HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
Knowledge base article
•
Ticket Forwarding
Supporters who had more than 18 Friends and Family linked to their account were required to reduce the number of accounts linked to them by 1 September 2025. After 1 September, any supporter who exceeds 18 Friends and Family on their account will have all of their Friends & Family removed automati
Friends & Family
You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an afford
Fan Update
You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Us and a member of our team will be able to help.
Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat.
General Ticketing FAQs
Click into the All Red membership page Select the membership that you would like to purchase and click ‘Join Now’ and then click ‘Add to Basket’ If you are already signed in, then you will now be able to enter your promo code If you are not signed in, then you will be required to login before yo
Purchase and Renewal
As part of the Fan Update process, which was designed to give us more accurate and up-to-date information on who is using a season ticket to access Anfield, only one season ticket can now be registered per supporter. As a result, details on all applications for the season ticket waiting list must be
Season Ticket Waiting List
How do I redeem the benefits and rewards I've earned? Once you have completed some tasks, you may have earned enough points to redeem some benefits & rewards. The benefits & rewards will be listed within the ALL RED Rewards area of the Official LFC website. You use your accumulated points to redee
ALL RED Rewards
You can subscribe to LFCTV on Sky if you live in the UK or Ireland, and also on Virgin Media if you are in the UK by contacting your service provider. If you are overseas then access to the channel is available online via the club's video on-demand service All Red Video. The subscription costs £
ALL RED Video Subscription Support
We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.
The Anfield Abseil
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.
We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc
Complaints, Suggestions and Thank Yous
If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS9
Manage Ticketing Account
For all information relating to the Local General Ballots, please see our dedicated hub and FAQs
There are two lettering styles available for 2025/26 season LFC shirts: • Premier League Printing - This lettering style is worn by the first team squad in all Premier League matches. • LFC Printing - This style is worn by the first team in all cup competitions, including European Cup competitions
Products and Stock
You must be 16 years old to attend without an adult with you.
LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are
Match Day
All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. These selections ar
All Red
Yes, you are permitted to have up to 18 registered friends & family on your list. You are able to edit your registered friends & family until 1 September 2025, after which you are unable to remove from your list, and only those with less than 18 registered friends & family will be able to add to t
No, you can still forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family list . The only changes are that the number of supporters linked to your Friends & Family list is now limited to 18 people, and each ticket can only be forwarded once per game.