I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?
We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Fan Services or Ticketing Services teams. After you contact us, you might be invited to complete a short survey.
Genuine requests for feedback on your experience contacting our Service teams will come from the following sources:
SMS - our SMS will show as from 'LFC' on your phone
Twitter - we'll DM you from our official @LFCHelp account
Your invite will include a link to complete our online survey using your computer or smartphone/tablet. Our survey links will always start with https://feedback.liverpoolfc.com/
, followed by a code that is unique to your survey invitation.
(Note that if you are a member of LFC 'Your Voice', you may be invited to participate in other surveys about a wide range of topics. If you have any questions about these surveys, or want to learn more about the panel, you can find out more here
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