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2025/26 Season Ticket Usage Policy FAQs

If I can’t attend a Premier League home fixture, what options are available to me?​Option 1 - Return your ticket to the Club using the Ticket ExchangeOption 2 - Forward your ticket to registered Friends or Family​My circumstance have changed and I may not be able to attend the minimum of 15 Premier

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Season Ticket Renewals

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Season Ticket Auto Cup Scheme FAQs

Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2025/26 Season? ​Yes, season ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to attend home cup matches.   Where can I find deta

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Season Ticket Renewals

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If I choose to purchase my Season Ticket but cannot attend a game, can someone else use my ticket?

Yes, there are two options available to you:Return your seat for re-sale via the Ticket Exchange.Use Ticket Forwarding to forward your ticket to one of your registered Friends & Family. ​Please read full details on our new Season Ticket usage policy ‘Every Seat, Every Game’ which has been introd

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Season Ticket Renewals

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Season Ticket Finance FAQs

How to applyHow do I apply for finance to pay for my Season Ticket? ​Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your application. Please note, you must complete your finance application within 45 minutes.   What

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Season Ticket Renewals

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Season Ticket pricing by age

If you are 16 years or under by 1st August 2025, your Season Ticket will be priced at the junior rate. If you are 17 - 21 years of age by 1st August 2025, your Season Ticket will be priced at the young adult rate.If you are 22 - 64 years of age by 1st August 2025, your Season Ticket will be priced a

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Season Ticket Renewals

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How do I cancel my LFC order?

Important information:You can only cancel an oder within 30 minutes of checkout. If you ordered over 30 minutes ago, you won't see the 'Cancel' button by your order.Once cancelled, an order cancellation cannot be undone.To cancel an LFC order via the webstore:Login to your LFC account

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Placing or Changing an Order

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Why can't I log in to the Members' Area?

If you are seeing an error message when trying to log in to the Members' Area using your existing details, you'll need to reset your password.Please click here to reset your password, or follow the link on the error message to reset your password and gain access to the Members' Area.If you've not co

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Managing Your Details

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Are disabled car park spaces provided with match tickets?

​There are a very limited amount of car parking spaces available in Stanley Park. If you would like a parking space, you'll need to request this at the time of booking your match ticket by contacting the Disability Team on +44 151 264 2500 and selecting the Disabled Ticketing option, or by using the

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Match day

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Are match day programmes available in alternative formats?

A digital version of the matchday programme is available to purchase here.Should this format not be a suitable alternative, please contact our dedicated Disability Team on 0151 264 2500, selecting the option for disabled supporter enquiries, or via email through our Contact Us page.

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Match day

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I have multiple accounts in my own name, how do I complete SSO?

The majority of fans should only have 1 account. However, there are some scenarios when a fan could have more than one account, for example:​A disabled fan who has 1 or 2 personal assistants who attend the match with themA priority rights holder who has more than 1 priority rights account​The easies

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Single Sign On (SSO)

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Can I download a junior's NFC pass to my phone?

Yes, as we understand that some junior supporters will not have a phone. Therefore if you log into their account on your phone, you can download the NFC pass to your phone as the accompanying adult. This means you will have multiple passes on your phone.When you approach the turnstile, select your j

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NFC Tickets & Stadium access

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Top NFC FAQs

We have collected the most frequent questions from supporters about NFC ticketing in one place, to help you find the information you need. Click on any of the questions above to jump to its answer. 1. How do I download and open my NFC ticket on an Apple phone? We have a step-by-step guide on how to

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NFC Tickets & Stadium access

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Contact Us | Send us an Email

To contact us by email, please go to our Supporter Services contact page​🔗 Visit our Supporter Services contact page

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Contact Us

Email Us form(Copy)

Process definition for Customer Facing 1 Old name: UAT Customer Facing 1 (Main Flow)(New Change)(Alex Carbon Copy)

User Guide

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Contact Us & Club Information

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What is Multi-Factor Authentication?

Multi-Factor Authentication helps us to keep your account secure. We will occasionally send a6-digit code to your registered mobile number, which you must enter beforeaccessing the system. It also helps prevent bots from using scripts to purchase tickets and create fake accounts,which will allow mor

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Multi-Factor Authentication

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Why am I being asked to complete Multi-Factor Authentication?

All fans who have purchased Tickets or a Membership will be asked to do Multi-Factor Authentication. This will help us protect your account and make it more difficult for bots to access tickets.

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Multi-Factor Authentication

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How do I update my mobile number?

You can update your mobile number in your 'My Account' area by clicking here .

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Multi-Factor Authentication

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I have not received my one-time code, what should I do?

If your code doesn’t arrive, click the ‘Didn’t receive code? Resend.’ link. If it still doesn’t arrive, please make sure you have a signal on the mobile phone you have registered. ​If you still don't receive your code, please contact our Supporter Services Team .

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Multi-Factor Authentication

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I am locked out of my account, how do I login?

If you fail to complete Multi-Factor Authentication 3 times, you will be locked out of your account and need to contact our Supporter Services Team .

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Multi-Factor Authentication

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I've not received my invite to complete Fan Update email, why?

If you have received an email inviting you to complete Fan Update but cannot access the site, or you have not received an email but think you should have, please Contact Us via email or @LFCHelp.

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Fan Update

© COPYRIGHT 2024 THE LIVERPOOL FOOTBALL CLUB AND ATHLETIC GROUNDS LIMITED. ALL RIGHTS RESERVED. MATCH STATISTICS SUPPLIED BY OPTA SPORTS DATA LIMITED. REPRODUCED UNDER LICENCE FROM FOOTBALL DATACO LIMITED. ALL RIGHTS RESERVED.