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Are personalised items available to purchase in-store?

The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. ​ Our personalised product catalogue is not available in physical stores.

Knowledge base article

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Personalised Gifts and Souvenirs

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How will the transition to Multi-Year Loyalty (MYL) work?

For Premier League home, cup home (European, FA and League Cup) and Premier League away fixtures, the system will be phased in gradually: ​ For season 2026/27, your Credit Balance will include credits from 2025/26 only. From 2027/28, it will include two seasons - 2025/26 and 2026/27. By 2028/29, it

Knowledge base article

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Multi-Year Loyalty (MYL)

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What time should I arrive?

Participants should arrive 10-15 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expe

Knowledge base article

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The Anfield Abseil

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If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you: ​ Return your ticket to the Club using the Ticket Exchange​. Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. ​ Please read the full details on our Season Ticket usage policy Every Seat, Every Game.

Knowledge base article

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Usage Policy

Membership Query(Copy)

Raise a Membership Query with the Membership Floorwalker team

User Guide

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Accessibility

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Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

Knowledge base article

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LFC Forums

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I am an All Red member, how do I access All Red Video?

Go to the All ​​Red Video homepage. Click Log In in the top right corner. Log in to your A​ll R​​ed account.​​​ ​To access All Red Video as part of your All Red membership, you must have completed Single Sign On (SSO).

Knowledge base article

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All Red

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Does Multi-Year Loyalty (MYL) impact eligibility for cup finals and semi-finals?

No, eligibility for tickets for a potential FA Cup Semi-Final or a Cup Final (European, FA or League Cup) will not be affected by the introduction of MYL. ​ Match credits earned for cup home and away fixtures during the current season only will be used to determine eligibility for tickets for the po

Knowledge base article

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Multi-Year Loyalty (MYL)

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How much are LFC Women's Match and Season Tickets?

Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced. ​

Knowledge base article

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Match Tickets

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Are Season Tickets priced based on age?

The pricing is based on age as of 1 August 2026. The structure is as follows: ​ Aged 16 and under: Junior rate Aged 17–24: Young Adult rate Aged 25–64: Adult rate Aged 65 or over: Over 65 rate ​ If you currently hold Adult/Junior Season Tickets in the family section and the junior will be 17 by 1st

Knowledge base article

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General

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I registered/logged in and used my invitation to join link and didn’t get the pop-up?

Please go back to the message and re-enter the URL into your browser and it should appear. ​ If you are still having difficulties, please follow the other process on how to join the group.

Knowledge base article

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Official Liverpool Supporters Club (OLSC) Members

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Can I purchase additional LFC Women's Season Tickets or Hat-trick packages?

Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. ​ You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.

Knowledge base article

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Match Tickets

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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

Knowledge base article

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Official Liverpool Supporters Club (OLSC) Members

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What content is available on the All Red Video connected TV apps?

The entire All Red Video catalogue can be accessed via the connected TV apps. The same account used to access content on the All Red Video website and mobile Apple & Android apps can be used on the TV apps. ​ This includes a live stream of LFCTV, the club's official TV channel, 24 hours a day, 7 day

Knowledge base article

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All Red Video - Connected TV Apps

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What does 'Ineligible' mean on my ticket in the app?

In the app, ‘Ineligible’ is displayed against tickets that do not carry a credit. ​ For example, you do not earn a match credit if you purchased a Season Ticket for a fixture via the Ticket Exchange.

Knowledge base article

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Match Credits

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How and when can I renew my Season Ticket?

Click here for full details on renewing Season Tickets.

Knowledge base article

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Renewals

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What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. ​ We are working hard to improve the customer experience for all and welcome any feedback here.

Knowledge base article

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Personalised Gifts and Souvenirs

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How do I listen to live audio commentary?

You'll need to register for a free All Red Essential account. If you already have an account, login to listen. ​

Knowledge base article

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All Red Video Support

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What are the different ways in which I can earn for my OLSC on All Red?

Live tasks can be found in the Earn section of the OLSC group homepage.

Knowledge base article

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Official Liverpool Supporters Club (OLSC) Members

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What do I do if my renewal payment failed for All Red Video?

If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. ​ If

Knowledge base article

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All Red Video Subscription Support

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