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• Season Ticket Auto Cup Scheme FAQs

  Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2023/24 Season? Yes, Season Ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to ...

• What happens if my Auto Cup Scheme payment fails?

  If your Auto Cup Scheme payment fails, your ticket will be reserved for a period of time and you will be contacted by email or SMS. You can then login and purchase your ticket. If you do not purchase a ticket for the match, you will be removed from ...

• Will match credits from season 2021/22 (Premier League and Cup) be used as qualifying criteria and eligibility for future seasons?

  Due to the Covid pandemic, there are some fans who did not want to or could not attend matches straight away. To ensure a fair ticket distribution process, game credits from season 2021/22 will not be used as eligibility for ticket sales in future ...

• How do I remove myself from the Membership auto-renewal process?

  A few weeks before auto-renewals begin for the next season (usually in April), we will add the option to your Membership Account to opt out of automatic renewal for the upcoming season. We'll update this FAQ with instructions on how to remove ...

• Why can't I watch Carabao Cup highlights?

  Due to the broadcasting rights for Carabao Cup matches, we are unable to broadcast any highlights of the match to international (Non-UK) supporters until midnight on the day after the match. i.e. Midnight on Wednesday for a Tuesday match.