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No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. If you are successful for one or more fixtures, payment will be taken for those fixtures in a
Knowledge base article
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All Red
The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.
Season Ticket Waiting List
All current prize draws and events will be advertised within the Prize Draws section of your My Account. Every month new competitions will be announced so make sure you are regularly checking in.
Membership Benefits
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
Personalised Gifts and Souvenirs
We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has
Fan Mail & Special Requests
No, unfortunately this is not possible.
Finance
As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.
You can have an All Red Light and a Video membership. If you want to upgrade from All Red Light to All Red Full to gain full seasonal access to All Red Video, you must request a refund within 14 days of purchasing your All Red Light membership.
It is only possible to forward tickets to supporters on your Friends & Family List.
Ticket Forwarding
There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review.
Premier League Home Credit Changes
If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact Supporter Services.
Multi-Factor Authentication
If payment is attempted but declined by your bank, the system will automatically move on to the next ballot entry and we will be unable to allocate tickets to you and those you entered the ballot with. In this instance, you will see a cancelled reservation in the Reservations section of My Account.
Local General Sale
Registration dates will be published approximately two weeks in advance of each Premier League home fixture.
Young Adult Area
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
Waiting list positions are non-transferable. If you no longer wish to be on the waiting list, read our FAQ.
Children attending events at Anfield must be accompanied by an adult aged 18 or over, subject to the following supervision ratios: Men's fixtures Children aged 2 to 16: maximum of 3 juniors per adult. Women's fixtures Children aged 2 to 11: maximum of 3 juniors per adult. Children aged 12 to 16: max
Stadium & Facilities
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
If your NFC pass is on an Android/Google device and you change your phone to another Android/Google device, your pass will appear on your new smartphone when you log in with the same Google account. If you have upgraded to a new iPhone and your NFC pass doesn’t appear in your Apple Wallet on your
NFC Tickets & Stadium Access
If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed
Club & Corporate Information
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Refunds
