Skip to main content

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (303)

Activity
Selected Activity
H
Contact Us | Send us an Email

To contact us by email, please go to our Supporter Services contact page​🔗 Visit our Supporter Services contact page

Knowledge base article

 • 

Contact Us

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

 • 

Contact Us & Club Information

L
What is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. We will occasionally send a6-digit code to your registered mobile number, which you must enter beforeaccessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts,which will allow mor

Knowledge base article

 • 

Multi-Factor Authentication

L
Why am I being asked to complete Multi-Factor Authentication?

All fans who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

Knowledge base article

 • 

Multi-Factor Authentication

L
How do I update my mobile number?

You can update your mobile number in your 'My Account' area by clicking here .

Knowledge base article

 • 

Multi-Factor Authentication

L
I have not received my one-time code, what should I do?

If your code doesn’t arrive, click the ‘Didn’t receive code? Resend.’ link. If it still doesn’t arrive, please make sure you have a signal on the mobile phone you have registered. ​If you still don't receive your code, please contact our Supporter Services Team .

Knowledge base article

 • 

Multi-Factor Authentication

L
I am locked out of my account, how do I login?

If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact our Supporter Services Team .

Knowledge base article

 • 

Multi-Factor Authentication

L
I've not received my invite to complete Fan Update email, why?

If you have received an email inviting you to complete Fan Update but cannot access the site, or you have not received an email but think you should have, please Contact Us via email or @LFCHelp.

Knowledge base article

 • 

Fan Update

L
I am having issues completing the Fan Update process, who can I contact?

If you are having issues completing the Fan Update process, or have any queries, please contact our Supporter Services Team via email and they will get back to you to assist you further.

Knowledge base article

 • 

Fan Update

H
Renewal Payment Failed for LFCTV GO

If you payment has failed for the renewal of your LFCTV GO subscription you will receive a failed payment notification email. We will attempt to take payment up to 4 times before the account is cancelled.You will receive a failed payment notification email each time payment is attempted. If you are

Knowledge base article

 • 

LFCTV GO Subscription Support

H
LFCTV Subscription Information

You can subscribe to LFCTV on Sky if you live in the UK or Ireland, and also on Virgin Media if you are in the UK by contacting your service provider.​If you are overseas then access to the channel is available online via the club's video on-demand service LFCTV GO .​The subscription costs £7 p

Knowledge base article

 • 

LFCTV GO Subscription Support

H
How can I update card payment details for my LFCTV GO Subscription?

If you subscribed to LFCTV GO through the LFC website can update your payment card details for your subscription online as follows:N.B. This must be done through the website and not on the App.​Log in to My LFC hereClick on MYLFCSelect 'Manage Subscriptions'Select + Add payment methodAdd y

unsubscribe

un-subscribe

Knowledge base article

 • 

LFCTV GO Subscription Support

H
How can I Cancel my LFCTV GO Subscription?

If you subscribed to LFCTV GO through the website then can cancel your subscription online as follows: N.B. This must be done through the website and not on the App. Log in to My LFC hereClick on MYLFCSelect 'Manage Subscriptions'Click on the 'Cancel Plan' buttonYour LFCTV GO sub

unsubscribe

un-subscribe

Knowledge base article

 • 

LFCTV GO Subscription Support

L
The currency I usually pay for my LFCTV GO subscription will no longer be accepted; I want to cancel my subscription before my next payment date. How do I do this?

If you wish to cancel your subscription, you can do so online by following the below steps: ​1. Go to https://video.liverpoolfc.com/mylfc/ 2. Log in if you’re not yet logged in 3. Click the ‘Manage Subscription’ button (underneath ‘Your Subscription’ status) 4. Click ‘Cancel Plan’ ​Your LFCTV GO s

Knowledge base article

 • 

LFCTV GO

L
I pay for LFCTV GO via Direct Debit this is no longer a payment method accepted by the service; how do I update my card details?

From 18 February 2025, Direct Debit will no longer be accepted as a payment method. If you currently pay for your LFCTV GO subscription via Direct Debit, to maintain uninterrupted access to the home of Liverpool FC video, you will need to add a new payment method to your account. ​How to add a new

Knowledge base article

 • 

LFCTV GO

L
Step-by-step guide to completing Fan Update

Overview of Fan Update​There are 4 steps to complete Fan Update, and it will take approximately 5 minutes:​1.Login to Fan Update and check the key details we hold for you2.Capture your photo ID 3.Confirm your personal details and contact information4.We’ll validate your Fan Update submission and con

Knowledge base article

 • 

Fan Update

L
How do I cancel my LFC order?

To cancel an LFC order placed through our webstore, you will need to follow the below steps: ​Login to your LFC account - If you opted to checkout as a guest, you will need to create an LFC account and follow the below steps in order to cancel your orderOnce logged in, select 'My Account'

Knowledge base article

 • 

Placing or Changing an Order

L
I used a discount code to place my order. Can I use the discount code again once my order has been cancelled?

Unique, single use discount codes expire post purchase. Please contact our Supporter Services team for further assistance. Please contact Supporter Services if you experience any difficulty redeeming a live retail promotion following an order cancellation. Promotional offers are subject to their res

Knowledge base article

 • 

Placing or Changing an Order

L
Can I edit my order instead of cancelling?

Unfortunately, no. Order can only be cancelled in full post-purchase. No edits to shipping address, email address, phone number or ordered items can be made using the order cancellation feature.

Knowledge base article

 • 

Placing or Changing an Order

H
What languages are available on the audio guide?

Audio guides are included in a LFC Stadium Tour ticket price and enhance the tour. Audio guides can be set in one of the following 13 languages:Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai.

Knowledge base article

 • 

Tour Information

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.