Placing or Changing an Order
How to redeem your £10 gift voucher
All customers who purchase an LFC 21/22 Home jersey, including infant and baby mini-kits, before 12pm BST 2 June 2021 will have received a £10 retail voucher to redeem in July. This voucher can be exchanged for goods in Official Liverpool FC Stores ...
Payments and refunds with Klarna
We’re excited to have partnered with Klarna so you can shop now and pay later on the Official Liverpool FC Store site. Placing an order using Klarna Here’s how it works: Add products to your cart and select “Klarna” when you check out Enter a few ...
I live outside the UK - why am I not able to order some products to my country?
Because of shipping and import restrictions, we can't deliver some products to countries outside the UK or Europe. Here are the restrictions: Products classed as food or drink cannot be shipped to addresses outside the EU. This includes items like ...
I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?
Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. If you still can’t find it, you can check whether we received your order and what status it’s ...
Can I amend or cancel an order?
Please make sure you have checked your order and delivery details before you place your order. Once you have placed your order and it is passed to our distribution centre, we can't make any changes or cancel your order. This includes changing the ...
Can I amend or cancel a pre-order item?
Pre-orders cannot be amended due to the large volume of orders we process. We are also unable to split any orders that include pre-order items. All items ordered with a pre-order item will be despatched together in the 'week commencing' date for that ...