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The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Fan Services team here. To see more information on Equality, Diversity and Incl
Knowledge base article
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Complaints, Suggestions and Thank Yous
No Bags are permitted on the Tour, in the Museum or in the stadium, and there are no bag storage facilities available. Small bags (A5 paper size or smaller), carrying hygiene products and/or medicines, or club shop bags carrying purchases from the retail store, are the only exception. You are like
Facilities at Anfield
Live tasks can be found in the Earn section of the OLSC group homepage.
ALL RED Rewards for Official Liverpool Supporters Clubs (OLSC)
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and a
ALL RED Rewards for OLSC Committee Members
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.
Ticket Forwarding
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.
Ticket Exchange & Ticket Cash
General feedback We work hard to make sure every experience Liverpool FC delivers is a great one. We want to let our teams know when they have done well and learn where things could be done differently, and therefore really value your feedback. So, if you wish to let us know about someone or somet
If you want to watch the matches without knowing the score you can go to our dedicated page for direct access to replays that are spoiler-free. Click Here and bookmark this page to avoid any spoilers on the website and get direct access to on demand Full Match replays of all Liverpool's men's games.
ALL RED Video Support
If you are unable to locate your Anfield Forever stone, please contact us and ensure you select the Visiting Anfield option, then Anfield Forever Stones. You'll need to provide your reference number that was sent via email at the time of purchase.
Anfield Forever Stones
Please note that LFC Retail cannot guarantee what specific packaging your LFC order will arrive in. Therefore your parcel may arrive in red, branded LFC packaging.
Delivery
1) Ticket Forwarding may be unavailable. Ticket Forwarding is usually made available approximately one week before each home game. Click here to see if it is available for the game you are trying to forward. There are also times when you may not be able to access Ticket Forwarding in your account
There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. Any further announcements will be made on our website.
Ticket Sales
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form which goes to the Fan Update team. The tea
Fan Update
Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter
You must provide one of the following forms of photo ID: Passport Driving license Identity card, including the Post Office PASS Card Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an afford
Full details for the Auto Cup Scheme Additional Enrolment period, including eligibility requirements will published in June each season. Full information is available on our Auto Cup Scheme pages here.
autocup
Auto Cup Scheme & Cup Ticket Sales
Yes, there are two options available to you: Return your seat for re-sale via the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. Please read full details on our new Season Ticket usage policy ‘Every Seat, Every Game’ which has been introdu
Season Ticket Renewals
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page here. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
For all information relating to the Local General Ballots, please see our dedicated hub and FAQs
General Ticketing FAQs
You can update your mobile number in your 'My Account' area by clicking here .
Multi-Factor Authentication
