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Can personalised products be shipped worldwide?

Our personalised range ships worldwide. ​ Read our FAQ on ‎What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.

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Personalised Gifts and Souvenirs

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How can I cancel or amend my booking?

If you need to change or cancel your booking, please contact us. ​ We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availa

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The Anfield Abseil

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What should I wear, and can I wear fancy dress?

Minimum clothing standards For your safety, you need to follow these guidelines to complete the abseil: Your shoulders, midriff and upper legs should be covered No loose clothing please e.g. long skirts or flowing cardigans Wear closed toe shoes, trainers or boots that will not fall off. Open toe sh

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The Anfield Abseil

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

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Official Liverpool Supporters Club (OLSC) Members

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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How can I purchase tickets in the dedicated Young Adult area for Premier League home fixtures if I’m not eligible for the 13+ All Red ticket sale?

Unlike the All Red ticket ballots in July and November where some Premier League home fixtures are only available to supporters with four or more credits from the previous season, the Young Adult ballot has no credit requirement. ​ All Young Adult All Red members can apply for these fixtures on a ma

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Young Adult Area

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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

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Official Liverpool Supporters Club (OLSC) Members

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Student Information

We receive an extremely high number of requests from students looking for specific information about the Club for research purposes. Unfortunately, due to the volume, we are unable to respond to every request with individual answers providing the level of detail required. Liverpool Football Club has

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Fan Mail & Special Requests

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If the club is in the Europa League or Conference League for one season, how will Multi-Year Loyalty (MYL) work for European eligibility?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance, which is three full seasons once the transition to MYL is complete. ​ For

Knowledge base article

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Multi-Year Loyalty (MYL)

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Can I transfer my season ticket waiting list position to another supporter?

Waiting list positions are non-transferable. If you no longer wish to be on the waiting list, read our FAQ.

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Season Ticket Waiting List

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How can I be removed from the Waiting List?

To be removed from the list, please contact Supporter Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.

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Season Ticket Waiting List

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Why do you need photo ID?

Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. ​ Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.

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Fan Update

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If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

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All Red

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Is payment taken when registering for the All Red ticket ballot?

No, you will not be charged at point of registration but if your ballot application is successful, you will automatically be charged for your ticket(s) taking into account your preferences where relevant. ​ If you are successful for one or more fixtures, payment will be taken for those fixtures in a

Knowledge base article

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All Red

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I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

It is only possible to forward tickets to supporters on your Friends & Family List.

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Ticket Forwarding

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How do I sign up for the free trial of All Red Video?

Go to the All R​​ed membership comparisons.​​ Click Join now.​​ ​Click Add to basket. Click Proceed to checkout. Log in to your My Account or register. Follow the prompts to enter your payment details. This is required for future monthly payments.

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All Red

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How long will my personalised item(s) take to arrive?

As standard, dispatch and delivery lead times are slightly longer on personalised products. Additional time is required to process personalisation requests, particularly during busy trading periods. Standard lead time for our personalised product catalogue is up to 10 business days. ​ Third party fu

Knowledge base article

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Personalised Gifts and Souvenirs

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If the club does not compete in any European competition for a season or more, how will that impact multi-year loyalty (MYL) and my credit balance?

Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.

Knowledge base article

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Multi-Year Loyalty (MYL)

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I am based overseas, will my pass posted to me?

The Access Card can be sent directly to overseas applicants. Delivery options, timescales and any applicable postage charges are managed by Nimbus and will depend on your country of residence. Please note you only need your Access Card ID number to register your card with the Club. This can be done

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Registering your Access Requirements

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I have registered my access requirements with the Club, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team. You need to have registered your access requirements with the club to be eligible to buy tic

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Access to Tickets

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