What happens if my Auto Cup Scheme payment fails?
If your payment fails then your ticket will be reserved for a period of time and you will be contacted by email or SMS to inform you. You can then login and purchase your ticket. If you do not purchase a ticket for the match then you will be removed from that scheme.
We are not able to attempt to take payment again once the initial payment has failed. We are also unable to see why a payment has failed, however you bank should be able to advise you of this if needed.
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Season Ticket Auto Cup Scheme FAQs
Will I need to meet eligibility criteria to join the Auto Cup Scheme for the 2023/24 Season? Yes, season ticket holders are subject to the same qualifying criteria as members. This allows for a much fairer process for all supporters who would like to ...
How do I save a payment card in ‘My Account’?
Updating Payment Card details for the Auto Cup Scheme If you need to update your payment card for the Auto Cup Scheme, log into your ticketing account with your supporters ID and password Click the 'Auto Cup Scheme' tab Click the red button on the ...
Will I be able to enrol into the Auto Cup Schemes?
Full details for the Auto Cup Scheme Additional Enrolment period, including eligibility requirements will published in June each seasaon. Full information is available on our Auto Cup Scheme pages here.
My Membership is on Auto-Renewal, when will my payment be taken?
The payment run will begin on Tuesday 9th May 2023 and is expected to take up to 10 days to be processed. Auto-renewal payments are not taken in any specific order, so if you have multiple Memberships linked to one payment card, they may be taken at ...
Can I change the Membership type I am auto renewing on to?
You must complete the steps below by 11.59pm on 8th May, when we start the auto-renewal process. If you want to change your Membership type after this time, you will need to cancel your Membership after we have auto-renewed it (you'll get an email ...