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What type of evidence do you need to register as disabled?

You do not need supporting evidence in order to buy your ticket(s). ​ Once you've completed your transaction, you'll receive a confirmation email with a link that allows you to upload the required supporting evidence. ​ You have 48 hours to upload evidence following the purchase of your ticket(s). ​

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How much will I receive if my seat is resold via the Ticket Exchange for a Premier League home game?

Season Ticket holders will receive 1/19th of the price they paid for their Season Ticket. Members will receive 100% of the price they paid for the ticket.

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Are match credits earned when purchasing hospitality tickets for Premier League home fixtures?

Match credits will not be awarded for hospitality tickets for Premier League home fixtures.

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I have accessibility requirements, can I buy a Season Ticket?

There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. ​ Any further announcements will be made on our website.

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Is accessible parking available?

Accessible parking spaces are available for supporters registered as disabled supporters with the club. To enquire about accessible parking, please email disability@liverpoolfc.com.

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How long does it take for my Fan Update submission to be validated?

It can take up to seven working days for you to receive confirmation that your Fan Update submission has been validated. ​ After reviewing your application, we will email you to confirm your validation, or follow up with any questions.

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I am a Season Ticket holder/member with accessibility requirements. Can I return my seats via the Ticket Exchange?

Season Ticket holders and members with accessibility requirements are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500, option 1. If a Season Ticket holder with accessibilit

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How will the transition to Multi-Year Loyalty (MYL) work?

For Premier League home, cup home (European, FA and League Cup) and Premier League away fixtures, the system will be phased in gradually: ​ For season 2026/27, your Credit Balance will include credits from 2025/26 only. From 2027/28, it will include two seasons - 2025/26 and 2026/27. By 2028/29, it

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Can my membership discount and promotional codes be used against personalised items?

Your membership discount is accepted against our personalised range. For individual promotions, check the the specific terms and conditions.

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Will I have to reapply every season?

Once approved, your accessible ticket eligibility will be valid until the end of the season of the year your Access Card/LFC Digital Access Pass expires, subject to review requirements, rather than requiring a new application each season.

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I have an LFC Retail gift card, can I redeem this against personalised items?

Digital gift cards can be redeemed against our entire personalised product catalogue.

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How do I get the eMagazine and what does it cost?

The eMagazine is free to access and available to all supporters worldwide. ​ You can access the eMagazine from any internet-connected device with a web browser, including smartphones, tablets and computers. ​ Membership or a Season Ticket is not required.

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Can I change seats after I've renewed my LFC Women's Season Ticket?

Unfortunately, we are unable to accommodate a seat move for the new season once you have selected your seat.

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Can I buy a junior Season Ticket or Hat-trick package on its own?

No, both junior Season Tickets and Hat-trick packages are only available to purchase alongside an adult at a ratio of 3:1.

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Is St Helens Stadium cashless?

St Helens Stadium operates as a cashless venue, no cash payments are accepted.

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What characters can be inserted into personalised text fields?

Your personalised message can contain letters A-Z and numbers 0-9. ​ We are working hard to improve the customer experience for all and welcome any feedback here.

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Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?

Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for finance for the remaining balance.

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How do I manage members?

When you log in to ALL RED Rewards and navigate to the OLSC group page (via the Supporter Club navigation item), you will see a menu on the right of the page with various group management options. ​ Within “Manage members” you are able to search for members by name, remove them from the group, but a

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I have requested to join, but not been accepted yet, what should I do?

Please be patient, the verification process relies on an admin from your OLSC to log in a review each and every fan who have submitted to join the group.

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Where are accessible seats and wheelchair bays located at St Helens Stadium?

Accessible seating is available across all available blocks in rows A-C, subject to availability. ​ Wheelchair bays are available in 2 locations in the North Stand: ​​ Wheelchair platform: located in the Upper North Stand, positioned across the rear of blocks ND to NF - undercover with accessible to

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