Official

Accepted

Unanswered

Advanced Filters

Search Results (368)

Relevance
Selected Relevance
What personalised products do you sell on the Online Store?

You can view the products that are personalisable on our website. Unlike personalised kits, all of these products are manufactured, fulfilled and delivered by a third-party supplier.

Knowledge base article

What should I do if my Credit Balance and/or match credits don’t look right?

Please use this email form and select Match Credits as your query which can be found under Ticketing and Men’s Football. ​ Ensure you provide as much information as possible when contacting us about your match credit query. ​ You must contact us by 1 August 2026 if you need to query a match credit f

Knowledge base article

I have made a mistake while purchasing my order, can I amend my order post-purchase?

You cannot amend orders post-purchase. Please take care when personalising products online to ensure all spellings etc. are correct.

Knowledge base article

Can my membership discount and promotional codes be used against personalised items?

Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.

Knowledge base article

Can personalised products be shipped worldwide?

Our personalised range ships worldwide. ​ Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

Knowledge base article

I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. ​ If you think we’ve got it wrong, contact Supporter Services.

Knowledge base article

Can ambulant disabled supporters forward their ticket in an accessible area to a supporter on their Friends & Family List?

Yes.

Knowledge base article

Is there a limit on how many times I can forward a ticket to supporters in my Friends & Family List?

You can forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family List, however each ticket can only be forwarded once per fixture.

Knowledge base article

Why am I limited to 18 supporters on my Friends & Family List?

To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.

Knowledge base article

Will I be able to access a visual preview of my personalised name and/or message before purchase?

You are unable to review visual personalisation previews before checkout. ​ We are working hard to improve the customer experience and hope to introduce this and other features in the future.

Knowledge base article

I'm having issues completing Fan Update, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.

Knowledge base article

Is there a limit to how many home Premier League or Cup match tickets I can forward in a season?

No, there is no limit however each seat can only be forwarded once per fixture. ​ If you are a Season Ticket holder you will still need to comply with the Every Seat Every Game policy.

Knowledge base article

Why can’t I buy or register for tickets if I have match credits?

This may be because: You do not have an eligible All Red membership or Season Ticket. Your account is blocked. ​ You must hold a Full, Light or Junior All Red membership to be eligible to buy or register for tickets for Premier League home games. For some Premier League games, you also require a min

Knowledge base article

If supporters with the maximum credit balance possible over a three-year period cannot be guaranteed the opportunity to purchase a ticket for an away fixture, will there be a ballot?

If the Club receives an exceptionally small allocation for an away fixture, it may not be possible to guarantee all supporters with the highest number of credits the opportunity to buy a ticket. ​ In this scenario, match credits from earlier seasons may also be included as criteria, using as many pr

Knowledge base article

Can supporters with wheelchair requirements forward their ticket to a supporter on their Friends & Family List?

You can only forward your ticket to another wheelchair user supporter.

Knowledge base article

Why is the club only using the last three seasons for Multi-Year Loyalty (MYL)?

A three-year period strikes a balance between: Being able to recognise long-term loyalty from supporters who have earned match credits over multiple seasons Reducing the difficulty for new or young supporters to earn match credits

Knowledge base article

What does 'Ineligible' mean on my ticket in the app?

In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. ​ For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.

Knowledge base article

Can I get a refund for my additional costs (travel, accommodation, etc.)?

In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: ​General Admission ticket Condition

Knowledge base article

I get an error when downloading a ticket forwarded to me using a Samsung, how can I solve this?

To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma

Knowledge base article

I’ve tried to forward a ticket to a supporter on my Friends & Family List, but the system won’t allow it. Why?

There are two reasons why you may be encountering an error: ​ The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.

Knowledge base article

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.