I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Fan Services or Ticketing Services teams. After you contact us, you might be invited to complete a short survey.

Genuine requests for feedback on your experience contacting our Service teams will come from the following sources:
Email - we will only email you about surveys from this address: survey@feedback.liverpoolfc.com
SMS - our SMS will show as from 'LFC' on your phone
Twitter - we'll DM you from our official @LFCHelp account

Your invite will include a link to complete our online survey using your computer or smartphone/tablet. Our survey links will always start with https://feedback.liverpoolfc.com/, followed by a code that is unique to your survey invitation.

(Note that if you are a member of LFC 'Your Voice', you may be invited to participate in other surveys about a wide range of topics. If you have any questions about these surveys, or want to learn more about the panel, you can find out more here.)

    Contact Us

    Need more help, or can't find what you're looking for? Contact Us

      • Related Articles

      • Booking with a Virgin Experience Voucher

        If you are getting an invalid message when trying to book with a Virgin Experience voucher, please try again but put the letter P at the start of your voucher code when entering it on the booking page. e.g. if your code is LVCT2 then try PLVCT2 If ...
      • Message Board FAQs

        LFCTV GO subscribers have full access to all discussion boards 24 hours a day, 7 days a week including two exclusive forums. Non LFCTV GO subscription holders can post in General Discussion / Games and Chat / Transfer Talk / Off-Topic / Hillsborough ...
      • When shopping online how can I be sure I'm ordering from the Liverpool FC Official Store?

        Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only ...
      • How can I work at LFC?

        When any job opportunities arise they are posted on our website here. Casual/Matchday opportunities are also listed here. To apply for any of the roles you will need to register on the relevant website and apply through the link on the role you are ...
      • I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?

        Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. If you still can’t find it, you can check whether we received your order and what status it’s ...