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Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits
Knowledge base article
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Ticketing System Help
Full, light or junior members can add themselves back onto auto-renewal at any time during the season by following the below steps: Login to https://profile.liverpoolfc.com/en/sign-in On the left-hand side, click into ‘Manage All Red membership’ To cancel your auto-renewal, click the ‘Reinstate Au
Purchase and Renewal
1. Log into ALL RED Rewards and tap to go into your OLSC. 2. Tap on Members, where it lists how many Members you currently have. 3. Tap to invite Members. 4. This will then give you the option to invite via SMS, Whatsapp, Email or copy the invite code. 5. Send the invite code to your Members. Make s
ALL RED Rewards for OLSC Committee Members
Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two personal assistants to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. More accessi
Stadium and Facilities
Unfortunately, we are unable to have cards signed by the players for special occasions, as priority is given to charitable causes.
Fan Mail & Special Requests
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page here. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
Complaints, Suggestions and Thank Yous
Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only Liverpool FC Official Store is https://store.liverpoolfc.
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Products and Stock
If you subscribed to All Red Video through the LFC website can update your payment card details for your subscription online as follows: Log in to your account here Click on 'Manage All Red Membership' (on left side column) Select 'Change Payment' Confirm your address details are correct them you
unsubscribe
un-subscribe
ALL RED Video Subscription Support
No, an All Red membership is not required to buy a concert ticket at Anfield.
Concerts
Due to the Covid pandemic, there are some fans who did not want to or could not attend matches straight away. To ensure a fair ticket distribution process, game credits from season 2021/22 will not be used as eligibility for ticket sales in future seasons. However, games played during season 2022/23
General Ticketing FAQs
To access All Red Video as part of your All Red Full membership, you must have completed Single Sign On (SSO)*. For further assistance with completing the Single Sign on process, please see our Single Sign On FAQs . You can access All Red Video here ALL RED Video - Home Click “Log In” in the top rig
Membership Benefits
For the latest updates on pre-order despatch dates, check the Announcements section. Checking the status of your order in My Account You can track the progress of your order in My Account, in the My Orders section. Here's what the statuses mean: Pending - your order has been accepted and is wait
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Delivery
Supporters wishing to nominate someone else to use their European away ticket will now need to ensure these supporters are on their Friends & Family list Ticket Forwarding will be available on a trial basis for European away fixtures Full details of the new trial will be shared via email ahead o
Ticket Distribution
If you wish to use the club name, crest, logo or any other LFC image on a commercial product, please forward your request to licensing@liverpoolfc.com. If you have a request to use the crest, logo or any other image or content on an individual basis then please email brand.protection@liverpoolfc.com
Supporters are able to nominate another supporter to use their ticket using the Ticket Forwarding option, provided they are linked on their Friends & Family list. When making a booking, supporters should assign tickets to each eligible supporter number as usual and choose one of the below option
Ticket Forwarding
Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. Please note, all of our home match commentary is conducted in house.
Match day
If you need to update your contact preferences, you can do so within your 'My All Red Account' profile.
Managing Your Details
Smoking and vaping are NOT permitted within Anfield.
Stadium & Facilities
Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.
Participants should arrive 30 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expense
The Anfield Abseil
