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Personalised items can only be returned if they are faulty, arrive damaged or do not reflect what was purchased at checkout. If so, items can be returned to us by following our standard returns process.
Knowledge base article
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Personalised Gifts and Souvenirs
Our personalised range ships worldwide. Read our FAQ on What VAT, customs and import charges are added for orders for delivery outside the UK? for more information.
Please use this email form and select Match Credits as your query which can be found under Ticketing and Men’s Football. Ensure you provide as much information as possible when contacting us about your match credit query. You must contact us by 1 August 2026 if you need to query a match credit f
Match Credits
Yes, we have accessible seating in multiple locations around the stadium.
Concerts
If you need to change your address, then you will need to do this with us and Computershare. To contact Computershare, write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor Services The Pavilions Bridgewater Road Bristol BS99 6ZZ To change
Manage Ticketing Account
Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.
Official Liverpool Supporters Club (OLSC) Members
You can make the following changes before the closing date as advertised: Modify or cancel a ballot Remove or add a supporter Amend the registered payment card details Only the supporter who submitted the ballot entry, i.e. the lead booker, will be able to modify or cancel the ballot entry.
Local General Sale
If your NFC pass is on an Android/Google device and you change your phone to another Android/Google device, your pass will appear on your new smartphone when you log in with the same Google account. If you have upgraded to a new iPhone and your NFC pass doesn’t appear in your Apple Wallet on your
NFC Tickets
These are the general guidelines that apply to refunds: General Admission/Members'/Individual Match Day/Hospitality tickets We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y
Refunds
Yes, you can forward a ticket to eligible supporters on your Friends & Family List, who have either an All Red membership or General Admission NFC pass, and do not have a ticket on their account for the fixture being forwarded.
Ticket Forwarding
Match credits will not be awarded for hospitality tickets for Premier League home fixtures.
Premier League Home Credit Changes
Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2026/27 Season? Yes, full eligibility criteria will be announced ahead of the auto cup scheme enrolment. Where can I find details about joining the Auto Cup Schemes, including eligibility criteria? You can read more det
Season Ticket Renewals
Eligible tour vouchers can be used to purchase your LFC Stadium Tour. You will need your voucher number, as well as pin number and product code, depending on the type of voucher and the issuer. Please bring a physical/online copy of the original voucher with you to validate your ticket at check
Tour Information
Tickets purchased in the Young Adult area can be posted on the Ticket Exchange and the original ticket holder will receive a refund if the ticket sells to another supporter. Only other Young Adult All Red members will be able to purchase these tickets via the Ticket Exchange. Tickets purchased in
Young Adult Area
All Red members aged 17 to 24.
You can amend your Supporters Club attached to your All Red membership account by following these steps: Log into your My Account. At the bottom via a drop down, Supporters Club is amendable. Click Update to save your changes.
Managing Your Details
Juniors must be accompanied by an Adult, Over 65 or a Young Adult. A minimum of 1, or a maximum of 2 juniors per adult is required. Juniors who enter the ballot alone will be automatically unsuccessful in the ballot.
All Red
Click here for full details on renewing Season Tickets.
You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.
Should you have any concerns or want to provide any feedback please email us via residents@liverpoolfc.com. For more information on matchdays and fixtures please visit our Local Residents page. .
Anfield Residents Liaison
