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Can I be confident that the quality of these third-party products matches what I expect from LFC?

We carefully select third-party suppliers to ensure the same high quality you expect from all our products. If you're unhappy with the quality of what you have received, contact Supporter Services.

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Personalised Gifts and Souvenirs

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

No, you will be unable to purchase another ticket any additional sales.

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Ticket Forwarding

Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

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The Anfield Abseil

I have completed Fan Update, do I need to do anything else?

Once you've submitted your details successfully, you'll see a page confirming that your Fan Update submission has been submitted and is pending validation. We will review your submission and send you an email either with additionals questions or confirming that you have completed the process succe

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Fan Update

What happens if I don't complete Fan Update?

If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw

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Fan Update

What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.

Knowledge base article

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Personalised Gifts and Souvenirs

Email Us form (with deflection step)

(All Red updates phase 2 with email validation)

User Guide

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Accessibility

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

It is only possible to forward tickets to supporters on your Friends & Family List.

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Ticket Forwarding

Send Change of Ownership request form

Process definition for Launch linked GW

User Guide

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Accessibility

How do I use my Access Card or Digital Access Pass at Anfield?

When you attend a match, you can show your Access Card or Liverpool FC Digital Access Pass, to a member of staff, who will be happy to provide any assistance you require. Please note that when purchasing tickets, it is essential that you select tickets that meet your requirements and are in line wit

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Match Day

How much are LFC Women's Match and Season Tickets?

Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced.

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Match Tickets

I have released my seat for a game I now want to attend, what do I do?

If the seat hasn't been sold yet, you cancel your request in the Ticket Resale section in My Account: If your ticket has been sold on the Ticket Exchange, the seat cannot be retrieved.

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Ticket Exchange

I have registered my access requirements with the Club, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team. You need to have registered your access requirements with the club to be eligible to buy tic

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Access to Tickets

I don't agree with my position on the Waiting List - can I do anything about it?

The positions on the list have been checked and audited at each stage of the consolidation process. Due to the time that has elapsed since the launch of the official waiting list project we are unable to pursue any further queries about list positions.

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Season Ticket Waiting List

I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

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Fan Update

Can I transfer my season ticket waiting list position to another supporter?

Waiting list positions are non-transferable. If you no longer wish to be on the waiting list, read our FAQ.

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Season Ticket Waiting List

Why am I being asked to complete Multi-Factor Authentication?

All supporters who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

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Multi-Factor Authentication

What do I do if my finance application is declined?

V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option.

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Finance

What if the payment card that I used has since changed?

If the card has changed but the bank account or credit card account remains the same, payment should automatically be made into the account without any intervention needed.

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Refunds

How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Add group locations” you will have the option to set a location name, address and an image.

Knowledge base article

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Official Liverpool Supporters Clubs Committee (OLSC) Admins

HELP CENTRE

Search Results (399)

Can I be confident that the quality of these third-party products matches what I expect from LFC?

If I forward my ticket, am I eligible to purchase another ticket in additional sales?

Are there any restrictions on who can participate?

I have completed Fan Update, do I need to do anything else?

What happens if I don't complete Fan Update?

What characters can be inserted into personalised text fields?

Email Us form (with deflection step)

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

Send Change of Ownership request form

How do I use my Access Card or Digital Access Pass at Anfield?

How much are LFC Women's Match and Season Tickets?

I have released my seat for a game I now want to attend, what do I do?

I have registered my access requirements with the Club, can I purchase hospitality tickets?

I don't agree with my position on the Waiting List - can I do anything about it?

I have already completed Fan Update, but I need to make a change. Can I use the site again?

Can I transfer my season ticket waiting list position to another supporter?

Why am I being asked to complete Multi-Factor Authentication?

What do I do if my finance application is declined?

What if the payment card that I used has since changed?

How do I add or manage the group’s locations?