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You do not need supporting evidence in order to buy your ticket(s). Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. You have 48 hours to upload evidence following the purchase of your ticket(s).
Knowledge base article
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Concerts
If you have booked an LFC Stadium Tour or LFC Museum ticket, you will receive an email confirmation containing your 7 digit booking reference. This confirmation email acts as your ticket and can be shown printed or digitally on your phone at reception. Please note: There are no QR codes or e-tic
Booking a Tour
Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.
Ticket Exchange and Ticket Cash
The most likely reason is that your contact preferences are either not up-to-date or you have opted out of marketing communications. Please log in to your ALL RED account here, then: On a computer Hover your mouse over the Your Name (My Account) text in the top-right of the page Choose 'Personal d
All Red Rewards
Eligible tour vouchers can be used to purchase your LFC Stadium Tour. You will need your voucher number, as well as pin number and product code, depending on the type of voucher and the issuer. Please bring a physical/online copy of the original voucher with you to validate your ticket at check
Tour Information
There are two reasons why you may be encountering an error: The recieving supporter already has a ticket for the fixture, they cannot be forwarded another one. The recieving supporter has not downloaded their NFC Pass to their smartphone.
Ticket Forwarding
All Red members aged 17 to 24.
Young Adult Area
Yes, we have accessible seating in multiple locations around the stadium.
Personal assistant tickets are only available when bought through the club directly.
The list is ordered chronologically and those who have been on the list the longest will be offered a Season Ticket first.
Season Ticket Waiting List
Your Credit Balance is made up of match credits earned in previous seasons and determines your eligibility to buy or register for General Admission tickets for men’s games. Match credits will only count towards your eligibility if you: Hold a current Season Ticket or an All Red Full, Light or Juni
Match Credits
If the Club receives an exceptionally small allocation for an away fixture, it may not be possible to guarantee all supporters with the highest number of credits the opportunity to buy a ticket. In this scenario, match credits from earlier seasons may also be included as criteria, using as many pr
Multi-Year Loyalty (MYL)
Each supporter will have a Credit Balance for European home and European away fixtures. These totals will include any match credits earned across any European competitions in the relevant period covered by the Credit Balance. This will cover three full seasons once the transition to MYL is complete.
No, eligibility for tickets for a potential FA Cup Semi-Final or a Cup Final (European, FA or League Cup) will not be affected by the introduction of MYL. Match credits earned for cup home and away fixtures during the current season only will be used to determine eligibility for tickets for the po
Historically only one season of match credits has been used to determine a supporter’s eligibility to buy or register for tickets for home fixtures and Premier League away fixtures. Therefore, there will be a transition to MYL to try and avoid supporters who have more recently earned match credits f
Prices for LFCW tickets and Season Tickets can be found on the LFCW ticketing section of the website once they have been announced.
Match Tickets
Can my carer or personal assistant (PA) visit The LFC Stadium Tour? We offer a complimentary concession ticket for each visitor who may wish to bring along their carer or personal assistant. Personal assistant tickets are free of charge when purchased alongside a full priced adult or child ticke
Tour Accessibility Information
No, there is no limit however each seat can only be forwarded once per fixture. If you are a Season Ticket holder you will still need to comply with the Every Seat Every Game policy.
For Premier League home, cup home (European, FA and League Cup) and Premier League away fixtures, the system will be phased in gradually: For season 2026/27, your Credit Balance will include credits from 2025/26 only. From 2027/28, it will include two seasons - 2025/26 and 2026/27. By 2028/29, it
If you've been invited to complete Fan Update and fail to do so, you won't be able to buy tickets in future sales or attend any matches at Anfield using the account we asked you to complete Fan Update for. Any tickets bought by or currently held by the account (e.g. transferred to it via Ticket Forw
Fan Update