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I am a disabled Season Ticket holder/member. Can I return my seats via the Ticket Exchange?

​Disabled Season Ticket holders and members are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500. If a disabled Season Ticket holder attends the match with a personal assist

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What do I do if my renewal payment failed for All Red Video?

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. ​ If

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Can I get a refund for my additional costs (travel, accommodation, etc.)?

In line with our terms and conditions of sale, we are not able to offer a refund of any travel, accommodation or other miscellaneous costs incurred as the result of your ticket being cancelled. Review our Conditions of Sale that apply when the ticket it purchased: ​General Admission ticket Condition

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I’ve tried to personalise an item but the website tells me I’m using a prohibited term, why is this?

Profanity filters are used across our personalised product catalogue. These filters work to prevent the most common offensive and prohibited terms reaching the checkout. ​ If you think we’ve got it wrong, contact Supporter Services.

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How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. ​ See the permitted aids we are able to store: ​

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What happens if I don't complete Fan Update?

If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw

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Can I modify or cancel a ballot entry once it has been submitted?

You can make the following changes before the closing date as advertised: ​ Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details ​ Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.

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What payment methods are accepted at Anfield?

Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc

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Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. ​ Wheelchair bays are available in 2 locations in the North Stand: ​​ Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

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Where is the Stadium Tours entrance?

The Stadium Tours Reception is located in the Main Stand, opposite the club superstore. ​ The closest bus stops and taxi/car drop-off points are along Walton Breck Road (A5089), which is on the same side of the stadium as the Main Stand and club superstore. ​

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How much will I receive if my seat is resold via the Ticket Exchange for a Premier League home game?

Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.

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Why am I being asked to complete Multi-Factor Authentication?

All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

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Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. ​ You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.

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Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

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How much are LFC Women's Match and Season Tickets?

Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced. ​

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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What if the payment card that I used has since changed?

If the card has changed but the bank account or credit card account remains the same, payment should automatically be made into the account without any intervention needed.

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What Is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. ​ We will occasionally send a 6-digit code to your registered mobile number, which you must enter before accessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts, which will allo

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How can I work at Liverpool Football Club?

When any job opportunities arise they are posted on our website. ​ To apply for any of the roles you will need to register on the relevant website and apply through the link on the role you are interested in. Any email/postal applications directly to the club cannot be processed. If you have any fur

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How do I download the LFC Official App?

The LFC Official App is available on both Apple and Android devices from our website. ​

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