HELP CENTRE HOME
LIVERPOOLFC.COM
Standard Chartered
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Please use this email form and select Match Credits as your query which can be found under Ticketing and Men’s Football. Ensure you provide as much information as possible when contacting us about your match credit query. You must contact us by 1 August 2026 if you need to query a match credit f
Knowledge base article
•
Match Credits
All current prize draws and events will be advertised within the Prize Draws section of your My Account. Every month new competitions will be announced so make sure you are regularly checking in.
Membership Benefits
Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.
Official Liverpool Supporters Club (OLSC) Members
You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. This way, if you are successful, you will only be allocated seats in your preferred area.
All Red
Tickets purchased during the local sales cannot be forwarded via Ticket Forwarding to a supporter on your Friends & Family List.
Local General Sale
Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.
Stadium and Facilities
Storage pods are located by the Main Stand, Kop and Kenny Dalglish Stand. If your request to store a mobility aid is successful, you will be assigned a location close to your designated turnstile.
You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.
Fan Update
Tickets purchased in the Young Adult area can be posted on the Ticket Exchange and the original ticket holder will receive a refund if the ticket sells to another supporter. Only other Young Adult All Red members will be able to purchase these tickets via the Ticket Exchange. Tickets purchased in
Young Adult Area
The personalised product catalogue is exclusive to our Online Store and the Official Liverpool FC Store App. Our personalised product catalogue is not available in physical stores.
Personalised Gifts and Souvenirs
Yes, LFCW Season Ticket and Hat-trick package holders can purchase additional season tickets(s) or Hat-trick package(s) on our website. You will need a supporter ID number for each supporter you are buying a Season Ticket or Hat-trick package for.
Match Tickets
Please contact Supporter Services as soon as possible and we can look into this for you. The Address option within your All Red Account will not update the current season's pack address, this is for future seasons only.
Managing Your Details
Unfortunately, we are unable to have cards signed by the players for special occasions, as priority is given to charitable causes.
Fan Mail & Special Requests
Yes, we have accessible seating in multiple locations around the stadium.
Concerts
Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe
The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d
All Red Rewards
Disabled Season Ticket holders and members are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500. If a disabled Season Ticket holder attends the match with a personal assist
Access to Tickets
If you are a professional media organisation and wish to film at Anfield or any other LFC site, please click here to access the filming permission form and submit your request. Please ensure you provide all of the required information and accompanying documents, as your request will not be processed
Club & Corporate Information
It's important to follow the rules of the governing bodies of football and ensure that safety remains the number one priority for all supporters who come to Anfield. Flag Policy Commercially produced flags under 2m x 1m with a small pole (less than 7mm diameter and less than 1m long) will be allow
Stadium & Facilities
You are unable to review visual personalisation previews before checkout. We are working hard to improve the customer experience and hope to introduce this and other features in the future.
