HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
You can use Ticket Exchange to list your tickets for Premier League Home fixtures.
Knowledge base article
•
Ticket Forwarding
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
Fan Update
No, V12 Finance can only offer finance to UK residents.
Finance
Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.
Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.
Match Tickets
If you can’t see your match credits in the LFC Official App, try the following: Close and restart the app. Log out and back in again. Delete the app and reinstall it. If the issue persists, contact Supporter Services.
LFC Official App
You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).
Concerts
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. See the permitted aids we are able to store:
Stadium and Facilities
V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your Season Ticket purchase is not complete until V12 have accepted your finance application.
No, this will bypass the verification process as you will have received this link directly from the OLSC.
Official Liverpool Supporters Club (OLSC) Members
Our forums closed in June 2025.
LFC Forums
You can forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family List, however each ticket can only be forwarded once per fixture.
Friends & Family
To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st
The Anfield Abseil
V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.
Yes. If renewing more than one Season Ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement. The person applying for the finance (you) is responsible for the monthly repayments for all tickets in that bundle.
You will need to provide the following information: Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).
A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits
Multi-Year Loyalty (MYL)
Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.
The eMagazine is free to access and available to all supporters worldwide. You can access the eMagazine from any internet-connected device with a web browser, including smartphones, tablets and computers. Membership or a Season Ticket is not required.
All Red Rewards
