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I have an LFC Retail gift card, can I redeem this against personalised items?

Digital gift cards can be redeemed against our entire personalised product catalogue.

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Can my personalised third-party products be delivered to a Club Store or a click and collect point?

Orders for third-party personalised products cannot be delivered to one of our physical stores or sent to click and collect points.

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When will the Young Adult area ballot registration dates be announced?

Registration dates will be published approximately two weeks in advance of each Premier League home fixture.

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Can I modify or cancel a ballot entry once it has been submitted?

You can make the following changes before the closing date as advertised: ​ Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details ​ Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.

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What if there is a problem with the refund?

If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.

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Will the forums return in the future?

We are looking into potential new systems that can replace the current forums. We will ensure that your forum nickname is kept and retained in any future solution. We will also try to keep join date and post count but cannot guarantee at this stage whether this will be able to be used in a future so

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Can I enter the ballot for a Junior alone?

Juniors must be accompanied by an Adult, Over 65 or a Young Adult. ​ A minimum of 1, or a maximum of 2 juniors per adult is required. ​ Juniors who enter the ballot alone will be automatically unsuccessful in the ballot.

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Is there a limit on the number of supporters that I can be linked with for season 2026/27?

Yes, you are permitted to have up to 18 registered supporters on your Friends & Family List. ​ You can edit your registered supporters until 1 September 2026, after which you are unable to remove from your list, and only those with less than 18 registered supporters will be able to add to their list

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Are headsets provided for match commentary for visually impaired supporters?

Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.

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Can I get a refund for my additional costs (travel, accommodation, etc.)?

In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: ​General Admission ticket Condition

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If my booking is successful in a ballot, can I forward my ticket to a supporter on my Friends & Family List?

Tickets purchased during the local sales cannot be forwarded via Ticket Forwarding to a supporter on your Friends & Family List.

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Why aren't all Academy and women's matches shown live on LFCTV?

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a Premier League broadcast window (when there's another game in the league being televised). ​ We are restricted in the number of games we can show live during the season

under 18

under 23

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How do I request a refund or exchange?

All products must be returned to store with the itemised till receipt. This is done in person. The only exceptions to this rule are personalised products and memberships, which can't be returned. ​

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Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. ​ If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en

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I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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I’m a All Red with a Premier League Home Credit Balance of four or more, can I enter the ballot for all fixtures in one transaction?

You will be required to enter the ballot in 2 transactions: ​ Transaction 1 – standard ballot. Transaction 2 – 4+ ballot. ​

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When shopping online, how will I know if an item is fulfilled by us or a third party?

Items that are fulfilled by a third party will be indicated as third party products on the product page and at checkout. ​ ​

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Can I return personalised items?

Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. ​ If so, items can be returned to us by following our standard returns process.​

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Why Has the Ticket Distribution Service Been Removed?

In line with our Ticketing Principles, we want to ensure that supporters follow the same process when sharing general admission tickets. ​ Supporters will continue to have access to the club's Ticket Exchange and be able to use Ticket Forwarding.

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Where can I find the Auto Cup Scheme Terms & Conditions?

You can find the Auto Cup Scheme Terms & Conditions on our website.

autocup

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.