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I have registered my access requirements with the Club, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team. You need to have registered your access requirements with the club to be eligible to buy tic

Knowledge base article

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Access to Tickets

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How much is an All Red Video subscription?

You can find the price of an All Red Video membership on the All Red Video website and mobile Apple & Android apps. ​ You may also consider becoming an All Red Full member, which gives you seasonal benefits including access to All Red Video, ticket sales and much more. ​ You can also register for a

Knowledge base article

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All Red Video Subscription Support

Membership Query(Copy)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

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How can I update card payment details for my All Red Video Subscription?

If you subscribed to All Red Video, you can update your payment card details for your subscription online as follows: ​Log in to your A​ll R​​ed Account.​ Click Manage All Red Membership (on left side column) Select Change Payment. Confirm your address details are correct, you can also change your p

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All Red Video Subscription Support

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If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

Knowledge base article

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Ticket Forwarding

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What do I do if my renewal payment failed for All Red Video?

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. ​ If

Knowledge base article

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All Red Video Subscription Support

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Is parking available at St Helens Stadium?

Yes. A limited number of free parking spaces are available on a first-come, first-served basis. Additional parking options are available nearby, including at Tesco Extra (subject to availability and advance booking). Visit our Getting to St Helens Stadium page for more information.

Knowledge base article

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Transport & Parking

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How long will it take to get a decision on my finance application?

You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

Knowledge base article

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Finance

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase. ​ Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.

Knowledge base article

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Match Day

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How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Manage members” you are able to search for members by name, remove them from the group, but a

Knowledge base article

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

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Why has the Ticket Forwarding policy changed?

The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.

Knowledge base article

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Ticket Forwarding

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I am an All Red member, how do I access All Red Video?

Go to the All ​​Red Video homepage. Click Log In in the top right corner. Log in to your A​ll R​​ed account.​​​ ​To access All Red Video as part of your All Red membership, you must have completed Single Sign On (SSO).

Knowledge base article

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All Red

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Will match credits earned for cup games during a season be used as eligibility criteria for later fixtures in the same competition during the same season?

Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. ​ These match credits will not count towards your Credit Balanc

Knowledge base article

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Multi-Year Loyalty (MYL)

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What is the difference between LFCTV and All Red Video?

LFCTV subscription is through Sky or Virgin and enables you to watch the LFCTV channel on your TV. ​ Read more information on subscribing to the LFCTV channel​. ​ All Red Video is an online subscription which is accessed via your PC or mobile device. ​ Read more information on subscribing to All Red

Knowledge base article

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All Red Video Subscription Support

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What payment methods are accepted at Anfield?

Anfield operates as a fully cashless stadium to help reduce queues, speed up service, and provide a more secure and efficient experience for all visitors. ​ During your stadium tour visit, you can use: ​ Contactless debit and credit cards Chip & PIN Mobile and wearable payments, including Apple Pay

Knowledge base article

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Tour Information

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I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. ​ The team will review your upload attemp

Knowledge base article

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Fan Update

Copy of Email Us form

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

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Why are tours not available for the dates I am looking for?

Stadium Tours are made available to book on our website approximately 6 - 8 weeks in advance, upon fixture confirmation. ​ If there are no tours showing as available for the dates you require, please keep checking the website here . ​ Some dates may be unavailable due to potential matches, or for ev

Knowledge base article

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Booking a Tour

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How are match credits earned for Premier League home fixtures?

A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. ​ Visit the Ticketing Policy Hub for more information. ​ *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E

Knowledge base article

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Premier League Home Credit Changes

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How do I find and join my OLSC on ALL RED Rewards?

Once logged in, tap on the Supporters Club icon. If it does not already appear, search for your OLSC. The name will be OLSC and then the location of your Club. Once found tap on the OLSC. Tap on Request to Join Group. Your request will then be waiting to be verified by the admins of your OLSC. Once

Knowledge base article

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Official Liverpool Supporters Club (OLSC) Members

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