Will I receive a refund if a fixture is cancelled, postponed, played behind closed doors or with reduced capacity?
Updated
These are the general guidelines that apply to refunds:
General Admission/Members'/Individual Match Day/Hospitality tickets
We will issue a refund to your original method of payment for the face value price you paid us for the ticket.
You should receive your refund within 14 days of us telling you we've issued it.
If you booked multiple seats, refunds will be issued to the lead booker who paid for the tickets.
If you received a forwarded ticket from a supporter on your Friends & Family List, the refund will be issued to the original booker who paid for the tickets.
Season Ticket holders
We will refund a portion of your Season Ticket price equal to the number of matches we cancelled your ticket for. For example, for one match we would refund 1/19th of your Season Ticket price, for two matches we would refund 2/19ths, and so on.
You should receive your refund within 14 days of confirmation.
If you paid for your Season Ticket using V12 Finance, we will contact you directly by email with more information.
Seasonal Hospitality lounges and boxes
We will contact you directly to confirm details of your refund.