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If you have forgotten your password for the website section you are trying to access, please click on the 'forgotten password' link within the login box. You will then be sent an email detailing how to reset your password. To login to the website or online store, you'll need to use the email addre
Knowledge base article
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Yes, we have accessible seating in multiple locations around the stadium.
Concerts
For a full breakdown of ticket prices for disabled supporters, please click here.
Ticket Sales
Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.
If you need to update your contact preferences, you can do so within your 'My All Red Account' profile.
Managing Your Details
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
Stadium and Facilities
All Red will have an allocation of spaces for the Matchday Mascot experiences throughout season 2025/26. The mascot allocation is based on age, All Red Juniors and Junior Men's Season Ticket Holders aged 6-11 years will be automatically entered into the draw for these spaces. These selections ar
All Red
As part of the Fan Update process, which was designed to give us more accurate and up-to-date information on who is using a season ticket to access Anfield, only one season ticket can now be registered per supporter. As a result, details on all applications for the season ticket waiting list must be
Season Ticket Waiting List
If you have one of the following All Red membership types, you can benefit from discounts on our Stadium Tour and Museum: Full Junior Men’s, women’s or hospitality season ticket holders Where do I find my discount codes? Your discount codes are available within the ‘benefits’ section of your ‘
Membership Benefits
Due to the broadcasting rights for Carabao Cup matches, we are unable to broadcast any highlights of the match to international (Non-UK) supporters until midnight on the day after the match. i.e. Midnight on Wednesday for a Tuesday match.
ALL RED Video Support
How do I download the Official All Red Video App? It’s really easy to download the Official All Red Video App from your smartphone or tablet device. If you’re using an iPhone, iPad or Apple device just head to the App Store. If you’re on an Android device, simply go to the Play Store. How do I upd
If you are 16 years or under by 1st August 2025, your Season Ticket will be priced at the junior rate. If you are 17 - 21 years of age by 1st August 2025, your Season Ticket will be priced at the young adult rate. If you are 22 - 64 years of age by 1st August 2025, your Season Ticket will be priced
Season Ticket Renewals
Registered users can download the fixture calendar for the Men's, Women's, U18's and U21's teams once they are released for the forthcoming season.Please go to the Website, click on 'Fixtures and Teams' and click on 'Fixtures' for the team you require. Click on the yellow 'Add Fixtures to Calendar'
You are very welcome to bring your own food & drink, but you will not be allowed to consume this on tour or in the museum. There are public spaces around the stadium for you to enjoy a picnic, but we kindly ask you to take all your waste home with you for responsible disposal.
Facilities at Anfield
When you return your seat, you can choose one of 2 options. Choose to have the funds transferred to your bank accountChoose to have the funds stored within the 'Ticket Cash' option in My Account. Ticket Cash can be used against future online ticket purchases. Funds will be transferred to your chosen
Ticket Exchange & Ticket Cash
What is Ticket Cash and how do I get it? Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wal
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
Stadium Tours are made available to book on our website approximately 6 - 8 weeks in advance, upon fixture confirmation. If there are no tours showing as available for the dates you require, please keep checking the website here . Some dates may be unavailable due to potential matches, or for ev
Booking a Tour
Yes, disabled concert goers can book with non-disabled supporters in the same transaction, however this is subject to availability. If you wish to book seats next to each other within this transaction, please note this is also subject to availability and cannot be guaranteed.
Unfortunately, personal assistant tickets are only available when bought through the club directly.