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Does Multi-Year Loyalty (MYL) impact eligibility for cup finals and semi-finals?

No, eligibility for tickets for a potential FA Cup Semi-Final or a Cup Final (European, FA or League Cup) will not be affected by the introduction of MYL. ​ Match credits earned for cup home and away fixtures during the current season only will be used to determine eligibility for tickets for the po

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How do I contact the store I purchased from?

Your receipt will include the store's contact number at the top. ​

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Do I need to wait to be verified if I have received an invitational link?

No, this will bypass the verification process as you will have received this link directly from the OLSC.

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Am I able to transfer my seat to someone else if I cannot make it to a game?

Ticket Forwarding can be used for this scenario. ​ Read our Friends & Family FAQs for more information on how your Friends & Family List works.

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Hillsborough Inquest and Trials

For information about the Hillsborough disaster, please visit our website. ​ For any Club statements or news about Hillsborough, please refer to our news page.

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Are there any restrictions on who can participate?

To complete the Anfield Abseil, participants must be over 10 years old. Participants under 18 will require parental consent completed via an online waiver and adult supervision at a maximum ratio of 1:2. There is no upper age limit as long as you are fit and healthy. There is a weight limit of 21 st

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Is there anywhere to leave luggage or bags?

No large bags, carry on or suitcases are permitted on the LFC Stadium Tour or in the LFC Museum. ​ Small bags (A5 paper size or smaller), carrying hygiene products and/or medicines, or club shop bags carrying purchases from the retail store, are the only exception. ​ All bags will be security checke

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Are nursing rooms available at Anfield?

There are nursing facilities available in the Lower Main Stand, subject to availability. ​ If you require access, please approach a steward who will be able to assist you. ​ Please note ​ You must bring your own breast pump, which must fit in a small bag and will be subject to usual searches upon en

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How can I update my details if my debit/credit card details have changed or expired?

Once enrolled into a scheme, card details can only be updated online by the 'Payer' (The lead supporter who enrolled you into that scheme). If you are the ‘Payer’, you can update card details in the Auto Cup Scheme section of your Ticketing Account. ​ If you are not the ‘Payer’, contact Supporter Se

autocup

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Can I bring a baby into the Stadium?

As per the Club's Ticketing Terms & Conditions, children under the age of 2 are not permitted to enter or access the stadium on a match day. ​

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Can I buy a disabled supporter Season Ticket?

There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. ​ Any further announcements will be made on our website.

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How do I log a complaint regarding an act of discrimination against myself or other people?

Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.

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Can I get photographs abseiling on the day?

Our abseil team will be taking pictures of you as you start your abseil – any pictures taken will be available to view and purchase via a QR code on your wristband after your abseil, so you can make this once in a lifetime experience even more memorable. You can buy your photos online using the QR C

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Do I need an All Red membership in order to buy a concert ticket?

No, an All Red membership is not required to buy a concert ticket at Anfield.

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How do I get the eMagazine and what does it cost?

The eMagazine is free to access and available to all supporters worldwide. ​ You can access the eMagazine from any internet-connected device with a web browser, including smartphones, tablets and computers. ​ Membership or a Season Ticket is not required.

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Why did we make the decision to close the forums?

We are always looking at ways to improve the fan experience, whether that’s at Anfield or in the digital space and we are exploring how we use technologies and how best to integrate them into our current platforms.

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How can I download the fixture list?

You can download the fixture calendar for the Men's, Women's, U18's and U21's teams once they are released for the forthcoming season. Go to the Fixtures website.​ Click Add Fixtures to Calendar. Select which fixture lists you want to download. If you are facing any issues, visit the support portal

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Tour Accessibility FAQ's

Can my carer or personal assistant (PA) visit The LFC Stadium Tour? ​ We offer a complimentary concession ticket for each visitor who may wish to bring along their carer or personal assistant. ​ Personal assistant tickets are free of charge when purchased alongside a full priced adult or child ticke

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How can I book a storage space for my mobility aid?

If you need to store a mobility aid for an upcoming game, you will need to request a space in one of our storage pods. Requests can be made by Supporter Services. ​ See the permitted aids we are able to store: ​

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How do I add or manage the group’s locations?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Add group locations” you will have the option to set a location name, address and an image. ​

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© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.