LFC Help Centre

The Premier League restrictions around broadcast times mean that we are not able to provide live coverage of U18 and U21 games in a Premier League broadcast window (when there's another game in the league being televised). We are restricted in the number of games we can show live during the season

under 18

under 23

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All Red Video Support

How do I sign up for the free trial of All Red Video?

Go to the All Red membership comparisons. Click Join now. Click Add to basket. Click Proceed to checkout. Log in to your My Account or register. Follow the prompts to enter your payment details. This is required for future monthly payments.

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All Red

I struggle with queues, are there specific accessible entrances?

Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.

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Concerts

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Supporter Services team. After you contact us, you might be invited to complete a short survey. Genuine requests for feedback on your experience will come from the following sourc

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Complaints, Suggestions and Thank Yous

Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.

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Club & Corporate Information

How do I request a refund or exchange?

All products must be returned to store with the itemised till receipt. This is done in person. The only exceptions to this rule are personalised products and memberships, which can't be returned.

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Club Stores

What happens if I don't complete Fan Update?

If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw

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Fan Update

Will I be charged a fee if I renew using the finance option?

The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment. View the full details and a representative example.

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Finance

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?

No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp

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Fan Update

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Why aren't all Academy and women's matches shown live on LFCTV?

How do I sign up for the free trial of All Red Video?

I struggle with queues, are there specific accessible entrances?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

Hillsborough Inquest and Trials

How do I request a refund or exchange?

What happens if I don't complete Fan Update?

Will I be charged a fee if I renew using the finance option?

I'm having difficulty uploading my Photo ID to the system. Can I bring it in to the Ticket Office at Anfield?