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How do I place an order using Klarna?

To place an order using Klarna: ​ Add products to your cart and select Klarna at checkout. Enter your details and you’ll know instantly if you’re approved. Klarna will send you an email confirmation and reminders when it’s time to pay. You can manage your orders and payments in the Klarna app. ​ ​Vi

Knowledge base article

I have purchased more than one ticket in my transaction, can I forward a ticket assigned to a supporter on my Friends & Family List to someone else on their behalf?

It is only possible to forward tickets to supporters on your Friends & Family List.

Knowledge base article

What happens if I am successful in the ballot, but my payment fails?

If payment is attempted but declined by your bank, the system will automatically move on to the next ballot entry and we will be unable to allocate tickets to you and those you entered the ballot with. In this instance, you will see a cancelled reservation in the Reservations section of My Account.

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Why do you need photo ID?

Photo ID will help us to prove that the person who completes Fan Update is the named ticket account holder. ​ Once the process is completed, we will delete your ID and photograph in compliance with GDPR data protection regulations.

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Can a member of my Friends and Family renew my Season Ticket for me using V12 Finance?

Yes. If renewing more than one Season Ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement. The person applying for the finance (you) is responsible for the monthly repayments for all tickets in that bundle.

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Will I have to queue on the site to enter the ballot?

You may have to queue at times. Please note that there is no advantage to entering a ballot as soon as the ballot entry period opens. Provided you enter before the period closes, you will be entered and all ballot entries will be randomised before the ballot takes place.

Knowledge base article

Will I need a new Stadium Access Card for season 2026/27?

All Red members and Season Ticket holders with a stadium access card will not need new cards for season 2026/27. Their existing card will remain active provided they have renewed by 14 Aug 2026.

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The item I want is out of stock - is it coming back?

For Adidas kits, we get stock deliveries throughout the year. You can be among the first to know about re-stocks by following LFCRetail on X. We'll also put updates on the Online Store. ​ We often re-stock our own collections, so the best thing to do is check the Online Store regularly to see if the

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What is the difference between Premier League printing and our printing?

The Premier League lettering style is worn by the first team squad in all Premier League matches and the LFC font uses a set combination of upper and lower case letters. Our style is worn by the first team in all cup competitions, including European Cup competitions.

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Season Ticket Auto Cup Scheme FAQs

Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2026/27 Season? ​ Yes, full eligibility criteria will be announced ahead of the auto cup scheme enrolment. Where can I find details about joining the Auto Cup Schemes, including eligibility criteria? ​ You can read more det

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Where can I buy a programme on a match day?

All food and beverage units within the stadium stock and sell the match day programmes. ​ Outside of the stadium, programmes are available at the below outlets: ​ Kop Pod located across from the ticket office Small pod on side of retail store ​ Anfield Road Container under LFCTV pod Retail pod next

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How do I download a PDF ticket for selected away fixtures?

There are some away fixtures where NFC ticketing is not available, so we will send you a link by email to download a PDF ticket instead. ​ We use Microsoft Sharepoint to share these tickets with you. ​ ​If you open your ticket link from a phone with OneDrive installed, your phone might open OneDrive

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How do I return my seat via the Ticket Exchange?

A step-by-step guide can be found on the Ticket Exchange page. ​ Tickets can only be exchanged for Premier League home games.

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What items are prohibited inside the stadium?

Prohibited items include: ​ Bags larger than A5 Alcohol Drones Fireworks, flares and smoke canisters Air horns and loud hailers Weapons and laser devices Selfie sticks Unauthorised flags and banners Large cameras and video-recording equipment Laptops and tablets Baby buggies and prams ​ You can read

Knowledge base article

Where can I find the official Season Ticket Ownership Transfer Policy?

You can read the full policy on our website.

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Why is a video not available in my country?

Most of the content in the All Red Video platform is available worldwide, without restrictions. ​ Due to broadcasting rights, there are occasions when certain videos are not available in specific countries. ​ You can find a list of ongoing restrictions below: ​ 2026 Pre-season fixtures against Sunde

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Is parking available at St Helens Stadium?

Yes. A limited number of free parking spaces are available on a first-come, first-served basis. Additional parking options are available nearby, including at Tesco Extra (subject to availability and advance booking). Visit our Getting to St Helens Stadium page for more information.

Knowledge base article

Can ashes be scattered at Anfield?

We are sorry but the Club does not facilitate the scattering of ashes in or around Anfield Stadium. ​ A specially designed garden area is now situated in the Main Stand's public realm area on 97 Avenue. This quiet, intimate garden provides fans with a peaceful area to sit and reflect at the home of

Knowledge base article

I have accessibility requirements, can I buy a Season Ticket?

There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. ​ Any further announcements will be made on our website.

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I am a Season Ticket holder/member with accessibility requirements. Can I return my seats via the Ticket Exchange?

Season Ticket holders and members with accessibility requirements are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500, option 1. If a Season Ticket holder with accessibilit

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