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You will see a message in your Ticket Resale section in My Account confirming if your ticket has been sold. For a full step-by-step guide, go to our Ticket Exchange page.
Knowledge base article
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Ticket Exchange & Ticket Cash
Supporters can buy any tickets that have been returned by other supporters through our Ticket Exchange. Tickets are available on a first-come, first-served basis. Here's how to check availability and buy any available tickets:How to see when Ticket Exchange is open for a matchCheck the table at
Ticket Exchange is available for Premier league matches only. Please click here and follow the Ticket Exchange instructions.The cost of your match ticket can be returned to you in two ways:UK bank transferTicket cash If you have a ticket for a cup match that you are unable to attend you can use Tick
Season Ticket Holders will receive 1/19th of the price they paid for their Season Ticket. Official Members will receive 100% of the price they paid for the ticket.When you return your seat, you can choose one of 2 options:Choose to have the funds transferred to your bank account.Choose to have the f
When you return your seat, you can choose one of 2 options.Choose to have the funds transferred to your bank accountChoose to have the funds stored within the 'Ticket Cash' option in My Account. Ticket Cash can be used against future online ticket purchases.Funds will be transferred to your chosen r
If your hasn't been sold yet, you cancel your request in your Ticket Resale section in My Account:If your ticket has been sold on the Ticket Exchange, this seat cannot be retrieved and nothing further can be done. For a full step-by-step guide, go to our Ticket Exchange page.
What is Ticket Cash and how do I get it?Ticket Cash is an option you can select for the return of your refund following the sale of your seat, if using the Ticket Exchange. When you select Ticket Cash, instead of money being refunded to your original method of payment, it will stay in an online wall
Both season ticket holders and members can use the Ticket Exchange to re-sell their seat for Premier League home games only.There is no Ticket Exchange for home cup games. If you are unable to attend a cup game, you have the option to forward your ticket to your registered friends & family.
