LFC Help Centre

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (398)

Relevance

Selected Relevance

When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.

Knowledge base article

•

Personalised Gifts and Souvenirs

Copy of Email Us form

(All Red updates phase 2 with email validation)

User Guide

How do I submit a request to use the Club crest or logo?

If you wish to use the club name, crest, logo or any other Liverpool Football Club image on a commercial product, please forward your request to licensing@liverpoolfc.com. If you have a request to use the crest, logo or any other image or content on an individual basis then please email brand.protec

Knowledge base article

•

Fan Mail & Special Requests

How do I request permission to film at Liverpool Football Club sites?

If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed

Knowledge base article

•

Club & Corporate Information

[Template] Basic Contact Form Template

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou

Knowledge base article

•

Tour Information

Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

Knowledge base article

•

Friends & Family

How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. See the permitted aids we are able to store:

Knowledge base article

•

Stadium and Facilities

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

It is only possible to forward tickets to supporters on your Friends & Family List.

Knowledge base article

•

Ticket Forwarding

How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.

Knowledge base article

•

Official Liverpool Supporters Clubs Committee (OLSC) Admins

How many supporters can enter a ballot at the same time, within the same booking?

You can enter a ballot for up to a maximum of four eligible supporters within each booking.

Knowledge base article

•

Local General Sale

I am based overseas, will my pass posted to me?

The Access Card can be sent directly to overseas applicants. Delivery options, timescales and any applicable postage charges are managed by Nimbus and will depend on your country of residence. Please note you only need your Access Card ID number to register your card with the Club. This can be done

Knowledge base article

•

Registering your Access Requirements

I am not happy with the symbols I have been given; how can I appeal?

If you’re not happy with the symbols you have qualified for on your Access Card/LFC Digital Access Pass, you can appeal this with the Access Card Team. Please read their Appeals Policy and Procedure for guidance on this process. The Club cannot influence the decision made by the Access Card team.

Knowledge base article

•

Registering your Access Requirements

What documentation do I need to provide when applying for an Access Card or LFC Digital Access Pass?

Nimbus accept a wide range of documentation. View the full list of accepted evidence for a Nimbus application.

Knowledge base article

•

Registering your Access Requirements

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

Post-purchase, customers will receive one order confirmation for all products purchased. Order progress email updates will then follow for all purchased products. Order progress email updates for third-party products will be separate from email updates for products fulfilled by us. Your order may co

Knowledge base article

•

Personalised Gifts and Souvenirs

What Can I Do If I Can't Attend a Game?

Supporters can continue to utilise our Ticket Exchange, or if eligible our Ticket Forwarding service.

Knowledge base article

•

Ticket Forwarding

How much is an All Red Video subscription?

You can find the price of an All Red Video membership on the All Red Video website and mobile Apple & Android apps. You may also consider becoming an All Red Full member, which gives you seasonal benefits including access to All Red Video, ticket sales and much more. You can also register for a

Knowledge base article

•

All Red Video Subscription Support

Membership Query

Raise a Membership Query with the Membership Floorwalker team

User Guide

How do I update my address or contact details for the Waiting List?

Knowledge base article

•

Season Ticket Waiting List

What photographic ID must I provide?

You must provide one of the following forms of photo ID: Passport. Driving license. Identity card, including the Post Office PASS Card. Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an a

Knowledge base article

•

Fan Update

HELP CENTRE

Search Results (398)

When shopping online, how will I know if an item is fulfilled by us or a third party?

Copy of Email Us form

How do I submit a request to use the Club crest or logo?

How do I request permission to film at Liverpool Football Club sites?

[Template] Basic Contact Form Template

What languages are available on the audio guide?

Why am I limited to 18 supporters on my Friends & Family List?

How can I book a storage space for my mobility aid?

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

How do I add or manage the group’s locations?

How many supporters can enter a ballot at the same time, within the same booking?

I am based overseas, will my pass posted to me?

I am not happy with the symbols I have been given; how can I appeal?

What documentation do I need to provide when applying for an Access Card or LFC Digital Access Pass?

Can I purchase third-party personalised items alongside items fulfilled by us on the same order?

What Can I Do If I Can't Attend a Game?

How much is an All Red Video subscription?

Membership Query

How do I update my address or contact details for the Waiting List?

What photographic ID must I provide?