HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
There are no changes to how cup match credits are earned for season 2026/27. The club recognises there are challenges associated with cup match credits and will continue to work towards long-term solutions for cup match credits and ticket access in line with the findings from the ticketing review.
Knowledge base article
•
Premier League Home Credit Changes
No, tickets obtained via the ballot can only be purchased using credit or debit card.
All Red
You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.
Local General Sale
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
Personalised Gifts and Souvenirs
There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en
Stadium & Facilities
Registration dates will be published approximately two weeks in advance of each Premier League home fixture.
Young Adult Area
Our forums closed in June 2025.
LFC Forums
You can earn points by completing activities in the All Red Rewards area of the LFC Official App, such as predicting match scores, selecting your team in the Match Centre, completing polls or surveys, participating in matchday activities, watching selected videos, or redeeming valid voucher codes ob
All Red Rewards
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st
The Anfield Abseil
Log into your My Account. On the left-hand side, click Preferences. Click Manage to specify the content you wish to recieve and how you would like to hear from us.
Managing Your Details
No, this will bypass the verification process as you will have received this link directly from the OLSC.
Official Liverpool Supporters Club (OLSC) Members
No large bags, carry on or suitcases are permitted on the LFC Stadium Tour or in the LFC Museum. Small bags (A5 paper size or smaller), carrying hygiene products and/or medicines, or club shop bags carrying purchases from the retail store, are the only exception. All bags will be security checke
Facilities at Anfield
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
Match Tickets
Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues.
LFC Official App
If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. See the permitted aids we are able to store:
Stadium and Facilities
Ticket Forwarding is a secure way for supporters to send a ticket to a supporter on their Friends & Family List through our ticketing system, which helps the club improve safety and fairness of ticket access by knowing who is in the stadium. To ensure security and fairness, there are some restric
Ticket Forwarding
There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). Should you require the use of the changing places facilities, please inform our Disability team at the time of booking. They will endeavour
For someone to be able to add you to their Friends & Family List, they must know your supporter ID and postcode or surname. If someone has added you to their list without your consent, please contact Supporter Services.
Friends & Family
