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If the club does not compete in any European competition for a season or more, how will that impact multi-year loyalty (MYL) and my credit balance?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.

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Multi-Year Loyalty (MYL)

What happens if I am successful in the ballot, but my payment fails?

If payment is attempted but declined by your bank, the system will automatically move on to the next ballot entry and we will be unable to allocate tickets to you and those you entered the ballot with. In this instance, you will see a cancelled reservation in the Reservations section of My Account.

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Local General Sale

Why am I being asked to complete Multi-Factor Authentication?

All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

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Multi-Factor Authentication

How do I request permission to film at Liverpool Football Club sites?

If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed

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Club & Corporate Information

Season Ticket Finance FAQs

How do I apply for finance to pay for my Season Ticket? Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes. What information d

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Season Ticket Renewals

Why has someone disappeared from my Friends & Family List?

This could be due to: They have chosen to remove you from their Friends & Family List. Following the changes to Friends & Family for season 2025/26, some supporters had more than 18 accounts on their Friends & Family List and did not reduce this number before the deadline of 1 September 2025. As a

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Friends & Family

What should I wear, and can I wear fancy dress?

Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh

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The Anfield Abseil

Will I be able to use the Ticket Exchange this season if I am unable to attend some games?

Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.

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Ticket Exchange and Ticket Cash

Why wasn't I contacted about the consolidation project in 2011?

Liverpool FC made every effort to contact all 70,000 fans at the registered address and publicised the project extensively on the LFC website. The project is now closed and further applications to join cannot be pursued due to the time elapsed.

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Season Ticket Waiting List

How do I make a booking for the Anfield Abseil?

Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef

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The Anfield Abseil

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User Guide

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How will I access the stadium if I do not have a compatible smartphone?

Anfield uses NFC (Near Field Communication) technology for stadium entry and all tickets are digital, in the form of an NFC pass. Supporters require a digital NFC pass to access Anfield. If you need support, contact Supporter Services.

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NFC Tickets & Stadium Access

Can I update my Friends & Family List during season 2026/27?

Yes, you can edit your registered Friends & Family List until September 1 2026, after which you'll only be able to add to your list if you've not reached the 18 supporter threshold.

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Friends & Family

Do Liverpool Football Club send Birthday/Wedding cards to fans?

Unfortunately, we are unable to have cards signed by the players for special occasions, as priority is given to charitable causes.

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Fan Mail & Special Requests

How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but a

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

Can personalised products be shipped worldwide?

Our personalised range ships worldwide. Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

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