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Once enrolled into a scheme, card details can only be updated online by the 'Payer' (The lead supporter who enrolled you into that scheme). If you are the ‘Payer’, you can update card details in the Auto Cup Scheme section of your Ticketing Account. If you are not the ‘Payer’, contact Supporter Se
autocup
Knowledge base article
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Auto Cup Scheme (ACS)
There are three main reasons you may not be able to forward a ticket: Ticket Forwarding isn’t available or accessible. It’s usually open a week before games and may be temporarily unavailable during high-demand sales, queues, or ballots. The supporter receiving isn’t eligible. The supporter must ha
Ticket Forwarding
To add supporters to your Friends & Family list, you must have the supporter ID and the last name or postcode for the person you are adding. If you would like to add someone who doesn't already have a supporter ID, they will need to register for an account. Log in to your Ticketing Account. Select
Friends & Family
Select the Price Type relevant to the age of each supporter when entering a ballot. Supporters entering a ballot for Adult and Junior tickets should enter as a pair or on a 2:1 ratio. Failure to do so will result in your ballot entry being declined.
Local General Sale
Firstly: Log in to your Ticketing Account on the smartphone you will be using to access the stadium. If you did not complete Single Sign On (SSO) by the deadline, read our FAQ. Setup the pass by completing the checkout process on our General Admission NFC Pass product. The purchase is free and do
NFC Pass Download Guides
As per the Club's Ticketing Terms & Conditions, children under the age of 2 are not permitted to enter or access the stadium on a match day.
Stadium & Facilities
Visit your Ticketing Account to view, add and remove Friends and Family members. If you do not have a Supporter ID number then you should register with our online ticketing service before following this guide. Important - restrictions on adding to your Friends and Family list within the season I
Managing Your Details
Like other club channels, All Red Video is not permitted to broadcast live first team games on the website, mobile or TV apps as match coverage is restricted by broadcast regulations. This includes Premier League fixtures and all other competitive competitions. We do screen live various academy game
All Red Video Support
If you are experiencing this error when attempting to download your General Admission NFC Pass, you have likely already setup the NFC Pass on your account. Proceed to downloading your General Admission NFC Pass from your Ticketing Account or using the LFC Official App. If you are still encoun
NFC Tickets & Stadium Access
We will notify you by email around a week before the match with instructions on how to download your NFC pass to your smartphone. Should you wish to distribute your ticket(s), details on how to do this will also be noted on the email.
To enhance ticket security, All Red members (Full, Light and Junior) must download a new NFC pass for season 2026/27. You can download your pass from the Memberships section of your Ticketing Account or from the LFC Official App. If you have an All Red NFC pass from a previous season, this will ex
NFC Tickets
Existing season ticket NFC Passes will remain active for the 2026/27 season and should not be removed from your smartphone. If your NFC Pass is not showing in your wallet, please check your expired passes and restore the NFC Pass to your wallet. If you are a new Season Ticket Holder or your price
NFC passes should only be added to the registered supporter’s own smartphone. However, we recognise that some junior supporters may not have access to a smartphone, and some disabled supporters may require their pass to be held by their Personal Assistant (PA) and vice versa. In these circumstance
Your General Admission NFC Pass can be downloaded by using the following steps: Log in to your Ticketing Account on the smartphone you will be using to access the stadium. If you did not complete Single Sign On (SSO) by the deadline, read our FAQ. Setup the pass by completing the checkout process o
If you already have an NFC pass from the 2025/26 season, this will remain active for the 2026/27 season and should not be removed from your smartphone. If you don’t already have a General Admission NFC Pass and would like a ticket to be forwarded to you, read our FAQs on how to apply for and downl
You do not need to be an All Red member to be forwarded a ticket. However you must be registered with us, and have obtained a General Admission NFC Pass. This is free to apply for and download. Read our FAQs on how to apply for and download a General Admission NFC Pass from your Ticketing Account or
Log in to your Ticketing Account on the smartphone you will be using to access the stadium. If you did not complete Single Sign On (SSO) by the deadline, read our FAQ. Click Add to Apple/Google Wallet. Click Add. Your NFC Pass will update ahead of each match to display your ticket details fo
All turnstiles have been upgraded and are now fitted with new digital scanners. Stewards will be located around the turnstiles should you require any assistance. Watch our how to video or, alternatively, follow these steps: As you approach the turnstile, have your pass ready to scan as normal. H
Our step-by-step video guide explains how to download your NFC pass in the LFC Official App. Alternatively, you can follow these steps: Download the app. If you already have it, make sure it's updated to the latest version. Make sure to use the smartphone you will be using to access the stadium. I
If you subscribed to All Red Video through the Liverpool FC website, you can cancel as follows: Log in to My Account. Click on Manage All Red membership. Select Cancel Auto-Renewal. Your All Red Video subscription will then be terminated and no further payments will be taken. However you will still
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All Red Video Subscription Support
