What if I change my mind?
Our abseil instructors are used to helping abseil participants experiencing high levels of anxiety. They will support you to the best of their ability and give you positive encouragement to go ahead with your abseil. Unfortunately, if you do change your mind on the day, we would not be able to issue a refund or give you another opportunity at a later time or date.
Need more help, or can't find what you're looking for? Contact Us
How do I change my password for the ticketing system?
Login here, go to ‘Personal Details’ and click ‘Change Password’. If you have tried to reset your password but the system does not recognise you this could be for one of the following reasons: Due to data protection laws, only the data of supporters ...
I am a Priority Rights Holder, how do I change my details?
If you need to change your address then you will need to do this with both Computershare and Liverpool FC. To contact Computershare please write to them with supporting documentation (relevant photographic and address ID) at: Computershare Investor ...
Why am I being asked to change my password?
At Liverpool FC we are committed to keeping your personal data safe and secure. We have recently updated our password complexity rules, so you may be asked to update your password when you next try to log in to some of our sites. We may ask you to ...
What time should I arrive?
Participants should arrive 30 minutes prior to the scheduled abseil slot (the time should be on your ticket). Arriving after the scheduled start time means you may not be able to abseil and will not be entitled to a refund. There will be no ...
How can I make a special request for a person dealing with difficult circumstances?
Please use the Contact Us link below this article to send us your request, including full details of the person involved and their circumstances. Before you do, please read the below and bear this in mind before sending us a request. In the past few ...