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• How to reset your Membership password

  Problems receiving your password reset link It’s best to use Google Chrome on a PC or a laptop to change your password instead of using mobile/tablet browsers If your email service has a Safe Senders feature, please add ...

• How do I enter competitions on the Members’ Area?

  All current competitions will be advertised on the Members Area in the ‘Competitions and Offers’ section. Every month new competitions will be announced so make sure you are regularly checking in, to ensure that you don’t miss out!

• I don’t know the log in details for some of the accounts my email address is linked to – what do I do?

  To log in to an account, you need to know the Supporter ID and password. We will tell you the Supporter IDs of the accounts your email is linked to when we contact you.  If you don’t know the password of an account that you control, you can just use ...

• I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?

  Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. If you still can’t find it, you can check whether we received your order and what status it’s ...

• Why am I being asked to change my password?

  At Liverpool FC we are committed to keeping your personal data safe and secure. We have recently updated our password complexity rules, so you may be asked to update your password when you next try to log in to some of our sites. We may ask you to ...