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Knowledge base article
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LFC Website
The stadium can be reached by train, bus, car, or supporter coach services. Train: St Helens Central station is approximately a 15-minute walk from the stadium. Bus: Several local bus services stop directly outside the stadium on Peasley Cross Lane. Supporter Coaches: Expedia supporter coaches opera
Transport & Parking
No, an All Red membership is not required to buy a concert ticket at Anfield.
Concerts
Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.
Personalised Gifts and Souvenirs
Your personalised message can contain letters A-Z and numbers 0-9. We are working hard to improve the customer experience for all and welcome any feedback here.
Our ticketing website is constantly targeted by Bots. To protect genuine fans who are trying to purchase tickets, we have introduced Bot protection. To avoid being blocked, please follow these steps when using an iOS device: Go to Settings. Select your name from the top. Go to iCloud. Go to Privat
Ticketing System Help
All Red members (Full, Light and Junior) are required to re-download a new NFC pass for 2026/27 to enhance ticket security.
NFC Tickets
When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. Within “Create event” you will have the option to set a title, description, location, date/time and a
Official Liverpool Supporters Clubs Committee (OLSC) Admins
If you payment has failed for the renewal of your All Red Video subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled. You will receive a failed payment notification email each time payment is attempted. If
All Red Video Subscription Support
You can view a detailed summary of your Credit Balance in the LFC Official App. If you’ve already downloaded the app, make sure you have the latest version. Within the app, you can view your Credit Balance for each competition, home and away. Our video guide explains how to view your Credit Bala
Match Credits
This may be because: You do not have an eligible All Red membership or Season Ticket. Your account is blocked. You must hold a Full, Light or Junior All Red membership to be eligible to buy or register for tickets for Premier League home games. For some Premier League games, you also require a min
Any feedback or complaints that involve any acts of discrimination against yourself or other people should be submitted through our Contact Us page. If you wish to report any incidents of discrimination, be it online or in-stadia, you can do so by clicking here.
Complaints, Suggestions and Thank Yous
Participants should arrive 10-15 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no compensation paid for consequential losses or other expe
The Anfield Abseil
Storage pods can be accessed 2 hours before kick-off and will close 1 hour after the final whistle.
Stadium and Facilities
Anfield stadium is now fully cashless, which helps reduce queues during peak times. It also makes things more secure for us and will ultimately help us to deliver the best possible customer service to all our fans. What payments do you accept? All major contactless debit and credit cards will be acc
Stadium & Facilities
After you've confirmed your personal details and uploaded your Photo ID in the Fan Update system, you'll have the opportunity to update your address on the next screen. If you change your address, you'll need to upload either: A utility bill/bank statement from the last 3 months with your new addr
Fan Update
You can edit your registered Friends & Family List until 1 September 2026. After this date, you will only be able to add supporter if your list has fewer than 18 supporters, up to a maximum of 18. The option to remove supporter will be suspended for the remainder of the season.
Friends & Family
A match credit is earned if you buy a non-Season Ticket general admission ticket through club channels* and attend the fixture. Visit the Ticketing Policy Hub for more information. *Club channels include All Red members sales in July and November, additional members sales (including the Ticket E
Premier League Home Credit Changes
Criteria for home and away cup fixtures (European, FA and League Cup) will be based on match credits earned in previous seasons only. We will no longer use match credits earned within a season for fixtures played later that same season. These match credits will not count towards your Credit Balanc
Multi-Year Loyalty (MYL)
No, eligibility for tickets for a potential FA Cup Semi-Final or a Cup Final (European, FA or League Cup) will not be affected by the introduction of MYL. Match credits earned for cup home and away fixtures during the current season only will be used to determine eligibility for tickets for the po
