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No large bags, carry on or suitcases are permitted on the LFC Stadium Tour or in the LFC Museum. Small bags (A5 paper size or smaller), carrying hygiene products and/or medicines, or club shop bags carrying purchases from the retail store, are the only exception. All bags will be security checke
Knowledge base article
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Facilities at Anfield
Yes.
Ticket Forwarding
Yes, we offer the following souvenirs for purchase either online when booking your tour, or on the day of your experience: Souvenir photographs with the replica trophies: Champions £30 - 4 x Photos in booklets + keyring & magnet pack + all digital downloads + FREE press room digital photo Anfiel
Tour Information
We have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information. Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents listed below.
Access to Tickets
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Manage members” you are able to search for members by name, remove them from the group, but a
All Red Rewards for OLSC Committee Members
What is ALL RED Rewards? ALL RED Rewards is where fans registered via the official LFC website or Official LFC App can find exclusive benefits just for being a fan. You can also earn extra benefits and rewards by regularly using the various features of the Official LFC App and website. Why have yo
All Red Rewards
How do I request a refund or exchange? All products must be returned to store with the itemised till receipt. This can be done in person or by post. The only exceptions to this rule are personalised products and memberships, which can't be returned. How do I contact the Store I purchased from?
Club Stores
You can enter a ballot for up to a maximum of four eligible supporters within each booking.
Local General Sale
There are nursing facilities available in the Lower Main Stand, subject to availability. If you require access, please approach a steward who will be able to assist you. Please note You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en
Stadium & Facilities
You must provide one of the following forms of photo ID: Passport. Driving license. Identity card, including the Post Office PASS Card. Your ID must be valid (not expired) and will be subject to validation checks. If you don't have a passport or driving licence, the Post Office PASS Card is an a
Fan Update
Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. Unfortunately, if you do change your mind on the day, we would not be able to iss
The Anfield Abseil
It’s really easy to download the Official All Red Video App from your smartphone or tablet device. If you’re using an iPhone, iPad or Apple device, use the App Store. If you’re on an Android device, go to the Play Store.
All Red Video App
In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. The form to request a ticket to be returned to the sender is available in your My Account. Requests will be reviewed within 24 wor
Log in to My Account. Select My Friends & Family. Click the 3 dots next to the person you wish to remove. Select Remove. Select Remove User.
Friends & Family
If you subscribed via the Official All Red Video App, go to the respective store to manage your subscription and payment details. We cannot manage this for you as we do not have access to this information.
Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f
Multi-Year Loyalty (MYL)
A step-by-step guide can be found on the Ticket Exchange page. Tickets can only be exchanged for Premier League home games.
Ticket Exchange and Ticket Cash
Match credits will not be awarded for hospitality tickets for Premier League home fixtures.
Premier League Home Credit Changes
You can only forward your ticket to another wheelchair user supporter.
If you need to change or cancel your booking, please contact us. We can accept cancellations providing a minimum of 24 hours’ notice is given. Please note: For late arrivals, we would try our best to accommodate if there are any spaces available on a later abseil. This is however subject to availa
