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I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

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Concerts

What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay

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Tour Information

What’s the difference between an Access Card and Stadium Access Card?

An Access Card is issued and managed by Nimbus Disability, and is used as a way of communicating your access requirements across a wide range of events and venues across the UK and beyond. The card will display a photo of the cardholder, an ID number, and any symbols that have been allocated to re

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Registering your Access Requirements

How long will it take to get a decision on my finance application?

You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

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Finance

When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.

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Personalised Gifts and Souvenirs

Will Multi-Year Loyalty (MYL) be used for enrolment in the Auto Cup Scheme (ACS)?

For enrolment in the ACS for season 2026/27, only match credits earned during 2025/26 in the relevant cup competition will be used to determine eligibility. As the transition to MYL progresses, multiple seasons will start to become relevant for eligibility to enrol in the ACS. For example, for 202

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Multi-Year Loyalty (MYL)

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

If you require a personal assistant(s), you must enter the ballot for both you and your personal assistant(s) at the same time. Your ballot entry will be declined if you fail to do so. If you require assistance, please contact Supporter Services on 0151 264 2500 and select option 1.

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Local General Sale

Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.

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Personalised Gifts and Souvenirs

Will I be able to access a visual preview of my personalised name and/or message before purchase?

You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.

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Personalised Gifts and Souvenirs

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

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Ticket Forwarding

Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

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The Anfield Abseil

I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

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Fan Update

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp

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Fan Update

What happens if I don't complete Fan Update?

If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw

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Fan Update

I am locked out of My Account, how do I log in?

If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact Supporter Services.

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Multi-Factor Authentication

What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.

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Personalised Gifts and Souvenirs

Email Us form (with deflection step)

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

Why can't I login to the website?

If you’re having trouble logging in: Check you’re using the correct email address. Reset your password if needed. Contact Supporter Services.

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LFC Website

If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: Return your ticket to the Club using the Ticket Exchange. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. Please read the full details on our Season Ticket usage policy Every Seat, Every Game.

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Usage Policy

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

It is only possible to forward tickets to supporters on your Friends & Family List.

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Ticket Forwarding

HELP CENTRE

Search Results (399)

I struggle with queues, are there specific accessible entrances?

What payment methods are accepted at Anfield?

What’s the difference between an Access Card and Stadium Access Card?

How long will it take to get a decision on my finance application?

When shopping online, how will I know if an item is fulfilled by us or a third party?

Will Multi-Year Loyalty (MYL) be used for enrolment in the Auto Cup Scheme (ACS)?

I am disabled, can I enter the ballot for both myself and my personal assistant(s)?

Can I be confident that the quality of these third-party products matches what I expect from LFC?

Will I be able to access a visual preview of my personalised name and/or message before purchase?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

Are there any restrictions on who can participate?

I have completed Fan Update, do I need to do anything else?

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

What happens if I don't complete Fan Update?

I am locked out of My Account, how do I log in?

What characters can be inserted into personalised text fields?

Email Us form (with deflection step)

Why can't I login to the website?

If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?