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LFC Women play their home matches at St Helens Stadium, home to St Helens RFC. The stadium will open 1.5 hours prior to kick-off. Food concessions will be open inside the stadium where fans can buy the usual range of hot and cold food. Match programmes and limited LFCW Merchandise are
Knowledge base article
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Match Day
Please note that LFC Retail cannot guarantee what specific packaging your LFC order will arrive in. Therefore your parcel may arrive in red, branded LFC packaging.
Delivery
If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS9
Manage Ticketing Account
Fan Update is the club's identification scheme. It was launched in 2019 as part of our ongoing commitment to make Anfield Stadium more secure for fans by knowing who is in the stadium, and with the aim of making the process of buying tickets as fair as possible. The scheme ensures that all supporter
Fan Update
You can only use the site to validate your Fan Update details once. If you need to modify your validation please Contact Supporter Services and a member of our team will be able to help.
Storage pods can be accessed from 2 hours before kick-off and will close 1 hour after the final whistle.
Stadium and Facilities
What do I have to do to earn or win? You must complete a range of easy tasks in order to earn points. When you have enough points you will be able to redeem them for your chosen rewards. You can view the current set of tasks, benefits and rewards within the ALL RED Rewards area of the Official LFC A
ALL RED Rewards
If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact Supporter Services.
Multi-Factor Authentication
Season Ticket terms and conditions can be found here.
Season Ticket Renewals
In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. The form to request for a ticket to be returned to the sender will be available via their Ticketing Account. They can click here to
Ticket Forwarding
You can use Ticket Exchange to list your tickets for Premier League Home fixtures.
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below: To avoid this message and download your pass, follow these steps. Changing your default browser ma
As part of the Fan Update process, which was introduced to ensure we hold accurate, up‑to‑date information about who is using a season ticket to access Anfield, each application must be registered to one supporter. Therefore, all details submitted for the season ticket waiting list must belong to th
Season Ticket Waiting List
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
Tour Information
You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.
Local General Sale
Open the LFC Official App and log in. Click Discover on the bottom right menu of the app. Select My Tickets. Check that your app is up to date if you experience any issues. Click on the fixture you'd like to manage your ticket for and select Forward to post your ticket on the Ticket Exchange. Select
LFC Official App
Login to your account to update your contact details.
Yes.
There are two lettering styles available for 2025/26 season LFC shirts: • Premier League Printing - This lettering style is worn by the first team squad in all Premier League matches. • LFC Printing - This style is worn by the first team in all cup competitions, including European Cup competitions
Products and Stock
What personalised products do you sell on the Online Store? We have launched a personalised product catalogue, consisting of souvenirs and accessories. All products can be personalised online with names and messages. The full range can be viewed here. Unlike personalised LFC kits, all of these pro
Personalised Gifts and Souvenirs