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How is the Waiting List organised?

The list is ordered chronologically and those who have been on the list the longest will be offered a Season Ticket first.

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How can I be removed from the Waiting List?

To be removed from the list please contact Ticketing Services and provide your name, address, Supporter ID and date of birth. Please note that the £5 administration fee paid cannot be refunded.

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I don't agree with my position on the Waiting List - can I do anything about it?

The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.

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How do I remove a supporter from my Friends & Family List?

​​Log in to My Account.​​ ​Select My Friends & Family. Click the 3 dots next to the person you wish to remove. Select Remove. Select Remove User.

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Can I remove supporters from my Friends & Family List after 1 September 2026?

From 1 September 2026, the option to remove supporters from your Friends & Family List will be suspended for the remainder of the season.

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What is the difference between Premier League printing and LFC printing?

There are two lettering styles available for 2025/26 season LFC shirts: ​ • Premier League Printing - This lettering style is worn by the first team squad in all Premier League matches. • LFC Printing - This style is worn by the first team in all cup competitions, including European Cup competitions

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Will I have to queue on the site to enter the ballot?

You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.

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I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

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I am a disabled supporter, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team.

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How do I buy a ticket that has been returned to the Ticket Exchange?

Supporters can buy any tickets that have been returned by other supporters through the Ticket Exchange. Tickets are available on a first-come, first-served basis. ​ To check availability, check the table at the bottom of the Ticket Exchange page. Any fixtures currently open for tickets to be returne

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Why aren’t all of my past purchases showing within My account?

The Club have retained all the relevant sales history from the previous ticketing system, all purchases dating back to the 2015/16 season will be displayed in your account. In the highly unlikely event that we need games from an earlier season as part of a sales process, we will make those games act

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Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. ​ If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en

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I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins. If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.

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I am a Member/Season Ticket Holder and I’m not receiving the email notifications about new issues of the eMagazine. How can I receive them to my inbox?

The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer ​ Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d

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If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

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How do I submit Fundraising or Charity Requests

Liverpool Football Club focuses its support on the club's own charity, the Liverpool FC Foundation, which helps 20,000 young people every year, many of who are based in Merseyside. In addition our Foundation also works alongside three local charities to help support and deliver shared ambitions. The

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Ways to redeem Points in ALL RED Rewards

How do I redeem the benefits and rewards I've earned? ​ Once you have completed some tasks, you may have earned enough points to redeem some benefits & rewards. The benefits & rewards will be listed within the ALL RED Rewards area of the Official LFC website. You use your accumulated points to redee

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How do I download a PDF ticket for selected away fixtures?

There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. ​ We use Microsoft Sharepoint to share these tickets with you. ​ ​If you open your ticket link from a phone with OneDrive installed, your phone might open OneDrive

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In Store Order FAQs

How do I request a refund or exchange? ​ All products must be returned to store with the itemised till receipt. This can be done in person or by post. The only exceptions to this rule are personalised products and memberships, which can't be returned. ​ How do I contact the Store I purchased from? ​

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What time do the mobility aid storage pods open and close?

Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.

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