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Click here for full details on renewing Season Tickets.
Knowledge base article
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Season Ticket Renewals
You can read the full policy on our website.
Season Ticket Change of Ownership
NFC passes should only be downloaded onto one device. Ensure you download it on the smartphone you will use to gain access to the stadium on matchdays.
NFC Tickets
There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. We use Microsoft Sharepoint to share these tickets with you. If you open your ticket link from a phone with OneDrive installed, your phone might open OneDrive
Away Tickets
Supporters can buy any tickets that have been returned by other supporters through the Ticket Exchange. Tickets are available on a first-come, first-served basis. To check availability, check the table at the bottom of the Ticket Exchange page. Any fixtures currently open for tickets to be returne
Ticket Exchange and Ticket Cash
How do I get to St Helens Stadium? Directions for travelling to St Helens Stadium can be found here. How far is the stadium from local bus/train stations? By Train The nearest train station is St Helens Central, which is less than a 15-minute walk from the Stadium, with frequent services running t
Match Day
Start the process to transfer the ownership of your Season Ticket. Please ensure you review the policy requirements before submitting a request.
There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en
Stadium & Facilities
Yes.
Ticket Forwarding
If you can’t see your match credits in the LFC Official App, try the following: Close and restart the app. Log out and back in again. Delete the app and reinstall it. If the issue persists, contact Supporter Services.
LFC Official App
Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. These match credits will not count towards your Credit Balanc
Multi-Year Loyalty (MYL)
To place an order using Klarna: Add products to your cart and select Klarna at checkout. Enter your details and you’ll know instantly if you’re approved. Klarna will send you an email confirmation and reminders when it’s time to pay. You can manage your orders and payments in the Klarna app. Vi
Changing or Placing an Order
Yes, you can edit your registered Friends & Family List until September 1 2026, after which you'll only be able to add to your list if you've not reached the 18 supporter threshold.
Friends & Family
You can check and update your contact details online by logging in to My Account and going to the Personal info section. Please ensure your email address and mobile telephone number are always up to date so we are able to contact you with any important information.
autocup
Auto Cup Scheme (ACS)
If you want to watch the matches without knowing the score, you can go to our Spoiler-free Full Match Replays page and also get direct access to on demand Full Match replays of all Liverpool's men's games.
All Red Video Support
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Refunds
The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d
All Red Rewards
You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. This way, if you are successful, you will only be allocated seats in your preferred area.
All Red
Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.
Personalised Gifts and Souvenirs
Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.
