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As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a Season Ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the Season Ticket Waiting List must belong to th
Knowledge base article
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Season Ticket Waiting List
These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y
Refunds
It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters who come to Anfield. Flag Policy Commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less than 1m long) will be allow
Stadium & Facilities
If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.
Ticket Exchange and Ticket Cash
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Edit group info” you will have the option to edit group name, description, location name, loc
Official Liverpool Supporters Clubs Committee (OLSC) Admins
You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.
Local General Sale
Live tasks can be found in the Earn section of the OLSC group homepage.
Official Liverpool Supporters Club (OLSC) Members
If you need to change or cancel your booking, please contact us. We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availa
The Anfield Abseil
When entering the All Red ticket ballot, you’ll have the option to confirm that, if your preferred seat location(s) are unavailable and your entry is successful, you’d like to be allocated alternative seats instead.
All Red
Yes, you can choose to enter the ballot alone or with up to 3 additional eligible supporters on your Friends & Family List for each game. The supporters do not have to be the same for each fixture you are registering for.
No, V12 Finance can only offer finance to UK residents.
Finance
Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. All Young Adult All Red members can apply for these fixtures on a ma
Young Adult Area
V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
Ticket Forwarding
Ballots will be run and payments taken Thursday 30 and Friday 31 July 2026 and we’ll notify supporters of the ballot outcome via email during this time. Emails will be sent to the lead booker (the person that made the ballot application) from tickets@fans.emails.liverpoolfc.com.
Match credits will not be awarded for hospitality tickets for Premier League home fixtures.
Premier League Home Credit Changes
Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced.
Match Tickets
When registering for the ticket ballot, supporters will be: Able to indicate their preferred seat location and ticket price. Required to provide a payment card. Supporters successful in the ballot will automatically be allocated a seat in line with their preferences. This means that supporters
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
Complaints, Suggestions and Thank Yous
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.
