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If you are a new Season Ticket holder or Member the button will stay greyed out until a week or two before the first home Premier League match of the season. Please log in and download your pass at this time. You do not need to have it downloaded in order to buy tickets. It could also be greyed out
Knowledge base article
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NFC Tickets & Stadium access
We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons. If your abseil has been postponed due
The Anfield Abseil
Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. Unfortunately, if you do change your mind on the day, we would not be able to issue
First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with
Fan Update
If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact our Supporter Services Team .
Multi-Factor Authentication
We’re excited to have partnered with Klarna so you can shop now and pay later on the Official Liverpool FC Store site. Placing an order using Klarna Here’s how it works: Add products to your cart and select “Klarna” when you check out Enter a few personal details and you’ll know instantly if you’re
Placing or Changing an Order
Long sleeve versions of the LFC Nike Jersey will not be available for the 24/25 season as these products are no longer being produced by the manufacturer.
24/25 Nike Home Kit
LFC’s 2024/25 Home Training and Lifestyle collection will be revealed in full and made available to purchase on Thursday 16th May.
If your country does not allow GPay to be downloaded on your Android device, please attend the Ticket Office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card) Please no
Yes, the third kit campaign focuses on celebrating the rise of the Women's game. However, both the Men's and Women's first team will wear this strip throughout the 2024-25 season.
24/25 Nike Third Kit
Season Ticket terms and conditions can be found here.
Season Ticket Renewals
No, please follow the process in the system and try to upload your ID. Don't be worried if you get temporarily prevented from scanning again after a few unsuccessful attempts - we can reset your tries in the system, and if you do get stuck we will invite you in to see us. The system will give you th
All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. These selections are do
All Red
The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act
Manage Ticketing Account
Unique, single use discount codes expire post purchase. Please contact our Supporter Services team for further assistance. Please contact Supporter Services if you experience any difficulty redeeming a live retail promotion following an order cancellation. Promotional offers are subject to their res
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.
Ticket Exchange & Ticket Cash
As announced on our website, LFC Women relocated to St Helens at the start of the 2024/25 season, and tickets can be purchased through the LFCW Ticketing section of our website .
Match Tickets
Bags no bigger than A5 are allowed into the stadium, and all bags will be searched on entry. There are no bag storage facilities available at St Helens Stadium.
Match Day
How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t
Official LFC Members and season ticket holders continue to receive 10% discount. Blue Light Card holders alongside healthcare workers, carers, teachers and charity workers continue to receive their 10% discount via their appropriate schemes. Students are also eligible to a season-long 10% discou
24/25 Nike Away Kit