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Please use this email form and select Match Credits as your query which can be found under Ticketing and Men’s Football. Ensure you provide as much information as possible when contacting us about your match credit query. You must contact us by 1 August 2026 if you need to query a match credit f
Knowledge base article
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Match Credits
All Red members aged 17 to 24.
Young Adult Area
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
Fan Update
No, there is no limit however each seat can only be forwarded once per fixture. If you are a Season Ticket holder you will still need to comply with the Every Seat Every Game policy.
Ticket Forwarding
You can earn points by completing activities in the All Red Rewards area of the LFC Official App, such as predicting match scores, selecting your team in the Match Centre, completing polls or surveys, participating in matchday activities, watching selected videos, or redeeming valid voucher codes ob
All Red Rewards
To reset your password, please follow the below steps: Log into your My Account. Click Forgotten password? under the password box. You'll then receive an email with password reset steps. So that you are able to receive the password reset link, please add tickets@fans.emails.Liverpoolfc.com
Managing Your Details
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.
Ticket Exchange and Ticket Cash
Please go back to the message and re-enter the URL into your browser and it should appear. If you are still having difficulties, please follow the other process on how to join the group.
Official Liverpool Supporters Club (OLSC) Members
No, an All Red membership is not required to buy a concert ticket at Anfield.
Concerts
How do I apply for finance to pay for my Season Ticket? Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What information d
Season Ticket Renewals
A step-by-step guide can be found on the Ticket Exchange page. Tickets can only be exchanged for Premier League home games.
Eligible tour vouchers can be used to purchase your LFC Stadium Tour. You will need your voucher number, as well as pin number and product code, depending on the type of voucher and the issuer. Please bring a physical/online copy of the original voucher with you to validate your ticket at check
Tour Information
A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits
Multi-Year Loyalty (MYL)
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
Yes, we have accessible seating in multiple locations around the stadium.
A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. Visit the Ticketing Policy Hub for more information. *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E
Premier League Home Credit Changes
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
Personalised Gifts and Souvenirs
Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.
Match Tickets
The terms and conditions for the Anfield Abseil can be viewed on our website or by clicking here. Below is a brief summary of the key points of our Terms & Conditions. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (
The Anfield Abseil
Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues. Click on the fixture you'd like to manage your ticket for and select Resell to post your ticket on the Ticket Exchange. Follow
LFC Official App
