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Supporters who currently have more than 18 Friends and Family linked to their account will be required to reduce the number of accounts linked to them by 1st September 2025. Supporters with more than 18 Friends & Family linked to their account will be emailed with full details of how to manage their
Knowledge base article
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Friends & Family
For someone to be able to add you to their Friends & Family list, they must know your supporter ID and postcode or surname. If someone has added you to their list without your consent, please contact Supporter Services.
This could be due to one of the following: They have chosen to remove you from their Friends & Family list. Following the changes to Friends& Family, they had more than 18 Friends & Family on their list and did not reduce this number before the deadline of 1st September and therefore have automatica
No, you can still forward ticket(s) as often as you’d like throughout the season to anyone on your Friends & Family list . The only changes are that the number of supporters linked to your Friends & Family list is now limited to 18 people, and each ticket can only be forwarded once per game.
Premier League Home Games The credit is given to the person the ticket was forwarded to, subject to them attending the game. Cup Home Games The credit remains with the original owner European Away Games The credit remains with the original owner, subject to them attending the game.
Ticket Forwarding
Yes, you are permitted to have up to 18 registered friends & family on your list. You are able to edit your registered friends & family until 1st September 2025, after which you'll be unable to remove from your list, and only those with less than 18 registered friends & family will be able to add to
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent ticketing surveys and in line with the Club's ticketing principles.
No, from 1st September 2025, the option to remove Friends & Family members from any account will be suspended for the remainder of the season.
Yes, you are able to edit your registered Friends & Family list until September 1st 2025, after which you'll only be able to add to your list if you've not reached the 18 person threshold.
From September 1st 2025, the maximum number of Friends & Family you can link to your account will be set to 18.
Log in here , select ‘My Friends & Family’ Click the 3 dots next to the person you wish to remove. Select the ‘Remove’ option. Select ‘Remove User’.
If you already have an account, login here, select ‘My Friends & Family’ and follow the online instructions. If you do not have an account, then you should firstly register with our online ticketing service here. Once registered, you can then log in here, select ‘My Friends & Family’ and follow the
Only supporters who have less than 18 Friends & Family linked to their account will continue to be able to add to their Friends & Family throughout the season, up to a maximum of 18.
The friends & family feature lets you link other supporters to your account, allowing you to assign tickets to each other (subject to eligibility) when making a ticket purchase, or to share your ticket with them via the club’s Ticket Forwarding service.
Ticket Forwarding will be enabled approximately two weeks prior to each fixture and will be advertised here. Once the Ticket Forwarding service is available, it will remain open until kick-off on matchday.
Ticket Forwarding is a secure way for supporters to send a ticket to one of their existing Friends & Family members through our ticketing system, which helps the Club improve safety and fairness of ticket access by knowing who is in the stadium. To ensure security and fairness, there are some restri
Yes, you can forward a ticket to eligible supporters on your Friends & Family list, who have either an All Red Membership or General Admission pass for 2025/26, and do not have a ticket on their account for the fixture being forwarded.
A ticket can only be forwarded once. Please make sure the Friend & Family member you are forwarding a ticket to can attend the designated fixture before forwarding them the ticket.
In exceptional circumstances, the person you have forwarded your ticket to is able to submit a request to return the ticket back to you if they can no longer attend. The form to request for a ticket to be returned to the sender will be available via their Ticketing Account. They can click here to se
The change has been brought in to help combat ticket misuse, one of the key areas identified from fan feedback from the recent Ticketing surveys and in line with the club’s ticketing principles.
