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• How do I say thank you, make a suggestion, or make a complaint?

  General feedback We work hard to make sure every experience Liverpool FC delivers is a great one. We want to let our teams know when they have done well and learn where things could be done differently, and therefore really value your feedback. So, ...

• Why can't I log in to the Members' Area?

  If you are seeing this error message when trying to log in to the Members' Area using your existing details, you need to reset your password: Wrong Supporter ID or password provided. You may need to update your password, please click here to reset ...

• I don’t know the log in details for some of the accounts my email address is linked to – what do I do?

  To log in to an account, you need to know the Supporter ID and password. We will tell you the Supporter IDs of the accounts your email is linked to when we contact you.  If you don’t know the password of an account that you control, you can just use ...

• I have forgotten my Supporter ID, how can I log in?

  You can retrieve your Supporter ID by clicking here.

• I have renewed my Season Ticket and received a confirmation email, but when I log in online it still says 'Not Renewed'?

  Please don't worry. The status of your Season Ticket on your 'My Account' will be updated before the new Season begins.  If you want to retain proof of renewal in the meantime, just hold on to your confirmation email.