I am having problems resetting my password for the new ticketing system, how can I fix these?
Updated
If you are having problems receiving your password reset email:
Check that you are entering your Supporter ID without any leading zeros. Supporter IDs are between 4 and 8 digits long, but on some of our previous systems/emails may have been shown with zeroes in front of them. For example, if you have seen your Supporter ID written as 00123456, you should enter 123456 only into the Password Reset page
If you have made several attempts to reset your password and have received more than one password reset email from LFC, always use the latest (newest) email. Any older links will stop working when a new password reset email is sent to you.
If your email service has a Safe Senders feature, add tickets@fans.emails.liverpoolfc.com to your safe senders list.
If you don’t have safe senders, you can add tickets@fans.emails.liverpoolfc.com to your contacts list/address book (available in most email services).
If you are still not receiving your email, check your Junk/Spam filter for your reset email.
If you are getting an error message when typing in your new password, make sure it meets all of the criteria below:
At least 8 characters long.
Contains at least one lower case letter.
Contains at least one upper case letter.
Contains at least one number.
Contain at least one special character (* : @ | # % , . ; { } ? - _ ~ $ & < > ' " ^ ( ) / ! `)
Has not been used before on your Ticketing or Membership account.
If you are having difficulty with thinking of a password that has all of these elements, try replacing the normal letters of words with a number or special character, e.g. "MyPassword" could be written as "MyPa55w()rd".