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Knowledge base article
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Personalised Gifts and Souvenirs
You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.
Log in to My Account. Select My Friends & Family. Click the 3 dots next to the person you wish to remove. Select Remove and confirm by clicking Remove User.
Friends & Family
Yes, you are permitted to have up to 18 registered supporters on your Friends & Family List. You can edit your registered supporters until 1 September 2026, after which you are unable to remove from your list, and only those with less than 18 registered supporters will be able to add to their list
Ticket Forwarding
You can only forward your ticket to another wheelchair user supporter.
No, you will be unable to purchase another ticket any additional sales.
Ticket Forwarding will be enabled approximately two weeks prior to each fixture. It will remain open until kick-off on matchday.
It is only possible to forward tickets to supporters on your Friends & Family List.
If you’re having trouble logging in: Check you’re using the correct email address. Reset your password if needed. Contact Supporter Services.
LFC Website
Yes, your Personal Assistant will need their own Supporter ID number in order to be allocated a Season Ticket or Hat-trick package. Please use the Contact Us form and select Disability Tickets and Information to ensure their account is set up correctly.
Match Tickets
From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.
Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout.
No, this will bypass the verification process as you will have received this link directly from the OLSC.
Official Liverpool Supporters Club (OLSC) Members
To receive the discounts you are entitled to, you must show your NFC pass. All Season Ticket holders and All Red Full, Light and Junior members are entitled to these benefits, excluding the welcome gift. All Red Light members are only entitled to the retail discount. Read the full details of a
Membership Benefits
You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.
All current prize draws and events will be advertised within the Prize Draws section of your My Account. Every month new competitions will be announced so make sure you are regularly checking in.
Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
Renewals
When invited, disabled supporters will need to complete Fan Update for their All Red account. For more information on when and how you will be contacted, see our FAQ What is LFC Fan Update, why is the Club doing it, and who needs to complete it? Personal assistant accounts will not be required t
Fan Update
Check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, contact Supporter Services.
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp
