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How can I update my contact preferences?

You can update your contact preferences in My Account. Under your account details you'll notice you've three options, select Contact Preferences and amend as appropriate.

Knowledge base article

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Managing Your Details

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How can I update the email address associated with my Membership account?

You can update the e-mail address on your Membership account by logging into My Account. New Memberships must be created with a unique email address that isn't used on any other registered account. Existing Memberships that are being renewed may continue to share email addresses.

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Managing Your Details

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How do I add someone to my Friends & Family list?

If you already have an account, login here, select ‘My Friends & Family’ and follow the online instructions. If you do not have an account, then you should firstly register with our online ticketing service here. Once registered, you can then log in here, select ‘My Friends & Family’ and follow the

Knowledge base article

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Ticket Forwarding

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How do I select my Supporters Club as a Member?

You can update the Supporters Club attached to your Membership account by logging into My Account. ​ ​Once you've logged in, you'll need to select 'Personal Details,' then select 'Edit Details' under your 'My Profile,' and you'll notice the Supporters Club box as shown below: Select your desired sup

Knowledge base article

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Managing Your Details

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How do I update the address on my Membership account?

You can view the address we have linked to your Membership account by logging into My Account and viewing the My Profile section. You can change the address on your account in the 'Edit Details' section. Please note: if you have been through the Fan Update process, you will not be able to edit your

Knowledge base article

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Managing Your Details

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How to reset your Membership password

Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsersIf your email service has a Safe Senders feature, please add tickets@fans.emails.liverpoolfc.com to your safe sender’s list. If you don’t have

members area

password reset

membership

Knowledge base article

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Managing Your Details

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Why can't I log in to the Members' Area?

If you are seeing an error message when trying to log in to the Members' Area using your existing details, you'll need to reset your password. Please click here to reset your password, or follow the link on the error message to reset your password and gain access to the Members' Area. If you've not

password

members area

invalid

wrong

Knowledge base article

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Managing Your Details

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