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If you have received an item that is faulty, damaged, or incorrect, contact Supporter Services with your name, order number and a photo to display the issue and we will advise on the quickest solution.
Knowledge base article
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Returns, Refunds and Exchanges
We ask that all customers arrive 15 minutes before their scheduled time slot. Please ensure that you keep to your allocated time, as this helps us keep tours running smoothly throughout the day.
Tour Information
For Premier League home, cup home (European, FA and League Cup) and Premier League away fixtures, the system will be phased in gradually: For season 2026/27, your Credit Balance will include credits from 2025/26 only. From 2027/28, it will include two seasons - 2025/26 and 2026/27. By 2028/29, it
Multi-Year Loyalty (MYL)
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.
Ticket Exchange
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
Personalised Gifts and Souvenirs
Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f
Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.
Match Tickets
You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).
Concerts
The Stadium Tours Reception is located in the Main Stand, opposite the club superstore. The closest bus stops and taxi/car drop-off points are along Walton Breck Road (A5089), which is on the same side of the stadium as the Main Stand and club superstore.
stadium tours address
stadium tours location
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
Fan Update
The LFC Official App is available on both Apple and Android devices from our website.
LFC Official App
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If
All Red Video Subscription Support
Our ticketing website is constantly targeted by Bots. To protect genuine fans who are trying to purchase tickets, we have introduced Bot protection. To avoid being blocked, please follow these steps when using an iOS device: Go to Settings. Select your name from the top. Go to iCloud. Go to Privat
Ticketing System Help
Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. If so, items can be returned to us by following our standard returns process.
Your receipt will include the store's contact number at the top.
Club Stores
You must provide one of the following forms of photo ID: Passport. Driving license. Identity card, including the Post Office PASS Card. Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an a
Yes. Whilst the LFC Stadium Tour is not designed with infants in mind, children aged 0-4 years old are free of charge. When booking your tickets, select ticket type ‘Infant (Ages 0-4)’ to book one of these places. Pushchairs and prams are permitted on an LFC Stadium Tour and can navigate the tour
Booking a Tour
You can login or logout at any time by clicking on the account icon on the top right corner of your TV. You can also login by clicking to play a video that requires a free All Red Essential membership (which you can identify by the label “Essential”) or a video that requires a paid All Red Full or
All Red Video - Connected TV Apps
The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .
Anfield Residents Liaison
