HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
Knowledge base article
•
Match Tickets
If you’re unable to download or access the LFC Official App on your device, you can still do the following in your My Account: View a summary of your Credit Balance. Check our FAQ if something doesn't look right with your match credits or if you require any more detail, contact Supporter Services.
LFC Official App
Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2026/27 Season? Yes, full eligibility criteria will be announced ahead of the auto cup scheme enrolment. Where can I find details about joining the Auto Cup Schemes, including eligibility criteria? You can read more det
Season Tickets
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .
Anfield Residents Liaison
It varies depending on the competition. For Premier League home fixtures, both the supporter who forwards a ticket and the receiving supporter will not earn a match credit. However, for European away, Cup home and any tickets bought through the Auto Cup Scheme (ACS), only the supporter who forward
Ticket Forwarding
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
Our forums closed in June 2025.
LFC Forums
Visit the ballots page. Click Edit. Click the three dots next to the relevant fixture and then click Edit again. You’ll be able to amend your preferred areas, the price you’re happy to pay as well as the number of tickets and the people you are applying with. Once you’ve saved your application, clic
All Red
No, this will bypass the verification process as you will have received this link directly from the OLSC.
Official Liverpool Supporters Club (OLSC) Members
Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. These match credits will not count towards your Credit Balanc
Multi-Year Loyalty (MYL)
To update your payment details, go to the respective store to manage your subscription and payment details. We cannot manage this for you as we do not have access to this information.
All Red Video Subscription Support
Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced.
Log in to Fan Update and check the key details we hold for you. Read our FAQ if you did not complete Single Sign On (SSO) by the deadline. Your registered personal details will then be displayed. If the details displayed do not match your photo ID, please click NOT CORRECT and complete our Details
Fan Update
Log in to My Account. Select My Friends & Family. Click the 3 dots next to the person you wish to remove. Select Remove and confirm by clicking Remove User.
Friends & Family
Please use this email form and select Match Credits as your query which can be found under Ticketing and Men’s Football. Ensure you provide as much information as possible when contacting us about your match credit query. You must contact us by 1 August 2026 if you need to query a match credit f
Match Credits
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered Friends & Family using
Ticket Exchange and Ticket Cash
You'll need to register for a free All Red Essential account. If you already have an account, login to listen.
All Red Video Support
No, V12 Finance can only offer finance to UK residents.
Finance
There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en
Stadium & Facilities
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
Complaints, Suggestions and Thank Yous
