4 0TQ). ​ ​There are also 50 accessible parking spaces in Stanley Car Park. Please be aware that spaces are limited and available on a fir

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