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I have bought Season 2026/27 membership and the address I’ve given for my pack delivery is incorrect, how do I update this?

Please contact Supporter Services as soon as possible and we can look into this for you. ​ The Address option within your A​ll R​​ed Account will not update the current season's pack address, this is for future seasons only.

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Ticket Forwarding FAQs

For a full list of all Ticket Forwarding FAQ's please click here.

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What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay and

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Bookings and gift vouchers

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. ​ Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

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What if I change my mind on the day?

Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. ​ Unfortunately, if you do change your mind on the day, we would not be able to iss

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What is the difference between an LFCTV and All Red Video subscription?

LFCTV subscription is through Sky or Virgin enables you to watch the LFCTV channel on your TV. For more information on subscribing to the LFCTV channel click here . ​ All Red Video is an online subscription which is accessed via your PC or mobile device. For more information on subscribing to All Re

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When is Ticket Forwarding available until for each game?

Ticket Forwarding will be enabled approximately two weeks prior to each fixture and will be advertised here. ​ Once the Ticket Forwarding service is available, it will remain open until kick-off on matchday.

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How can I download the fixture list?

Registered users can download the fixture calendar for the Men's, Women's, U18's and U21's teams once they are released for the forthcoming season.Please go to the Website and click on the yellow 'Add Fixtures to Calendar' button and you can select which fixture lists you want to download. If you ar

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Is storage available for mobility aids?

Yes, there is limited availability for mobility aid storage. ​ These cannot be booked in advance and are available on a first-come, first-serve basis. ​ Please visit the Ticket Office on the day of the concert to book your space.

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How do I view my purchase history?

Please login here, select 'Manage Ticketing Account', go to ‘Personal Details’ and click ‘History’.

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I don’t have any of the valid ID documents required, what do I do?

First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with

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Is smoking or vaping in the stadium permitted?

Smoking and vaping are NOT permitted within Anfield.

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Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ However, due to broadcasting rights, there are occasions when certain videos are not available in specific countries. You can find a list of ongoing restrictions below: ​ Women’s Super League (WSL) cont

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Why wasn't I contacted about the consolidation project in 2011?

Liverpool FC made every effort to contact all 70,000 fans at the registered address and publicised the project extensively on the LFC website. The project is now closed and further applications to join cannot be pursued due to the time elapsed.

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Can I change my postal address during the Fan Update validation?

Yes. After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, on the next screen you'll have the opportunity to update your address too. If you change your address, you'll need to upload either: A utility bill/bank statement from the last 3 months with your n

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How do I resell my ticket in the LFC Official App?

Open the Official LFC App, login, tap ‘Discover’ on the bottom right menu of the app, and then select ‘My Tickets.’ Please note - If you've not already done so, you will need to update the app before you are able to access the ticketing section. Click on the game you'd like to manage your ticket for

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How can I cancel or amend my booking?

If you need to change or cancel your booking, please contact us. ​ We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availa

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I registered/logged in and used my invitation to join link and didn’t get the pop-up?

Please go back to the message and re-enter the URL into your browser and it should appear. ​ If you are still having difficulties, please follow the other process on how to join the group.

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What is ticket forwarding?

Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps the club improve safety and fairness of ticket access by knowing who is in the stadium. ​ To ensure security and fairness, there are some rest

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Can I forward an adult ticket to a concession and vice versa?

Yes, you can forward a ticket to eligible supporters on your Friends & Family list, who have either an All Red Membership or General Admission pass for 2025/26, and do not have a ticket on their account for the fixture being forwarded. ​

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