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Season Ticket terms and conditions can be found here.
Knowledge base article
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General
All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.
Multi-Factor Authentication
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
Personalised Gifts and Souvenirs
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
Fan Update
No, tickets obtained via the ballot can only be purchased using credit or debit card.
All Red
If your code doesn’t arrive, click Didn’t receive code? Resend. If it still doesn’t arrive, please make sure you have a signal on the mobile phone you have registered. If you still don't receive your code, please contact Supporter Services .
Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. If so, items can be returned to us by following our standard returns process.
Use our LFC Store Locator to find the store closest to you.
Club Stores
Live tasks can be found in the Earn section of the OLSC group homepage.
Official Liverpool Supporters Club (OLSC) Members
For full information on how to get to Anfield, parking, public transport and other travel options please click here.
Transport & Parking
If you need to change or cancel your booking, please contact us. We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availa
The Anfield Abseil
If you wish to use the club name, crest, logo or any other Liverpool Football Club image on a commercial product, please forward your request to licensing@liverpoolfc.com. If you have a request to use the crest, logo or any other image or content on an individual basis then please email brand.protec
Fan Mail & Special Requests
For Premier League home, cup home (European, FA and League Cup) and Premier League away fixtures, the system will be phased in gradually: For season 2026/27, your Credit Balance will include credits from 2025/26 only. From 2027/28, it will include two seasons - 2025/26 and 2026/27. By 2028/29, it
Multi-Year Loyalty (MYL)
Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc
Stadium & Facilities
Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.
Ticket Exchange
If you have recently moved seats, it can take a manual refresh for your NFC pass to display your new seat details. Please follow the instructions below based on your device type. In some cases, passes update automatically. However, after a seat move or if your pass is showing an old game, we recom
NFC Tickets & Stadium Access
From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.
Friends & Family
We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view in HD you will need to have higher download speeds. As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view. If you are experiencin
All Red Video Support
We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has
