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GPay cannot be downloaded to your Android device

If your country does not allow GPay to be downloaded on your Android device, please attend the ticket office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card) Please no

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How do I resell my ticket in the LFC Official App?

Open the Official LFC App, login, tap ‘Discover’ on the bottom right menu of the app, and then select ‘My Tickets.’ Please note - If you've not already done so, you will need to update the app before you are able to access the ticketing section. Click on the game you'd like to manage your ticket for

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How can I contact the LFC Anfield Residents Liaison Officer?

Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit https://www.liverpoolfc.com/fans/local-residents. .

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I want to request a refund, how do I do this?

All refund requests must be made within 14 days of purchase / renewal. ​ To request a refund within the above timeframe, please ​contact our Supporter Services team​. ​ Once the refund has been processed, please allow 3-5 working days for this to appear in your bank.

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How do I apply for an Access Card?

The club issues digital tickets for fans to access the stadium but recognises there may be a small number of fans who may find these difficult to use. We therefore provide access cards, which are a photographic ID card that can be used at the turnstile instead of a digital ticket, to those who meet

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What is the minimum age at which I can attend a match on my own?

You must be 16 years old to attend without an adult with you.

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ALL RED Rewards- Password Reset

If you are having an issue resetting your password, please click here and try again. This should allow you to reset your password. Following this, please login here​ If you are still experiencing an issue, please reply with a screen shot showing your error message and confirm which browser you are u

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Filming requests at LFC sites

If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed

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How do I cancel my LFC order?

Important information: You can only cancel an order within 30 minutes of checkout. If you ordered over 30 minutes ago, you won't see the 'Cancel' button by your order. Please note, cancellation is not available for any orders where delivery is delayed. Orders which contained personalised or customis

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When will I receive my Liverpool Legends vs Borussia Dortmund Legends ticket(s)?

Tickets for Liverpool Legends vs Borussia Dortmund Legends will be sent via email week commencing 16th March. Tickets bought after this date will be sent at regular intervals in the run up to the fixture. Lead bookers are also able to download their ticket through the LFC Official App. If you've pur

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Can I add Friends & Family to my account after 1st September 2025?

Only supporters who have less than 18 Friends & Family linked to their account will continue to be able to add to their Friends & Family throughout the season, up to a maximum of 18.

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How do I login to the All Red Video connected TV app?

You can login or logout at any time by clicking on the account icon on the top right corner of your TV. ​ You can also login by clicking to play a video that requires a free All Red Essential membership (which you can identify by the label “Essential”) or a video that requires a paid All Red Full or

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Season Ticket Finance FAQs

How do I apply for finance to pay for my Season Ticket? ​ Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What information d

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How can I change my delivery address for my season 2026/27 All Red membership pack?

Login to your account ​ On the left-hand side, click into ‘Address’ ​ Select the ‘Delivery Address’ tab ​ You can now edit your delivery address* ​ PLEASE NOTE: This is editable for future pack sends only e.g. renewal pack for Season 2026/27.

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My Membership discount isn't being applied to my order - what should I do?

Please ensure your membership is linked to the correct retail account. See here: Membership Retail Discount For further enquiries please contact our Supporter Services Team — Contact Us

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Can I remove Friends & Family from my account after 1st September 2025?

No, from 1 September 2025, the option to remove Friends & Family members from any account will be suspended for the remainder of the season.

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I have requested to join, but not been accepted yet, what should I do?

Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.

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How do I log a complaint regarding an act of discrimination against myself or other people?

Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page here. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.

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Downloading PDF tickets for selected away fixtures

There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use the Microsoft Sharepoint system to share these tickets with you. ​ If you're having problems following the instructions in the email, check these FAQs befor

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How do I forward my ticket through the LFC Official App?

Open the Official LFC App, login, then tap ‘Discover’ on the bottom right menu of the app, and then select ‘My Tickets.’ ​ Click on the game you'd like to manage your ticket for and select 'Forward' to use Ticket Forwarding, then follow the on-screen instructions or the below steps to complete the p

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