Why can't I log in in to the Members' Area?
If you are seeing this error message when trying to log in to the Members' Area using your existing details, you need to reset your password:
Wrong username or password provided. You may need to update your password, please click here to reset your password.
Follow the link on the error message to reset your password
and gain access to the Members' Area.
Note that if you use the same email address for multiple Memberships (e.g. for managing your child's Membership) then you will need to complete the password reset and get a password reset email for each Supporter ID.
Not sure what your Supporter ID is?
(you need this to reset your password). You will find it in your email confirming your Membership renewal. Or, if you haven't renewed/don't have the email, use our Supporter ID retrieval page
to check what your Supporter ID is and complete.
Having trouble receiving your password reset email, or entering a new password?
Check our FAQ here
Need more help, or can't find what you're looking for? Contact Us
How to reset your password to access your Members' Area
In 2020 we moved to a new Membership and Ticketing system, which requires a new password to be created. Once set up, this is the password you will need to use with your Supporter ID (Membership number) to access your Membership benefits. If you ...
How do I enter competitions on the Members’ Area?
All current competitions will be advertised on the Members Area in the ‘Competitions and Offers’ section. Every month new competitions will be announced so make sure you are regularly checking in, to ensure that you don’t miss out!
I haven’t received/can’t find my order confirmation email – how do I check my order has been accepted?
Depending on your email provider and your email settings, your confirmation email might have gone into your Junk or Spam folder. Please check there first. If you still can’t find it, you can check whether we received your order and what status it’s ...
Why am I being asked to change my password?
At Liverpool FC we are committed to keeping your personal data safe and secure. We have recently updated our password complexity rules, so you may be asked to update your password when you next try to log in to some of our sites. We may ask you to ...
Advice on resetting your password for the new Ticketing system
Problems receiving your password reset email If you are having problems receiving your password reset email, there are a couple of things you can do to make sure the email reaches you: Check that you are entering your Supporter ID without any leading ...