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How do I get the eMagazine and what does it cost?

How do I get the eMagazine? Just go to emag.liverpoolfc.com to access the magazine. All you will need is a free ALL RED account, and a device with an internet connection and web browser, such as a smartphone, tablet or computer. This is a free account and is open to all fans, regardless of whether y

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Where can we eat during our visit?

The Kop Bar ​ Fans can make the most of The Kop Bar throughout the week, from burgers to salads and a special kids menu for young Reds. The Kop Bar is open 7 days a week from 09:00AM - 4:30PM (excluding match days) Can we bring our own food? ​ You are very welcome to bring your own food & drink, but

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How do I return my seat via the Ticket Exchange?

A step-by-step guide can be found on the Ticket Exchange page. ​ Tickets can only be exchanged for Premier League home games.

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How long does the experience last?

We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.

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I have already completed Fan Update, but I need to make a change. Can I use the site again?

You can only use the site to validate your details once. If you need to modify your validation please contact Supporter Services.

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How can I make sure I am allocated seats in the dedicated Family Area if I am successful?

You must ensure that just that the specific area(s) you require are selected from within the area selection list. You must then ensure Allocate me seats in any area is switched off, the toggle should be grey. ​ This way, if you are successful, you will only be allocated seats in your preferred area.

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How do I log a complaint regarding an act of discrimination against myself or other people?

Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.

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Can I change my postal address during the Fan Update validation?

After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, you'll have the opportunity to update your address on the next screen. ​ If you change your address, you'll need to upload either: A utility bill/bank statement from the last 3 months with your new addr

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Will I receive a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity?

These are the general guidelines that apply to refunds: ​ General Admission/Members'/Individual Match Day/Hospitality tickets ​ We will issue a refund to your original method of payment for the face value price you paid us for the ticket. You should receive your refund within 10 days of us telling y

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Video streaming problems

We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To view in HD you will need to have higher download speeds. ​ As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to view. If you are experiencing

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How do I get a discount in LFC Retail stores and the Museum & Tour centre?

To receive the discounts you are entitled to, you must show your NFC pass. ​ All Season Ticket holders and Red Full, Light and Junior members are entitled to these benefits, excluding the welcome gift. ​ Read the full details of all Season Ticket and membership benefits.

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If I am successful in the ballot, can I use Ticket Cash to pay for my tickets?

No, tickets obtained via the ballot can only be purchased using credit or debit card.

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How can I buy LFC Women's tickets?

Tickets can be bought from our ticketing website.

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I've not received an invite to complete Fan Update, why?

Supporters are contacted via email when they are required to complete Fan Update. If you have not received an invite to complete the process and believe you should have, please contact Supporter Services​.

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When should I arrive for my stadium tour?

We ask that all customers arrive 15 minutes before their scheduled time slot. ​ Please ensure that you keep to your allocated time, as this helps us keep tours running smoothly throughout the day.

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Where can I find the Anfield Abseil Terms & Conditions?

The terms and conditions for the Anfield Abseil can be viewed on our website or by clicking here. ​ Below is a brief summary of the key points of our Terms & Conditions. Due to the operational needs of Liverpool FC in undertaking its business as a football club, LFC may be required at short notice (

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How do I sign up for the free trial of All Red Video?

Go to the All R​​ed membership comparisons.​​ Click Join now.​​ ​Click Add to basket. Click Proceed to checkout. Log in to your My Account or register. Follow the prompts to enter your payment details. This is required for future monthly payments.

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Where are the disabled supporters tickets located within the stadium?

Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two PA's to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. Accessible areas are mainly

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I’m a All Red member with 4+ matches, can I enter the ballot for all fixtures in one transaction?

You will be required to enter the ballot in 2 transactions: ​ Transaction 1 – standard ballot. Transaction 2 – 4+ ballot. ​

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I’m an All Red member with 13 or more Premier League home match credits from season 2024/25, do I have to register for the All Red ticket sale?

No, you did not have to register. All Red members eligible for the 13+ sales will be sent a link on Friday 7 November. Disabled supporters will be sent a link on Thursday 6 November to access the disabled sale.

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