HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
How does seat preferences work? If you are successful in the ballot you will be allocated a seat based on your preferences. If I register for the ballot along with other supporters in the same transaction, will we be allocated seats together if our ballot entry is successful? Yes If I regist
Knowledge base article
•
Members Sale
If your country does not allow GPay to be downloaded on your Android device, please attend the ticket office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card) Please no
NFC Tickets & Stadium access
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit https://www.liverpoolfc.com/fans/local-residents. .
Anfield Residents Liaison
This could be due to one of the following: They have chosen to remove you from their Friends & Family list. Following the changes to Friends& Family, they had more than 18 Friends & Family on their list and did not reduce this number before the deadline of 1 September. Therefore they have automati
Friends & Family
The club issues digital tickets for fans to access the stadium but recognises there may be a small number of fans who may find these difficult to use. We therefore provide access cards, which are a photographic ID card that can be used at the turnstile instead of a digital ticket, to those who meet
For the latest updates on pre-order despatch dates, check the Announcements section. Checking the status of your order in My Account You can track the progress of your order in My Account, in the My Orders section. Here's what the statuses mean: Pending - your order has been accepted and is wait
trace
shipment
shipping
dhl
+1
Delivery
How do I request a refund or exchange? All products must be returned to store with the itemised till receipt. This can be done in person or by post. The only exceptions to this rule are personalised products and memberships, which can't be returned. How do I contact the Store I purchased from?
Club Stores
Yes, All Red members with less that 13 Premier League home match credits from the 2024/25 season needed to register for the All Red ticket 2025/26 sales.
No, there is no limit however, if you are a Season Ticket holder you will need to comply with the new 'Every Seat Every Game' policy.
Ticket Distribution
Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Go to my account to ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, log
Season Ticket Waiting List
Ticket details will normally automatically appear on your pass no later than 48 hours prior to each match. If your ticket details have not appeared/updated by this time, or we contact you and tell you that your pass needs to be updated, here's how you can manually refresh your pass to show the lates
Anfield Forever Stones are currently sold out and not available to purchase. Please keep an eye on our website for any further opportunities.
contactus
Anfield Forever Stones
Only supporters who have less than 18 Friends & Family linked to their account will continue to be able to add to their Friends & Family throughout the season, up to a maximum of 18.
If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed
Club & Corporate Information
When did LFC Forums close? LFC Forums closed in June 2025. Why did LFC made the decision to close LFC Forums? Liverpool FC is always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integ
LFC Forums
If you are having an issue resetting your password, please click here and try again. This should allow you to reset your password. Following this, please login here If you are still experiencing an issue, please reply with a screen shot showing your error message and confirm which browser you are u
ALL RED Rewards
Important information: You can only cancel an order within 30 minutes of checkout. If you ordered over 30 minutes ago, you won't see the 'Cancel' button by your order. Please note, cancellation is not available for any orders where delivery is delayed. Orders which contained personalised or customis
Changing or placing an order
If you need to update your email address on your account, please contact our Supporter Services team. Please note: if you are over 18 years old, you as the account holder must contact us yourselves and confirm full data protection before any amends would be made to your account. If you are a paren
Managing Your Details
Yes. Whilst the LFC Stadium Tour is not designed with infants in mind, under 5’s are able to attend free of charge. When booking your tickets, select ticket type ‘Infant (Ages 0-4)’ to book one of these places. Pushchairs and prams are permitted on an LFC Stadium Tour and can navigate the tour w
Booking a Tour
There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use the Microsoft Sharepoint system to share these tickets with you. If you're having problems following the instructions in the email, check these FAQs befor
Away Tickets
