I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?
We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Fan Services or Ticketing Services teams. After you contact us, you might be invited to complete a short survey.
Genuine requests for feedback on your experience contacting our Service teams will come from the following sources:
SMS - our SMS will show as from 'LFC' on your phone
Twitter - we'll DM you from our official @LFCHelp account
Your invite will include a link to complete our online survey using your computer or smartphone/tablet. Our survey links will always start with https://feedback.liverpoolfc.com/
, followed by a code that is unique to your survey invitation.
(Note that if you are a member of LFC 'Your Voice', you may be invited to participate in other surveys about a wide range of topics. If you have any questions about these surveys, or want to learn more about the panel, you can find out more here
Need more help, or can't find what you're looking for? Contact Us
What is LFC Gaming and how can I get involved?
What is LFC Gaming? LFC gaming is a new online gaming community that enables fans to play socially and compete against each other for prizes on some of the world’s most popular games consoles and titles, such as EA FIFA, EA Madden, EA NHL, NBA2K and ...
Booking with a Virgin Experience Voucher
If you are getting an invalid message when trying to book with a Virgin Experience voucher, please try again but put the letter P at the start of your voucher code when entering it on the booking page. e.g. if your code is LVCT2 then try PLVCT2 If ...
Message Board FAQs
LFCTV GO subscribers have full access to all discussion boards 24 hours a day, 7 days a week including two exclusive forums. Non LFCTV GO subscription holders can post in General Discussion / Games and Chat / Transfer Talk / Off-Topic / Hillsborough ...
How can I get technical support or help with using LFC Gaming?
LFC Gaming is hosted on the Rival Games platform. For technical support, account issues and general help using the platform, go here to view the full Rival FAQs.
When shopping online how can I be sure I'm ordering from the Liverpool FC Official Store?
Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only ...