Official

Accepted

Unanswered

Advanced Filters

Search Results (369)

Relevance
Selected Relevance
If I am successful in the ballot for multiple fixtures, will I be allocated the same seats for each fixture?

As seats are allocated randomly, it’s unlikely you would be allocated the same seats for multiple fixtures.

Knowledge base article

What happens if my preferences are not available?

When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.

Knowledge base article

What is the difference between LFCTV and All Red Video?

LFCTV subscription is through Sky or Virgin and enables you to watch the LFCTV channel on your TV. ​ Read more information on subscribing to the LFCTV channel​. ​ All Red Video is an online subscription which is accessed via your PC or mobile device. ​ Read more information on subscribing to All Red

Knowledge base article

What Can I Do If I Can't Attend a Game?

Supporters can continue to utilise our Ticket Exchange, or if eligible our Ticket Forwarding service.

Knowledge base article

How do I update my mobile number?

You can update your mobile number in your My Account.

Knowledge base article

Why am I being asked to complete Multi-Factor Authentication?

All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

Knowledge base article

Can I pay for my Season Ticket using a credit/debit card, then pay the remaining balance via V12 Finance?

No, unfortunately this is not possible.

Knowledge base article

I've not received an invite to complete Fan Update, why?

Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please contact Supporter Services​.

Knowledge base article

Why do I need to re-download my pass?

All Red members (Full, Light and Junior) are required to re-download a new NFC pass for 2026/27 to enhance ticket security.

Knowledge base article

How do I listen to live audio commentary?

You'll need to register for a free All Red Essential account. If you already have an account, login to listen. ​

Knowledge base article

Will match credits earned for cup games during a season be used as eligibility criteria for later fixtures in the same competition during the same season?

Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. ​ These match credits will not count towards your Credit Balanc

Knowledge base article

What adult-to-junior supervision ratios apply at Anfield?

Children attending events at Anfield must be accompanied by an adult aged 18 or over, subject to the following supervision ratios: Men's fixtures Children aged 2 to 16: maximum of 3 juniors per adult. Women's fixtures Children aged 2 to 11: maximum of 3 juniors per adult. Children aged 12 to 16: max

Knowledge base article

When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout. ​ ​

Knowledge base article

How do I make a booking for the Anfield Abseil?

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. ​ Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

Knowledge base article

What should I wear, and can I wear fancy dress?

Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh

Knowledge base article

Why can’t I buy or register for tickets if I have match credits?

This may be because: You do not have an eligible All Red membership or Season Ticket. Your account is blocked. ​ You must hold a Full, Light or Junior All Red membership to be eligible to buy or register for tickets for Premier League home games. For some Premier League games, you also require a min

Knowledge base article

How do I get to St Helens Stadium?

The stadium can be reached by train, bus, car, or supporter coach services. Train: St Helens Central station is approximately a 15-minute walk from the stadium. Bus: Several local bus services stop directly outside the stadium on Peasley Cross Lane. Supporter Coaches: Expedia supporter coaches opera

Knowledge base article

Is St Helens Stadium cashless?

St Helens Stadium operates as a cashless venue, no cash payments are accepted.

Knowledge base article

What size bag can I bring into the stadium?

For safety and security purposes, ONLY the following bags are permitted entry into the stadium: ​ Small handheld bag which does not exceed A5 size (148.5 x 210 mm / 5.8 x 8.3 inches). LFC retail store clear carrier bag containing store purchases only. ​ Oversized bags larger than A5 will only be per

Knowledge base article

How long will it take to get a decision on my finance application?

You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

Knowledge base article

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.