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Error when downloading a ticket distributed to me

To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma

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I currently have more than 18 Friends & Family linked to my account, what do I do?

Supporters who had more than 18 Friends and Family linked to their account were required to reduce the number of accounts linked to them by 1 September 2025. ​ After 1 September, any supporter who exceeds 18 Friends and Family on their account will have all of their Friends & Family removed automati

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What photographic ID must I provide?

You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. ​ If you don't have a passport or driving licence, the Post Office PASS Card is an afford

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I have already completed the Fan Update process, but I need to make a change. Can I use the Fan Update site again?

You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Us and a member of our team will be able to help.

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Can I bring a baby into the Stadium?

Yes. You can bring a baby to the Stadium, but they must have a valid match ticket and an allocated seat.

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How do I redeem a promo code for my All Red membership?

Click into the All Red membership page Select the membership that you would like to purchase and click ‘Join Now’ and then click ‘Add to Basket’ ​ If you are already signed in, then you will now be able to enter your promo code ​ If you are not signed in, then you will be required to login before yo

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Why can’t I have multiple entries on the season ticket waiting list?

As part of the Fan Update process, which was designed to give us more accurate and up-to-date information on who is using a season ticket to access Anfield, only one season ticket can now be registered per supporter. As a result, details on all applications for the season ticket waiting list must be

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Ways to redeem Points in ALL RED Rewards

How do I redeem the benefits and rewards I've earned? ​ Once you have completed some tasks, you may have earned enough points to redeem some benefits & rewards. The benefits & rewards will be listed within the ALL RED Rewards area of the Official LFC website. You use your accumulated points to redee

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LFCTV Subscription Information

You can subscribe to LFCTV on Sky if you live in the UK or Ireland, and also on Virgin Media if you are in the UK by contacting your service provider. ​ If you are overseas then access to the channel is available online via the club's video on-demand service All Red Video. ​ The subscription costs £

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How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

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Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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I am a Priority Rights Holder, how do I change my details?

If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS9

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Local General Ballot FAQs

For all information relating to the Local General Ballots, please see our dedicated hub and FAQs

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What is the difference between Premier League printing and LFC printing?

There are two lettering styles available for 2025/26 season LFC shirts: ​ • Premier League Printing - This lettering style is worn by the first team squad in all Premier League matches. • LFC Printing - This style is worn by the first team in all cup competitions, including European Cup competitions

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What is the minimum age at which I can attend a match on my own?

You must be 16 years old to attend without an adult with you.

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St Helens Stadium information

LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. ​ ​​​ ​ ​ The stadium will open 1.5 hours prior to kick-off. ​ Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. ​ Match programmes and limited LFCW Merchandise are

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Which All Red Junior product will have access to the Mascot benefit?

All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. ​ The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. ​ These selections ar

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Is there a limit on the number of Friend/Family members I can be linked with for season 2025/26?

Yes, you are permitted to have up to 18 registered friends & family on your list. ​ You are able to edit your registered friends & family until 1 September 2025, after which you are unable to remove from your list, and only those with less than 18 registered friends & family will be able to add to t

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Is there a limit on how many times I can forward to the people in my Friends & Family list?

No, you can still forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family list . ​ The only changes are that the number of supporters linked to your Friends & Family list is now limited to 18 people, and each ticket can only be forwarded once per game.

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