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• In Store Order FAQs

  What happens if after placing my order I want to change my items or delivery address?  Once you've placed your order, we can't change any details. If you no longer need something you ordered, you can return the item(s) to the store with an itemised ...

• When shopping online how can I be sure I'm ordering from the Liverpool FC Official Store?

  Liverpool FC have recently received complaints and returns from supporters who have purchased counterfeit products online. To protect yourself when shopping online, we advise: Check the domain name of the website you are shopping on. The only ...

• How do I activate my Membership discount on the Official Liverpool FC Store?

  To access your Membership discount, you need to link your Membership to your Official Liverpool FC Store account. After doing this, you will automatically receive your 10% discount on every qualifying purchase you make during the season. To link your ...

• Can I bring a bag into the ground?

  No Bags are permitted in the stadium and there are no bag storage facilities available. Small bags (A5 paper size or smaller, as these fit neatly under the stadium seats) carrying hygiene products and/or medicines, or club shop bags carrying ...

• Is there anywhere to leave luggage or bags?

  No Bags are permitted on the Tour, in the Museum or in the stadium,  and there are no bag storage facilities available. Small bags (A5 paper size or smaller,  carrying hygiene products and/or medicines, or club shop bags carrying purchases from the ...