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Wheelchair user supporters can only forward their ticket to another wheelchair user supporter. Ambulant disabled supporters with a ticket in an accessible area can forward their ticket to a supporter on their Friends & Family.
Knowledge base article
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Ticket Forwarding
When the Access Card team informs you of the symbols you are eligible for on your Access Card, the Club will translate that into your ticket eligibility. The below table is a guide to which tickets you will be eligible to purchase at a concessionary rate. Ticketing Category Symbols Wheelchair user
Registering your Access Requirements
If the card has changed but the bank account or credit card account remains the same, payment should automatically be made into the account without any intervention needed.
Refunds
You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold.
Ticket Exchange
If you are having issues completing the Fan Update process, or have any queries, please contact Supporter Services.
Fan Update
You can read the full policy on our website.
Season Ticket Change of Ownership
Your Credit Balance is made up of match credits earned in previous seasons and determines your eligibility to buy or register for General Admission tickets for men’s games. Match credits will only count towards your eligibility if you: Hold a current Season Ticket or an All Red Full, Light or Juni
Match Credits
All Access Cards and Digital Access Passes are valid for 3 and need to be renewed directly with Nimbus. Nimbus will notify you when your Access Card is due to expire. The Club updates records seasonally, so your Access Card needs to be valid for the following season to be eligible for ticket purch
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp
A step-by-step guide can be found on the Ticket Exchange page. Tickets can only be exchanged for Premier League home games.
Please use this email form and select Match Credits as your query which can be found under Ticketing and Men’s Football. Ensure you provide as much information as possible when contacting us about your match credit query. You must contact us by 1 August 2026 if you need to query a match credit f
Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.
Local General Sale
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
There are accessible toilets located in all stands. Two of the toilets have changing places facilities; these are located in the Kop and Main Stand (Level 2). Should you require the use of the changing places facilities, please inform our Disability team at the time of booking. They will endeavour
Stadium and Facilities
If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.
Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef
The Anfield Abseil
All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. These selections ar
All Red
Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2026/27 Season? Yes, full eligibility criteria will be announced ahead of the auto cup scheme enrolment. Where can I find details about joining the Auto Cup Schemes, including eligibility criteria? You can read more det
Season Tickets
Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. If so, items can be returned to us by following our standard returns process.
Personalised Gifts and Souvenirs
Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. During your stadium tour visit, you can use: Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay
Tour Information
