European Away – Ticket Forwarding
Updated
Supporters are able to nominate another supporter to use their ticket using the Ticket Forwarding option, provided they are linked on their Friends & Family list.
When making a booking, supporters should assign tickets to each eligible supporter number as usual and choose one of the below options for each ticket in the booking:
Ticket owner attending – this option should be selected if the ticket owner will be attending themselves
Ticket to be forwarded – this option should be selected if the ticket owner wishes to forward the ticket to one of their registered Friends & Family
It is important that supporters select the correct option as they will be unable to make any changes once the booking is complete.
For each ticket supporters choose to be forwarded, they must confirm they understand the ticket cannot be used by anyone other than the person the ticket is forwarded to.
Check the name
Tick the confirmation statement
Select APPLY
Providing Travel Details
Details for each supporter attending the game will be required as usual, however the point at which these details are to be provided differs for those attending on their own ticket to those who wish to use Ticket Forwarding.
Those attending the game on their own ticket are required to complete travel details at point of purchase. Supporters should check the name of the person assigned to the ticket before completing these details.
Once travel details for all supporters NOT forwarding their ticket have been completed:
Check the details added are correct against each ticket
Tick the confirmation statement
Select APPLY
Select SUBMIT
Checkout as usual
Those who have opted to forward their ticket to someone on their Friends & Family list are required to complete the travel form for the person attending when forwarding their ticket.
Ticket Forwarding
Once a booking has been completed, the ticket is typically available to forward within 15 minutes. The ticket owner has until the advertised deadline to forward the ticket to their Friend or Family member.
The ticket owner who has chosen to forward their ticket should:
Log into 'My Account '
Click on their initials in the top right corner
Select the Tickets option
Highlight the ticket
Select 'Forward Ticket'
On the pop up screen, select ‘Forward Ticket’
It is important that supporters choose the correct Friend or Family member as they will be unable to make any changes once the ticket has been forwarded.
From the ‘New Owner’ drop down, choose the Friend or Family member the ticket is to be forwarded to
Select ‘Forward Ticket’
Supporters will then be taken to their basket - click ‘Proceed’
Supporters will then be taken to the travel form
Check the details added are correct
Tick the confirmation statement
Select SUBMIT
Checkout as usual