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I am not happy with the symbols I have been given; how can I appeal?

If you’re not happy with the symbols you have qualified for on your Access Card/LFC Digital Access Pass, you can appeal this with the Access Card Team. Please read their Appeals Policy and Procedure for guidance on this process. The Club cannot influence the decision made by the Access Card team.

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I have already registered my access requirements with the Club, is my registration still valid?

If you have already registered your access requirements with the Club you will retain your access for season 2026/27, but you will need to register for an Access Card/LFC Digital Access Pass (DAP) for season 2027/28. ​ You will be contacted directly with further information when it is your turn to r

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What age restrictions apply at Anfield and St Helens Stadium?

At both Anfield and St Helens Stadium, the minimum age to attend a match is two years old. At Anfield, the minimum age to attend a concert is five years old. At Anfield, children below the minimum age may attend in a private box or suite provided they are always accompanied by a parent or guardian.

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Can children attend a match/concert at Anfield or St Helens Stadium without an adult?

All children under the age of 16 attending a match, and under the age of 14 attending a concert, must be always accompanied by an adult aged 18 or over. At both Anfield and St Helens Stadium, the minimum age to attend a match is two years old. At Anfield, the minimum age to attend a concert is five

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What adult-to-junior supervision ratios apply at Anfield and St Helens Stadium?

Children attending events at Anfield and St Helens Stadium must be accompanied by an adult aged 18 or over, subject to the following supervision ratios: Anfield Ages 2 to 16: maximum of 3 juniors per adult. St Helens Stadium Ages 2 to 11: maximum of 3 juniors per adult. Ages 12 to 16: maximum of 4 j

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Where can I park when visiting Anfield?

Parking is limited at Anfield, so please plan ahead before you travel. ​ Non-matchdays and Stadium Tours Parking is available at Stanley Park Car Park, on the corner of Utting Avenue and Priory Road, L4 0TQ. Spaces are limited and available on a first come, first served basis. ​ Matchdays and matchd

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How do I use my Access Card or Digital Access Pass at Anfield?

When you attend a match, you can show your Access Card or Liverpool FC Digital Access Pass, to a member of staff, who will be happy to provide any assistance you require. Please note that when purchasing tickets, it is essential that you select tickets that meet your requirements and are in line wit

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Where are the supporters with accessibility requirements tickets located within the stadium?

Wheelchair spaces are located in the Lower Anfield Road, all tiers of the Main Stand and the Kop. In both the Lower Anfield Road and the Kop, there is availability for up to two PA's to accompany each wheelchair user. Ambulant supporters can sit in any area of the ground. Accessible areas are mainly

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I am accompanying another supporter (Junior/Accessibility Requirements/Personal Assistant) to a match. Can I have their ticket on my device?

NFC passes should only be added to the registered supporter’s own smartphone. However, we recognise that some junior supporters may not have access to a smartphone, and some supporters with accessibility requirements may require their pass to be held by their Personal Assistant (PA) and vice versa.

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I am a Season Ticket holder/member with accessibility requirements. Can I return my seats via the Ticket Exchange?

Season Ticket holders and members with accessibility requirements are able to return their tickets via the Ticket Exchange. Follow the online Ticket Exchange release instructions. Alternatively, you can phone the Disability team on 0151 264 2500, option 1. If a Season Ticket holder with accessibilit

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How do I get tickets for my child with accessibility requirements?

Before applying for match tickets, your child must have an active Junior All Red Membership and you must register your child’s access requirements with us. Visit our Accessibility Information page for more information on how to register. ​ Please note that children under the age of two are not permi

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I have accessibility requirements, can I buy a Season Ticket?

There is a waiting list for all season tickets. This list is currently closed due to high levels of demand and is unlikely to open in the foreseeable future. ​ Any further announcements will be made on our website.

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I have registered my access requirements with the Club, can I purchase hospitality tickets?

There are some hospitality packages with access to wheelchair bays. For more information on availability, or if you have a specific access request due to your disability, please contact our Hospitality team. You need to have registered your access requirements with the club to be eligible to buy tic

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How do I apply for accessible home or away tickets?

Before applying for match tickets, you must register your accessibility requirements with us. Visit our Accessibility Information page for more information on how to do this. ​ You will only be able to register for or purchase accessible tickets after you have been contacted by the Club regarding th

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Do I have to pay for an Access Card when registering my requirements with the Club?

You can apply for a free Liverpool FC Digital Access Pass specifically for use with the Club. Your ID number is emailed to you by the Access Card team at Nimbus Disability once your application has been reviewed by them. ​ You do not need to purchase a full Access Card to register your access requir

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Will I have to reapply every season?

Once approved, your accessible ticket eligibility will be valid until the end of the season of the year your Access Card/LFC Digital Access Pass expires, subject to review requirements, rather than requiring a new application each season.

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How long does the Nimbus registration process take?

To register your access requirements, you firstly need to obtain an Access Card/LFCDigital Access Pass, if you don’t already have one. ​ The Access Card application process can take up to 21 days at the point of submission however you can check the Nimbus application processing times as these may fl

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What documentation do I need to provide when applying for an Access Card or LFC Digital Access Pass?

Nimbus accept a wide range of documentation. ​ View the full list of accepted evidence for a Nimbus application.

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I already have an Access Card; do I need to apply for a new one?

If you already have an Access Card, you will not need to renew or apply again, unless your card has expired. ​ To register your access requirements with the Club, you need to link your access requirements with the Club. Please provide your Access Card number alongside the email address & Supporter I

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What is the Access Card Scheme?

Nimbus Disability is the organisation behind the Access Card scheme and works with thousands of venues, attractions, theatres, arenas and sporting organisations across the UK. ​ The Access Card Scheme provides a trusted, independent way for disabled people to communicate their access requirements, h

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