HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
If you are having an issue resetting your password, please click here and try again. This should allow you to reset your password. Following this, please login here If you are still experiencing an issue, please reply with a screen shot showing your error message and confirm which browser you are u
Knowledge base article
•
ALL RED Rewards
For information about the Hillsborough disaster, please visit our website. For any Club statements or news about Hillsborough, please refer to our news page.
Club & Corporate Information
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only. There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.
Ticket Exchange & Ticket Cash
If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed
If you live in the UK, you can purchase All Red Full and Light memberships through both the LFC online store and LFC official retails stores.
Purchase and Renewal
In order to listen to free live audio match commentary, supporters will need to register for a free All Red Essentials account on the www.liverpoolfc.com website. To register for free please click here and enter your details.If you are already registered then go to the https://video.liverpoolfc.com/
ALL RED Video Support
Yes, All Red members with less that 13 Premier League home match credits from the 2024/25 season needed to register for the All Red ticket 2025/26 sales.
Members Sale
There is limited parking available for concerts at Anfield. To request a space, please contact the Disability team approximately 8 week before the concert date. Please note, spaces are not guaranteed and where demand exceeds availaility, a ballot will take place.
Concerts
Unfortunately, we do not have specific accessible entrances however, we will try our best to assist where possible.
All Red Videocontent can be accessed via the connected TV apps. The same account used to access registered or subscriber content on the All Red Video website and mobile apps can be used on the TV apps. This includes a live stream of ALL RED Video, the club's official TV channel, 24 hours a day, 7 da
All Red Video - Connected TV Apps
If your code doesn’t arrive, click the ‘Didn’t receive code? Resend.’ link. If it still doesn’t arrive, please make sure you have a signal on the mobile phone you have registered. If you still don't receive your code, please contact our Supporter Services Team .
Multi-Factor Authentication
To access All Red Video as part of your All Red Full membership, you must have completed Single Sign On (SSO)*. For further assistance with completing the Single Sign on process, please see our Single Sign On FAQs . You can access All Red Video here ALL RED Video - Home Click “Log In” in the top rig
Membership Benefits
An Admin can invite Members to join, earn points as the group, accept Members into the group and promote others to also be Admins. Please be certain that this user can be trusted and that their details are correct before giving them admin privileges. 1. Log in to ALL RED Rewards and go onto your
ALL RED Rewards for OLSC Committee Members
If you need to update your contact preferences, you can do so within your 'My All Red Account' profile.
Managing Your Details
Due to the new mandate where credits require a "credit authorisation" the credited funds are "held" in a pending state until the credit is processed. The refund amount is not removed from your account, but is waiting to be added instead. Since this mandate is fairly new, some of the mapping is confu
You can find the price of a All Red Videosubscription by clicking here or via the All Red Video mobile apps. You can also register for All Red Essentials for access to the free content and live match audio commentary.
ALL RED Video Subscription Support
First check to see if you can apply for the Post Office PASS Card, as this is an affordable and quick alternative way to prove your age. Both adults and children can apply for one. If you are still having trouble getting ID, please Contact Us and a member of our Fan Update team will provide you with
Fan Update
Video Streaming Problem or Video Not Playing If you are having problems with video streaming or videos not playing then please try the below. All Red Video content is now delivered using HTML5, Flash is no longer used as a delivery method. Please check you have a modern up to date browser such as Ch
Login here, go to ‘Personal Details’ and click ‘Change Password’. If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons: Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within t
Ticketing System Help
Supporters wishing to nominate someone else to use their European away ticket will now need to ensure these supporters are on their Friends & Family list Ticket Forwarding will be available on a trial basis for European away fixtures Full details of the new trial will be shared via email ahead o
Ticket Distribution
