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The Club's Equality and Diversity Manager is Rishi Jain (Director of Impact). If you have would like to share any experiences or have any feedback to help us improve our services, then he can be contacted by emailing our Supporter Services Team. To see more information on Equality, Diversity and Inc
Knowledge base article
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Complaints, Suggestions and Thank Yous
Personal assistant tickets are only available when bought through the club directly.
Concerts
You will need to provide the following information: Previous 3 years address history (with correct postcodes). Email address Mobile number. Employment details. Bank details. Photographic ID (this will only be required if your application is referred).
Finance
Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.
We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.
LFC Forums
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
Fan Update
You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.
You must be 18 years old or over.
Our forums closed in June 2025.
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If
All Red Video Subscription Support
Those supporters next on the waiting list will be contacted by Liverpool FC should an offer become available. Please ensure that your contact details are correct so you don't miss out on important updates and reminders. To check your position on the Season Ticket Waiting List, login to your My A
Season Ticket Waiting List
Go to the All Red Video homepage. Click Log In in the top right corner. Log in to your All Red account. To access All Red Video as part of your All Red membership, you must have completed Single Sign On (SSO).
All Red
Accessible seating is available across all available blocks in rows A-C, subject to availability. Wheelchair bays are available in 2 locations in the North Stand: Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to
Match Tickets
We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.
Personalised Gifts and Souvenirs
Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. If so, items can be returned to us by following our standard returns process.
There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). Should you require the use of the changing places facilities, please inform our Disability team at the time of booking. They will endeavour
Stadium and Facilities
There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en
Stadium & Facilities
We made every effort to contact all 70,000 fans at the registered address and publicised the project extensively on our website. The project is now closed and further applications to join cannot be pursued due to the time elapsed.
Live tasks can be found in the Earn section of the OLSC group homepage.
Official Liverpool Supporters Club (OLSC) Members
You can update your mobile number in your My Account.
Multi-Factor Authentication
