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How do I redeem a promo code for my All Red membership?

Click into the All Red membership page Select the membership that you would like to purchase and click ‘Join Now’ and then click ‘Add to Basket’ ​ If you are already signed in, then you will now be able to enter your promo code ​ If you are not signed in, then you will be required to login before yo

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I have cancelled my auto-renewal, can I reinstate it?

Full, light or junior members can add themselves back onto auto-renewal at any time during the season by following the below steps: ​ Login to https://profile.liverpoolfc.com/en/sign-in On the left-hand side, click into ‘Manage All Red membership’ To cancel your auto-renewal, click the ‘Reinstate Au

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Is storage available for mobility aids?

Yes, there is limited availability for mobility aid storage. ​ These cannot be booked in advance and are available on a first-come, first-serve basis. ​ Please visit the Ticket Office on the day of the concert to book your space.

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Personalised Product FAQs

What personalised products do you sell on the Online Store? ​ We have launched a personalised product catalogue, consisting of souvenirs and accessories. All products can be personalised online with names and messages. The full range can be viewed here. Unlike personalised LFC kits, all of these pro

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Filming requests at LFC sites

If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed

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Advice on resetting your password for the new ticketing system

Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: ​ Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits

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How do I change my password for the ticketing system?

Login here, go to ‘Personal Details’ and click ‘Change Password’. If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons: Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within t

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How will I be refunded if my seat is resold on the Ticket Exchange?

When you return your seat, you can choose one of 2 options. Choose to have the funds transferred to your bank accountChoose to have the funds stored within the 'Ticket Cash' option in My Account. Ticket Cash can be used against future online ticket purchases. Funds will be transferred to your chosen

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I'm having difficulty uploading my Photo ID to the system - can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form which goes to the Fan Update team. The tea

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When shopping online how can I be sure I'm ordering from the Liverpool FC Official Store?

Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only Liverpool FC Official Store is https://store.liverpoolfc.

knock off

counterfeit

fraud

scam

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The item I want is out of stock - is it coming back?

Adidas kit We get stock deliveries throughout the year. You can be among the first to know about re-stocks by following the Official LFC Retail Twitter account. We'll also put updates on the Online Store. Other items We often re-stock our own collections, so the best thing to do is check the Online

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Renewal Payment Failed for All Red Video

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If yo

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How do I find and join my OLSC on ALL RED Rewards?

Once logged in, tap on the Supporters Club icon. If it does not already appear, search for your OLSC. The name will be OLSC and then the location of your Club. Once found tap on the OLSC. Tap on Request to Join Group. Your request will then be waiting to be verified by the admins of your OLSC. Once

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How do I login to the All Red Video connected TV app?

You can login or logout at any time by clicking on the account icon on the top right corner of your TV. ​ You can also login by clicking to play a video that requires a free All Red Essential membership (which you can identify by the label “Essential”) or a video that requires a paid All Red Full or

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I am an All Red Full member, how do I access my All Red Video account?

Head to the All ​​Red Video Homepage. Click “Log In” in the top right corner and enter the email address and password associated with your All Red Full membership.

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LFC Forums Closure

When will LFC Forums close? ​ LFC Forums will close at 9am on Tuesday 3rd June 2025. Why have LFC made the decision to close LFC Forums? ​ Liverpool FC is always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technolog

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Can I book a tour using a gift or experience voucher?

Can I book a tour using a gift voucher? ​ Eligible tour vouchers can be used to purchase your tour at Liverpool FC. Please click here to start your booking process. ​ You will need your voucher number, as well as pin number and product code, depending on the type of voucher and the issuer. ​ How can

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How do I remove someone from my Friends & Family list?

Log in here , select ‘My Friends & Family’ Click the 3 dots next to the person you wish to remove. Select the ‘Remove’ option. Select ‘Remove User’. ​ Please note, as of 1 September 2025, the option to remove someone from your Friends & Family list is no longer available for the 2025/26 season.

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Will I be able to use the Ticket Exchange this season if I am unable to attend some games?

Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. ​ There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.

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Why aren't all academy and women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a 'Premier League broadcast window' (when there's another game in the league being televised). ​ Therefore we are restricted in the number of games we can show live durin

under 18

under 23

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.