What happens if there's bad weather?
We constantly monitor the weather situation and will keep you updated in advance if we feel that the weather may affect your booking. We reserve the right to postpone abseils due to bad weather (strong winds, heavy rain, electric storms etc.) for safety reasons.
If your abseil has been postponed due to bad weather, we will endeavour to reschedule your booking to the next available date that is suitable to you. Alternatively, we will issue you with a voucher code that can be used to re-book your abseil at a later date.
Need more help, or can't find what you're looking for? Contact Us
What happens if my Auto Cup Scheme payment fails?
If your payment fails then your ticket will be reserved for a period of time and you will be contacted by email or SMS to inform you. You can then login and purchase your ticket. If you do not purchase a ticket for the match then you will be removed ...
What happens if an LFC Women's game is postponed?
If the game is postponed you can transfer your booking to the new date. For fixture information click here
Cashless Payments at Anfield on Matchdays
Why are we trialling cashless payments across the Stadium? We are trialling cashless payments across Anfield Stadium with the hope of reducing queues during peak times. It will also make things more secure for us and will ultimately help us to ...
How long does the experience last?
We estimate your experience will last around 60 minutes, but this can depend on numbers and weather conditions. You will also have free entry to the LFC Museum as part of your ticket. The opening time for the Museum is 9am and last admission is 4pm.
In Store Order FAQs
What happens if after placing my order I want to change my items or delivery address? Once you've placed your order, we can't change any details. If you no longer need something you ordered, you can return the item(s) to the store with an itemised ...