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In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.
Knowledge base article
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Match Credits
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.
Official Liverpool Supporters Clubs Committee (OLSC) Admins
Once logged in, tap on the Supporters Club icon. If it does not already appear, search for your OLSC. The name will be OLSC and then the location of your Club. Once found tap on the OLSC. Tap on Request to Join Group. Your request will then be waiting to be verified by the admins of your OLSC. Once
Official Liverpool Supporters Club (OLSC) Members
Digital gift cards can be redeemed against our entire personalised product catalogue.
Personalised Gifts and Souvenirs
All children under the age of 16 must be always accompanied by an adult aged 18 or over when attending a match. Supporters aged 16 or over may attend on their own.
Stadium & Facilities
For full information on how to get to Anfield, parking, public transport and other travel options please click here.
Transport & Parking
Match credits will not be awarded for hospitality tickets for Premier League home fixtures.
Premier League Home Credit Changes
No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.
Match Tickets
In addition to the All Red Video website and mobile Apple & Android apps, All Red Video is also available on Amazon Fire TV, Android TV and Roku, allowing you to watch on-demand and live content, including the 24/7 LFCTV channel, directly on your TV. Several Smart TV models have Amazon Fire TV, An
All Red Video - Connected TV Apps
Eligible tour vouchers can be used to purchase your LFC Stadium Tour. You will need your voucher number, as well as pin number and product code, depending on the type of voucher and the issuer. Please bring a physical/online copy of the original voucher with you to validate your ticket at check
Tour Information
If you subscribed to All Red Video, you can update your payment card details for your subscription online as follows: Log in to your All Red Account. Click Manage All Red Membership (on left side column) Select Change Payment. Confirm your address details are correct, you can also change your p
unsubscribe
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All Red Video Subscription Support
Do I need to book in advance? To avoid disappointment, we highly recommend you pre-book your abseil at our website. Tickets can be purchased online up to the time of the abseil, so if you decide you’d like to abseil on the day, we recommend checking online to book any available places that are lef
The Anfield Abseil
Visually Impaired supporters are able to order a headset with full commentary in advance of the game. Please advise if you require a headset at the time of purchasing your match ticket. All of our home match commentary is conducted in house.
Match Day
To be removed from the list, please contact Supporter Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.
Season Ticket Waiting List
It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. After reviewing your application, we will email you to confirm your validation, or follow up with any questions.
Fan Update
Your Credit Balance is made up of match credits earned in previous seasons and determines your eligibility to buy or register for General Admission tickets for men’s games. Match credits will only count towards your eligibility if you: Hold a current Season Ticket or an All Red Full, Light or Juni
Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.
Concerts
To reset your password, please follow the below steps: Log into your My Account. Click Forgotten password? under the password box. You'll then receive an email with password reset steps. So that you are able to receive the password reset link, please add tickets@fans.emails.Liverpoolfc.com
Managing Your Details
Start the process to transfer the ownership of your Season Ticket. Please ensure you review the policy requirements before submitting a request.
Season Ticket Change of Ownership
Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set to any of the 13 languages below: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai. We also offer the tou
