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We made every effort to contact all 70,000 fans at the registered address and publicised the project extensively on our website. The project is now closed and further applications to join cannot be pursued due to the time elapsed.
Knowledge base article
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Season Ticket Waiting List
In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.
Match Credits
If you are successful in the ballot you will be allocated a seat based on your preferences. If you register for the ballot along with other supporters in the same transaction, you will be allocated seats together if your ballot entry is successful. If you registered with other supporters, you can
All Red
No, please follow the process in the system and try to upload your photo ID, you have three attempts to successfully upload your ID. If after three attempts you are unsuccessful, you'll be temporarily blocked, and you'll be prompted to fill out a short form. The team will review your upload attemp
Fan Update
Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.
Personalised Gifts and Souvenirs
You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.
Eligible tour vouchers can be used to purchase your LFC Stadium Tour. You will need your voucher number, as well as pin number and product code, depending on the type of voucher and the issuer. Please bring a physical/online copy of the original voucher with you to validate your ticket at check
Tour Information
Yes. If renewing more than one Season Ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement. The person applying for the finance (you) is responsible for the monthly repayments for all tickets in that bundle.
Finance
The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act
Manage Ticketing Account
Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.
Match Tickets
You will be required to enter the ballot in 2 transactions: Transaction 1 – standard ballot. Transaction 2 – 4+ ballot.
You can find the price of an All Red Video membership on the All Red Video website and mobile Apple & Android apps. You may also consider becoming an All Red Full member, which gives you seasonal benefits including access to All Red Video, ticket sales and much more. You can also register for a
All Red Video Subscription Support
If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.
Ticket Exchange and Ticket Cash
Log in to My Account. Select My Friends & Family. Click the 3 dots next to the person you wish to remove. Select Remove and confirm by clicking Remove User.
Friends & Family
There are two reasons why you may be encountering an error: The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.
Ticket Forwarding
These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y
Refunds
All Red Rewards is free to join and open to all supporters worldwide, with no age restrictions. Register or sign in to your My Account on our website or the LFC Official App. You can access the All Red Rewards via the app navigation and start completing tasks to earn points towards benefits and rewa
All Red Rewards
No, an All Red membership is not required to buy a concert ticket at Anfield.
Concerts
You must be 18 years old or over.
You can enter a ballot for up to a maximum of four eligible supporters within each booking.
Local General Sale
