I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

I have received a message from LFC asking me to give feedback about my recent experience contacting you - is it genuine?

We really value supporter feedback and want to make sure that you always have a positive experience when you contact our Fan Services or Ticketing Services teams. After you contact us, you might be invited to complete a short survey.

Genuine requests for feedback on your experience contacting our Service teams will come from the following sources:
Email - we will only email you about surveys from this address: survey@feedback.liverpoolfc.com
SMS - our SMS will show as from 'LFC' on your phone
Twitter - we'll DM you from our official @LFCHelp account

Your invite will include a link to complete our online survey using your computer or smartphone/tablet. Our survey links will always start with https://feedback.liverpoolfc.com/, followed by a code that is unique to your survey invitation.

(Note that if you are a member of LFC 'Your Voice', you may be invited to participate in other surveys about a wide range of topics. If you have any questions about these surveys, or want to learn more about the panel, you can find out more here.)

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