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You must provide one of the following forms of photo ID: Passport. Driving license. Identity card, including the Post Office PASS Card. Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an a
Knowledge base article
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Fan Update
Match credits will not be awarded for hospitality tickets for Premier League home fixtures.
Premier League Home Credit Changes
St Helens Stadium operates as a cashless venue, no cash payments are accepted.
Stadium & Facilities
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .
Anfield Residents Liaison
You can login or logout at any time by clicking on the account icon on the top right corner of your TV. You can also login by clicking to play a video that requires a free All Red Essential membership (which you can identify by the label “Essential”) or a video that requires a paid All Red Full or
All Red Video - Connected TV Apps
Can my carer or personal assistant (PA) visit The LFC Stadium Tour? We offer a complimentary concession ticket for each visitor who may wish to bring along their carer or personal assistant. Personal assistant tickets are free of charge when purchased alongside a full priced adult or child ticke
Tour Accessibility Information
There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review.
If you’re unable to download or access the LFC Official App on your device, you can still do the following in your My Account: View a summary of your Credit Balance. Check our FAQ if something doesn't look right with your match credits or if you require any more detail, contact Supporter Services.
LFC Official App
To use the LFC Official App, your device must be running: iOS 16.0 or later, or The latest Android operating system. If you are on the latest version, try deleting the app and reinstalling it. If the issue persists, contact Supporter Services.
Our forums closed in June 2025.
LFC Forums
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
All children under the age of 16 must be always accompanied by an adult aged 18 or over when attending a match. Supporters aged 16 or over may attend on their own.
The Premier League lettering style is worn by the first team squad in all Premier League matches and the LFC font uses a set combination of upper and lower case letters. Our style is worn by the first team in all cup competitions, including European Cup competitions.
Products and Stock
If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. See the permitted aids we are able to store:
Stadium and Facilities
If you need to change or cancel your booking, please contact Supporter Services. We can accept cancellations as long as a minimum of 24 hours notice is given. Please note: For late arrivals, we would try our best to accommodate you should there be any spaces available on a later tour. However, thi
Booking a Tour
Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.
Match Tickets
To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st
The Anfield Abseil
Your receipt will include the store's contact number at the top.
Club Stores
There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. Any further announcements will be made on our website.
Access to Tickets
No large bags, carry on or suitcases are permitted on the LFC Stadium Tour or in the LFC Museum. Small bags (A5 paper size or smaller), carrying hygiene products and/or medicines, or club shop bags carrying purchases from the retail store, are the only exception. All bags will be security checke
Facilities at Anfield
