Season Ticket Finance FAQs

Season Ticket Finance FAQs

How to apply

How do I apply for finance to pay for my Season Ticket?
  1. Select the V12 Finance option at the checkout page and you will be automatically redirected to the V12 Finance website to complete your finance application. Please note, you must complete your finance application within 45 minutes.

What information do I need to hand to complete my application?
  1. You will need to provide the following information:
    1. Previous 3 years address history (with correct postcodes)
    2. Email address and mobile number
    3. Employment details
    4. Bank details
    5. Photographic ID (this will only be required if your application is referred)

Can a member of my Friends and Family renew my Season Ticket for me using V12 Finance?
  1. Yes. If renewing more than one season ticket in the same transaction, all season tickets must be paid using the finance option and would be bound to one finance agreement.

How old must I be to apply for Finance for my Season Ticket?
  1. You must be 18 years old or over.

Getting a decision

How long will it take to get a decision on my finance application?
  1. You will receive a decision almost instantly unless your application is referred. Please note, you must complete your online application within 45 minutes.

My application for finance has been referred by V12 Finance, but I have received a confirmation e-mail from the Club confirming my Season Ticket has been renewed. What does this mean?
  1. V12 will be completing further checks before confirming if your application has been accepted or declined. V12 will contact you directly should they require any further information. Please note, your season ticket purchase is not complete until V12 have accepted your finance application.

What do I do if my Finance application is declined?
  1. V12 will contact you to advise that your application has been declined. The email will contain an appeal process which you can follow should you still wish to pay via the finance option. Alternatively, you can purchase your season ticket via another payment method but must do so before 24 May 23.

Payment options

Can I use both Ticket Cash and V12 Finance to pay for my Season Ticket?
  1. Yes, if paying with Ticket Cash and finance, please ensure you select the Ticket Cash option first online so that this is deducted from the total amount, and then you can apply for Finance for the remaining balance.

Can I pay for my Season Ticket using a credit/debit card or cash, then pay the remaining balance via V12 Finance?
  1. No, unfortunately this is not possible.

Can I use the Finance option to purchase my Season Ticket if I do not reside in the UK?
  1. No, V12 Finance can only offer finance to UK residents.

Will I be charged a fee if I renew using the Finance option?
  1. The 10-month repayment plan interest rate is 0%, meaning you do not pay any interest. An administration fee will be charged which will be included in your first monthly payment For full details and a representative example, click here.

More help

I have another question about V12 Finance, how can I contact them?
  1. You can contact V12 Finance at: https://www.v12retailfinance.com/customer-contact.

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