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How do I redeem a promo code for my All Red membership?

Click into the All Red membership page Select the membership that you would like to purchase and click ‘Join Now’ and then click ‘Add to Basket’ ​ If you are already signed in, then you will now be able to enter your promo code ​ If you are not signed in, then you will be required to login before yo

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European Away – Ticket Forwarding

Supporters are able to nominate another supporter to use their ticket using the ​Ticket Forwarding​ option, provided they are linked on their Friends & Family list. ​ When making a booking, supporters should assign tickets to each eligible supporter number as usual and choose one of the below option

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What are my retail discount benefits for season 2025/26?

If you are an All Red full, light or junior member or a men’s, women’s or hospitality season ticket holder, your benefits give you access to the following retail discount across the season. 10% discount in LFC official UK based stores and online Please note, there is a £200 discount cap across the s

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Who is the Club's Equality and Diversity Manager?

The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl

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Where are the mobility aid storage pods located?

Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile. ​ ​

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What time do the mobility aid storage pods open & close?

Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.

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How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by contacting our Supporter Services team . ​ Please see the permitted and prohibited items we are able to store below. ​

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I've requested a refund, why does the amount I paid for my membership look like it's been taken again in my bank?

Due to the new mandate where credits require a "credit authorisation" the credited funds are "held" in a pending state until the credit is processed. The refund amount is not removed from your account, but is waiting to be added instead. Since this mandate is fairly new, some of the mapping is confu

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How to access ALL RED benefits and rewards

What benefits can I access? ​ Registered users will be able to access exclusive benefits including the “Walk On” emagazine, prize draws, polls, forums, the LFC Newsletter, match commentary, video content and more. What benefits can I earn and what can I win via prize draws? Benefits, rewards & prize

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When shopping online how can I be sure I'm ordering from the Liverpool FC Official Store?

Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only Liverpool FC Official Store is https://store.liverpoolfc.

knock off

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Season Ticket Finance FAQs

How to apply How do I apply for finance to pay for my Season Ticket? ​ Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What

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How do I get the eMagazine and what does it cost?

How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y

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How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Manage members” you are able to search for members by name, remove them from the group, but a

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I am having issues completing the Fan Update process, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email or live chat.

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I have bought season 2025/26 membership, the address I’ve given for my pack delivery is incorrect, how do I update this?

Please contact our Supporter Services as soon as possible and they will be able to look into this for you. ​ PLEASE NOTE: The ‘delivery address’ option within members’ area, will not update this season's packs address, this is for future seasons only. You would need to contact Supporter Services reg

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Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon entr

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What is LFC Fan Update, why is the Club doing it, and who needs to complete it?

Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter

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When is Ticket Forwarding available until for each game?

Ticket Forwarding will be enabled approximately two weeks prior to each fixture and will be advertised here. ​ Once the Ticket Forwarding service is available, it will remain open until kick-off on matchday.

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What should I wear, and can I wear fancy dress?

Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh

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Video streaming problems

Video Streaming Problem or Video Not Playing If you are having problems with video streaming or videos not playing then please try the below. All Red Video content is now delivered using HTML5, Flash is no longer used as a delivery method. Please check you have a modern up to date browser such as Ch

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.