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Knowledge base article
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Club & Corporate Information
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
Personalised Gifts and Souvenirs
For Adidas kits, we get stock deliveries throughout the year. You can be among the first to know about re-stocks by following LFCRetail on X. We'll also put updates on the Online Store. We often re-stock our own collections, so the best thing to do is check the Online Store regularly to see if the
Products and Stock
If the refund payment fails or is rejected, the bank or your credit card provider will inform us. We kindly request that you do not contact us in this instance, as we will be in touch with you directly to arrange the refund.
Refunds
You'll need to register for a free All Red Essential account. If you already have an account, login to listen.
All Red Video Support
Tickets can be bought from our ticketing website.
Match Tickets
In line with our Ticketing Principles, we want to ensure that supporters follow the same process when sharing general admission tickets. Supporters will continue to have access to the club's Ticket Exchange and be able to use Ticket Forwarding.
Ticket Forwarding
Please go back to the message and re-enter the URL into your browser and it should appear. If you are still having difficulties, please follow the other process on how to join the group.
Official Liverpool Supporters Club (OLSC) Members
In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.
Match Credits
(All Red updates phase 2 with email validation)
User Guide
Accessibility
Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.
If you already have an Access Card, you will not need to renew or apply again, unless your card has expired. To register your access requirements with the Club, you need to link your access requirements with the Club. Please provide your Access Card number alongside the email address & Supporter I
Registering your Access Requirements
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
The dedicated Young Adult area will be available to select during the 13+ All Red ticket sale. They will not be available for any other All Red ticket ballot. However, a further 200 tickets will be available for sale within the dedicated Young Adult area on a match-by-match basis. These tickets wi
Young Adult Area
When you attend a match, you can show your Access Card or Liverpool FC Digital Access Pass, to a member of staff, who will be happy to provide any assistance you require. Please note that when purchasing tickets, it is essential that you select tickets that meet your requirements and are in line wit
Match Day
No, eligibility for tickets for a potential FA Cup Semi-Final or a Cup Final (European, FA or League Cup) will not be affected by the introduction of MYL. Match credits earned for cup home and away fixtures during the current season only will be used to determine eligibility for tickets for the po
Multi-Year Loyalty (MYL)
If the Club receives an exceptionally small allocation for an away fixture, it may not be possible to guarantee all supporters with the highest number of credits the opportunity to buy a ticket. In this scenario, match credits from earlier seasons may also be included as criteria, using as many pr
Existing registered supporters will be contacted directly with information about any transition arrangements and deadlines. No supporter will lose access without being informed of the steps required. Nimbus will inform you when your card is about to expire. The Club will update seasonally so you
Disabled supporters and non-disabled supporters cannot enter the ballot within the same booking.
Local General Sale
The entire All Red Video catalogue can be accessed via the connected TV apps. The same account used to access content on the All Red Video website and mobile Apple & Android apps can be used on the TV apps. This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 day
All Red Video - Connected TV Apps
