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Season Ticket Holders and Members will be subject to random ID checks; we therefore advise that you bring valid photo ID (passport / drivers licence / UK Citizens Card) with you to each game.
Knowledge base article
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NFC Tickets & Stadium access
The LFC ticketing website is constantly targeted by Bots. To protect genuine fans who are trying to purchase tickets, we have introduced Bot protection. To avoid being blocked, please follow these steps:When using an iPhone:Go to Settings >> Select your name from the top >> Go to iCloud
We have collected the most frequent questions from supporters about NFC ticketing in one place, to help you find the information you need. Click on any of the questions above to jump to its answer. 1. How do I download and open my NFC ticket on an Apple phone? We have a step-by-step guide on how to
If you are having trouble downloading your NFC ticket from your account page or from an email, we recommend you try these troubleshooting steps, as they may solve your issue:1. Do you have Google Pay installed, up-to-date, and completely set up? You can download it your phone from the Google Play St
There are two options for accessing Anfield if you don't have an NFC-compatible smartphone.1. Stadium Access CardBest option for children, or for adults regularly sitting with a Friend & Family memberSeason Ticket Holders and Members who do not have a compatible smartphone can request a Stadium
If your country does not allow GPay to be downloaded on your Android device, please attend the Ticket Office on the day of the match where a member of staff will be able to help with access to the stadium. Please bring a valid photographic ID (passport / drivers licence / UK Citizens Card)Please not
New Season Ticket holders and Members can go here for a step-by-step guide.A full video guide on how to use NFC is also available.N.B. If you have renewed your Season Ticket or Membership for the new season then you existing NFC pass with automatically update a week or two before the first home Prem
Login here, go to ‘Personal Details’ and click ‘Change Password’.If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons:Due to data protection laws, only the data of supporters who have purchased a ticket or Membership within the
Ticketing System Help
Liverpool FC have a dedicated team dealing with disabled supporters enquiries and tickets, the LFC website is also a good place to find information.Before applying for match tickets, disabled supporters will be required to register with Liverpool Football Club by submitting one of the documents list
General Ticketing FAQs
In the unfortunate event that the Club has to cancel your ticket because the seat you bought for a match is no longer available, we will strive to return your money to you as soon as possible. These are the general guidelines that apply to refunds:Refund procedure by ticket typeGeneral Admission/Mem
For a full list of all Ticket Forwarding FAQ's please click here.
Ticket Forwarding
Login here, select ‘My Friends and Family’ then ‘Manage my Friends & Family’, and follow the online instructions.If you do not have a Supporter ID number then you should firstly register with our online ticketing service.Once registered, the member/season ticket holder should log into their acco
To download NFC Passes on Samsung phones, you need to make sure that Google Chrome is set as your default browser. Otherwise, the download will be blocked, and you will receive an error like the below:To avoid this message and download your pass, follow these steps. Changing your default browser may
No, you do not need to be a member but you do need to be registered and have a Supporter ID Number to be added to Friends and Family.If you do not have a Supporter ID then you need to go to the Ticketing login page, click 'log-in' and then 'Register', and enter your details to s
1. Can I transfer my seat, and what are the rules?Yes you can. We have replaced the old Ticket Distribution service with Ticket Forwarding.Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which help
If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account:If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.
Ticket Exchange & Ticket Cash
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only.There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.
Supporters can buy any tickets that have been returned by other supporters through our Ticket Exchange. Tickets are available on a first-come, first-served basis. Here's how to check availability and buy any available tickets:How to see when Ticket Exchange is open for a matchCheck the table at
As part of the Fan Update process, which was designed to give us more accurate and up-to-date information on who is using a Season Ticket to access Anfield, only one Season Ticket can now be registered per supporter. As a result, details on all applications for the season ticket waiting list must be
Season Ticket Waiting List
To check your position on the Season Ticket Waiting List, click here and enter your Supporter ID and password. Your Waiting List position will be shown in the 'My Profile' section, below your phone number.If your details are not recognised when you try to login, or if no position is showin
