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We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc
Knowledge base article
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Complaints, Suggestions and Thank Yous
Smoking and vaping are NOT permitted within Anfield or St Helens Stadium.
Stadium & Facilities
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.
Official Liverpool Supporters Clubs Committee (OLSC) Admins
Yes. If renewing more than one Season Ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement. The person applying for the finance (you) is responsible for the monthly repayments for all tickets in that bundle.
Finance
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
Returns for orders placed with Klarna* are handled the same way as orders paid upfront. Read our FAQ on how to return an item for refund or exchange for more details, If you are due a refund following your return, and you have already made some or all the payments to Klarna, they will refund your mo
Changing or Placing an Order
You can find the Auto Cup Scheme Terms & Conditions on our website.
autocup
Auto Cup Scheme (ACS)
Existing registered supporters will be contacted directly with information about any transition arrangements and deadlines. No supporter will lose access without being informed of the steps required. Nimbus will inform you when your card is about to expire. The Club will update seasonally so you
Registering your Access Requirements
A digital version of the matchday programme is available to purchase. Should this format not be a suitable alternative, you can contact Supporter Services or our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries.
Match Day
Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef
The Anfield Abseil
You'll need to register for a free All Red Essential account. If you already have an account, login to listen.
All Red Video Support
If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed
Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.
Renewals
Registration dates will be published approximately two weeks in advance of each Premier League home fixture.
Young Adult Area
No, unfortunately this is not possible.
When you attend a match, you can show your Access Card or Liverpool FC Digital Access Pass, to a member of staff, who will be happy to provide any assistance you require. Please note that when purchasing tickets, it is essential that you select tickets that meet your requirements and are in line wit
To help combat ticket misuse, one of the key areas identified from supporter feedback from the recent ticketing surveys and in line with the club's ticketing principles.
Friends & Family
You can enter a ballot for up to a maximum of four eligible supporters within each booking.
Local General Sale
You can read more details on the scheme and eligibility criteria. When you renew your season ticket online, the system will show you the schemes you are eligible to enrol into during the Season Ticket renewal period.
ST Auto Cup Scheme
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
Personalised Gifts and Souvenirs
